Nice, clean and good Packing. Fast, cautious, and very efficient team. On the + side , Nothing was seriously damaged and the pricing was fairs. Thanks! read more

They damaged my grill cover a wicker chair snow blower porch umbrella . Very very unprofessional company. Drivers are rude. read more

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This is what I posted after no response. Finally got a response asked to take down and wast told would work on as priority. It's now been over 45 days. How is that a priority? I am writing to formally file a complaint regarding the extremely unprofessional service I received during my move on Friday, June 13, 2025, from Beloit, WI. At 2:24 PM, I received a call stating that your movers were on their way to my residence. Upon arrival, I was informed the truck would be loaded and we would depart the same day. When I asked how long loading would take, I was told 3 to 4 hours. Given the move was a 5-hour drive by car--and approximately 7 hours for your truck--I made it clear that I was not comfortable towing a U-Haul trailer in the dark, nor did I want the truck unloading late at night in a residential neighborhood. After a back-and-forth discussion and a phone call by the driver, it was finally agreed that the truck would depart the following morning. After signing all the paperwork, the crew began packing. One of the movers worked diligently wrapping my TV and other items. However, the driver took a total of at least five breaks (I have three photos documenting this), which were not brief. By 8:00 PM, I was told they were done for the day and would return Saturday morning to pick up my bed. At this point, I noticed a significant amount of my belongings still hadn't been loaded. When I asked why, I was told the truck was full. I inspected the truck and saw it had been packed inefficiently--if done properly, much more could have fit. Because of this, I had to make a second trip to Beloit on Sunday to retrieve the remaining items--resulting in an additional day of U-Haul rental costs, which I had not budgeted for. On Saturday, I was told the truck would leave at 7:00 AM. However, I didn't hear from the driver until 2:41 PM whenIcalled him, at which time I was told their arrival would be at 4:20 PM. Upon unloading, I requested that larger items--including my bed, TVs, dresser, and totes marked "kitchen" and "bedroom"--be brought inside. None of the totes were brought in, and my bed was not assembled as promised. Furthermore, both my old and new homes were left in disarray. Tape, boxes, and packing paper were left behind--some of which flew out of the truck while it was being moved with the doors open, putting my belongings at risk. I also noticed a leg of my kitchen table was loose. I saw the driver notice this issue, yet he neither addressed it nor mentioned it to me. Instead, he placed a TV on top of it, leaving it unstable and unsafe. When I booked this move, I was told I'd have my bed set up and ready to sleep in on the first night at my new home. Instead, I was left to sleep on a couch after a long, exhausting day. My tool box, needed to reassemble my bed, had been placed somewhere in the garage without my knowledge. As a result of the delays and disorganization: I had to rent the U-Haul for an extra day. I had to make a second 10-hour round trip. I missed a day of work on Monday to catch up on unpacking. I am requesting appropriate compensation for the following: The extra day of U-Haul rental My lost wages due to the missed workday The additional labor I had to complete myself The unprofessional behavior and disorganization of your crew It has also been extremely frustrating that, despite assurances, no one from your company has followed up with me. If I do not receive a response and resolution within seven (7) days, I will file a formal complaint with the Better Business Bureau and share my experience across social media platforms and relevant consumer forums. That was my letter...below is my review I would not recommend this company to my worst enemy. As their service was beyond horrible. Their communication is horrible between the mover and employer employee. If I could, I would upload the pictures of the mess, they left me. How they left my bed when they were supposed to put it together. Do not hire this company is my suggestion. . read more

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My move got completed but the Experience was average...the Services requested was handled, though timing ran longer than expected . some items were packed very well with Foam others not as carefully. Pricing stayed fair, but Quality felt a bit inconsistent read more

