We trusted Dr. Kim with ongoing care, which is why this situation was so disappointing…read more We made a 2-hour round trip to a follow-up appointment only to be unexpectedly informed by Ying, the PA, that Dr. Kim was no longer with TriCity Pain, and that May 24, 2024 had apparently been his last day. Patients were never notified beforehand -- no call, message, letter, or any other communication. Finding out at an appointment that your physician had already left weeks earlier is unprofessional and unacceptable for continuity of care. The core issue is a lack of integrity in how this transition was handled toward patients in a pain clinic setting, where individuals are already dealing with significant ongoing suffering and dependence on consistent care. Abruptly leaving without proper notice shows a concerning lack of consideration and accountability toward those relying on treatment. If there was a reasonable explanation for the abrupt departure, it was never communicated to patients. Even in difficult or unfavorable situations, patients deserve a basic level of transparency and a diplomatically delivered explanation, particularly when ongoing care is involved. Even Ying appeared uncomfortable being left to explain the situation to surprised patients arriving expecting to see their physician. To be clear, the issue is not that a doctor changes practices or opens a new clinic -- that is understandable. The issue is how it was handled. Patients deserved honesty, transparency, professionalism, and integrity throughout that transition. UPDATE to previous review: Dr. Kim's response does not address the central concern raised in the original review -- the lack of communication and failure to notify established patients prior to his departure from the practice. It does not acknowledge the impact on patients who arrived for scheduled care and were only then informed he was no longer with the clinic. The response also does not include any apology to patients affected by the lack of notice and disruption in continuity of care. The use of the word "unfortunately" comes across as dismissive in context and does not address the underlying concerns regarding patient communication or continuity of care. Additionally, it references a "2024/2025" departure timeline, which is inconsistent with what patients were told by the practice (May 24, 2024) and does not align with what we experienced firsthand on June 4, when patients arrived for appointments and found he was already no longer there. Overall, the response does not engage with the communication failure or patient impact raised in the original review.

Went to see Dr. Kim about migraine pain. Extremely knowledgeable. Office staff efficient and…read morepleasant. Visit very thorough. I felt listened to and heard. Left with a treatment plan and samples.

In 2026 I began treatment with Dr. Boyd at PSA in Austin. I have found that he and the staff with…read morethe surgery center very knowledgeable and competent with my neck issue. The diagnostic procedure was performed with precision and minimal pain. During office visits the doctor took time to answer my questions with clarity and compassion. His office staff is also very pleasant and helpful. I will know more about the results of the actual treatment after we have finished the next procedure. Keep up the great work, Dr. Boyd!

I've been a patient of Dr. d. Frederick for several years until he retired and now Dr. Gutierrez…read moreand I am very pleased with their professionalism courtesy as well as PA's C. Frederick and T. Charles. I must add all the staff at the James Casey location is kind and courteous and makes me feel comfortable at all times!

Absolutely love Dr Frank and his RN ! So so sweet and has given me my LIFE back. Have arthritis and…read morejoint pain and fibromyalgia in my hips and back and am a 23 year old new mom. They have helped me be independent of my pain and have even helped get my an strength back by prescribing physical therapy. I'm sad to see so many bad reviews - the staff and the whole experience are extremely sweet! 1000% recommend if you are committed to make a wholesome approach to getting healthy.

