Surprised... from the reviews Tom seems like a pretty straight forward guy. Unfortunately, my experience with him one month ago was very unprofessional. I simply needed to have a toilet tightened and the wax ring replaced. Tom could not give me a straight answer as to when he could do the work. Never returned my messages promptly. Tom never called me back to make an appointment for the work. I informed him I was available pretty much all day on the day he stated he might be able to come out. Never heard anything else from him again. I called Aleck plumbing in Homewood, they gave me a quote over the phone and did the Job within 24hrs. I Wasted several days dealing with Tom. read more

Adding another great review for Tom and the Splash Plumber team. I've used these guys for multiple things from minor fixes to bigger things like sump pump replacements. They are fantastic. Tom is true to his word. If he says someone will come, then someone will come. I feel terrible the last time our toilet crapped out for some weird reason and then came back to life. But I will always go back to using splash because of their dependability and quality of work. read more

Great group. Needed same day service for a kitchen faucet issue. Splash walked me through various options and addressed the issue same day, with a very efficient and polite crew. Splash also helped with an outdoor faucet issue in the summer and same great service with no upselling. This is my go-to for plumbing. read more

I called, I texted, I called again, and I texted again. Tom wasn't responsive (though, in fairness, he did try to reach me once). After a week or so of this nonsense, I gave up, contacted Vanguard Plumbing, and my $2,000 plumbing problem was solved. read more

I was charged 3 times for the same issue that Splash supposedly fixed. Finally, when called back out again I didn't get a charge. I wish that I would have spoken up about paying for the same issue. A year later, a plumber told me what really needed to be done. Tom was just putting a band-aid over the issue which is why the problem kept coming back. read more

They were able to come out on relatively short notice for a non urgent issue. Guys were knowledgeable and the price was less than half of what was quoted to me by a contractor I was using for a larger project. I'd definitely use them again. read more

We had a bit of water leaking from second floor into our first floor dining room. Tom set us up with plumber Art right away. I was super impressed with how thorough and diligent Art was in figuring out the source of the leak. Ultimately, it was a pipe from the third floor air conditioner that was the problem. It was fixed immediately and at a fair price. We will definitely be using Splash again in the future! Big thumbs up. Greg H., Rogers Park/Chicago read more

I have extremely high expectations for customer service so when a company gets 5 stars from me it is because they go above and beyond the call of duty to please their customers. Tom has helped me out with a few plumbing problems at my rental properties and he seems genuinely concerned about helping me fix them in a timely manner and at what I consider very reasonable prices. I am not surprised to hear that this business has been doing well; it is obvious that word has spread about the quality service they deliver! read more

Tom was SO quick to respond. His rates were reasonable and he did the job well and quickly.

I'm honestly surprised to see such great reviews here. I'm happy others had a good experience but unfortunately ours was incredibly unprofessional and almost criminal. We had Tom come out to our apartment to to install a washer and dryer in our place. We live in an older building so it wasn't an easy installation but Tom went through a couple of options for us to ensure it would work. We previously had another plumbing company come out to give us a quote and they quoted us almost three times as much and said it would be a very difficult job due to the building structure. I approached Tom with all of these issues and clearly laid out how difficult the building was. He said the job could be done. When the day of the installation came a man showed up (late) and a boy about age 16. When they came in they asked us "What wall are we opening up to install?" I said I can show you were we want the washer and dryer go but I don't know what wall you are opening up and that Tom had previously mapped it all out. His response "Well how am I supposed to know what to do then!?". It was very rude and incompetent. It seemed that he had not run through the plans with the man who planned it out! I am not a professional and was solely relying on me. I reached out to Tom about this and he would only text me even though I had asked that he call me. Fast forward an hour later and we have a hole in our bathroom wall. They tell us "We cannot complete the job since you have a fire brick wall where we need to install". They end up leaving and at the point I cannot get a hold of Tom or anyone else that came to our place for next steps or to seal up our wall. It's a year later and we still have a hole in our wall. They completely ghosted us, were very rude, and seemed like they had never done plumbing work before. I WOULD NEVER RECOMMEND SPLASH TO ANYONE! Due to the recent reviews it seems that maybe they have gotten themselves together which is good to hear but I can only speak on my experience and I feel like we were dealing with con artists. read more

So far so good. They fixed a drain in my shower and without me realizing fixed my toilet which apparently had been running, and I had not realized wasn't fully functioning. They diagnosed the other problem I called them for too which was my sink saying they would come back this week as soon as they get the part and will instal it for the cost of the part. For $150 an hour and everything gets fixed I would say that is affordable and a job well done! read more

Upon Splash's initial visit to my apartment they misdiagnosed a leak that was affecting the unit below as coming from my faucet. The dribbling leak from the faucet was obviously not the cause of the problem. When they returned to fix the faucet, I pointed out to them the warped floor board wondering if there was a leek in the wall. The Splash plumber was obviously annoyed that I even questioned because that wall had no water running in it. Yet, when he actually pulled off the baseboard, there was a waterline there and it was leaking. read more

