Worst service ever! The ups center is connected with copy & print service and the self serve as we'll and there is only one person attending all three. The lady look like she was overwhelmed with work and there is other workers not doing much. If your in a hurry don't come to this location. The lady seems nice but lack of help and long wait.. Cathy needs more help read more

See all

Been using their printing services for years now... always providing quality products on time... their customer service goes above and beyond. read more

I ordered cup of noodles on 3/16/20 as I was tracking my order I realized the delivery date changed to May. At that time I called to cancel my order then got an email stating it was delivered. So I had to call back AGAIN. Received confirmation that my delivery was stop but still haven't received my refund of $27. I'll never do business with Staples again. Very unprofessional read more

Two star because service is good. But this stores have a crazy high prices for everything. IPhone 7 screen change is cost 150$!! What? I think they just feel free for prices and just do it 300%-1000% up than market. Bye staples... read more

Great service provided by Monique at print and marketing! She helped me so much and was very personable! Way to go staples! Keep hiring people like her! read more

The women at the printing service area are very kind and helpful especially the smaller one with glasses! They're always ready to help and approachable ^_^ read more

The printing services at this Staples has been a hit or miss for me. I came back to use their service after a good experience, and was totally disappointed. All but one copy machines were non functioning. The functioning one was slow and could not print more than 10 pages from usb. The large stapler did not work also. Won't come back. read more

If you bring in any of your electronic devices for repair, LEAVE if Gary is the one who is going to "fix" it for you, and take it somewhere else for repair! This past Saturday (5/5/18) we came in late in the afternoon to find out if Gary could repair her laptop. The TFT screen/bezel could not be opened because, according to Gary, the hinge had broken. Apparently, per Gary, the part is now made of plastic by HP. Too make a long story short, he said he could try to fix it, depending on what was needed for the repair. He said it would take several days to complete the repair because he would have to remove several screws, and with all the interruptions (from customers?), he wouldn't be able to work steadily on it. He quoted us a price of $70.00. We said okay, that was a great price, let's do it. He told us to come back next Tuesday (5/8), because he's about to leave for the day and is off on Sunday and Monday, and didn't want to leave the laptop here. We said OK, we'll be back, and left. So, I brought the laptop in, first thing Tuesday morning (she couldn't make it) as instructed by Gary. At first, he acted like he didn't know who I was. When I told him why I was here, he then remembered me, but acted like he didn't want to bother with it. He did lift up the screen so it could be looked at, then gave me a bunch of excuses as to why he didn't want to fix it! It would probably cost $300 to fix it, he can't do it, take it to the Geek Squad, you're probably talking new laptop, etc.! New laptop, seriously!! She had it since August of last year! He then tells me sorry, have a good day, etc.! Well, screw you, jerk! Rather than waste my time, why not tells us this when we were there on Saturday, dumbass! I'd rather be disappointed THEN, instead of given assurances that you would fix it, only to blow us off when I came back! Apparently, you think nothing about wasting your customer's time, no big deal, right!! I had even bought the laptop from Staples (not at this location), and this is the customer oriented service I get?! You didn't even bother to ask when it was purchased, suggesting that it may be repairable under the warranty! (As it turns out, when I contacted HP, it was still under warranty by just a few days left! I've sent it to them to repair it for free.) From now on, unless I absolutely have to buy it from Staples, I'll take my business elsewhere! read more

i came to this location because it was on my way to school i stopped by to get my battery for my iPhone replaced. Gary was so helpful and nice. sadly, i couldn't do the survey because it didn't pop up on my receipt but thank you Gary. great customer service. read more

Gabby at the Print center is very helpful. Customer Service here is very good I was impressed. The only downfall is the there are a lot of services offered at the Print Center with Mailing etc... and people get confused with printing. There seems to not be enough staff at the Printing Services area. You have to be very flexible and willing to wait. Other then that there is ample parking which is always a plus. Easy to get to! read more

My review is based off the sales associate advising me how he scams the 3rd party insurance company and suggesting I do the same. He mentioned how he waits for the manufacture's warranty to expire, then calls the 3rd party insurance company the product doesn't work. Their policy is to send you Staples gift card for the purchase price of the item. In his example, he mentioned how he did it with a printer and chair. For the printer, he filed a claim, then used the gift card to purchase ink for his printer he claimed to be broken. As for the chair, he claimed his pet urinated on it, that's why he filed a claim. Boosting and bragging on how he cheats the 3rd party insurance company and recommending others to do it is a valid reason for this associate to be terminated. If Staples corporate cares, they can contact me through Yelp and I'll provide you the associates name. read more

I am writing this five star review because of the excellent customer service I received from Ms. Ellen Vuong, the Operations Manager at this Staples. When I called staples, to ask regarding a service I had no idea if they still provided was available there (burning DVD's) Ms. Vuong let me know they didn't, and explained why. I was impressed. I then asked if Staples sold the equipment available to burn the DVD's...Ms. Vuong went to the aisle herself to double check they had the item, and they did. I once again kept her on the phone asking about their price matching policy to see if that was available for this item that I had found less expensive online. Ms. Vuong verified the possibility of my price match over the phone, and informed me that it was indeed possible. This whole conversation including research on her part was not only swift and efficient, but extremely impressive! Ms. Vuong went out of her way to help me with my many questions and that is outstanding customer service and deserves recognition and or a raise! Thank you, Ms. Vuong for your help. I greatly appreciate it. read more

