I hired Speedy Restoration Inc. for mold remediation and repairs including drywall, painting, and flooring. While the actual workers were excellent--skilled, courteous, and efficient--the experience with the contractor representative, Suzi, was deeply frustrating. Initial responsiveness vs. follow-through: Suzi was very prompt and communicative when trying to win the business. However, once the work started, her responsiveness dropped significantly. Calls and texts often went unanswered, and I frequently had to follow up multiple times just to get basic updates. Lack of transparency: She refused to provide her own estimates upfront and instead relied on the insurance-approved claim amounts. After gaining access to my insurance details, she began adjusting her scope and pricing to match the coverage rather than providing independent quotes. Poor communication and professionalism: I had to separately follow up with both the insurance company and the contractor to understand the next steps. There was no proactive communication or clear planning. Suzi also did a poor job of aligning with the insurance process. For example, she included mold cleaning in the estimate but never conducted any mold testing to confirm its presence. When asked about it, she casually dismissed the concern, saying mold testing wasn't mandatory--an approach that felt careless and unprofessional. Unprofessional behavior: When I raised my concerns about lack of responsiveness and planning and accountability, she deflected responsibility and claimed I kept changing the scope of work--an excuse that didn't reflect reality. Micromanagement required: While the mold remediation was done well, the repair phase was chaotic and required constant oversight. There was no clear schedule, and I had to stay on top of every detail to ensure things moved forward correctly. Advice to others: Be extremely clear and upfront with expectations. Insist on receiving detailed, written estimates before sharing any insurance information. Do not disclose your insurance coverage early in the process, as it may be used to shape the contractor's pricing rather than provide fair quotes. The workers deserve credit for their craftsmanship, but the overall experience with Speedy Restoration Inc. was disappointing due to poor communication, lack of transparency, and the need for constant micromanaging. read more

Our experience with Speedy Restoration was nothing short of remarkable. We reached out to them to address water-related issues in my mom's older home situated up in the hills. Numerous other companies were hesitant due to the remote location, but Elias, the professional from Speedy Restoration, displayed immediate responsiveness. Elias not only scheduled a consultation promptly but also managed to provide a detailed estimate on the very same day. This efficiency was a breath of fresh air, especially considering the challenges of the location. The Speedy team's professionalism was evident from the moment they arrived. They worked with precision, maintained a clean workspace, and demonstrated a high level of respect for the property. What stood out even more was Elias's ability to connect with my mom. She's typically picky and skeptical about strangers entering her home, but Elias masterfully navigated this. His friendly demeanor and well-timed jokes not only broke the ice but swiftly built a rapport that put my mom at ease. Gaining her trust is no small feat, and Elias managed it effortlessly. For any water damage concerns, especially when family matters are at stake, I wholeheartedly recommend Speedy Restoration. Their professionalism, promptness, and the ability to establish trust make them stand out in the realm of restoration services. It's reassuring to know that there are companies like Speedy Restoration that not only excel in their technical expertise but also prioritize the human aspect of their work. read more

I have to say it's been awhile since I've written a Yelp review but I had to for this company. I've worked with Speedy Restoration before and again they never fail to impress me. Once again their professionalism and excellent customer service had me at "WOW!" Joe and his team have done an awesome job fixing the damage from a malfunction supply line that traveled two stories of my home (Bathroom and Kitchen). I was very impress that Joe inspected my property within an hour of calling Speedy Restoration Inc. This was the first water damage incident I have been through and Joe took the time to thoroughly explain the entire process with my homeowners insurance company, the demolition, mitigation and repair/put back. I really appreciate that his team was on-site the same day and they started the full de-humidifying and restoration. It was nice that everything was completed in a few days. The team members were so helpful because they explained the things they were doing and why it was done. I really hate paperwork so I do appreciate the team helping me out. They made sure I had all the correct paperwork done. This shows me that this is how a business should be run. I would definitely recommend Speedy Restoration to any one who is looking for a great company with excellent team work and professionalism. If I can give more then five stars, Speedy Restoration definitely would be the company I would give it to. THANK-YOU FOR YOUR HELP**************** read more

I gave full five star to Speedy Restoration, to Gus and his team, for their speedy, professional, thorough and fantastic job on the restoration of my garage common wall due to a pipe leakage inside. I have a townhouse that has a shared kitchen pipe in the common wall of the garage. The pipe leaked and damaged the wall and flooded my garage which needs to have abatement treatment before the plumber can start fixing the leak. I found Speedy Restoration through Yelp and got very quick estimate from Gus followed by onsite visit of his professional contractor Carlos, whom quickly came and started opening up the damaged wall and treated the flooded area. He also pointed out to me that the damage is in the shared area that should be covered by the HOA, which helps me greatly. His price is very reasonable comparing with other abatement companies and charges NO unnecessary jobs. Even though the job has many different steps, from opening up the wall, cleaning and drying up, to treating the flooded area, and eventually putting back the new drywall and paint it, Gus and his team handled it very professionally, smoothly and efficiently. At the end of the day, a very detailed and professional report was provided which helps me to provide to HOA. I am 120% satisfied with Speedy Restoration, Gus and his professional team, and strongly recommend! Thanks Gus and keep up the good job! read more