Tom is very responsive which was helpful since my job required coordinating a water shutoff with the building management. I love when a company lets me do everything via email so I don't have to step away from my desk ten times. The plumber was professional and friendly. Would definitely recommend. read more

Needed help with a toilet that wasn't flushing properly. Tom's team answered my Yelp message in literally 5 minutes - Alex was at my place within 3 hours and Tom joined to help finish the job 15 minutes later. Fast, thorough, explained everything to me and answered my questions kindly! Super nice guy, he'll be my go-to for anything in the future! read more

Splash plumber has been my go-to for the past year for a handful of plumbing issues. They're always helpful at pinpointing problems and executing the plan to fix them. Whenever I need immediate help, they come out the same or next day, very reliable. 10/10 would recommend. read more

I have worked with Splash for about 5 years on a wide variety of projects, and I have come to trust no other company quite as much. The owner of the company, Tom, is extremely knowledgeable, efficient, responsive, diligent and honest. He happily answers questions, offers guidance and advice and is usually available same-day. Tom and his staff are professional, courteous, friendly and their workmanship is unbeatable. Highly recommended!! read more

Tom and Splash Plumbing have been my go-to resource for my condo for years. Tom is knowledgeable, trustworthy and great at what he does. I go to him for all of our needs and in an emergency he has always fixed everything for us. I would highly recommend using Tom for immediate needs and also a long term plumber. read more

I rarely recommend companies, but Splash Plumber is the best. They are friendly, clean and responsive and always have provided great plumbing services, from tiny issues to big projects. read more

Very hard to contact and when I actually got someone to answer, they never followed up to make estimate appointment.

I would highly recommend Splash to anyone in need of a honest top notch plumber. I have been using Splash on all of the properties I manage and I am never let down by their work, communication, professionalism and the variety of services they provide. Even though they specialize in plumbing, Tom and his crew are truly jack of all trades. Splash offers fair pricing with an honest diagnosis every time. If you are tired of repeat visits and inconsistency for problems make Splash Plumber your go to plumber. read more

I was having a problem with a sewage odor permeating throughout my home. Tom came out and figured out right away what was causing the problem. He was responsive, thorough and left my house in great condition. The job was really well done and I have a fresh smelling house once again. I will definitely use Tom and his team for future jobs and refer them to anyone I know. It's so difficult to find efficient service providers who are trustworthy and reasonably priced these days.. . .so if you're looking for one. . .I would definitely recommend Splash Plumber. read more

I came across this company in a pinch with a quick google search. Wasn't sure what to expect. Couldn't have been happier. Owner Tom was polite, honest and an all around nice guy. They resolved the issue quickly and were courteous and clean as to the area they were working in. 10/10 would use again and recommend to anyone. read more

Splash Plumber has been our go-to plumber for years. Tom and crew can always fit us in for repairs next day, and Tom will offer interim solutions over the phone or text when we're freaking out because something has broken and water is not where it should be. We trust their judgment, workmanship, and never feel ripped off. No one likes to be in need of a plumber, but it happens so call Splash! read more

Thank you for the quick response, the reasonable prices, being available on a weekend around the holidays, and for making sure the job got done. We had a toilet that decided to stop working on the weekend right around Christmas and, as the only one in the unit, we couldn't wait until a Monday to get it fixed. His team was available on a weekend and didn't cost an arm and a leg. He is easy to get ahold of and communicate with. They worked on the project until it was done right. Thanks again! read more

As a Property Manager, I have been working with Tom and Luke for 4 years now. They service all of the units I manage and they are the most trusted plumbers I know! They are very reliable and will help guide you through exactly what is going on so that you know what needs to be done. I will never need to find other plumbers with Splash around!! read more

I manage a portfolio of around ~200 single unit condos throughout the City of Chicago. There is no way I could effectively manage the day-to-day without Tom and his team. They are responsive, trustworthy and efficient. I also have a "money-pit" in Michigan, which is outside of their service area, and even though Tom stands to gain nothing, he always is willing to help me out with advice when I end up in awful plumbing situations. Don't get in bed with the other sleaze balls...use Splash! read more

I wish I could give this plumber 10 stars! Answered the phone right away and was at my house the same day!

