If I could give this terrible company a 0 I would. This company ruined my flight plans for my birthday. Not just once, but twice. This will Be the LAST time I will ever fly with this company, they do not accommodate their guests like other airliners, they do not care about their guests' time, they're rude, VERY VERY unprofessional, and most of all, they cancel or adjust practically most of their flights. They canceled my flight on Thursday (8/24), didn't even care that I had reservations in my destination city. Instead they made me wait in line for 5 hours only to tell me they could accommodate my flight change. read more

*******PUBLIC SERVICE ANNOUNCEMENT..... BUYER BE WARE....AVOID AT ALL COST****** On Saturday August 20, 2016 I was suppose to be on a flight from New Orleans, LA to Los Angeles, CA. The flight was due to depart New Orleans at 4:30 p.m, upon my arrival to the airport I seen the flight had been delayed. After speaking with one of the gate agents, I was informed that the flight would depart at 5:30 p.m. Unfortunately the 5:30 departure did not take place. At 7:30 p.m., gate agent informed passengers the flight had been cancelled . We were informed to go back to the ticket counter and we would be given our options. At the ticket counter we were greeted by very RUDE employees. No apologies for what happen or an explanation provided if you didn't ask. The agent that assisted me when I walked up to the counter said, "What do you want to do?" I asked, What are my options? The agent said, (1) reschedule your flight, the first option to reschedule was for Sunday with a departure time of about 11:30 a.m., and getting to Los Angeles about 10:30 p.m. , who wants to fly all day. Option (2), receive credit. Me personally, if you screw me over once, I am not knowingly going to give you another chance to do it again. Option (3), receive a refund. If you receive a refund, you do not get the hotel discount, because they consider you to no longer be their passenger, regardless of the inconvenience that Spirit Airlines has caused their passengers. In the end, I received a refund, walked down to another airline and purchased another return flight home for Sunday and spent the night in the airport with other distressed passengers. Given the current situation in New Orleans a lot of hotels are booked, rental car companies have additional restrictions on rentals, which is making it difficult for visitors. Being understanding of the flooding in New Orleans I was very understanding of the restrictions from the hotels and rental car agencies, but Spirit Airlines needs to be SHUT DOWN! *******The low fares are not worth the inconvenience of delayed or cancelled flights.******** read more

I understand that things happen but. This airline cancelled my flight for two days and basically told me to sit on a fork until the plane gets there in two days !!! Never again. Zero stars is my really score read more

Do not let the cheap prices persuade you. They are fine if you have no issues, but best of luck if something happens that changes your flight. The managers at the front desk won't help you. The customer service phone number is completely automated unless you want to pay $20 to talk to someone. I dialed around to find a human to speak to and just got hung up on. 1. Do not trust delayed flight notifications. They'll still leave when they can, and will somehow still make it your fault (We didn't get the latest update until after the flight departed). 2. Do not trust the front desk. The manager offered us a new flight the next day for $99 when it was only $60 online. 3. Do not let the airlines book anything for you at all. We decided to book Spirit the following day because it was the cheapest (and they know it). The front desk got both mine and my boyfriend's name wrong on the reservation. *And they had our IDs. *And it was hell to call back later to fix it. Employees are not held accountable, so don't expect anything from them. You get the service (or complete lack of) that you pay for. Best of luck. read more

