Still stinks! Firstly, the "old guy" with the white hair is NOT the most friendly dude. With these prices, please use full sentences and no hand gestures while I'm trying to ask a question. Secondly, why isn't an exterior only hand wash offered??? They make you get a full vacuum and windows service even when I've just done it at home and just want an exterior hand wash. It's a take it or leave it attitude!! The wash isn't even that good anyway. I do it in a pinch. read more

I should have listened to the reviews and stayed away. The car is no cleaner now than when it went through. What a waste of money. read more

Five Star Auto Detailing - Car Wash Near Me - Shelton, Connecticut

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I am seeing a lot of negative reviews about this place which really almost deterred me from coming here. However, based on time constraints and convenience, I decided to take a risk and go here even knowing how poorly reviewed this place is. The detailing guy, who it appears Splash subcontracts, immediately greeted me and was receptive to my problem. I recently acquired a vehicle that belonged to a smoker. The vehicle had a strong smoke odor and the seats were stained in filthy. In a little over 2 1/2 hours for $125, he was able to restore the interior of my car from poor to good condition. The stains are gone and the car smells a lot better! I feel like I got my money's worth. I didn't get my car washed so I cannot relate to the previous reviewers. The issue at hand may be with Splash employees. The detailers that they subcontract, I have no problems with. read more

This place is horrible. After the car wash and interior detail, my front car door panel was jutted out and I couldn't open my front door. There was minor small damage to the front that occurred two years ago but all Of a sudden now I can't open my car door? The manager or whatever you want to call him came out and explained he couldn't do anything about it basically blaming it on me and didn't even offer to give me money back. He had no customer service and had no idea what the hell he was talking about. I never seemed to have a problem before but after that experience I will NEVER be going back. Thanks for nothing you asshole. read more

Five Star Auto Detailing - Here's what my car looked like after they screwed it up - Car Wash Near Me - Shelton, Connecticut

I called . The woman on the phone said that I didn't need an appointment, and that yes they are available for an interior car cleaning. When I arrived there , I was told that I needed to make an appointment. Two other cars arrived and were being serveced right away. When I asked , I was told that they were just doing a reguar cleaning as oppsed to a detailed one ( I never asked for one) . When I explained that I was just looking for a vacuum and light cleaning , I was told that there is no one available to do it. CRAZY !!! UNPROFESSIONAL ! Will NEVER go back there and will share this HORRIBLE experience with friends and family. read more

Yes, I agree. This used to be my go to place for getting my car washed, but for some reason, they got very lax, lazy and bad out of the blue! And now I am appalled that a 30 dollar "full service works" car wash buys you "a half-assed" wash, as the other reviewer so aptly put it! I don't think I will ever return! Goodbye! read more

Always polite and courteous, from the cashier to the cleaners. Who doesn't love a clean car??

I rarely get a car wash. But this past weekend I decided to. After paying on the touch screen, the gate opened for me to pull forward, so I did that. I didn't see an attendant which I thought was weird so I slowed down. The attendant came SCREAMING at me that I wasn't supposed to drive forward and said WHAT ARE YOU DOING .. screaming mind you. I responded jeez sorry I've never been to this place before and I was pulling forward because the gate opened. I was STUNNED this man was screaming at me and I felt uncomfortable. He proceeded to be flustered told me to put it in neutral and roll my window. As I rolled my window he mumbled under his breathe that I was in a hurry. Which I should have responded PLEASE give me my money back. I am annoyed I even gave this place my money as again I have never been here before and was confused about what I was supposed to be doing. What I will say is SCREAMING at your customers is not the answer and what's worst is mumbling under your breathe after. I wasn't in a hurry, I was genuinely confused about what I was supposed to be doing. I will never go back and will never recommend this place. And then after my $20 car wash I went home and re washed it anyways because I'm pretty sure the flustered man didn't even look at my receipt that I paid for a $20 wash the most expensive one. read more

Great car wash. Lots of soap. Friendly staff. I have a monthly and go two t three times a week with all the pollen lately. Great interior service experience also read more

I can't speak for the other reviews, but my experience here has been overwhelmingly positive. The attention to detail & hard work by the staff was much appreciated by me. My truck looks exquisite. They earned a nice tip. read more