I would NEVER recommend this company to anyone at any cost. It's a total scam. For our move, they were to deliver the goods at our new home. The driver texted me and said it was a shuttle job so they needed another $3,400. Then after numerous texts, he suddenly said it was only $2,400. He claimed his truck was not allowed in our new neighborhood per the HOA. Which was not true. I called Amerisafe Moving Company (who brokers to local movers like Stanford - also would NEVER recommend Amerisafe) and they had to call the manager of Stanford to agree that there was no need for a shuttle service and we would pay $1/foot after every 75 feet from the back of the moving truck to our front door. The driver arrived, then tried to get us to pay $3,400 again, then $2,400. Then asked how much we could pay. Mind you, they only take cash. They threatened to take our household good hostage to a storage facility. When we called Amerisafe for help, they said, "Sorry, it's up to the third parties to claim their own tariffs so you just have to pay them what they ask." How is this even legal? read more

we Hired Standford VAn lines for our office Relocation in Fort Worth, TX . the movers handled our Desk, filing Cabinates and Computer Equipment With very very Great CAre nothing was Damaged During the move... they are polite and worked steadily , some schedule delay and my biggest Concerns was the final cost. the price ended up being higher than I expected ,,,,especially after additional fees were added. but , overall positive experience. recommended! read more

Pick up was great, however they changed my delivery date and still haven't returned my calls to get my items delivered. Tried to charge me additional after they have my stuff. UPDATE still don't have any confirmation of shipping date after a week of holding my belongings and won't update me until less I call... They don't answer their phones! UPDATE AGAIN - still don't have any shipping confirmation - DO NOT USE THIS COMPANY - UPADATE AGAIN 10/16 STILL DON'T HAVE MY ITEMS. They schedule for Monday to Wednesday this week then changed it to Wednesday to Friday now when I called my belongings didn't even leave yet. Won't communicate with me about when my belongings are going to be delivered, if at all! read more

I had Stanford Van Lines for my move from MN. to MT. I originally called Safe Ship Moving Services not knowing that they brokered to outside companies. The movers who packed my items did a great job. My move date was 8-18-25. My possessions arrived 9-4-25 for a total time of 18 days. The drivers (different from the packers) were late by an hour because they got lost. Once they started to unload I specifically request boxes with red writing on them to be placed upfront so they would be easily accessible for me since they had all my winter gear in those boxes. That would be clothing, boots, jackets, etc. Some of those boxes were in fact put in the front however, when I went to retrieve them, I had to empty out about a third of my storage unit to try to reach other boxes and then ultimately realized that there were some way in the back that were completely inaccessible (I could see them). While looking for these boxes, I came across a living room chair that had a very large heavy plastic bin placed on it, and then on top of that bin four more heavy large boxes. Because of the weight of all of these boxes, the chair buckled and was destroyed. I immediately put in a claim, but unfortunately because I had picked the release value protection, which is your basic partial coverage I was only offered $30 in compensation for my chair which cost me $782 and was only three years old! My possessions were very haphazardly placed in my storage unit, even though I was trying to keep an eye on them and I had a couple rows of boxes that had actually tipped over and were leaning against the wall. Regardless of the protection that I picked it shouldn't excuse Stanford Van lines from doing the right thing due to very careless and improper handling. Bottom line I would stay far far away from Stanford Van Lines, and safe Ship Moving Services. This has been a horrible experience for me. It has been almost 4 months and I am nowhere close to receiving any fair compensation from this company for my destroyed chair as I have been told in no uncertain terms to go through arbitration. read more

AVOID AT ALL COSTS. I waited to write this review to see what would come from me filling out the insurance info due to all the damages they caused. Worst moving experience ever. And I've moved multiple times to multiple different states. Horrible experience from beginning to end. Initial quote was great - told them 3-4 bedrooms worth and price seemed worth it. Yet when they arrived, they tripled the price, telling me I was under quoted. And whose fault was that, when I listed what I had and rooms it took up? So I called another company who quoted cheaper, resulting in Stanford Van lowering their price some. Yet I was still stuck with this awful company as the initial costs I put down was non-refundable. So it was either I lose out on the thousands I put down and go with someone else or stick it out. I should've just lost my money and gone with someone else.. they broke or damaged almost every item of mine. And the best part? They gave me $100 for the damages. They broke electronics (like TVs - worth far more than $100). Laughable. Even more laughable when the first movers specifically wrote on some items WITH ARROWS pointing how it needed to be kept upright. And how was it delivered? On its side or upside down. Yelp doesn't seem to permit photos, but on Google I was able to post photos of how they threw everything into the truck and a few damaged items. Don't go with them. There are better, more reliable moving companies out there. In addition, they've recently reached out to attempt bribery to get me to remove my review. $500. When I paid almost $10K. this company doesn't care about rectifying the issue, only getting their poor reviews off any site. read more

It was only a 200 mile move. I had broken dishes, broken furniture. I had stolen property taken from my garage that was even delivered. Stay far away from this Company. read more

Stanford Van Lines - Broken chair, missing pieces of dresser. - Movers Near Me - Thornton, Illinois

Everything is good and time efficiency. They came on time with good communication. Will recommend if they are l for a movers.