I choose Spirit whenever I can because the flights are cheap. I overlook my mildly negative experiences because the prices are reason to endure some extra travel time and uncomfortable seats on the plane. I returned yesterday from New Orleans after an enjoyable get away with my boyfriend. While the trip was lovely, our experience with Spirit was worse than the usual flight delay and ridiculous baggage fees. We bought two round trip tickets through Spirit in March for a total of $502. On Thursday evening, the night before the flight, I logged into Spirit to pay the usual baggage fares because I knew it would be more expensive to pay for it at the airport. I paid the 40 dollars, both ways, to check a bag because if we both carried one on it would be more expensive. So there's 80 dollars right there just for our luggage. Bringing the total cost to $582. Then I went to choose our seats. If we wanted to sit next to each other, I needed to purchase two seats for $18 each. My boyfriend is a tall guy, so he needs an aisle seat. If you are over 6 feet, you will not fit comfortably into these seats. That brings the grand total Spirit experience to $608. When we got to the airport for our flight to Nola, original departure time 8:15 AM, we find out we are delayed until 9:30 AM. Then at 9:30 we find out it's delayed until 10:20. 10:20 comes, we're still not even boarding. Meanwhile, there are at least 300 people waiting at the 3 Spirit gates at O'hare, all because every single Spirit flight scheduled for that morning had been delayed. It was stressful and uncomfortable, and that's putting it nicely. We finally board for our short 2 hour flight, and we sit on the plane for another 20 minutes, making our actual departure time around 11AM. Solid 2 hours and 45 minutes after the original departure time. Fast forward to our flight from New Orleans to Chicago. To our disbelif, the flight was scheduled to depart on time. We board our plane and wait 45 minutes while the plane gets extra fuel in case weather effects our travel route. Expected departure time: 5:55, actual departure time: 6:40. Upon arrival in Chicago, around 8:45, we sit on the runway until 10pm while a departing flight boards their plane. The travel time, had the flights been on time, should have been 3 hours, at most. Both ways it took 5+ hours. In the end, you are paying the same rates as other airlines, and on other airlines you still receive basic amenities, such as a glass of water. I can't partake in the circus any longer. read more

Worst airline ever. But you get what you pay for. Water isn't even free on this flight. Only complimentary ice lol. I write this as they have canceled my flight back home till tomorrow morning. I was suppose to leave this morning *deep sigh* read more

Don't know what to say except that low fares will not drawn me back. They charge for everything including carry-on luggage. at least women with purses are exempt. plus their checked bag weight limit is lower than most if not all airlines. unless you want dirt cheap and are willing to pay for the extras, fly someone else. when you book on their website you get hit with every possible opportunity to pay more for simple things like cokes. the flight attendant made a joke of their "nothing is free" policy by saying that the Oxygen dispensers take credit cards. that's their employee's way of saying bad stuff - so take heed. read more

Worst airline ever. I will never ever buy another ticket with them at any price. Poor to nonexistent customer service. You can't get placed on another airline if they cancel your flight. Never again! read more

As long as you know what how to work the pricing, this is a great way to save on flying. We booked direct flights to and from Fort Lauderdale for $166. We picked our seats on the 5th row there with "extra" leg room, but it was still smaller than most planes. On the way back they bumped us up to the 2nd row, free of charge, and we had a ton of leg room. Only the first row of seats reclines, which is silly IMO. As long as you pay for you baggage when you book your flight and keep it under 41 pounds for your checked bag, it's pretty cheap. Forgot to do that and you'll pay a little extra. Also, drinks are not complimentary, so if you want water on the plane, but it in the airport by your gate and bring it on. This airline was pretty painless for us, and we will not hesitate to fly then again. The planes are fairly new, and the prices really can't be beat. We usually fly southwest for everything, but this isn't a bad alternative when it is available. Just read the policies before you book, and you'll be okay. Ps, print your ticket ahead of time to avoid the $10 fee. read more

If I could give zero stars I would. The "bare" fee is a trap to just get you to pay for everything and anything they can think of. If you aren't an informed consumer you will get slammed! Good luck trying to reach someone on the phone - I don't even think they have customer care representatives. 40lb bag max unlike the traditional 50lbs then you only get one "personal item" We had a small purse and a back pack and they said it would count as a carry on (which is $100 at the gate) No thanks. You are packed tight as sardines and the tray table is literally half the size of a normal one. Not to mention having to have 4 connections. Oh and the seats DO NOT recline, at all. It's cheap as hell. We will never never book with this airline again and are more than willing to pay $100 more for a different airline. This airline sucks. read more