If I could give 6 stars I would! First of all, I have a complicated plumbing setup in my condo (flood control installed in my bedroom floor) and was having sewage smell AND hot water banging in my condo when I needed hot water. I had at least 7 different plumbers come and contacted over 15 via yelp. Tom was the ONLY person that could do a smoke test and gave me a quote online! Once he came out, I knew I could trust him from our initial meeting because 1. He didn't try to upsell me 2. He didn't tell me he knew something he didn't -- So far I got a new hot water heater from Splash which addressed the hot water banging (also he was the only plumber that diagnosed it as a water heater issue) Next we are doing investigative work via Smoke to address and find my mysterious sewage smell issue. His prices are VERY fair and he takes the time to explain the issue so you understand what is going on. I'm a real estate broker who does a ton of rentals so I run into all kinds of tradesmen. I will put Tom at the top of my list. He is trustworthy, fair priced and experienced. Thanks Tom!! read more

Tom. What can I say that will convince you that he's the guy to call? Well, he is every good thing that others have stated on this platform. Professional, punctual, courteous, knowledgeable and honest. Ask him any question, he will answer and explain whatever you need clarification on regarding plumbing. He's personable and has a calm demeanor. His rates are fair in my opinion. My mom is planning to use him in the near future as well. Oh yeah, when Tom arrives, he comes to work, he doesn't mess around. He arrives ready to get the job done. This is a trait I most certainly appreciate. Don't hesitate to call Tom for your plumbing needs. I hope this review helps someone out there who is need of a good plumber in the Chicagoland area. read more

Splash Plumber is wonderful. My mother-in-law gifted us a new dishwasher shortly after we moved in, and had a team from Best Buy deliver and install. The Best Buy guys told us they couldn't install it because we have a "bad valve." Cue the search for a local plumber to fix the valve and finish the job Best Buy was supposed to do. Tom responded to my inquiry within an hour or less, and was incredibly responsive throughout the process. His quote was very reasonable compared to some other area plumbing companies. He was also able to communicate via email and text, which is especially helpful for someone with a chaotic schedule. He got us scheduled quickly, and confirmed the night before. His guys arrived right on time, and were extremely professional and honest. They immediately identified that our valve did not need replacement, only needed to be tightened. They did an excellent job installing our new dishwasher, as well as a pedestal sink and faucet. Tom took payment over the phone, and emailed an invoice right away. We will definitely be using Splash Plumber again! read more

Tom and his guys are fantastic! They are quick, reliable and the price is always fair. I trust their opinions and trust them enough to leave them the keys to my place when I can't be around to let them in. They go the extra mile to make sure the work gets done and gets done right. I've referred them out and always get great feedback from friends. read more

Scheduled same day with Tom. Fast communication. Luke came by and replaced my kitchen drain pipes within 10 min. They charged me $100-$200 less than other quotes I received. They didn't charge an extra service charge like some require just to take the elevator up to my apt. Very happy with Splash Plumbers! read more

Very prompt and convenient. Came late at night to diagnose the problem and returned as soon as the part came in.

Tom the plumber does an excellent job- he's very quick, friendly, and will go out of his way to accommodate for you. He even cleaned out my sink for me! 10/10 recommend. read more

I called Tom in regards to a plumbing issue I was having with my bath tub. Tom was able to give me an estimate after I had texted him some photos of my plumbing leak. Tom arrived on time and late in the afternoon and repaired the leak in no time. In the days of having to find companies with integrity, Tom is your plumber honest, and professional. Thank You Tom for a job well done. read more

I never review but had to give a 5 star to Splash Plumber. Tom was very nice, professional and knowledgeable. I had an under kitchen sink leak which he fixed in no time at a very fair price. My call was returned same day and he was able to come out the very next morning. I couldn't be happier with the service. I will absolutely call Splash Plumber again if I need the service! read more

We just had a great interaction with Tom from Splash Plumber when we had a back up he gave us a couple of things to check before calling him out that in the end saved us some money. I highly recommend Splash plumber and their team for anyone that is looking for a knowledgeable solution that isn't just out for themselves read more

Contacted several plumbers for a simple soldering job. Splash provided the best estimate with the most accurate anticipated work, based on a photo I sent. The plumber arrived promptly, was very forthcoming about the way he would approach the repair and the possible ways it could go. The work was done in less time than estimated, and the charge was exactly aligned to the quote. Will call them again! read more

I am so very grateful to our neighborhood face book page, Moms of Mt greenwood and Beverly. I was in desperate need of an HONEST plumber I'm a single female keeping my house working as 911 dispatcher for the city of Chicago 6 days a week.. When I have an Emergency of my own I just freak !!! ( i'm like FML) I don't want to deal with it... My Kitchen sink was draining into my basement.. I went to my neighborhood FB page looking for help I got a ton of suggestions, but Splash caught my eye, I'M not going to lie, I was attracted to the Neighborhood connection I like to support my neighborhood businesses.. OMG Tom was out that very same day, He gave me advice to keep my basement dry until he arrived on scene. What impressed me the most besides the perfect diagnosis and repair job, is that he came to my rescue after he had put in a full days work, and he didn't "" hit me up "" for any extra charges or fee's . I'm a FAN of SPLASH I'm very thankful to my Local Plumber Tom and my FB group.... read more

Called due to issues with sewer leakage in basement. All I can say is amazing. Came out the same day. Tom was great, fixed the problem, the price was right and I will definitely use and recommend him to friends and family. Thanks again!!!!!! read more