Waited in line for hour and a half to pick up new equipment right at the opening hour. This was after being on a call with customer support the night before for 3 hours (2 hrs was just on hold) only to be told my equipment won't work in my new home. After I got new equipment and self installed I still needed to call back again( another hour) just to register it all. Took way to long, and my tech that came out a few days later (first apt available) to wire it onto another room missed their AM appointment and came a few hours later after I had to call to find out what was going on. Waste of a morning. This all took way to long to complete - 5 hours over 4 days.. read more

In this year of Covid spectrum services have warranted a -5 stars, they interrupt your services with buffering and frustrating Internet interruptions when they want their money however not one time have they offered any special services to Covid victims. Compassion is not a word for spectrum greed is their capital mission!!! Any stars I may post are negative tenfold. read more

This store by far is the worst. I cancelled my account with spectrum internet 15 months ago. My account had $0 balance when i closed it and my statement also shows the same thing. I also returned the internet modem in person at this location, after waiting for over an hour the employee took the modem and told me that i was all set. Fast forward, I found out that Spectrum has sent me to collections after getting my report.I called spectrum and asked them about this account that was closed 15 months ago and they told me that in their system it shows that my account is at $0 balance and it is in fact closed. So why is there a $59 charge that was sent to collections? They don't know!!! the same employee that took the equipment was complaining to me about his job and how he was actively looking for a better place!!! Also this store was very unorganized and the wait is inexcusable.will never use spectrum ever again! Shady business and unbothered employees who literally hate their jobs! Word of advice: if you hate your job that much just quit, you don't have to take it out on your customers. read more

Spectrum - Here is the statement showing $0 balance on this closed account. - Television Service Providers Near Me - Westminster, California

I use to come here for my cable TV needs and as I'm sitting here with a bunch of people waiting seems to me we are all waiting for people with their complicated phone issues. So am I in a apple store or spectrum cable? This is annoying for all of us watching the old guy get his 45 min Apple Watch lesson. Literally 1 person got served in 45 min sitting here. read more

Today first time I visit Westminster Spectrum location for Cancelling my Service and returning the equipments. JAVIER cancelled my line but he was rude to me. When it comes to purchase they are smiling but for cancelling they are getting mad! I really didn't like his attitude. I can not believe that such a big companies giving opportunity for such people! I know many people woth nice attitude who deserve to be there. Place is nice but don't cancel your service with Javier!!! read more

I have been a customer for over 20years. I wanted to cancel my cable service but upgrade my WiFi capability. My modem had been malfunctioning for sometime so I brought it with me for a replacement. I was asked if I wanted 100 or 400 speed. I chose 400 and was given a new modem. I got home and connected it. After connecting I realized that it was SLOWER than what I previously had, 200. So I called them and they said I had been given a modern for 100 speed only. They said I would be required to go in again and return & replace it with a new one. On top of this I would be charged a $49.99 fee. I had seen while in the store that they take reservations. When I asked the top she knew nothing about it. I returned the following day to a long line 14 persons ahead of me. There were 5 reps but 4 were fidgeting at the stands-and then 4 of the 5 left to the back area. Terrible experience- I will definitely look for another company. read more

Me and my family have been with spectrum for a couple of years and the service is good but only when they want. The signal goes down often and when we call for assistance, they just tell us to restart our router. The price goes up with out notice and whenever we ask why, they say because the price just changes. We ask for them to notify when the price will raise but never do. Also their office is always so full with 2 workers only. I waited over an hour to talk to an employee. They have good service but their employees are super slow and seem like they don't care to get through everyone. Also their kiosk is out of order. How convenient. read more

Spectrum - Non working kiosk - Television Service Providers Near Me - Westminster, California

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Absolutely the worst service ever! I had a reservation and they still allowed people to go ahead of me!! Can't wait to cancel this shitty company! Purchased Roku and SLING and saving 175 a month Also switching to ATT for cable for way better service!! This place is a complete joke read more

Spectrum is there to sell a subscription to their cable.or their cell phones or both.It is not truly 5G even though you may pay for the upgraded service. We had 3 cable boxes installed. We could never get any cable channelsNot even ABC, NBC, or CBS. The cable boxes we upgraded to were filthy one even had dog hair stuffed into the connections. Our router radically decreased the output and. Our computer and cell phones began to use an unusual amount of data. If you return anything to the spectrum store , GET A RECEIPT! or You will be charged for the equipment when you return or exchange it, and will have no proof that you returned it to the UPS Store that's who they use. (That's even though UPS gives you a receipt) Read all the YELP's that will help you if you have signed with Spectrum. It's more expensive than Frontier. Frontier has very poor customer service that's why we decided to change; that was a.poor decision. We've changed back but we had to change our home phone number. Whoever owns your phone, owns your cable service. Do research before you sign a contract. It may save you a lot of grief .we are now being charged for a cable box we never received. Because we are seniors Spectrum is obviously taking advantage of us.. BEWARE! This is a corporation made up of smaller companies that are interested in the bottom line not the customer! $400, for nothing! I filing a complaint with the Public Utilities Commission read more