If I could give 0 stars I would. From the first minute walking up to the counter to drop off our bag it was a negative experience. The counter person's only facial affect she could wear was one of "I hate my life, my job, and every person that comes to my counter." I am certain it is a permanent problem for her. Now on to the baggage. Ok I was not happy about having to pay for a bag but ok whatever. Little do they tell you is that Spirit Airlines has a bag weight limit of 40 pounds....every other airline in the world is 50 pounds. So our 44.2 pound bag coming here turned into a 52 pound bag....the only thing added was some salt water taffy for my dad. It most certainly was not 8 pounds of candy. I am convinced their scales are off and need recalibration. So after the third time weighing the bag after a normal human employee suggested we get a plastic bag from the store and add jeans etc...We did and now have a Dunkin Donuts bag filled with clothing. Thank you Spirit Airlines for an awful experience. I wouldn't fly this garbage airline if it was free. If I worked for them I would lie to my friends, family and complete strangers about working for Spirit. read more

I was going to give Spirit a solid three star review based on pricing. They're cheap - positive - but the aggressive nickel and diming and small seats net negative. So three stars felt right. But then they cancelled our flight home and were completely disinterested in helping anyone figure out what the heck to do. Other airlines will coordinate to try to find flights, or just figure out the best way to get home, or stay the extra night. Spirit did none of that. They either suggested a couple completely ridiculous alternatives on their own airline (which booked up so fast you had no time to think) or offered a refund. I grabbed the refund, booked another flight home, and learned a lesson - never fly Spirit again. That's valuable knowledge, but is sure isn't going to contribute to their score. I know they want to be the cheap flight option, but that shouldn't mean skimping on customer service. read more

Absolute worst airline in business today. August 2018. Never again. The discount price is not worth the up charges you must pay later. I can not emphasize enough to avoid this airliner. read more

What an incompetent airline! They held us up because they waited for 3 people... never heard of such incompetence... the crew and pilot are idiots... Don't ever fly this airline... 45 minutes! read more

Wow, I made the mistake of booking on Spirit before looking at reviews. I have no problem with no frills and actually would have no problem with a base plus pricing model if there was transparency in the pricing. Additionally, good luck with any customer service issues (even if it is the airlines fault). Like virtually all the other reviews state, be very wary of this airline. (After you add in the plus ups they are probably not going to be cheaper than alternatives anyways.) read more

My flight got delayed for 5 hours for no reason other than maintenance. You know how terrible it is to be stuck at an airport with no warning of the delay for 5 hours? It sucks so bad. Spirit is a horrible airline as that deserves to go bankrupt. They suck so much read more

If I can give Spirit Air No Stars I would.....they gauge you for everything. I just paid $52.00 for my husband & my bag each plus an additional $34 b/c my luggage was over $50 lbs in addition, b/c my seats weren't assigned, an additional $23 to make sure my husband and I sit together on The plane. All together an extra $180 to get on a plane to go home...I WILL NEVER FLY SPIRIT AGAIN!!!!! read more

Scam Airline: Di not book until you know all the details. Your flight do not include any bag you can carry on. You must pay an additional $45 per person, each way!!!! Also you do not get a seat assigned. You can opt to buy. More costs e Now my flight went from $130 to $220 !!! What the efff!!!!!!! Worst experience ever with airlines over past 50 years. So much hidden, and stressful to finalize. Do yourself a favor and spend a little more where everything is all inclusive. Another airline will probably be cheaper in the long run. read more

Spirit is the worst. No compassion. Treats you like human luggage. I ended up with a 30+ layover in Houston, TX. No offer for reimbursement for my lost time or wages. No hotel accommidation. Just let me wait at the airport 30+ hours. GFYS! read more