I think a few of you read this like a novel. Well I thought I could write the ending-not quite! Smh…read more A doctor update: the former Founder of APA is GONE, Dr Wills-and parting was not sweet. I know how & why, and I'll leave it as not good. The entire medical community talks about the former APA Clinic-even when someone is NOT in the medical field. Austin does want to know: WHERE IS Dr Feferman? I thought I was done, but OH NO. I was given an amount much lower than my supposed total (which had included balance billing and significantly higher charges)-I paid cash to end it. THEN old claims previously processed as Out of Network (and part of my payment above) were resubmitted by "someone" as In Network, so this clinic collected double. NOT NICE. For those who hope this place is nice and has competent staff now-I hope so too. However, If they are so desperate or incompetent as to 1. Harass me for payment (no worries I save EVERYTHING), 2. Receive It after much negotiation THEN (as was always the CORRECT ROUTE- I was NEVER Out of Network) 3. Go To Cigna and RE FILE EACH as a "Corrected In Network Claim" I say BE CAREFUL. I am SO SICK of EVERYTHING related to APA and their new company BUT I have Ethics, and think my doctors should follow the Ethics to which THEY are bound. This isn't over, SO nothing else significant posts til this ENDS. However- I have Cigna so they will be involved You will GET NOWHERE with Austin Billing; I suggest googling the full company name not just USEP (see my post 1 or 2 below for it) along with the address in Dallas used to send payments (a POBox in Dallas). You WILL FIND contacts AND complaints I512hope this439helps you7342goodluck starting to appear-however none are mine. Good luck to others esp with Billing-infoabove-More when I have more.

I grew up in Texas the son of a scientist, and was raised in an intellectually rich environment in…read morewhich reading, research, facts and truth were held in high regard--in direct contrast to the astounding horror of our age in which the current power structure of idiot-based disinformation has allowed the term "alternative facts" to leak into our lexicon. I inherited what I call my father's Query Engine Mind, which has served me well in becoming a writer and a published author whose non-fiction book on UFOs has been selling steadily on Amazon for five years on April 9th. My research skills have also enabled me to scope out the best in their fields, which came in handy when I recently re-injured a herniated disc at L4-5 (which apparently is a more complex mess now than it was 25+ years ago when the snow skiing accident started it all), and I have lucked into a superb operation called the Greater Austin Pain Center. When Dr. Alan Silberberg walked into the consultation room, shook my hand, sat down and opened with, "I've studied your MRI images carefully, and you're in a real pickle here, buddy," I knew I'd met my doctor. He radiates intelligence the way my Dad did, and he's extremely blunt and direct and doesn't sugarcoat the facts--all the elements I need in a doctor for me to feel confident I'm in good hands. We've taken the approach of doing spinal epidurals (the same treatment that was very effective for me with the original injury), and I had my first session this week. I was face down on an operating table, so I can't visually describe what was done, but I can say that the needles weren't artlessly jammed into my lower back, they were slowly finessed into the damaged areas, and the steroid/pain killer mix was injected slowly and then with a more steady progression. The artful skill being utilized here was quite noticeable and greatly appreciated, and it clearly minimized the application pain (I chose no sedation). This doctor's impressive online CV most definitely matches his performance. Dr. Silberberg is surrounded by a top-notch staff of clinical professionals and front end office people, mostly an all-female crew. I've encountered nothing but friendly and polite helpfulness from everybody, both on the phone and in person. If they can maintain their level of excellence, friendliness and efficiency across the board, then I hope they corner the market here in Central Texas. My Dad often said, "The cream always rises to the top." Dr. Alan Silberberg and his crew have proven this to me. If you're a self-paying client like I am, this is the Go-To Team for you. They treat me great, and they've impressed me beyond words. I got lucky the day I found them.

I see Dr Alex Hynes at GAPC and he's the best pain doc I've ever had. At 75 years of age, that's…read moresaying a lot! His support staff is very friendly and accommodating. Paulo, who works the front desk, is great, as is his cohort, Gabe. They all have helped me tremendously with my knee and back.

I had my first visit with Dr Caylor and feel that this treatment may be the answer to my prayers!…read moreI look forward to having my pain relieved soon!

The 1st time and LAST time I will ever go there. Saw a new pain "doctor" there and she was the…read moreWORST pain "doctor" I've ever had. Cold, abrasive, rude and uncaring about my pain. I will NEVER go there again or recommend them to anyone.