These guys did a great job of unloading our furniture! They arrived at 7 am and worked until almost noon.

Very poor, missing a complete bed and they say they cannot find it, missing glass shelves for refrigerator. Have yet to find power supplies and remotes for stand-up recliner and sofa and love seat. Most boxes not labeled as to contents. Two weeks after 10 day delivery window they showed up. Excuse was that a crew member had a family emergency and they were trying to find replacement. Then driver could not drive 18 wheeler to our street, I had to rent u haul for them to transfer goods from 18 wheeler to U-haul to our house. Did not do a complete reassembly of furniture or beds. read more

I would give 0 stars if this was an option! the mover, Ivan was rude, bullying and yelling as he price gouged us. I was told my belongings would be delivered to my new destination by Ivan, if that's really his name, on October 1,2025. As of the 3rd we have no idea where my belongings are or when they will even deliver. They have Demanded $1500 in cash upon delivery. The police have been notified and a complaint filed with The Better Business Bureau. Maybe they could avoid a law suit if they actually delivered my belongings, all of them without damage. This is the worst moving experience I have ever had and unfortunately we have yet to speak directly with a human being regarding the location or delivery of my items. read more

I'm still waiting on my delivery it's almost been 30 days..they took my money and my furniture..I had a scheduled date and still nothing..my children don't have clothes..shoes..bed..etc this is ridiculous read more

I was charged almost an additional $700 for the extra 100 cu sq ft that was added after my quote since the driver who picked up said he wanted to ensure my items were packed safely. I agreed to pay, since the truck was already packed, it took almost 7 hours to load my 2 bedroom house it was after 10p and I had a two hour drive ahead of me with my small children. I was also charged $180 for packing crates that I was not aware of nor was anything in crates when my items were delivered. My main complaint is since I paid the extra money to ensure my items had the extra space to be secured when the driver showed up everything was packed to the top of the truck, smashed, and falling over. A box fell out of the truck falling onto the driver when he opened the door! I have broken items, smashed boxes and the driver was standing on my items there for breaking them while unloading. I did not get my deposit back from the house I was renting that I moved out of since the carpet was black from the dolly's they used during pick up and it was the night before I had to move out so there wasn't enough time to have carpet cleaners come again! No one ever picks up the phone no matter what extension you select and it hangs up on you so I can't put in a claim if I wanted to. read more

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We contacted a moving company which subbed out the move to Stanford Van Lines. Right from the start the price changed 3 times increasing about $1500.00 each time. When they finally loaded out and got to our destination the next afternoon and unloaded we noticed that there were 4 items damaged. First and most consequential was the washer and dryer set. This was a 2 year old set in pristine condition when picked up. After unloading there were several dents, chips and scratches in both. Also the headboard and a dining room ch were chipped and scratched. We submitted a claim to Anthem claim management which denied the washer and dryer saying normal ware and tear. We provided before and after photos which clearly shows no damage. All said and done. The insurance company suggested a payment of $124.80. the washer and dryer cost $2200.00 Alone. Read the fine print as the insurance is a complete joke and the movers will destroy your property. They also put a hole in the bedroom wall we moved from. I repaired that would have cost about $600.00 to repair and paint. Do yourself a huge favor and avoid this company at all costs as they are terrible!!!! read more

I have to give love allll the way from Vegas. Thank you guys so much for the transport of my candy bins. Everything was on time and very professional. I would recommend this company to everyone I know. They kept in touch every step of the way. They didn't try to get over on me. I truly appreciate you guys. If you need a trusted company, take this as a sign because this is it. Candice Marshall Candiescandystore.com read more