I travel with Spirit from Oakland to New Orleans. We have 1 check-in bag and 2 roller suit case. Our suit cases dimension 18x14x8 fits profile for "personal item". They forced me to purchase as "carry on" at the gate for $65 each ($130 for two) because the four tiny wheel on the suit cases sticking out and the suit case cannot fully sit inside their luggage check box. If I remove the 4 wheels then the suit case perfectly fit well inside their check box. I end up paid for 3 luggage's for $172 for just one way travel: one check in for 38 lbs and 2 carry-on. My first time and will be very last time travel with Spirit. I will not recommend to anyone! You may save few bucks for the tickets but end up you'll get charge for drinks, snacks and luggage (yes, they charge for water too, nothing is free) Other airlines like Southwest allow 1 personal + carry on and 2 Check in up to 50 lbs. I have never flown any worst airline like Spirit. First and will be Last time with them!!!!!! read more

Truly hell on earth. I always think I know how terrible a flight with spirit is going to be and then it out does itself, some how making each experience more horrible than the last. Do not expect to be treated with human decency or helped by staff. Even the staff that try and help are grossly incompetent. Please everyone stop flying Spirit (I know I won't be tricked again!) let this garbage company go under and let the next more respectful or at least slightly more functional bargain airline take its place. read more

Seriously this airline is crazy bad. I thought we were getting a great flight at a fantastic price but Lord were we wrong. My partner had hip surgery 2 months ago with a plate in his right side, the seats we were given had dividers between them that rubbed up against his implant. All three of us that sat in that row were packed like sardines. We're not huge people but we're also not small and this was the most uncomfortable two hour flight I have ever had in my life. On top of the baggage price and some of the unhelpful staff at check-in??? I'm sorry Spirit, I gave you the benefit of the doubt even after reading the reviews but they're all true read more

So maybe it's actually a 4 Star rating but people clown on spirit so hard I had to help out my go to quick trip airline. This airline is great if you can pack in a small backpack and ready for any and all amenities will cost you a small fee (smaller fee than paying for water or snacks at the airport). I've learned many tricks to help get a good seat without paying fees but I'm not gonna share them here. I will say that spirit for the most part has friendly staff, clean but small airplanes, and great lime packets for a vodka soda. The fares can be cheaper than a bus ticket, but again that's without paying for luggage. Bring a backpack that can fit under the seat (no extra purse these days) and you're ready to roll, and for the most part there's always space above the seat Incase you can sneak it above you. read more

Worst airline in the world. As I write this, I sit in the lobby of an awful, frat boy motel in Fort Lauderdale due to the sheer incompetence of Spirit Airlines. Never again. EVER EVER AGAIN. After planning a trip from New Orleans to Costa Rica for 6 months, we checked in early and followed every rule. They did not notify us of a delay until we got to the gate. And after doing some basic time math, it became aware that we were not going to make our connection. We asked them to try to help us rebook and were promised that they would hold the plane for us and all would be good. Well...that was an absolute lie. We missed the flight, and they decided to 'comp' us one hotel room. 4 adults and 2 full sized beds. $7 dollars each for food PER DAY! We may get there tomorrow and we may not. Incompetence doesn't even start to describe it. And rudeness and meanness added. Remember...you get what you pay for, and we certainly did from Spirit. Never again. EVER. The world will be a better place when this airline just goes away. Greyhound busses are better. read more

If give a flying (literally) crap about your luggage- DON'T fly with Spirit. They lost my luggage and don't care about trying to find it. They also lost a buddies luggage on a trip two days before mine. 0 stars if it would let me. They lost 5 bags total on our flight. It was a one way. read more

This airline is terrible! Don't waste your time, yes it seems cheap but every little thing adds up and their customer service is absolutely terrible! I booked a double flight on accident same flight same people same time but twice, and they would do nothing for me read more

So the plane is jacked up. We have to sit on it for two hours. Then they have us exit the plane. Sit at the terminal for hours and now they trying to put us back on this broken plane and fly to Dallas then said we will put you in a hotel for an hour and then I have to leave to get on another flight. They said they will not give us a free anything. This is the worst airline ever. read more

