I purchased a cartridge for my printer a week ago, in 5 days its start giving me a line across all paper. I went to exchange it - and it was not a problem at all - Crystal ( at the register) even gave me 25$ off my next purchase online. read more

They almost always have all the supplies I need from pen and paper to numerous electronics. Great place.

Its poorly managed and the people there're just overall rude. I had to print out a project and the people at the copy center wanted to charge me $1.50 per. page, even though it was just plain white paper. Additionally, they wanted to charge me for cutting one paper in half. The ladies at the copy center were complaining about everything. They should honestly hire people who are more willing to help instead of ladies who are more worried about there nails/makeup. read more

Worse printing shop ever employees don't know what they doing they experiment on your order trying to learn how to do there job waited almost 1hour and half couldn't print 1 page and the employee have this worse attitude. read more

I buy most things online but sometimes I go to this Staples in Glendale. Sarkis, the manager, is often there. I've seen him in this store for several years now. Recently I had to interact with him directly for a problem I had regarding a discount coupon. He was very cordial, professional and thorough. Very surprising these days to get this kind of service. I hope he stays on. read more

I bought an office chair 3 years ago with a 3 year warranty. I recently called Square Trade (warranty guys) to put in a claim. Unfortunately, the receipt they gave me was a duplicate and didn't have the right info on it. Square Trade said I needed to go to the store to get the info I needed. It took me a while to get to the store as it wasn't urgent. When I did finally go, the warranty showed it was expired in June (I called in April). The assist store manager who helped me get the info, called Square Trade and long story short, got them to honor the warranty. Excellent service. Thanks! read more

Martha was awesome she went above and beyond to help me and get a very important package delivered the right way

Worst experience ever! I was the only one there and three employees were standing around and somehow none of them could give me proper instructions! I stood there for 25 minutes and asked 4 different employees for help, and i didn't even get to ship my package out because no one helped me figure out the complicated printer. They just said "oh printer is around the corner". I'm not sure why UPS is wasting their time at Staples because none of those employees know anything about shipping protocol. I had to ask three times for someone to help me TAPE THE BOX!! THIS IS A SERVICE, WHY IS IT SO HARD?! read more

We went to their color printing desk with an emergency rush order and Thea helped expedite it quickly even though they were very busy at the time. Excellent customer service in the printing and duplicating department! read more

Ive tried using these guys to remove some 'malware virus' stuff and do a PC Tune Up. The end result 3 hours and $300 later was a more corrupted PC than when I brought it in there. They claimed to have fixed the issues but the pc would crash and sometimes not boot up. I consulted a company about this issue, secure remote support, and found out the root cause of the problem, which was "Easy Tech's" inexperienced 'technicians,' who didn't do the removal or repair correctly. It cost me $104.99 to get it fixed and repaired correctly. And I had a way faster running machine once it was complete. Id stay away from these guys and best buy geek squad if possible and consult the technicians (that are real) at secureremotesupport.com or atleast a local repair company. Get better value and get a quote and consultation from someone else. read more

I went to this location this past Sunday after getting a last minute invite to a job interview Monday morning. This opportunity was really important to me so I wanted to bring my A game and went to the Print Shop to have my resume, cover letter, commendations etc... bound for a more professional look. In my own bubble, I went in Sunday afternoon thinking I could get my job done in an hour however I was wrong and there was a long que. Arpi the young woman who was awaiting me must have seen the panic flash across my face as I explained that I have a job interview the next morning. She quickly put me at ease, making my emergency her priority. She pushed my job to the front of the que and delivered a beautiful product in less than an hour. Arpi really exceeded my expectations, she was kind and reassuring even wishing me good luck on my interview. Her positive energy and professionalism is am asset to the company and I wish her much success. If you have a print shop need go see Arpi and fill out the survey on your receipt! She's pretty awesome read more

Staples is the most convenient located stationary and superstore. I've been shopping there for several years and I must say the service has gotten better and better. The manager and associates are warm and friendly and do not hesitate to offer special deals. My favorite sales people Are Jose and Ben. They definitely go the extra mile, and maintain their excellent customer service skills. read more

The items they stock are overpriced. They were selling old HP tablet accessories way over price.

print center. excellent experience. mesrop went above and beyond to make sure i got my art printed with the right color tone. lauren great too. good people here. read more