Would strongly advise against buying phones through Spectrum as they will not unlock them and allow you to switch to another company before putting you a huge amount of wasted time. Out of three iphones, about 6 weeks and over a dozen hours (probably closer to 20) put into this, we have two phones now unlocked and I'm thinking the third will never be. In this process I went into the store here for help and they were not knowledgeable or helpful in moving this situation forward in any way. Total waste of time. They were quick to sell us the phones here though. BTW we were switching service due to lower call quality and way more areas that didn't get service then ATT. read more

I'm sure 99% of reviews left for cable companies are negative af. Briefly subscribed to their cable television before switching to YouTube tv. Honestly found nothing wrong and made the switch purely due to price. Now, I still have their internet and have no complaints. I'm giving this location a good review because dropping off my cable equipment was as easy as ordering a cheeseburger at McDonald's. Facts read more

I am moving and transferring service to my new address, so I am not cancelling. Here is my experience this time. The phone representative said to return the hardware that I am not using. He put notes on my account. I go to the local store and waste an hour of BS. The in store guy made a multitude of excuses why I could not return it today. Your account will be cancelled, the transfer will be deleted, blah blah blah. He wastes more time by going to the back to speak the manager and returns 15 minutes later with I can't do anything because.... Bottomline, it is all about money. If I could change to another carrier, I would. This is why the FTC needs to do their job and regulate the Monopolies!! Poor in-person customer service. Good phone customer service. Do your research before you choose. read more

In to get functional cable equipment. Was offered a phone plan and the gentleman said it was the same unlimited plan I had with Verizon, just cheaper. NO. The data is limited. The gentleman also charged my credit card after saying he was only getting it for the auto billing. NO. I was charged for the first month's service and a transfer fee of $10. This was not disclosed. And, I did not receive a receipt for either of the charges as prescribed by law. The transfer fee was removed. I question the ethics of this practice and the fact that I cannot call the store and speak to the manager. Disappointing, given their volume of business. read more

My Mom went to this location to ask how she could reduce her bill as she is a senior on a fixed income. She was ready to switch to Direct TV, but decided to talk to her current provider first. Cherie was the one that assisted my Mom and my Mom has nothing but great things to say about her. Cherie was able to work with Mom to make some changes that would lower her bill. She was so friendly and helpful and Mom is so appreciative. read more

SWITCH NOW BEFORE ITS TOO LATE!!!!! My wife and I have been loyal TWC/Spectrum customers for 22 years! I recently called bc our Spectrum promotion was expiring soon and was told my monthly service charges would be increasing to $172/month not including taxes and Fees. We have basic cable and internet (no phone). When I asked if there were any promotions they can put me back on I was told to call back on 11/8/17 when my promo was officially over. So here we go today. I called twice and spoke to two different customer solutions specialist. The first told me all he could do is knock $5 off my monthly service charge! I couldn't believe my ears, so I hung up and called back to speak to a different customer solutions specialist. To be fair, she was very courteous and seemed willing to help. After 45 minutes of trying to put together "A Preferred Customer Package" she came back and offered me a bundle at $164/month not including taxes and fees. Wow a whopping $8 savings! She further stated that their were no other promotions available that I qualified for and when I asked about the new customer promos she told me they didn't apply. So in a nut shell, after 22 years of loyal service I'm offered a whopping $8 savings off my bill! Luckily I contacted Frontier a few days back and was offered a new customer promo for $124/month plus tax for 12 months and that's with all the same channels, internet speed and 12 months of free Amazon prime. Here's the kicker, after the 12 months expire, they can offer you ANY promo that they have going on at that time! Meaning you will not be stuck at the new pricing like Spectrum has. In fact call there customer service number and there's actually a prompt for expiring promotions. Since people living in the Westminster area only have two choices (Spectrum or Frontier) save your money dump Spectrum and go with the next best thing!!!!!! read more

Waited over 2 hours to switch equipment. Seriously need new managment, only 3 employees with 1 only working. Other 2 were just there moving chairs around. Hire more peoples that are actually fit for the job. Employee could barely type on a keyboard correctly read more

Sixteen people on the waiting list. 3 employees helping. 4 employees chatting towards the back. Asked why this was and Alicia told me she is just a supervisor? Hmmmm ... waste of 4 salaries, wonder how much a "supervisor" gets paid to sit and chat. Try helping out. No wonder spectrum gets awful reviews. Glad I am here to cancel service. read more