This is a budget airline that performs to less than what you envision when you think "budget". They suck so badly they should just burn in hell. We missed the first leg of our trip due to a traffic accident- ok, not their fault. They were less than helpful in rebooking us, so we just booked with United on a one way from LA to New Orleans. But it wasn't leaving until the next day. Hotel etc... cost was a few hundred dollars. When we were on the phone with their customer service rep trying to rebook we told her we would be on the return flight and she said not to worry. Well, we show up this morning and they had booted us from the return flight! The counter "ladies" were stunningly not helpful- in fact rude as hell. Not a single word of consolation or suggestions - nothing. Now we have rebooked with Alaskan but of course it costs over a grand for two of us and it doesn't leave until tonight. I cannot do justice in a nice way in a short review how really bad the whole experience has been. DO NOT EVER FLY WITH THIS PIECE OF CRAP AIRLINE!!!!! read more

Cancelled flight at the last minute. Refused to compensate beyond a simple refund, blaming weather for cancellation. Other airlines are departing and arriving. Bartender said Spirit cancelled so many flights yesterday the bar was overwhelmed with business. I lost income, spending the night on the airport floor with an injured back. Word among passengers is that cancellations are because of a labor strike. Consensus is we were lied to by staff who are surely behaving poorly tonight when dealing with the situation. Never again!! read more

Did not have any problems with the airline. The seats were comfortable and the flights were flawless. I will use them again. No complaints.

We upgraded and flew in the bigger seats for 40$ more which also includes the priority boarding. The seats were great. They sent several emails letting us know in advance that there was a 30 minute delay on the flight. Online you can select the option for service animals and wheelchair requests without having to call someone. We read the reviews we went to Walmart and bought the special luggage bag and had no problems bringing it on as our free item. We also bought our snacks right before we boarded. All in it was a great experience. I would rather fly in the front row with spirit than sit in coach to get a free coke and some peanuts on the other airlines. We flew for less than 200$ total together and that in itself was the best part. Print your boarding tickets before you leave the house and your good to go. read more

0 if i could here's the run around with the airline.... flew back home from new Orleans to LAX they double booked my seat for my 2 year old son i opt to have my son sit on my lap if i get a refund for his seat and supervisor said she will. I call the next day to make sure they refund for my son's seat customer service says she can't do anything on her end and to call the new Orleans airport so i call them spoke to baggage supervisor Auri says nothing noted and told me if that were here to complain and be a bitch you pay for the tickets you should of said something and i told her I'm not like that Spirits response... Shakira (Guest Support) Jan 23, 8:34 AM EST Hi ....., Thanks for your patience while we look into this matter. Upon reviewing the flight details we found there were several available seats on the flight. Calvin Kin was the only guest registered to 26C, we are not seeing another passenger with this seat assignment.  With that being said, regrettably, we would not be able to honor your request for a refund for his seat as he is over the age of a lap child. We apologize for any frustration this may have caused. Have a great day! Best, Shakira Spirit Support Shakira (Guest Support) Jan 14, 1:19 PM EST Hi ........, Thank you for reaching out to Spirit Support. We welcome the opportunity to assist you. I wanted to let you know that we're in the process of reviewing your concern and we appreciate you reaching out to us. We will be in touch with you soon. Best, Shakira Spirit Support A week later.... Shakira (Guest Support) Jan 23, 8:34 AM EST Hi ........, Thanks for your patience while we look into this matter. Upon reviewing the flight details we found there were several available seats on the flight. (my 2 year old son) was the only guest registered to 26C, we are not seeing another passenger with this seat assignment.  With that being said, regrettably, we would not be able to honor your request for a refund for his seat as he is over the age of a lap child. We apologize for any frustration this may have caused. Have a great day! Best, Shakira Spirit Support And my final response That is so disappointing your supervisor doubled book my seats and promised me a refund having my son sit on my lap without notations so she can cover up her mistake I will never fly spirits again and I will make every effort for expedia and yelp to voice my horrific experience with your company. The worst experience ever in my life thank you for the worst return trip home never again!!!! *****please don't ever book with them, they do not take ownership on their mistakes and refuse to refund all the supervisors play stupid and pretend it never happened****** F.... you spirit airlines you make Louisiana look bad!!!! read more