I have teenage twin boys who like the internet a bit too much. They MySpace, and Face book the hell out of their laptops. They shoot aliens and war craft like medieval mad men. They are perpetually plugged into these machines so much that I would swear the iPod appendage they have grown actually seems normal. So it was bound to happen that they would eventually need their notebooks cleaned up and swept for virus'. We took our computer into easy Tech and $199 later they told us it would be an hour and they would call us or message us on the screen when they were done. About 6 hours later one of the boys alerts me that he needs his computer for a paper he has to write. I call the EasyTech store and the 'tech' and inquire about the computer when I am told that they have been extra-ordinarily busy and that it would another day or two. I asked for a specific amount of time and was told that he couldn't give me and exact figure. So we waited another 2 days and I call again. Still there is no progress so we went into the store and asked for the computer bad as well as a refund on the cost of the repair. When we get home I look up some alternatives to the "EasyTech". I found Secure Remote Support [dot] com and I actually didn't have to take the computers anywhere. I just visited their website and selected a button on their website and gave them permission to connect to the laptops over the internet. And away the computers went. It was like there was a virtual technician in our home working on it without having to have a stranger in our home. Within 1 actual hour the computers were cleaned up, and sped up. Their service was fast, friendly and efficient. It was everything my EasyTech Staples experience was not. Thanks Easy Tech for wasting my time. I had to file with the Better Business Bureau to try and get my money back. Still waiting! read more

I've been a local customer for the longest time, but I just experienced the worst customer service ever in their printing section. Will never go back again. read more

I went there to get a printing paper and Manager was so nice and they even offered to carry it to my car .I am definitely coming back here again .thank you guys. read more

The manager Lauren Merino gave me the worst customer Service I ever had in Any Retail company ever. I am going to call corporate office and complain. I asked him for a simple price match for a $7 difference which is in the staples policies to 100% price match and she couldn't help me. I am a Small Business owner I spend more than $1000 at staples every year BUT that will Stop Immeditaly! I will cancel my rewards account too i don't want to deal with them. read more

Great mis-pectations..went in advance to the tech department to discuss with "C" the transfer of my company data from our 2 CPU's running XP to new CPU's with Windows 7. Asked what to expect, how long it took, what they needed...called "C" again about a week later when computers had come in...answer was "bring them in on Friday, will do our best to have them ready on Sunday or early Monday". All accommodating and efficient then.... Well now...I am STILL waiting, it is 6:00 p.m. on Monday...no call from "C" over the weekend who also did not tell me they needed ALL my log-ins, serial numbers, ETC of all programs running...had to get this all in a rush over the weekend to them and find on Monday they didn't even start my transfers till today after I came in the morning raising my dismay. How am I supposed to know all the data they need unless someone tells me! VERY disappointed in poor communication and excuses. Oh, "it's back to school" time? Would seriously not do this again with Staples. Sent my employees home...no computers no VOIP phones, nada. Big wasted day. Big headache. Afraid to delete hard drives of the other computers until we see if everything was transferred as requested. read more

Worst customer service in any store I've ever been in. Went in today to buy a measuring tape, walked around for 5 minutes trying to find the section. Tracked down one female employee to ask, she grunts and points me to the section with staplers and walked off. I then ask a male employee, he says "Aisle 4, they should be there" then walked off. Never found the measuring tape I was after and walked out. What a waste of time. read more

Came here to get some documents shredded and purchase printer ink. The store was overrun with back to school shoppers. But two sales associates, Lauren and Martin, were very helpful and I had everything I needed done quickly, even though they were about as busy as it gets. Great store. read more

Fair service. Didn't have the forms I was looking for. Store is generally well stocked. I shop here frequently.