Five Star Auto Detailing - Car Wash Near Me - Shelton, Connecticut

I like splash in general and the Shelton location is by far the best. Very good employees who go the extra step to make sure you are satisfied with the service. Well run. read more

When my car was getting clean it looked like the manager and his coworkers were playing around near the exit of the car wash and weren't paying any attention to the cars only to themselves they were playing football with the manager. read more

the car wash scratched the hood of my car, and the drivers side door. my friend had the same experience with the one in new haven, I wouldn't recommend coming here. It didn't even clean my car well. read more

Amazing service, very friendly people and the smell of the soap is amazing very fresh. The workers are also very enthusiastic. They also have free vacuums. read more

Five Star Auto Detailing - Car Wash Near Me - Shelton, Connecticut

Horrible, horrible horrible. Just had the inside and outside of my car washed, if that's what you want to call it. I watched them and they really didn't seem to care about drying my car and doing the windows. They didn't do the inside of the back window and their was bird poop on the windows. I told them and they cleaned it. Driving home I could see dust on the dashboard, spots and streaks on my windows and mirrors. This is not a cheap car wash so I expected my car to get a thorough cleaning, but that didn't happen. A lot of money to pay for sub-standard service. Extremely disappointed :( read more

I've been a customer here for about 4 years now. There's nothing like the feeling of a clean ride. Especially after a storm . The staff is always courteous, and they do great job of keeping my car looking beautiful, add in K-Cup of coffee for free. And some gold fish . Before I know it I'm back on the road . Thank you SPLASH !!! read more

Excellent customer service experience! Dave the manager performed magic on my car by buffing and waxing out a long stain to the paint on the hood of my car. Never know it was there! Tracey R. read more

I spent $107 for a wash, "super interior cleaning" and seat cleaning. I was in a hurry, so didn't look at the job they did before I left. My mistake. It's obvious that the leather seats were not cleaned, or at most were cleaned very poorly. I will not be back here. Ever. read more

I just went to Splash in Shelton to get an express wash and to vacuum out my van. One of the attendants came over when I went to use the screen. He was kind of hanging out by it. I asked him if he was going to watch me and he said yeah I just am making sure you know what you're doing. I said I know what I am doing but he kept standing there watching me. I made a mistake because he made feel SUPER uncomfortable. He then said see you didn't know what you are doing. I said no I made the mistake because you're watching me and it's uncomfortable. And then I said ok I am going to leave. I backed out and left. I was so creeped out!!!! read more

Maybe I'm behind on how car washes operate these days but for $27 I expect the floor to have no debris. The passenger floor had obvious pieces of dirt not vacuumed. I won't mention between the seats. In a full service, is it vacuum whatever is in sight? I also purchased the wheel bright service and their is dirt and significant break dust in the rims. Splash is about speed I guess. They need to focus more on quality. I wish I had photos to post the rims. Very bad. The only positive was that they were curtious and friendly. read more

I have been going to Splash in Shelton because it is convenient for me. I was never really satisfied with any of the washes as I always go home and go over the whole car but I rarely complained. Today I went there and had the $13 super shine wash with a $2 coupon. As I exited thewash tunnel I was waiting to have my car toweled off. I was told they are not doing this during the Covid pandemic. What toweling off the outside of a vehicle has to do with the virus I don't understand. The price did not go down even though the service did. The super shine usually leaves my car feeling "smooth"; today it does not feel like that. Overall I am very disappointed and will have to look for a new place to get my car cleaned. read more

I have been there before and thought they did a nice job. The staff is always pleasant. I went there yesterday and had the interior and carpets thoroughly cleaned. I waited an hour for them to do it. When I went to my car to leave my keys weren't in the car and the back seats weren't wiped down. The guy acted like he didn't realize it. I didn't make a big deal of it because I do have a dog and I understand how hard it is to remove dog hair, but there were wads of hair on the leather seats. Something just didn't feel right. After I got home I realized that my Subaru weather tech rubber mats were missing. Some how they are magically missing and the staff has no clue where they are. Do not trust them. I even over tipped them read more

I just spent $30 on a hand wash and vacuum and my car was handed back to me with dirt still all over the bumper. Inside, it didn't even look touched. For $30, that's not what I'd expect. I'll be reaching out to management. read more

As I pulled out of the driveway I noticed that my revolver and my crack pipe were missing from the glove compartment. Will never go here again. Well, maybe. At night. When they're closed. read more

This place is awful. Staffed by slobs who evidently don't know how to clean cars. Don't waste your money - go somewhere else!