Evil resides here. The only reason they have one star is that I can't choose 0 stars. A day before the flight, I spoke to an agent to cancel my departing flight, but keep my returning flight (I realized I needed to drop my car off in destination city). She changed it and said no problem. I had her read it back to me what the new arrangements were. I go to the airport to catch my return flight and, ... you guessed it. They cancelled the return flight. They would not honor the changed arrangements and said since I didn't show up on the departure, I had forfeited the whole trip. Left me stranded in New Orleans. I spent $300 to buy a ticket on Southwest (a real airline). Never. Again. read more

Negative stars!!! Worst airline ever!!! Over payed to check in luggage and the airline lost my luggage!!! Seats are too small and I'm small person!!! I won't ever fly spirit!!! I was so overwhelmed how one short flight could lose my luggage!!! read more

Cheap fares, a bunch of extra charges for baggage, and small cramped seats, that's Spirit Airlines in a nutshell. For short flights they're fine, but I'd not use them on longer trips. Our bag was a couple pounds over and the girl was nice enough to not charge us the overweight fee, which was cool. read more

Let me start by saying that the only reason I am even giving this airline 1 star is because the actual tickets were cheap. I will NEVER use this airline again. My husband and I were planning a trip to California for his birthday. I searched many sights and many airlines and came across this airline. The tickets were like half the price of the others. I booked the tickets. My trip is today and I get an email to do online check in. I clicked the link it was wanting me to go to. After clicking check in I then realized that: 1. There is no free carry on. There is a charge for a carry on and it's around $45 2. My checked bag has to be under 40 pounds and under 63 inches in height or else there are fees starting at $55 for weight and $100 for height 3. In order to actually sit next to my husband I have to pay extra money for the seats. If I did not then I would be randomly placed elsewhere. The extra seat costs started at $11 per seat and went up from there Seriously, WTF? Had I known prior to booking that this was going to be how it was then I would have went with a WAY better airline. Yes I paid less in the beginning but in total I ended up spending and extra $300 with my carry on, checked bag, and seats. That's not including if my bag weighs more than 40 pounds (it definitely does but I don't know how much more yet). Customer service is terrible! Upon arriving home I waited 2 hours for our luggage and still nothing. I looked around to find spirits baggage lost and found. No one was there and there was no number. I went to spirit ticketing and no one was there. I called a 1-800 number and was given the local number but was told they were no longer open and I'd have to wait until the morning. The girl on the phone said she wasn't able to track my luggage. No help whatsoever! Save yourselves the trouble and go with a more known and better airline. read more

I have traveled extensively and I cannot ever recommend using this Airline! One of the worst experiences I have ever had while traveling. The customer service in New Orleans was rude and non-helpful. When I asked for help I was referred to the monitors. no thank you and no smiles. On the flight I asked to pay for an upgrade and it took the flight crew over an hour to take my money to upgrade. They did credit me for the lost time, but thank goodness it was a 4 hour flight. Lost my wallet on the plane and it was never turned in, been on other airlines and they have bent over backwards helping a customer like me. Word to the wise pay more for any other airline and avoid Spirit at all cost! Spirit lacks customer service and they will nickel and dime you to death! Buyers beware!!! read more

3 delays on my flight home. Gate change. And $45 each way to a carryon!?!!! Unreal experience, it'll be a first and last with you spirit

The worst airline. Might as well buy a regular flight ticket because by the time you tack on ALL the extra fees you have to pay for it's the same thing! Never again read more

Got me from A to B with no problem..I just wish they had more options on times. It's really good for college students because it's affordable, but we also have classes to attend. read more