This guys are fantastic! We had a water damage coming from another floor that soaked under the floorboards and had to start water mitigation right away. Jeff and Elias came out right away, brought the best equipment and took thorough moisture readings of every point in our floor and walls and walked me through every part of the process and quickly put together an estimate. Jeff helped me with all the insurance paperwork and guided me how to start my claim. Immediately after work authorization form was filled out, their technicians Hector and Edgar started to do the extraction with this impressing truck mounted unit and fancy gadgets. They also had 4 other technicians carefully packing and moving all my household contents. I was very fascinated by their professionalism and their speedy process, I guess that's why they are called Speedy Restoration. It was approx 5 days process for Speedy Restoration to dry out completely of my structural walls, ceiling, carpets, hardwood flooring and subfloors. Speedy Restoration also did the re construction of my water damaged home. They not only restore my home, but they made it look better then it originally was. I was so pleased with Speedy Restoration service that I would definitely refer them to everyone! read more

I recently had the pleasure of hiring a water mitigation company to address severe water damage and mold in my home, and I couldn't be more impressed with their exceptional service. From the moment I spoke to Suzi and expressed my concern and situation with my family of young babies being exposed to this mold, she offered to drive down at once to assess the situation. From her rapid response to the timely completion of the project, every aspect of their work was top-notch. The Speedy Recovery team efficiently removed all the water damage and meticulously tackled the mold issue, leaving my home clean and safe. Their professionalism and attention to detail were remarkable. I was also thrilled with the 5-star service they provided, going above and beyond to ensure my satisfaction, and truly care for providing to my family the best results so that we are able to move back home with our newborn baby. Suzi truly cared for us in a way that a family or friend would, and this experience is what really was remarkable and memorable. I highly recommend Speedy Recovery as a water mitigation company for their outstanding work and wonderful customer service! read more

I called Joe Ortega at 7:00 A.M. on Monday morning to repair hardwood floor damage in bedroom, Replace bathroom vinyl, and carpeting in Livingroom & Diningroom due to water damage caused by tenants when they tried to steam clean wall to wall carpets themselves DIY style. The crew was there at the property at 9:00 A.M. and immediately uncovered more hardwood damage then I expected and the steam cleaning crew used electronic moisture probes that showed the carpets were severely wet throughout the entire house 2 days after tenants left keys. Joe provided me with a detailed 12 page damage report with photos and cost estimate which was extremely reasonable for a full service repair service. Joe did an amazing job matching our 1 year old existing carpet & Linoleum... The color and material was spot on! Furthermore, They lived up to their name "Speedy" as everything was completed in 2 days which included a proper steam cleaning as well. I was impressed with overall quality and would use them again in the future. read more

We feel so lucky to have found Joe! We bought a new house and had the bad luck to have our washing machine installed improperly which led to water damage in our bathroom and hardwood floors. We had some other contractors come assess the damage but they seemed to do just a cursory evaluation that left me feeling a lack of trust. Joe was absolutely wonderful- he was patient in answering our many questions, walked us carefully through all the steps of what needed to be done, had excellent communication through the process including daily texts and pictures of the progress, and the finished product looks amazing! He was always honest and straightforward, and I felt genuinely taken care of as a customer. His pricing was very fair and he completed the project perfectly on time. He takes a lot of pride in his work, and is simply a pleasure to work with. Highly recommend his services and if I am ever in need of a contractor in the future, I will definitely be using Speedy Restoration! read more

We had a waterline burst in our master bathroom. It was unbelievable how much water flooded our master bath, master bedroom and the spare bedroom next to that. I was unsure where to turn, so I asked a friend who recommended Speedy Restoration. I gave them a call and couldn't believe how easy they made my horrible situation into a great experience. They did a great job! Michelle in the office said she would have one of their project managers get back to me, and Joe called me right away. Joe came out with Elias and they got right to work. First, they started drying things and got the crew setup in not time. Secondly, they were done before I knew it! Thanks again Speedy for the excellent job and customer service. I was so happy, I took my friend, who referred me to Speedy, out to dinner! Needless to say, if YOU ever have any restoration needs (especially water damage like mine was), Call Speedy Restoration. They treated me as if they truly care about their customers first. read more

I rarely leave reviews, but I had to share my incredible experience with speedy restoration after they recently completed a renovation in my home. From the very first consultation, their professionalism stood out. The project manager showed up on time, listened carefully to my ideas, and provided honest feedback about what was feasible within my budget. What really impressed me was how transparent and fair their pricing was. I had gotten multiple quotes from other companies, and while some were a little cheaper, they came with vague scopes and questionable timelines. Rafael the owner gave me a detailed breakdown of costs, stuck to the agreed estimate, and delivered exactly what they promised--no surprise charges, no unnecessary add-ons. Their crew was incredibly respectful of my home, always cleaned up at the end of the day, and completed the project on schedule. I could tell they took pride in their work read more