Worst customer service. Especially in printing services. There are only two people that work the flooR. Expect to wait a good 45 minutes. Expensive prices. read more

If you need tech support, Nick is the guy to see. Smart, helpful, friendly... everything you could want; I'd give him more than 5 stars, if I could. In fact, he's the reason I shop there. The only reason for deducting 1 star is that it's sometimes hard to get through on the phone. read more

I unfortunately have to frequent this location for work related purchases. I have consistently received horrible customer service and waited in long check out lines. Additionally, it took over 20 minutes to see if an item was in stock. It would be more time effective to drive to a location in a different city than to deal with this location. read more

The service here just made me want to give up my staples rewards and run for the nearest Office Depot. Came in to recycle one ink cartridge and there was a line of 20 people. So I asked an employee who was doing nothing if he could help me and he told me I had to wait in line. So... I walked out. Got much better service at the Office Depot, where they asked me several times if I needed help. read more

I had an issue with an Epson ink cartridge that I bought earlier in the day, and the manager on duty, Brian, was extremely helpful and rectified the situation right away. It lost a star because the parking lot is dreadful to navigate around. read more

Being an active Staples customer, I can honestly say this is one of the best Staples branches I've been to. The employees are always so nice, and the customer service is great. I always get copies printed over at the copy center and the workers there such as Lidia, Joseph, Jennifer, etc. are always so friendly and helpful. The entire store as a whole is remarkable! read more

Horrible customer service and return policy. I bought a DVD maker. I returned it 3 days after their "return policy" I told the manager that after I tried installing it I noticed in very small print on the back it said not compatible with mac but right next t that it said if not a 100% satisfied Return it ANYTIME. He said that didn't matter! Didn't matter it says return anytime in big letters in the back of the package. Talk about the bait and switch .... Switching all my corporate and personal business to OFFICE DEPOT read more

Very slow, always bad service at copy and print, but recently they have added a new place where you can print on your own without help of those slow workers read more

I am not what you consider a "computer savy" person. I can turn it on, send and receive email, and purchase school books. About a month ago I received a call from my bank asking about some questionable purchases. I stated, "No those were not in fact NOT my purchases" and was promptly sent a new card. Concerned I traced back my spending and suspected an online purchase was the source. My roommate then suggested that my pc might be infected. UGH! With limited experience I was weary of some of the advertised computer repair services. So I called the closest place to me and my school, Tech Depot at Office Depot and made my appointment to bring it in. Roughly $250 dollars, and 4 days later, the technician at Tech Depot finished his service and called me to come pick it up. 2 days later I get another call from my bank asking about another $900 charge for on my new card. Again I said, "No". By this time I frustrated and concerned about my rent check bouncing. I called Tech Depot to alert them to the recurring issue that they failed to correct. Upon calling I was rudely told I must have done something to reinfect my machine. I am 100% that it is still the same intrusion as I only use this for school, purchasing text books, and the occasional netflix dvd.. The representative was also unwilling to even consider that they didn't fix it properly and I was promptly told they could not help me any further. So I was left with a computer that is sharing my personal financial information with the world. I started searching the web for an alternative when I found, Secure Remote Support, which offered to fix my issues for less than half the cost of Tech Depot. Wow! I wish I would have known that before I just gave away $250. And being a college student and being on a budget, I opted for the $79.99 virus removal service. After remotely connecting to my net book (I didn't even know that was possible), Joe hopped in the driver seat and in 1.5 hours my computer was operating flawlessly again. The malicious program was identified and removed and I was given the "No Fix No Pay" Guarantee. A couple of weeks have passed and I am happy to say that I have had no more strange charges to my card and the issue my PC had are no longer mine. :) Thank you secureremotesupport.com. read more

Wow, this is a REALLY BAD Staples. I have called them three times in a row with no one ever answering! I literally was on the phone listening to it ringing for over ten minutes the other day. And today, they picked it up and hung up! I work from home so need to buy lots of office supplies and because they are so insanely incompetent, they will not be making the hundreds of dollars from me that I was planning on spending. Don't bother with this Staples. They are pathetic. read more

The customer service here is exemplary. Its rare you find good customer service these days, sad but true. I bought at Epson Expressions printer here which is apparently the worst printer known to man. After 4 weeks of use it started eating the paper. I called Staples to ask them about the protection plan I purchased to protect my investment. I was fortunate enough to speak to Vera who helped me every step of the way. She even text me a copy of my receipt since I lost mine. She also advised me to bring it in to see if they could fix it which I did! Again, I was assisted by an outstanding man by the name of Gevo. He was extremely helpful, kind and patient! After testing the printer a few times I walked away with a brand new printer and so far, so good! Ive never written a yelp review but when it comes to good customer service I think people should be recognized! Vera and Gevo were outstanding and I wish them well!!! read more