I paid $22 for a car wash and my car came out with soap still on the back and the woman behind me her car was covered with soap too... expected better quality read more

This car wash used to be my go to for exterior washes; now not so much. But thank you for allowing your car wash to rip apart my side skirt on my car. And not giving a damn about it. I used to love your place but you've lost another customer. After seeing all your terrible reviews i guess you guys don't really care about your customer service at all. Good to know i'm not alone. read more

I'm not sure where all of these poor reviews are coming from since I had a great experience here. I got the "works" car wash because the snow storm and salt from the roads built up a lot of gunk on my car. I don't go to the car wash very often but work right down the street so I figured I'd go get it washed on my lunch hour. The wash and wax turned out good minus some of the soap not getting fully rinsed off on the driver side. Not a huge deal to me. The better part of the experience was with Bert who is the detailing manager. I had noticed on their website they mentioned "scratch repair" as a service they offered. Unfortunately I had a very scary experience with a man and a metal "snow" shovel back when I was still going to college and have several pretty deep scratches on the hood of my car caused from said person. The guy I asked about the scratch repair to went to get Bert. Bert said he probably wouldn't be able to help with them because they were too deep but he offered to try a spot for no charge to see if he could help. I spent about 15 minutes watching as he explained what he was doing. He tried but again the scratches were too deep. So he gave the name and number to an auto body guy that he trusts that would be able to get them out. I'll go back to this car wash if I'm passing by. Thanks guys. read more

This car wash sucks, and it is extremely overpriced. I went in today for an express exterior Wash and the guy who was checking me in was extremely pushy. He continued insisting that I get a more expensive service. He tried to seek me a $61 service. I had to keep telling him no that I didn't have time for an extensive service. The express wash sucked. The car was still left dirty and with soap. When the guys were hand drying the car, they were wiping soap off he car. The mirrors look cloudy. It was a crap job for $11. I could have gone to Russell speeder and gotten a way better wash for $6. read more

Went to this place because it next to my house, but I should have read the reviews first because they obviously don't care about doing a good job and just want your money. Paid for the full service, front bumper still has dead bugs on it, the windows were full of streaks and marks and the rear bumper had the dirty water runoff because they never gave it the final hose down. They only vacuumed the front part of the carpets and completely ignored the back and edges. An auto wash would have done a better job at a fraction of the cost. read more

Had to wash my car by hand after getting home from this place

Where to begin with this one. Apologies if it ends up being long but I'm going to tell everyone, well, warn everyone, at how horrendously terrible this "business" is. It's worth the read, especially if you live in the Shelton area and are looking for your go-to car wash place. Before we begin, I should mention that until today I have been a monthly "unlimited wash" account holder with them for the last 4-5 months. First things first: Employees - I have never met a staff of people more lazy than the staff at Splash in Shelton, or anywhere else for that matter, even Best Buy. If you ever wanted to look up the definition of lazy, careless, sluggish or slothful in the dictionary, I guarantee you will find a picture of the Splash logo. These people have every single other place in this world to be other than their place of work, or dealing with customers. It continuously blows my mind at how terrible the system is run there. Second: Quality Control - My monthly recurring unlimited account is for "Works Unlimited", which means you receive a standard exterior wash, plus their "award winning" hot wax sealant - every time, all the time. How many times have I received the wax that I pay an extra 15 dollars a month for? An average of once every four times I go. Literally, I've kept track. Third: The "Finishing Touch" - Once you exit their "award winning" car wash garage, you are greeted by two people to hand dry the parts of the car that the car wash dryer didn't get (which is 97% percent of the damn car). Once again, see above in the employees section of the review - these two are no exception. I always keep a car towel in the back seat so that after I get home from the car "wash" I towel all the remaining parts that are still soaked from the employees not caring. Oh and did I mention they make a face and talk about you to each other if you don't tip them for their "efforts". They think we can't hear them when they are literally outside the car window. Terrible. Fourth: Satisfaction - Non-existant, next subject. Fifth: The Icing On The Cake - So after four months of really reallllllllly giving them a chance to provide good service I decided it was time to cancel the monthly payment for the unlimited. I have never received fully what I pay for and the lack of quality control is just beyond comprehension. I've given them a chance, four months for that matter, and it's been nothing but hassle. I go through the car wash for one final wash and then pull in to head into the office. I'm greeted by a young lady shoving her lunch in her face. I stand there and wait for her to look up. She does the closed mouth smile to great me and I tell her I would like to cancel my monthly recurring payment. She explains "yeah, well, I can't do that because the manager needs to do it". I kindly explain to her that I "just got off the phone with your manager who said to come down and he'll take care of it. I explained to him I'd be there in ten minutes".....she immediately quips "well, he ain't here, so you can wait for him to get back"....I then respond with "How long do you think he'll be?"....she responds "Got no idea, he had to run out, so, I don't know". She then proceeded to look back down at her precious lunch, once again providing that "all star rating customer service" that Splash claims they provide. I walked out. Sixth: Dealing With Corporate - I had two options, I could go to the bank and tell them to stop all charges from this company and file fraudulent charges, etc. with them. But wait, it's President's Day which is a federal holiday, so the banks will be closed. What to do now? Call corporate! So I call Splash Corporate and get a lady on the phone who proceeds to tell me that I have to go into the branch of business to cancel the payment, as this is the "only way". I explain to her that I did but the woman was too busy eating her pasta at the desk and told me she couldn't do anything about it. The woman on the phone took my name and phone number and told me the charge would be cancelled effective immediately. So, what did that tell me? She lied to me about having to go into the branch in order to cancel it. Award winning customer service right up until the very end. Seven: The Conclusion - Stay away, stay far away. This business a complete joke. You've all been warned! read more