When u walk in be sure to sign the kiosk to get in line. There wasn't one today but if you go on the weekends there is a tiny wait. They were helpful and informative. What one sales person couldn't do, the manager stepped up to help. So yes, I recommend this place. read more

Awful internet service overall. Increased my price I pay only for internet 4 times for no reason provided. From 45 a month locked in by Time Warner to now 78 a month for the same service. Will be finding another option ASAP read more

Cyrus exuded condescending and rude customer service. I came in and I was super nice and understanding. Just trying to get to the bottom of what I was told vs what is happening. He wasn't interested in helping. I jumped through so many of their stupid hoops to try and fix the issue. He was the least helpful. We got what we needed over the phone and I also let them know about the customer service. Go to a different store. read more

The worst service ever. The employee just went into back room does not come out without any excuses. The waiting line gets longer and the other customer service man dont care. Terrible terrible service if you call this service!!! read more

I am very thankful there are working representatives. I see it's short staff everywhere I go so I just need patience. I do not blame the workers for an issue happening every where. I see they do offer self help options like returning equipment to UPS, online payments, if you call customer service they can mail equipment to you. They have other offices within 5 miles of each other. I have nothing bad to say. Thank You. read more

I just had to jump on and write a review for the store manager, Cyrus!!! He was incredibly helpful and went above and beyond to make our experience great!! He was incredibly knowledgable, thorough and extremely friendly!! He definitely made this the best Spectrum experience we have had so far, hands down!! This location is actually a little far for me, but I will continue to keep coming back to this particular one just to have the type of customer service he provided us! Thank you again Cyrus! You are awesome at your job and your help is very much appreciated!!! :) read more

They raised my monthly internet service from $50 to $60, my internet service plan is month to month. I need to come to the Store today and ask them why. If Spectrum are raising the price to their customers at this time is terrible. Everyone has hard time to fight with Corona virus now read more

This store at westminister has Javier the best person we've ever experienced at this store. If you ever had an unpleasant experience at Spectrum you will go out whistling and smiling after Javier has taken care of you. Jon n Fara. 02/16/21 read more

The service in this place sucks and blows! Make sure you make a reservation, and don't forget your confirmation number. I didn't have my confirmation number, and I told the guy I didn't have it with me, then he told me to "get in line like everybody else." Guy was a large type dick. We had no business dealing with customers. The man who would eventually help me with great. That clown could take a lesson from the other guy who was very good. And all the customers in their complaining. This crap must happen on all the time at this facility. What a joke! read more

I tried to return my modem equipment to a Spectrum store where they had a 3 hour wait. I was told I should take the equipment to a UPS store and mail it to them. Which I did. But because it was then past the billing cycle they are trying to charge me another months rent in the equipment. The equipment was shut off on Jan 3rd. It was received at Spectrum in Jan 15th. The billing cycle started on Jan 11. And they are now sending me bills telling them I owe them $104 for the month of January. I've tried to talk with them, they won't fix this. Avoid doing business with this company!!!!!!! read more

There was a lot of people in line, but it didn't take too long til it was our turn. I had to come to the store to exchange another router as I had switched to another plan. The guy who took care of us said that we just needed to plug in the new router and didn't have to change wifi password or anything. Unfortunately, that wasn't the case. Once I got home, we plugged the router in, but nothing happened. My husband and I called customer service separately. We wasted 2 hours or more combined due to the incompetence of customer service. It was a joke! Customer service talking in circle about the #s on the router and box in order to set up the wifi, and nothing worked. They don't even know what they're talking about. Couldn't find the #s they asked for. It was absolutely frustrating. Finally, the second lady we talked to gave up trying to help and transferred us to tech support. Steven was able to set it up within 5 min! Life saver! Why couldn't they have done that sooner??? If I had known that they had a tech department, I would have told customer service to transfer me immediately to tech support instead of wasting 2 hours of my time. So anyone who needs help with their internet or other tech issues, ask to be transferred to tech support instead of wasting your precious time. Good luck! read more

Spectrum continues with Time Warner's high prices and horrible tech support. I have multiple email accounts from multiple sources all going through Outlook. The Roadrunner socal.rr.com accounts get hacked regularly sending out illegal phishing and virus propagating emails as me. These are not being sent from my computer but from their server. None of my other email accounts has ever been violated. I had to explain the issue to them repeatedly for them to understand. They keep telling me to change my password and security questions. I keep telling them I have done that repeatedly and it makes no difference. They just keep talking in circles and refuse to consider a possibility of a security breach on their end. The only other possible cause would be an insider selling this information. read more

