I've never had more trouble with a landlord than with Ramer and his staff. All maintenance requests took two weeks minimum to take care of and had to be accompanied by several phone calls on my end just to see what was going on. When we first moved in we had a severe ant problem that they did not handle properly so I kept calling to complain about the infestation. After several months of this Ramer actually had the audacity to blame it on me, citing the fact that I keep my dog's food on the floor. Furthermore, he told me that if I did not move his food off the floor, they threatened to make me reimburse them for all the the times someone had to come out and spray and all future spraying expenses. Ten days and 18 e-mails later they finally accepted responsibility and fixed the problem, however, it would have been nice if they did so from the get go instead of hassling me. Debra, the office manager, is just as bad as Ramer. When I was moving out and the other tenant was staying she was not helpful at all and actually may have lied to us. She definitely told one thing to me and another to the other tenant. I cannot iterate how awful they are. They are unresponsive, unhelpful, and may even be untrustworthy. If you can avoid living in a property they allegedly "manage," do it. read more

I first met Ramer Spurr just a few year's ago as I was looking to find a property manager for my cousin's house in Long Beach. I did a quick search on the internet and invited my first three choices to meet me at the house. Ramer responded almost immediately and was able to me the next morning to look over things. When I arrived Ramer was their early waiting for me. We walked through the house and Ramer was very willing to give me pointers about renting property in Long Beach. He presented me with the details of how things would work if I signed on with his team and how they would arrange to prepare the house for rental. Over the next day I interviewed the other prospective property managers. None of them had the professional presence that Ramer presented nor the detailed plan for managing the property. I am so glad that I chose Ramer. Not only has is team arranged for clean and dependable tenants but they have also been very proactive in taking care of any property issues and repairs in the most efficient and professional manner. More than once Ramer responded personally to needs that I had. Not only did he respond quickly but he spent significant time on the phone with me explaining details. There was never a time when I had to worry about the property. Ramer and his team were taking care of everything. When the time arrived for me to sell the house Ramer was able to recommend an excellent broker to manage the process. Right up to closing his team made everything run like clockwork. I highly recommend Spurr and Associates read more

My review is for Liza Jimenez. She was so easy to work with during our leasing process. She is very attentive and helped us out with all the questions we had. We had a lot of questions. Great communication with Liza and the owner of our building. I hope she's around for many years. Thank you for all your help and making our leasing experience so pleasant. Great customer service. read more

I can't recommend renting or doing business with Spurr and Associates less. In my experience, the employees and office staff have always been polite and friendly but it doesn't make up for the overall ineffectiveness of the company. I have lived at a Spurr and Associates apartment for over three years. On top of that, I work in the multi-family industry so I have quite a bit of experience with management firms and can confidently say that Spurr and Associates is the worst management firm I've been involved with. I've have several issues that have been ongoing for YEARS that have never been resolved; mainly, I had a leak with my dishwasher over two years ago and it caused floor damage. Luckily, the dishwasher was fixed but the floor damage never was despite my repeated attempts to ask it get addressed. Over the past two years, consultants will sporadically contact me to take photos of the damage and talk about next steps to replace the floor but no actions have ever been taken. I've had at least two different companies contact me to do this exercise which never leads to follow up. Besides the floor looking horrible, it's not safe to walk barefoot because of the damage. At this point, I hold no hopes that it'll ever be fixed. Luckily, I've documented all communication on my end so I can protect myself if they ever dare to try and deduct it from my security deposit. On top of that, I've been having issues with one of my neighbors blocking my parking. I've sent many emails that have been ignored and every time I've called, they promise to try and resolve the issue but I'm still having the same problems. I had to get the HOA involved because there was either no action taken by Spurr and Associates, or they gave up after a few attempts despite my clear indications the issues have not been resolved. I have several other specific examples but overall, I'd say the company is very slow to react to issues but are perfectly happy to automatically deduct rent on a monthly basis. I am in the process of looking for new living arrangements because I can't get out of here soon enough. Whether you own property or are looking for places to rent, I highly recommend staying as far away from Spurr and Associates as possible. There are better options out there. Good luck! --------------------------------------------------- Updating on 6/18 to address the comments below by owner: The management firm's response to my claims were to blame me and said they tried. I never once received an email stating they no longer manage the other unit. In fact, many of my outbound emails have gone ignored, which played a part in my writing this review. The first time I found out they don't manage the other unit was today, 6/18. I was never referred to the HOA, I found them myself and engaged with them directly after my last email on the issue was ignored. Additionally, they can claim whatever they want about the floor but bottom line, it still hasn't been fixed and it shouldn't be my responsibility to chase them down every few months to follow up on it. It was reported (several times) and no action was taken to close the claim out. So here I am two years later with a broken floor and I'm getting blamed for not wanting to call again to try and get it fixed. read more