I went to see Dr. Mancera due to incredible pain that started at my neck went down to my right…read moreshoulder and down my entire arm to end with numbness in my hands. He ordered a MRI and prescribed Gabapentin. I filled the prescription but the list of possible side effects were terrifying. I called the office and informed them that I would not be taking that particular medication and would another alternative to relieve the terrible pain that I was in. I was informed he would not recommend or prescribed anything until after the MRI. There was zero concern for my pain nor any follow-up after I did the MRI which showed several issues. MY GP saw the MRI and stated that my pain must be intense and it was. Dr. Mancera obviously did not care about the pain due to his lack of follow-up or willingness to prescribe anything else but a medication that after research I did not feel safe taking. I felt unheard and uncared for. I would not recommend.

Really not a particularly good practice…read more I had a few procedures done to relieve some chronic back pain subsequent to surgery. Although they seemed to know what they were doing, I didn't get very much relief. Billing was an absolute nightmare however. I got bills that didn't make any sense. Spent hours and hours trying to get it straightened out. After months of tremendous frustration, they got a woman who was actually able to help with it. They had made several BIG mistakes (billing twice for the same thing, etc.), that were always in THEIR favor. Eventually, got it squared away (I ended up owing over $2,000 less than they were trying to get from me). By then treatment was complete and their new "suggestions" weren't terribly helpful (for instance, a $2,500 back brace which wouldn't allow me to sit in my chair at work). Just not very good at what they do and terrible at billing. I'm very glad that I'm not dealing with them anymore. There are plenty of other really good Pain Management Practices around.

Dr. Andrew Hall is a brilliant and caring individual. I was…read morein a major car crash and have a lot of titanium in me as a result. Dr. Hall was assigned to me while in ICU. He helped me through my hospital stay. After I was released he helped me rebuild my life after I had to spend 9 months in bed. When I was lucky to be walking he encouraged me to get back into exercising. He projected a positive outlook when I couldn't think of one. I have followed his advice and all I can say is that I feel so much better today. I never thought I would be able to do my favorite thing again which is landscaping. I've been back at it for 2 years now. Every day is better than the last. I highly recommend him. He is sharp as a tack and thinks outside the box to personalize care.

I had been fighting golfers elbow had shots, exercises and rest from golf none were really helping…read more On a recommendation from a friend I tried Sheri after a few treatments I am able to play golf again. She does a very professional and thorough treatment at your home.

I saw Sheri for acupuncture and casually mentioned that I was planning a pregnancy. She just "added…read morea few points" and I had a positive test a few weeks later. I highly recommend giving Sheri a chance to help you on your journey if a baby is on your wish list. Acupuncture works!

Dr Palm is great. The staff has helped rehab my entire family at one point. He is full of good…read moreinfo. The office is easy to find is comfortable. The in-appointment therapy was a great addition. I like that the post-appointment exercises were available online.

Dr. Palm really helped me. I had been suffering from extreme nerve pain for almost two months that…read morewas misdiagnosed by my orthopod as a pulled muscle. Dr. Palm took his time to assess me, listened to my ailments and they provided a couple possible diagnoses which couldn't really be verified without more imaging, but at least he offered a plan to start working on his hypothesis. Most importantly, he used his brain. Within days, I started seeing relief and now 10 days later I am nearly without pain. My recovery is not complete, but my pain level is way down. This practice will not work unless you're committed though. It is a mix of trigger point activation and then rehab exercises that you need to do on a daily basis.

This wellness center is located in a strip center and near to an H-E-B. This place opened its doors…read morein 2022. They offer a vaiety of services both to HEB partners, spouses and the general public. They don't accept outside insurance except for nutrition visits. HEB partners pay no copay, but general public does. The photos below describe their plans and services.

I made an appointment and I was told the price would be $70, the day before. When I arrived they…read moretold me the price had been bumped up to $200. I was shocked. Almost triple what I had been told just the day before. They claimed they called my phone to inform me but I received no calls from them. I felt like I was getting scammed so I cancelled my appointment