David Smith was amazing. He helped us with the best cell phone data plan and phones. He was very…read moreknowledgeable and pleasant to work with. David's dedication to his job was topnotch, making sure that everything was right. We feel blessed David was the rep we got to work with.

Florent was great Got everything set up for us Added a line He did everything we needed without…read moretrying to sell me stuff I didn't want or need He will be my go to guy from now on

I went in for a simple phone upgrade. The process took several hours which included a 45 minute…read moredata transfer but most of the time was spent waiting. The employee helping me was new, so he had a lot of difficulty knowing what products they stock and sell or how to process transactions. What was worse was him running back and forth to the back office to his manager every time either he or I had a question; sometimes disappearing mid-transaction for 10 minutes at a time while I stood there doing nothing. The manager did come out to check his work and try to upsell products I don't want to pay for a couple times. It was quite clear that i had a major role participating in the training process. Once we finished the data transfer, I was told we were done and walked out of the store with my new phone and drove home, 45 minutes away. I realized once there and I began to register the new phone on the network that I didn't get the retail box or the contents within, including all the required codes that are needed to register on the T-mobile network. I immediately called the store to verify it was still there and let them know that I wanted it. I was told over the phone that there was no problem. They had it. It would be there for me to pick up whenever I could get back. Yes, another 90 minute round trip drive to Warrenton and back. Tally-ho! I did find what I needed to get the new phone functioning actually in the phone settings which was nice. Now I know. Regardless, I want the entire package I purchased including the box which absolutely has value especially later when and if I try and resell or disposition the product. I drive back to the store the following morning only to find out once there that they shredded my box because "a thief can use the codes to hack my phone". "We aren't allowed to retain the packaging." So much for it being there for me. OK, simple fix, no problem, I offered to return the phone I bought the day before, and exchange it for one complete in it's retail box. Nope, think again, now they want a $70 restocking fee even though they were the root cause by destroying the personal property of a customer. Not gonna happen. And, it wasn't like they couldn't have contacted me before destroying my property. They have had my phone number for over 20 years. Short story shorter, I walked away, angry and upset that I put so much effort into this failed project. Then to get bullied over every aspect of trying to buy an expensive phone. I had to contact corporate to do a proper swap which surprisingly includes the return of product "in its original packaging". I got them to cover the fee under the circumstances and send me a replacement though, as they were just as surprised as I was that the store did this to me. Corporate is filing a complaint against the store, swapping the phone and covering the restocking fee. I will never try this again in the store. In any case. DO NOT GO TO THIS STORE if there is any other option. Buy products direct from the web store. You'll thank me later. Its just not worth dealing with them. Also, for the record, the new person helping me deserves credit for what he did. He was set up to fail by his management. No one could have performed better under the circumstances. I hope his management doesn't scapegoat this young man. A little mentoring would have been epic. T-mobile is generally a good company. I have friends who work there. They corrected the problem satisfactorily. My time and effort is sunk though and I'm still not done. I expect better from them and I know they do to. This was an awful experience that didn't need to be.

Mykalya and Brandon were super helpful and fast. Got in and out of there in less than 10 minutes…read more We just had to switch plans last week and the eSIM wasn't working they got the new sim in with the existing number. 10/10 thanks guys.

In the thirteen years that I've been with AT&T, I am not sure that I could say that I have…read moreparticularly enjoyed having to go to one of their locations to resolve an issue--until now! I was greeted right away by two wonderful women who spent about an hour with me helping add a phone to my line, pick out the phone and accessories, and ensuring that I got the phone number that I wanted (I'm a little picky when it comes to having a good phone number). Not only was it an effortless process, it was fun. Thank you Jadelynn and Tami for your help. You were both amazing!

I purchased a $20 item when I upgraded my phone but determined I didn't need it so I stopped by the…read morestore today with my receipt to return it. The manager didn't bother to get up from his chair and instead sat with his back to me and shared that they have a 2-week return policy. The issue for me was the lack of service and respect shown by a member of the management team. They were all so keen in selling me a new phone but now that I'm stuck with them as a carrier they don't seem to care at all. Perhaps a customer service retraining workshop for the manager?

The entire repair went so good and so completely resolved and I know they did many hours of…read morediagnostics that was not included in the final repair bill the shop foreman finally stepped in and the technitions with him had to of.been challenged with this very difficult problem because of the team tenacity they solved the issue relentlessly working to the end Then they even washed the truck I'm really glad and sad to have been such a problem but then Chris told me it's what they live.for

I am not usually one to take the time to warn consumers of horrific experiences however I will make…read morean exception to my rule for this business. My agency did employ Pacific Public Safety and Communications (Warrenton OR) in the past to help with our communication needs. To say the least he in NO WAY HAS A CLUE WHAT HE IS DOING!!!! In a industry where communication is a matter of life and death, I would rather rely on a can and string before I would use anything that came from this business. We finally switched to a new vendor and have been thrilled with the service we have gotten. They have fixed the issues with the radio's and it has never worked better! Please do yourself a favor and NEVER go to this business for help. Officer "J"

great customer service I've never been in and out with a working phone so fast as with. Selectell…read more thank you for such an awesome Free service - happy customer

This company is both growing and aggressive to help customers…read more Their selections are good and the services they provide are both friendly and professional. Check them out at any of their locations.

What should have been a routine phone upgrade turned into a devastating experience due to poor…read moremanagement and complete lack of accountability. I came in on a Thursday to transfer data from my old phone to a new one. Diana, the employee who initially helped me, was kind and genuinely tried to assist. A coworker even called me later that evening with an update after Diana had left. At that point, I still felt hopeful. Everything fell apart when the situation was handed off to the store manager. When I returned the next morning, the manager had no idea who I was or what had been going on. Despite me calmly explaining the situation and how critical my data was, he was dismissive, condescending, and clearly uninterested in helping. I was told nothing could be done. Canceling the transaction would take hours and would cost me a $50 restocking fee. Pressed for time and needing to return to Lincoln City, I felt forced to proceed based on his assurance that once an update was initiated, everything from my old phone would appear on the new one. I explicitly begged him not to erase my old phone until I could confirm the transfer was complete. He told me that was "not possible." It turns out my cloud backup only went through 2020. I lost the last five years of my life: irreplaceable photos of friends and family members who have since passed, critical text messages for my vacation rental business, and important documents saved on my phone. All gone. This loss is permanent. It was completely avoidable. And it was made worse by a manager who showed zero empathy, professionalism, or care. I am sharing this so others understand the risk. If your data matters to you--especially photos and business information--do not assume it will be handled responsibly here. One careless decision can cost you years you can never get back.

Worst company EVER. I just cancelled my service because they are the worst company EVER. And I am…read moregoing to just use streaming services moving forward. The employees were nice, but the company SUCKS. Good luck everyone.