Ramer Spurr and his team have provided outstanding service to my place the last eight years. They are immediately accessible, listen carefully to your issue, dispatch qualified and reliable people to fix the issue and follow up to make sure your issue is resolved. They have been exceptionally fair in all the dealings I've had with them in my older home and I would recommend them to anyone. He takes his business seriously and will treat your property like his own. read more

This is my first review... Let that be known. The service from one of their associates from the entire courting to move in process was lackluster to say the least. I felt impelled to write a review solely on the initial move in with the hopes of following this up after living here for a few months. My fiancé and I were treated terribly by a guy we will call "chris." He was condescending from day 1 and while you might say we should have moved on, we needed a place to call home. Every interaction from chris was as if we were children and he was reprimanding us for honest mistakes. It got to the point where we were at fault for not filling out applications that we did not know existed. The move in... Which was supposed to be on a Saturday included a kitchen sink that couldn't be used until Monday and a shower that didn't drain. It was fixed on Monday thanks to Debra. The reason I gave a second star is for the service afterwards from Debra in their office. She has been helpful and kind. I hope it continues. read more

My situation was unusual and unique. The unit was not "held for me for two weeks". It was the during the week between Christmas and New Years and the week after to the 5th - I was told by the previous management company that the owner wanted to switch from a one year lease to a month to month lease and so I waited a week for the contract that never came. Then I found out the owner changed management companies which left me hanging for another week. Why am I the "bank" around those decisions? The problem is two fold: first, assuming the posture of being constrained by a contract that you and the owner designed as if you are victims of your own contract; second, accusing me of scratching the hardwood floors. You commented during the walk-through to me that the floors were "pretty beat up". I want to say here too that I paid $300 out of pocket to make a much needed improvement in the kitchen. One you said, "...should have been done fifty years ago." Ramer, you made a serious mistake, the karma of which will haunt you unless you begin to understand and act on that understanding. In management, contracts and people's situations need to be weighed. Contracts are typically made to protect and prevent the parties involved from being violated. You and the owner chose greed over compassion for a life and death situation we all suddenly found ourselves in. You and the owner are culpable for taking advantage of me and to make things worse you respond you, "held the [place] for two weeks" for me and accuse me of scratching floors - that is a lie and an excuse to take my money. You had a choice. You could have acted with compassion, but your bottom line was to take approximately $2,100 (plus the $300 given freely for the modification) of my money. You chose the contract to justify your cold hearted treatment. My honesty and persistence here on Yelp has created some embarrassment for you. Now you're starting to twist the facts and imply that I am being dramatic. How is one supposed to conduct ones self when they suddenly find out their life-partner is dying? This is not drama, this is real and your treatment of me was shocking and unexpected. Ramer the one star rating is justified. You made a bad call given my good character and unfortunate life circumstance. No one is disputing your execution within the confines of your contract or your manners. However, if you would have called me back, if you would have been lenient in consideration of my circumstances - this could have been a private conversation. Your choices in my case were not good and the negative verbal press for your company will continue out into the ethers as well. read more

