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    1. Spectrum

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    San Diego, CA

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    Recommended Reviews - Spectrum

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    Worse support ever

    This has been the worst support experience I've had. The representative, Melissa, was extremely rude and unhelpful. Instead of addressing the issue, she offered a $10 credit for ongoing intermittent internet problems, including severe packet loss and high latency. The speeds I'm getting directly from the modem are far below what I'm paying for. When I raised this concern, I was told I would need to call every single time the issue occurs. Since starting the service on February 19, I've experienced problems almost every other day. Being told to repeatedly call support for a recurring issue is unacceptable. Overall, very disappointing service and poor customer support.

    My new replacement Internet box

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    3 years ago

    I switched to T-mobile 5-g and it is a game changer. Spectrum was the worst service I have ever experienced.

    Helpful 1
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    1 year ago

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    5 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    They suck and lack of customer support. Worst experience ever its wild that they are allowed to get away with what they do

    Helpful 3
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    2 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    2 years ago

    Tried out ATT to test the waters. Nightmare. Dillon was the man had me out of the store in under 10 min.

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    3 years ago

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    2 years ago

    good service. returned my modem nice and easy. quick and nice. don't really know why the ratings are low

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    4 years ago

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    2 years ago

    Customer service was amazing, Alan helped us out and gave us everything we needed. Overall it was a great experience.

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    Photo of Will H.
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    5 years ago

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    6 years ago

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    6 years ago

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    3 years ago

    2 people working on a Saturday. Brilliant. There needs to be more competition for internet.

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    5 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    Page 2 of 3

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    Review Highlights - Spectrum

    iI was in your store on clairemont drive in April I had the pleasure of working with Alan.

    Mentioned in 3 reviews

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    AT&T Store

    AT&T Store

    2.6
    (182 reviews)
    $$

    Yesterday my wife and I visited this AT&T and they were very supportive in helping us. We have a 5…read moreyear old autistic son and he was allowed to relax while Raul Torres took care of each from start to finish. He walked us through a process of transferring and setting up our new devices but kore importantly thr knowledge he shared on all of our devices shows me that he is one who does his due diligence in making surr clients are informed. Perfect person to go see for your next device.

    I had purchased two S26 ultra phones online that would not activate and I also wanted to switch…read morefrom esim to a physical sim card. A phone representative informed me I should go to a corporate AT&T store for assistance to activate the phones and obtain physical sim cards. for the phones. I went to the AT&T corporate store, 8225 Mira Mesa Blvd, San Diego, CA 92126 on Saturday, April 4, 2026 at approximately 4:45 pm and informed the person who checked me, Lou, that an AT&T phone representative informed me I should come to a physical store for assistance to activate the two phones and switch from esim to a physical sim card. He immediately asked me why I had not purchased the phones in store and then stated without even delving more that it was unlikely that the store would be able to assist me but they would see what they could do and emphasized again I should have purchased at the store and not online. I then waited approximately an hour for assistance. I was then paired with an employee named Alex. I provided Alex with the two phones, a copy of the order number that had the two phone numbers listed, and the account number associated with the order. Alex then reviewed my driver's license and input the information onto his tablet. He then excused himself and went to a closed area where Lou was now located in. When Alex came back out he asked me why I had not purchased the phones in person. I informed Alex I preferred to do so online. Alex then stated that the account associated with order was listed as "tentative" and then stated loudly, for others in the store to hear, that he only sees this issue when there is fraud. He then stated that he was not going to assist me and again stated I should have made my phone purchase in person and not online. I then asked Alex if he could contact AT&T over the phone or online while I was there to determine what the issue was with the account being listed as "tentative" and being unable to active the phones. Alex then stated loudly again that this was likely fraud and that he would not contact AT&T over the phone or online while I was there. I then asked Alex if this was a corporate or authorized reseller store because I had been told to go to a corporate store. He confirmed it was corporate so I asked why he would not be able to help me resolve the issues if I was at an AT&T corporate if I was told to come to a corporate store. He stated "sorry you're on your own but if you can get someone on the phone at AT&T yourself and resolve the issue let me know and I can see if I can help you then. I have to go help other customers now." He then left me sitting at a table while I tried to get someone on the phone at AT&T. Unfortunately, the AT&T phone line stated there was heavy call volume with over an hour wait time. I did wait about 15-20 minutes trying to get someone on the phone but with no luck. Alex then came back over to me and asked if I was able to get anyone on the phone. I told him no and again asked why he was not able to assist me in getting someone on the phone from AT&T and helping me resolve the issue. He stated I should have bought the phones in person. I was extremely frustrated at this point and asked to speak to the store manager. Alex then stated it was Lou. I asked to speak with Lou. Lou then came out and I informed Lou that Alex stated he was the manager. Lou said he was not the manager but the assistant manager and that the manager was not available. I then informed Lou of my interaction with Alex and that his (Lou's) and Alex's actions had now lost them a wireless customer and also a current internet customer. I then asked for the name and phone number of the store manager. Lou said he did not have that information and stated he was going to try and get in touch with the store manager. I then waited about 10 minutes and Lou would not provide the name and contact information of the store manager. I finally walked over to where Lou had gone to and stated to just provide me the name of the store manager and I would try calling at a later date/time to speak with the store manager. Lou made me wait at least another 5 minutes and then provided me a card with an alleged store manager email address. Lou and Alex did nothing to assist me in activating my AT&T phones, accused me of fraud, kept berating me for not purchasing my phones in store and ultimately refused to help me because I did not buy my phones. AT&T has now lost a potential wireless customer and current internet customer and you can thank Lou and Alex.

    Spectrum - isps - Updated July 2026

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