I Strongly recommend Speedy restoration. While in so much stress with neighbor water leak seeping into our kitchen and family room, Speedy restoration team (Suzi and Rafael) was very supportive and helped us through mitigation and restoration. Suzi is very proactive and coordinated with our Insurance adjustor during mitigation phase. Suzi made frequent visits at our home to check the status. Once mitigation was completed, Rafael helped us with restoration plan and coordinated with our Insurance company. He was very patience with our laid back insurance adjustor who was delaying the approval process. Suzi and Rafael were very quick in responding to our queries. Speedy restoration staff is very professional and on schedule as committed . We are very thankful for all the help they provided during this difficult time. read more

**Speedy Restoration: A Lifesaver!** I cannot say enough good things about Speedy Restoration. They were incredibly responsive and professional from start to finish. Suzy, our project manager, was a true lifesaver. She was always available to answer questions, address concerns, and keep us updated on the progress. She was incredible, thorough, communicative, upfront, and went above and beyond to ensure a smooth and stress-free experience. Rafael and his team did an outstanding job with the cabinet work and painting and overall repair work. Their attention to detail and craftsmanship was evident in every aspect of the project. If you're dealing with mold or water damage, I highly recommend Speedy Restoration. They're not just a company; they're a team dedicated to restoring your home and your peace of mind. read more

I had to fly in from out of state to my mom's house to deal with mold mitigation after a bad bathroom water leak. Suzy at Speedy Restoration, who managed the job, was extremely kind and knowledgeable - she understood that I was under a lot of stress to get this done quickly because of my mom's illness and that I was away from my family for an unknown amount of time. She set up a time to meet just a few hours after I flew in to assess the damage and patiently explained what needed to be done . Her entire team worked quickly, thoroughly, and well. The emergency job was done professionally. I flew home feeling very satisfied with the quality of the work. As someone else said, I hope I don't need Speedy Restoration's services again but I would definitely call them again. Thank you Suzy and team! read more

During the winter storms of January 2023, a leak sprung somewhere in our roof. Water was coming down in through the walls and into our living room. Another leak had sprung over the garage and mold was growing. Suzie was one of the first to respond. She quickly had her crew come in and open up the wall to prevent dry rot from coming in. Her crews were super respectful, kind, and mindful to minimize dust and interference with the house. When things had finally dried out, Suzie got her subcontractor Julio on the job to repair the drywall. It's an old house, and he took real pride in his work. You can barely tell that half a wall was opened up. Everyone was really kind and friendly. If you're ever so unlucky to have water remediation, I hope you might just be lucky enough to get Suzie. read more

Just the best. Fast, great communication. We're so happy with all the work that was done, and Joe never let any detail fall through the cracks. Always was available via text, phone call or email. We've heard many horror stories and were braced for the worst when water damage forced us into a near full remodel but all we got from Speedy Restoration was the best. The workers are courteous, hardworking, and dedicated craftsmen all, and they gave us everything we wanted. Although we know he is really busy, Joe made us feel like we were his only clients. He is very dedicated contractor who cares about the quality of his work and the satisfaction of his clients. Thank you Speedy Team for guiding me through a disaster and making my home better then it was before. read more

Last night I found myself in a panic, while my 6&7 year olds were taking a bath. I stepped away for a second and came back to a huge puddle of water on the floor. I googled several companies and came across Speedy Restoration. I immediately got a call back from Suzy, I explained what happened, she said she can come out to inspect, this was at 7pm she was at my home within minutes, before entering my home she put on gloves, booties and a face mask ( I was impressed ) she then checked the floors, walls, and baseboards and explained in great detail why and what she was doing, thankfully everything was dry. I was very impressed with her quick response and thorough inspection. Speedy is true to their name. A big thank you to Speedy Restoration and Suzy!! read more

Speedy Restoration is an increasingly great company! Joe and his team are true professionals. They are Accommodating true to their word very kind incredibly hard-working and great communicators. They walked me through the mold remediation from beginning to end, the mold was in our kitchen. Speedy Restoration technicians are so fantastic they took their time to secure my kitchen and protect my wooden floors from damage, they moved my appliances out of the affected area with care. The day I called, Joe came to asses the issue and gave me a honest estimate to which he adhered. I highly recommend Speedy Restoration and their friendly staff members! read more

Speedy restoration repaired damaged from leaks in my home that contributed to mold in 2 rooms. They did an excellent job eliminating and treated the mold area . They also remolded the damaged rooms completely by replacing the floors, crown molding and painting. They did an excellent job and the rooms look beautiful! I would highly recommend Speedy for any home remodeling or repairs.All the workman were pleasant and efficient. Elias who coordinated the project was especially professional answering questions and providing helpful suggestions. I am very pleased with the outcome and would use Speedy again if needed read more

We had a pretty bad kitchen fire that left damage in our townhouse. Neither my wife nor I had ever dealt with anything like this before so we turned to Yelp to find someone who could help. We contacted a couple of places but once we reached Joe we knew we had found the right company for the job. He came in and did outstanding work. We honestly couldn't believe how quickly he was able to bring things back to normal. The price was more than fair. We happily would have paid double for such incredible service. If you have any kind of damage to your home and need help I highly recommend calling Speedy Restoration. read more