This management company is so UNPROFESSIONAL! Lived there about 18 months. Rent was never late. All of a sudden when its time for me to get my deposit back, I can't get ahold of anyone. Today is 11/4/2016. I moved out 9/26/16. By law they have 21 days to give you back your deposit or their not allowed to deduct any fees. (Hope that helps someone else out). Most people don't know that. At about 22 days I called them. They new my number because its an out of state area code. I called several times and spaced it out so it wouldn't be too much. Every time, the phone rang 3 times and hung up. Soon...unprofessional. When I finally did get a hold of them it was because I called from another number. Then they answered all happy and chipper. I was told that they mailed my deposit to my OLD address. What the hell. She said that most people get their mail forwarded from there anyway.......ridiculous. The professional thing to do would be ASK for my forwarding address and send it there. I've already wrote a review w/the BBB last week. They now have my current address. If I wasn't across country in another state......I swear this would not have happened. If I don't get my check by next week, I'll file a complaint w/the BBB. How do you go from being extremely nice and helpful, to someone filing a complaint w/the better business bureau? That will stay on their record for years. Update already. 11/4/16 Had my mom call from HER phone. They answered. 3 days ago I mentioned to her that I had't received the check yet. She said that she would make sure that it hadn't been cashed, would cancel it and issue another one, and CALL me. I waited 2 extra days giving her time. Anyway, she told my mom that it HADN'T been canceled and NO check had been re-issued. It's a blessing that they didn't initially do what they said, because I received the original check today. It had been fwd. Otherwise, I'd still be waiting. read more

I rented a property managed by Spurr & Assoc. located in the heart of belmont shores. I had an amazing experience from start to finish. I called the number on the posted sign on a Saturday and my call was immediately answered. i was given instructions on how to enter the unit and give a self guided tour on the spot! when i walked in i was blown away! so clean, everything was updated and the attention to detail was spot on. I have dealt with terrible property managements and mediocre ones in the past. Spurr & Assoc. set the bar for me. the agreement was month to month, (another plus) and after only 5 months I had to unfortunately vacate under short notice. they were so nice and so understanding!!! It is not easy for a company to rent these places out. They have to clean, advertise, run credit checks, give tours, etc. They could've been rude about it, but they were so great. I got about 95% of my deposit back (I left some holes in the walls). by the way, you know you're going to have a legit experience when the leasing agreement comes with color photos of every inch of the apartment. and upon doing the walk through, the leasing agent made honest notes as to some of the minor damages already existing so that they would not fall back on me later. And then guess what? you get a copy emailed to you before you walk out the door!! imagine that!! The president is former military and to me that translates to a stand up guy with integrity. and that is definitely how this office is managed. the girls were always so nice and so helpful. anytime i needed the leasing agent i texted him and he always responded very quickly. Oh and Bill, the gentleman that does the maintenance is very good at what he does and very friendly. the day i moved in he let me park in front his driveway so i could unload my stuff (parking sucks in long beach, period). if they had a studio or one bedroom open i would apply immediately. read more

If I could give them zero stars I would. I have been helping for over 8 years and this is my very first NEGATIVE review on yelp and I usually don't like to leave poor reviews but this cannot go unsaid. My parents rented a property in 2012 and it was burglarized in 2013. The management company did nothing to help us get in contact with the owner and did not even care to fix damages that they were rightfully entitled to fix on the property. We went ahead and fixed them ourselves along with all other problems in the house. My parents lost everything. They couldn't care less. They treated my parents horrible as tenants yet my parents still stayed because it's convenient from work. I personally think they treat my parents poorly and take advantage of them because they cannot speak English well. The house was burglarized once again this past winter (2018) where they came and shattered the entire sliding glass doors. My parents were devastated but when they called the management company, they didn't even care to contact the owner of the property. Legally they are required to fix damages to the property but they refused to saying that it was on the lease agreement when In the state of california that is illegal and goes against tenant rights. The worst part is that the house has already been burglarized twice before we moved in and they never even disclosed the information or do anything to make the house more safe. Debra, the office manager is Ramer's puppet and though she seems like a decent person, at the end of the day gets paid by Ramer and does whatever he says. I think the only way to get them to even listen to you is to take legal action or withhold the rent. This is the worst property management company and treat their tenants horribly. There's a reason why there are so many negative reviews with detailed stories of how they were mistreated. Save yourself the trouble and look elsewhere if you are a tenant and if you are a property owner, think twice about who you want having manage your home unless you want a lawsuit on your hands. I plan to report them to the better business bureau because what they are doing is wrong. read more