Customer service verrrrrry slow. Once at the front, customer service does not know how to answer your question and takes a very long restroom break in between. Only one person who seemed to know what he was doing while everyone else constantly asking him questions which slowed down the progress. Don't come here. If anything choose a different internet provider. read more

I wish there was 0 star rating. Store clerk Cyrus had the audacity to insinuate that i was lying about what Spectrum customer service told me over the phone. Spectrum does a very POOR job in showing appreciation for loyal customers. The disconnection between "customer service" over the phone and the stores. Cyrus also asked me "how long was phone representative with the company" - REALLY??? Did he really want to throw is own colleague under the bus? WOW way to go Spectrum!! read more

If I could give no stars I would. This store is a joke. No one is remotely helpful. They all stand around and just want you to use the kiosk. The kiosk doesn't give change so I needed help at a register. I waited for 30 minutes and watched as the staff laughed at a belligerent man inside the store. He screamed and cussed. I was so scared I sent my son to be safe in the car while I waited. Even when I expressed that I was feeling unsafe the employees refused to help. Even when I got to the register and they called my name, they still refused to help. Ridiculous and embarrassing. I shouldn't ever feel like this when trying to pay a simple bill. Why are there 6 employees on duty but no one can help? They all just play on their phones. Good job spectrum, you just lost a customer. read more

I opened an account with an offer at discounted price , when the bill came at double offered price . Went there 3 times to get it adjusted , all promises and nothing was done . It's a scam . If you want to wait for long hours with lousy service go there read more

I'm writing this as I've been waiting almost an hour and a half waiting for the technician to show up and fix (for a few of course) our lousy inconsistent internet. The technician was suppose to be here an hour and a half ago. I finally called spectrum after they didn't show up an hour ago, and what do you know... I get an automated voicemail saying they're en route. I wonder what would've happened if I didn't call??? Anyways I WILL BE looking for a different provider while I wait. Good riddance to ya spectrum. Thanks for nothing! read more

This company doesn't seem to have any idea what customer service is... on a scale of United Airlines to Nordstrom they fall very close to United, perhaps tied. It's always a treat to speak with them on the phone and his time I decided to stop in and handle my issue in person. (I was already nearby). Needless to say the person was less than helpful, they essentially told me to go home and unplug my router and let it reset. The signal has been sent. I had to call technical support anyway, yay! This all happened because they misapplied my previous months AUTOMATIC payment and turned my account off for non-payment. No one seems to care and I'm sure it will happen again since this is the 3rd time this has happened to me since being stuck with them. Ugh. read more

If you do not already have the cable in your home, then expect this from the installation process with Spectrum 1) They will make you jump through unnecessary hoops 2) They will lie to you. They sent an installer on Thursday. The installer said there is no cable; he will call the construction team. I spent an hour walking him around the house; he did nothing except to say, in effect, where is the cable? They knew that I didn't have cable currently. The construction team shows up Friday. When they called they said they'd be there by 9 am since they needed to finish by sundown. They showed up at 1pm during a business meeting. The guy leans on his shovel, says: We need to dig through the street (90 days to get the permit); We have to tear large holes in your driveway. They are sent away.. Then another installer shows up Saturday. Apparently, no one at Spectrum tells him not to come. He tells me that the construction guy lied because he didn't want to do the work. WHAT!!!!! Really, those were his words. I sent him away to tell Spectrum to come to me with a plan to install the service or to simply cancel it outright. First, installation is their job, not mine. I cannot understand why I am having to sort through different messages for their staff. They should do a single review of the work and should tell the customer of the result. Second, Really - They tell me that they are lying to me??? read more

I have never seen people move/work so slow. Bunch of sloths working over here. Waited 2 hours to pick up a modem.

Watch out for this company. They raised my rates every year, they had bad customer service, and when I canceled and returned the equipment they tried to say I didnt return it and owed them $357 even though I had a return receipt. I had to speak to 11 people before they stopped harassing me. They even threatened to send me to a collection agency. Never again will I do business with Spectrum. read more

This location is great. I needed to switch my cable service to a new home and the process fast and easy. Amy was my customer service rep and she explained the different plans and signed me up for TV / Internet and phone for my home quickly. I received my equipment and she schedule a tech to do the installation. She even provided follow up phone calls to let me know the time the tech was schedule to be my house. Wow, outstanding customer service! I have Spectrum at my primary home and at two 2nd homes. While the customer service is consistently good with different Spectrum reps I've had help me in the past, I greatly appreciated the fantastic customer service from Amy at this Spectrum location. 5 Stars! read more

The worst customer service department and IT. just know that the company doesn't care about any of your needs or the malfunctioning of their equipment and online access. All that care about is getting your money. And, even that- they'll make you work just to pay your bill. Nothing about them is convenient. read more