Car Broke down just outside Cheyenne, WY. Big Al's was…read morerecommended for help. They towed, diagnosed and got us going in a day for a fair price exactly as quoted. Honest, kind and fair automotive support. Impressive

Waited 2 days for a part he ordered we didn't need because he didn't look under our motorhome, then…read moreanother day to get parts we DID need. Then justified charging "book rate" 6 hrs. labor, $150/hr, for a job he finished in 1.3 hrs. He ripped off 2 stranded senior citizen vets. People with masters degrees don't make $150/hr but he greedily steals double that by charging multiple customers for the same hours. I will be telling everyone we meet traveling around the country to avoid this immoral greedy thief. If he had any conscience he would refund the 4 hrs. of labor he stole from me. One day he will reep the consequences of ripping people off.

I don't even know where to begin. If you have an issue with your vehicle and need to have it looked…read moreat, look no further! These folks are the real deal. Customer Care doesn't even begin to describe the above and service they provided for our family and our vehicles we've taken there over the years. They are fantastic, professional, and they won't do a half a$$ job and empty your pocket book. The follow up attention alone is worth giving them a call. I really don't see us taking our vehicles anywhere else. We are loyal customers for Life, or as long as we live in Cheyenne!

DO NOT TAKE YOUR VEHICLE HERE UNDER ANY CIRCUMSTANCES!!! They had my vehicle for about a month and…read moreplayed around about dealing with the warranty to get it fixed. I finally had it moved to another repair shop and they hit me with $142 diagnostic bill before letting the vehicle leave the shop. They are terrible to deal with and luckily I had another vehicle available for use or I would have been out of a vehicle for a month +. There was other issues such as not having anyone answering the phone and not getting back to you when they say they will. I will never deal with this shop no matter what.

Just had my truck lifted here. The guys are super easy to work with, the job was done well and I'm…read morevery pleased. Thanks to Paul and Garrett for all your help. I highly recommend them.

I purchased a Tonneau cover for my truck and had D's 4 wheel drive install it. When I called to…read moremake an appointment they were not only courteous and professional but got me in the following day. When I picked up my truck, the owner (Paul) walked me through how to utilize the cover. I will definitely be returning for future projects on my truck.

They went out of their way today to ge the parts I needed for my 6.7 Cummins. Highly recommended …read more This is a great example of customer service excellence. Brian Elk Mountain , Wyoming

I called six different shops with an estimate of possible $20,000.00 because I had gas in my…read morediesel. Some shops said $10,000 to $1,000 depends on the damage. One shop would not even give me a range even though it was going to cost me $250.00 to have it towed. Lynn at Mr. Deisel described the process and gave me a range from $1100 to $5000 to have it fixed. George was able to get my truck in the next day. He fixed my truck before this cold weather hit, just three days. It may have been shorter, but Lynn was trying to help with the insurance claim. Cost.. $1,100.00. They had amazing matter of fact customer service, and my truck is running well. Thank you so much. Renee H

While on a road trip (of course) a kind "Check engine SOON" light came on. Made some calls on the…read moreroad and Tucker called me back immediately(only Cheyenne shop to do so!). Tucker said to drive straight to the shop and they'd diagnosis the issue and get things handled. Got there at 2pm and by the next Morning we were back on the road again! Saved! By Justin and Tucker. They could not have been more kind, reliable and efficient. Cannot suggest them more, if I lived in Cheyenne this would be who I'd suggest to everyone. Great Mechanics. great people. Thank you so much!

Justin and Matthew went out of their way to provide excellent customer service. Even though I…read moreshowed up about an hour and a half early, they were still able to work me in for a vehicle pre-purchase inspection. They definitely made me feel more comfortable and confident about making an offer for the vehicle. I highly recommend them.

We started with another repair shop, they couldn't fit us in on our traveling time schedule. So we…read moredrove to Patriot Diesel Service. We pulled in with an oil leak problem on our Class A Coach (diesel) . We are traveling through Cheyenne, WY area and crossed our fingers we could get someone to handle this issue on a short notice. My husband walked in and spoke with Don & Josh. Great guys !!! Asked a few questions, they said... pull on in. If not today, definitely tomorrow morning. We were fine with that. But.... they were able to get the Coach diagnosed with an oil pan gasket leak & was fixed by the end of the same day we pulled in... amazing service !! It was late, so they let us park outside the gate to spend the night, we left 7:30 next morning to continue our trip. Great service & GREAT Staff. Don & Josh and the team were great, made us feel welcomed & at ease with their knowledge. We are very happy. Thank you... thank you... THANK YOU !!!

In the middle of our trip across the country, our rv started making this funny noise. Called to see…read moreif they could check out the noise and fix it. Ann was super friendly and truly wanted to help us. She had us drive over to the shop and her foreman looked at the engine and found the problem in less than a minute. There were mice in the blower fan. The foreman cleaned out the fan and sent us on our way without taking any payment. Great experience!

3 days road trip to visit Relatives on the Westcoast is nothing worse than having a vehicle…read moreproblem. Flat tire on the trailer on the 1st day and 2nd day engine light came on. We were on I80 just passed through late afternoon when engine light came on, 15 miles out of town we turn around and my wife contacted them. They said bring it in and we can check it out for you. They diagnose our truck and told us that they couldn't work on it until the following week, but if we can't wait we would still can drive our truck and in a slower drive. He assured us that we would be able to make it to our destination if we take easy on the truck and we did. They didn't charge us for anything and told us have a safe trip. My family are forever grateful for their professionalism and great customer service. I would highly recommend this business to anyone. Mahalo and Thank you

Want a trustworthy mechanic and body shop that will be on your side? This is the place. While they…read morewere getting body work done that the insurance "preferred" shop said was unnecessary, I asked them to replace the battery in my Subaru. To my surprise, they called and said it really only needed a good charge and would probably last a couple more years . My F-150 mysteriously refused to start and I had it towed to them. They did diagnostics and found a really expensive fix, then found online that many people had the same issue and it came down to an inexpensive fuse that went bad. Six months later, it still runs like a top for $50 instead of the $1,500 they could have charged. I've recommended them to several friends and family members and heard the same type of stories from them. They are a decent bunch of folks who live up to the Golden Rule.

Capable of all repairs, very professional, knowledgeable, and courteous. What more can I say?…read moreexcept honest too! Fair and reasonable price for repair and parts done quickly. extensive repair done in an afternoon with no phony "diagnosis" fees... Another local shop charged me TWO hours labor to diagnose an obviously leaking water pump, telling me it could have been the power steering leaking anti freeze !$#*. Nicks is my go-to for all repairs and service. Trust is very important and you can trust these guys!

Oh my goodness, where to start! I took my truck into another place last year and was told that the…read moreerror code would result in a $1500 repair. I had the code cleared as it wasn't majorly serious (per an out of state mechanic I know). The code came back, and I was beside myself to figure out where to come up with the money. Long story short, I was referred to Nick's by my brother, and I held my breath while the checked it. UNDER $300 TO FIX IT!! What? Really? Then, given my experience with another mechanic/shop in town last week with my car taking 2 1/2 days to get spark plugs changed, I ask CT how long it would take to get my truck back. "This afternoon" WHAT? REALLY? What a great guy and company to deal with. Fast and affordable. They have all my business from now on! Thank you, all!!!