I have been with Ramer Spurr of Spurr and Associates for just over two years and my time with them has been phenominal. I've posted reviews about them before, but have not gone through for whatever reason. That said, the Spurr team is very responsive to tenants' needs and any issue(s) which arises. With this, my issues have been minimal, but they have proven to go above and beyond to ensure my residency is a comfortable lifestyle. My experience with them is of great class and quality; thank you Ramer, Chris and team, you all are wonderful! Best, Charles read more

We were an 8 year tenant of them. Absolutely nothing but great things to say. Any issue with home was resolved swiftly and correctly. Very fair and very kind. Thanks for the great experience! read more

Spurr & Associates - Property Management Near Me - Los Alamitos, California

Very unprofessional....... The gentleman I felt with. "Dominic" I filled out an application to rent a property and he would no dare to answer the phone once when I called. He would only text very rude and unprofessional. They would not rent the place to me even though I had no evictions, never late with my rents and made well over 5 Xs the rent amount. All they do is take your money and I wonder how many applications they take for 1 single property. I'm filling with the BBB for sure. read more

This management company will take all the deposit and charge bogus fees like light fixtures, carpet cleaning, repairs that was damaged by other tenants, they do not want to replace anything in the unit even though everything is very old and rusty they are also very cheap, and all they want is money!!!! They took half of my deposit which we put down as the same as the rent which was 1795!!! They only gave 450 plus the useless fee that charge are cleaning!!! I will contact the BBB and let them know!!! It will be on there record! read more

The worst property management company ever!!! Took most of my security deposit for light bulbs at the end. Never wanted to make repairs. Nasty attitude. Horrible experience, racist! read more

We just moved out of a duplex we rented for exactly one year. The unit was in fair condition when moving in. I had to call maintenance for several mishaps and they came promptly and fixed 'em. Prior to moving in, they took pictures of the inside of the unit and the garage and made me sign off on it. When time to move out, again, they also took pictures and sent a person out for inspection. Two weeks later, we received our deposit and we were held accountable for damaged screens. Via email they stated: "The screens were new at move in and the contractor reported that the reason he replaced it was because it was bent and damaged. Please note that I did not charge you the $138 for the other screens." At move in, I did not sign off on any pictures of screens being new. We did not touch any screens, let alone bend and break them. This contractor person is basing his/her estimate on what it should look like versus what it looked like when we moved in. So I've emailed the owner twice and he has yet to respond. Be careful out there new tenants. Take photographs of every inch of that property or you'll get dinged. read more

Sometimes impressions start from the person you speak with on the phone! The staff Deborah and karina are the best!! I love this property management company! If your looking to rent, look no further. They do not just treat you like a tenant but like people. They are extremely professional and on top of everything. Anytime I called whatever I needed was resolved right away. Quick, simple, and friendly. I unfortunately moved but if I ever come back this way. I will rent through spurr and associates, especially because of Deborah and karina!! read more

I used to work for Ramer Spurr, so I know he has a high standard. The company is ran very tight and with high integrity. They are fair when you are a tenant of one of the properties ran by Spurr and Associates and you know your property is in good hands if you allow Spurr and Associates to manage it. His staff, with the exception of the receptionist, all have either a real estate license or a Real Estate Brokers license. Ramer makes sure all of his staff are trained. While working there, I was put through a 4 week course on Property management, in which I learned a lot, even though I had, had several years of previous experience. I can't recommend Spurr and Associates enough. I would would be happy to live in one of their managed properties and I would feel more than comfortable allowing them to manage one or more of my properties. read more

Been living in apartment run by Spurr & Associates for 6 months now and everything has been great. I have only had minor issues with the apartment and they were resolved very quickly so I can't ask for anything more. Even did everything they could to fix a problem partially that the owner couldn't fix completely right away. Great experience so far. read more