This place is a bit expensive and has people that look over your windshield trying to get you to repair chips that are really not a problem. They did a pretty good job cleaning the vehicle and have a supervisor that does a good job paying attention to detail, however he tends to belittle the workers to the point that I kinda feel sorry for them. Probably won't come back due to the price. read more

If you own a truck DO NOT GO HERE. I got out of the express COVERED in soap in a Nissan Frontier ( small pickup) I've gone other car washes and was fine because they hit you with adequate amounts of water before you get to the dry cycle. I asked the guy if I could just rinse my car with water ( instead of him drying my car and smearing soap on my car. Thought it was obvious) he said " I got you" and continued to do so anyway. Then washed off the major stuff after and gave me a thumbs up. For $8 you can find a much better car wash with NO attendants. Sorry splash. Get an extra few rinse nozzles read more

I just don't understand why I keep giving this place a chance. I always end up re-vacuuming my own car at the end. Thank goodness for the free vacuums. I always regret spending the money-did I mention it's not cheap- when I have to finish the job myself read more

Came for an interior clean, which left my car and mats spotless and so so clean. Got an exterior wash as well, which also turned out amazing. I had marks on the side of my car from a car side swiping me a while back, and they fixed that too!! read more

Every time I leave it doesn't feel or look like my car has been washed, yet I've paid for the works plus which is the highest tier express service. I'll drive a little further next time, after multiple experiences it just isn't worth it anymore. Edit: Mark, thanks for the reply. Rather then a free wash, I'd rather see consistency improve. I have no problem paying for a service, I just want it to be worth it. read more

Thank you for appreciating Veterans on Veterans Day by giving Vets a free car wash...not just an exterior wash, but interior as well. Thank you again. I will be returning again and again! read more

I've lived in Shelton for over 30 years. I've given this place my business because of their convenient location. However, I have never been fully satisfied with their services. My car is often left with dirt, streaks, or other spots that should be washed away from a $20 service. Their staff is unprofessional, imprecise, and many non English speaking. Recent events also prove them to be untruthful thieves. If you are a person constantly on the go and leaves your possessions in your vehicle, Splash in Shelton is not the place to trust to clean your car. read more

Sadly the quality has dropped like a rock at this location. This isn't my first go-around with Splash in Shelton, but I wanted to give them one more chance. After the wash was complete I inspected the job and was dissatisfied with the remaining dirt and left over wash water. I inspected the car with the manager Dave and he thought it was clean enough. He said if I wanted a cleaner vehicle then I would need to purchase a premium service. I responded why would I pay for a premium service when the basic service was so bad?? Seriously? The alleged interior vacuum job was just plain awful too. The management, quality of service, and labor was just plain bad. I hate giving type of rating but it was well deserved. read more