I'm going to continue to document this journey. So I was told that my furniture would be here between Wednesday and Saturday. Today I was told that it's probably looking more like Sunday. Originally they said they couldn't drive more than 800 miles in a day and today he said it was 500 miles. It's been three days since the original conversation and as of today it looks like they have only made it to Springfield, which is about eight out of the 32 hours that needs to be driven. I have already been without any furniture or supplies for over a week. Like I have mentioned I think that communication in terms of delivery date, the responsibility mostly lies on the actual broker. That said, hearing today that they're not going to meet The Wednesday to Saturday delivery date is not promising. So I guess we'll just have to wait and see. I will continue to update so that hopefully this helps somebody else. been pleasant and professional. read more

Worst company ever!!! Don't use!!! From day one this company made this move difficult. Then when they showed up they demanded more money before starting and it just so happened to be the same amount of money as our deposit .. (strange huh???) they packed us in two box trucks over two days and when they finally arrived at our new home it was in a huge semi truck which means they moved it twice now without telling us ... on top of it all being Russian speaking workers and no English with both the pack up crew and then they sent 2 new Russian guys to unload a truck that needed at least 5 people if not more esp since they had a baby grand piano to put back together ( which these two guys new nothing to do about it) .. they dropped the 10k dollar piano off the truck onto the ground and it's now damaged, broken and needs to be fixed or replaced.. this "white glove" service is joke.. every box we opens was packed like a 2 yr old packed and in a rush .. nothing wrapped in bubble wrap or paper and everything came broken in the box since they just throw the stuff inside and tape it up .. even the clothes that we paid to have in wardrobe boxes were just piled up high and all my suits just in a pile and nothing hanging on one rack .. the two movers got here and complained for two days straight and kept asking us why we moved certain items because it was just more work for them .. when it's our stuff we had payed to have moved so why are you asking any questions about anything in our pack up .. just do your job . Nope .. had to use a dolly for everything including dumbbells going down into a basement and they dropped them all down the stairs so I asked them to use their arms to carry them down and they yelled at me to do it . So I almost had to get physical with the movers but, held my restraint and told him I was paying him to do his job correctly so to get back to work .. and every 10 mins they took cigarette breaks for 20 mins so they could of had us unloaded in one day but, nope 50 smoke breaks and we took video and photos of every time they stopped .. they refused to bring things where they belonged they refused to put beds back together after they took them apart and refused to do anymore after truck was unloaded and we paid 21k for this move !!! All we got were boxes with broken things we loved and complete attitude from two Russian idiots for two days straight that move people for a living but.. for some reason found it impossible to go up and down stairs and or move anything without bitching about what it was or where it had to go . They just did not want to work .they kept asking us to help them and once we touch any of the stuff from the truck we are held liable for something broken so we didn't fall for that trick .. they were just rude, slow , incompetent jerks that def hate what they do for a living and I'm not even sure they had their green cards .. best part of the whole thing is they drove off with all of our paperwork since we wrote "have not had time to inspect everything on all 12 papers and he ran off with carbon copies !!! So don't ever use this mafia of a Russian incompetence moving company !!! Worst experience of our lives .. and wow!! Still going through the aftermath!! Already owe us 10k for a new piano .. time to just add it all up !!! Have hundreds of photos and videos of how awful these guys were.. so please read this and don't ever use this company... if you can even call them that.. just scam artists!!! They don't care about anything !!! read more

This has got to be the worst moving company ever! If I could give a zero star I would! It took this company three weeks to get my belongings from Ohio to Florida. When they came to pick up my stuff in Ohio, they charged me an extra $1200. I had basically an efficiency room of my things. They said that I had more volume than what I was originally quoted. When they finally decided to deliver my stuff to me, it was on a Saturday afternoon and then called and said they could come a day earlier at night. I was told all along that I could use either a postal money order, cash, or Zelle. When they arrived, they wanted cash and I fought them because I did not have it. I was paying through Zelle. Unfortunately, Zelle decided not to that night. So they tried to charge me $700 more to go not even a half a mile up the road to the truckstop by my house overnight. I fought them about that also and then they lowered it to $350. Which was !! A couple of things were damaged, nothing important. So they ended up charging me about $1500 more than I was originally quoted. They are a big rip off!! Run far far away from this company!!! read more