I was a tenant at a property managed by Spurr & Associates for 4 years. Ramer was friendly and professional, and if a problem was reported to him, he made sure that it was addressed in a timely manner. He and his staff were very respectful of our privacy and easy to deal with. read more

Spurr & Associates has been the best property management I've encountered, by far. From the first phone call I had with them, they were honest, direct, and friendly. They made the place I call home possible, and really went beyond my expectations to make it happen. When I found the apartment of my dreams, not only did they go out of their way to show the unit at a moments notice, but they also took time to talk to me and understand my situation and worked with me based on differing factors, ultimately ending happily ever after, or something like that. Bottom line, they went out of their way for me, and have been since I moved in two years ago. Everyone there is very helpful and timely, in fact, whenever I have a problem, they are keeping up with me! Seriously, whenever I have reported an issue, they have immediately responded, then continue to check in throughout the process to ensure the issue is resolved. Spurr & Associates has been a joy. The difference between Ramer and everyone there is that they are sincerely want their tenants to live well and enjoy the experience, and it shows! Keep on keepin on because you have one very happy tenant over here! read more

I am a tenant in one of their properties and would recommend them as they proceed on all concerns very fast.

Spurr & Associates has managed my Long Beach apartment for the past 8 years and I have been very happy with them. They are extremely professional and personable. I am confident that my property as well as tenants are in good hands. They make sure each unit is updated and safe. I highly recommend Spurr Associates to anyone looking for for excellent management service. read more

Update to address comments from owner: I am not posting under my actual name, but I was an actual renter. I was warned that they have come after renters who posted on here when a new landlord was doing a background check. I am not a "redirect" and do not have to take my post down as it is the truth. I have several friends, including an ex, who are lawyers and that is who I consulted. They care about me and are not after a buck. They did some research, and one person was still in court fighting to get their money back. It was not worth the time and effort to try and get our money back. They didn't take enough money to make it worth paying a lawyer. What we got back would go to the lawyer since they liked to drag cases out in court. My friends also pointed out that the law tends to favor landlords, even if they aren't correct. They also said that the property management company would probably try to tarnish our reputation, hence the fake name. We were not wrong and we didn't do the damage. Some of the "repairs" are even listed online in the California court system as general repairs of the landlord. It was ridiculous! I have photo proof that the company lied about the repairs and the "damage" they claimed we did (and then claimed they "fixed") there was no damage and nothing was fixed yet they charged the owner of the property. I don't know that they do it to every property, but I was just warning people to be careful, as I wish I had known. I do not care to fight about this issue anymore, I haven't lived there in quite awhile, but a friend mentioned I should make sure to post about my experiences. read more

I was a tenant in a Signal Hill condo for 18 months that was managed by Spurr & Associates. While I agree with an earlier comment that the leasing agent I worked with in the Spring of 2014 (he is no longer their leasing agent) was condescending, all other interactions with this firm have been handled professionally, promptly and was a positive experience. Debra is friendly, understanding and responsive to requests for maintenance or any other matter. While I had some issues terminating my lease (with the Property Owner and not the Property Management Company), both Debra and Ramer got involved personally to help resolve the conflict. In the end it all worked out great and I was pleased to get my security deposit refunded promptly. I would highly recommend Spurr & Associates Property Management to anyone looking for a new place to live. Thanks, Debra & Ramer, for your professionalism. read more

Great company to find a nice apt and be treated fairly. They have been on top of repairs and are responsive and very pleasant. Seems like some of the complaints on this site were the fault of the tenant who broke their agreements and want special treatment. read more

You will regret moving in with this company. I have had plenty of complaints while living there about things never getting fixed when i needed them too but as a women who works full time and rasies two kids, I never had the time to complain. Since I moved out it's been more problems and I only recieved a couple hundred dollars out of my deposit of 2,400. When l left the home I not only hired a cleaning company a carpet cleaner as well and spent $295 on cleaning fees. House was fine . They charged bogus fees and couldn't provide me all the reicepits. Now i'm paying for ever starting business with this company. In a time were I have expressed to them my husband is ill and has cancer they took advantge. I now have had to return back to L.A to file a small claims lawsuit. This is a vulnarble time for me and I feel like they knew my husband wasn't going to be around and they took advantge. I don't know if this will help someone else but I hope it does. You will have problems with them and I wish I listened to my first mind. They are crooks. read more

I lived in an apartment managed by this company for 5 years. I had to move because the rent was too damn high for a one-bedroom, for such an old building that had noisy tenants, and, worst of all, for being roach infested. The rent will go even higher next month. Don't pass the buck and blame it on "cost of living" & it being the average rent range. You could be the champion of the people by keeping it reasonable. They fumigated once a few years ago and it did not work. Though, the ladies in the office were super nice & were understandable when I was sometimes late with the rent me continuing to live in that apartment would have been tragic--emotionally, financially, and mentally. I was not surprised at all that they took most of the deposit. I was expecting anything back, but I did. I shocked at that alone. The apartment was lived in & there should never be expectations that it would be left immaculate. Renter beware. read more

Spurr & Associates have managed my two properties for a year now, and it has been a pleasure working with them. I have found them to be very professional and knowledgeable. Their accounting is accurate and timely. I have never had a problem with getting in touch with them. They always respond in a timely manner. They are upfront, fair, and by the book. I would trust them with any future management projects that I might have. read more

i found this management company to be a lil crazy we had so many things telling us to run unfortunately we signed on the dotted line 1) they have you look at a video going over only parts of the lease that they feel is important thats crazy !!! 2) this is a house and it has a pool and we can't swim after 10 pm crazy!!!! 3) that owner of this company B.Ramer is the biggest JURK i have come across in my life time he is a money hog and that spells slum lord to me as soon as i walked into the office he ask me if i had money wow no hello no welcome just do i have money !!!!!! this old man is out of his mind i ask if we could just ned this deal now we have not moved in and we had giving him $2000 and due to our work schedules could not bring the ball until that sat because they wanted a cashiers check and the bank was not open after we got off work this man wanted to charges us a LATE fee wow!!!!! remind you our move in date is not until the 10 th of jan this was the deposit ect.....he also was telling how many rental he have like he's the only person running a business he should not be in business at all and he could not over see anything and anyone would fool to let this man handle anything he is crazy and very rude !!!!! Chris on the other hand try to talk to you like your a kid and that you are new to this lol that was funny this house has old out of date wet bar and he was telling us what it was like we didn't know lol we have own our own home before and we have rented out homes before this is why I'm so upset with myself foe getting involved with this kind of company Debra was kind and very understanding ! she works in the office also the owner was trying to push me to give them my banking info to take my rent out of the bank this coming from a man who could not even say heal to me as i enter his office the only thing he said was you got money and can we set the bank draff up hell no i told him i would never trust this man and no one should !!!! so after saying all of this run and never rent from this man nor his company !! i will post pic of this house and you will see the condition it was in as well the owners should pay more attention i will not let this go until this man is stopped read more

Somewhat a new tenant (technically) rented through them started June of last year. First time renting and there was some problems that came up not from them just information and procedures that i needed to get and understand. loved the property, but unfortunate the week of Thanksgiving Had a small furnace fire which made the APT unlivable. Which made me scarred because my partner had no where to go since she is mainly going to college at CSULB, also works there and family is far. Ramer and the team helped us as much as they could, but at that point we needed to find a new Apt which was sadly inconvenient. And I'm not blaming anyone it is part of life and need to get through. So we looked for something new called them a few times seeing if there is any vacancies in our price range through them and nothing considering its now the month of December. Few days pass and Ramer called about a tenant moving in a few days and see if i am interested looked up the address on google maps. BEAUTIFUL area and apt perfect in my price range a few dollars more but it was a place. So i agreed with joy and basicaly loving my new apt. If anyone would go through this company it is a great choice because they do truly care and would do their best to help you out in any situation. And my situation was really tough, for them to do this was really amazing. :) read more