Went in and needed help in making 2 copies. I waited for 10 minutes after several people ahead I waited. The girl decides to help someone else who came after me. At this time I had waited 20 minutes .Poor customer service. I just left since she wasn't going to help me. read more

I shouldn't be too surprised that this isn't the best staples with it being so close to ELA and stuff. The place is kinda messy boxes everywhere but I guess it's expected with B2SKOOL and all. I went in because I was looking for those smelly markers so I can get high off them haha! (noooo I'm just kidding *wink*) I found them but I also needed to make a pit stop and that's when things took a wrong turn (get it?? cheesy I know lol). The restroom had a sign that said "fresh paint on stalls" so I wasn't sure if it was safe to go in. Luckily, a store associate was right there and said it was kk but it wasn't all true one of the stalls was DIIRRTY! and it looked clogged!! ew. So I went back paid for my smelly markers, got a price adjustment (yay) and went on my way. read more

Writing this in tribute to my cousins recent horrible experience. To quote him "They made my day harder than it should have been."

Extremely bad printing services here. I came in to get a set of engineering prints done here for a project and not only did I waste an hour trying to get them done correctly, but the employee didn't inform me there were black streaks across my prints until I looked through them. The pages were all cut in different sizes and I ended up just keeping the first three pages because they were the only ones she didn't screw up. So I left and complained to the manager and all he did was apologize. I returned to get the rest of it printed and another employee was just so rude to me. Horrible customer service here. Definitely NOT coming back. read more

I was disappointed with the girl name Jennifer Santoyo working at printing department. I wanted to make business cards and came there at 1.00 PM. Because I am a programmer, I know it would be difficult for them to make a business if customers don't have their own design. That's why, I already designed a template business card at home first including my name, phone, fax and picture. I saved that template file called template.doc. On my business card, there is a picture. And I thought it could be hard for them to see because the picture was saved in format Microsoft Document. Therefore, I saved that picture in JPEG image file format . I gave her everything and she said that that's all she want and I certainly come back at 5 PM on the same day. When I came, she said that she was very very busy and did not even done anything yet for me. OMG, you are a seller and I am your customer. You told me that I could come at 5 and now you give me a good excuse. No, I don't think so. After 10 mins waiting, she tried to work it out and gave me an sample which was unclear picture on my business card. I asked her why and she complained that it was because of my picture. WTF???? I already gave her the template and another JPEG image file. As her position, she should know how to replace that picture by a given JPEG file. Alright, if that picture was not clear, she should have called me and let me know first. I complained with her manager and told him a whole story. He came and talked to her for a while then came back to me. He told me that because the picture was small and unclear. OMG, you guys have my phone and my email. Why don't you guy call me and he said he forgot to ask her this question. Till now, I don't understand what kind of customer service is that. Anyway, I recommend Jennifer go back to school and learn to how to do with graphics. And also, you guys should spend a couple days to review customer services if you want your business grows up. read more

Worst staples I been to ever. Sales people are rude and not very helpful. When asked a question, they make you feel like you're inconveniencing them. I came to staples to get a black and white doc printed. Come to find out, they will not print off of your USB stick and make you use their computer where you have to pay 49 cent for 30 sec. On top of that it's an additional 49 cent to print any docs on their computers. So I paid $1.60 for a doc that i could have had print it for 5 cents anywhere else. read more

Big company and only one functional printer?!! Ridiculous! Never coming back! Sales associate couldn't and wouldn't do anything to help me...sent me to fedex instead. read more

The Print Center here is horrible. No one knows what they are doing and the people who "know", only know elementary printing. I've visited this place several times, and every time they failed miserably. As a design student, printing is tremendously important and I every time I came here I was let down. I got excuse after excuse: Printer drums were dirty, they didn't know how to add crop marks; the person in charge didn't know how to do specific tasks, so they told me to wait for another person etc. As much as I didn't want to go to Kinko's, I always had to. I spoke to the manager and he seemed to be concerned with what I had to say, but in all truthfulness I don't think anything will change. All the associates seem to hate their life in the Print Center... not a good place to go if you want to be greeted with a smile. Steer clear!!! read more

Worst place to go if you wanna print some shit. Their machines simply don't fucking work and they certainly need more people in this goddamn place to help customers. I've been here like 5 times and only could get my things done right once! DO NOT GO HERE! I'M DEAD FUCKING SERIOUS! read more

worst experience!! They had an item on sale and to make it more convenient, I had my husband order it online and I was going to the store to pick it up. When I got there, they had no idea what I was talking about. They kept saying "your order isn't here" regardless of the fact that I had my order number and everything. The representatives seemed clueless and annoyed and they had to do anything. Finally they found it and I was able to pick up the merchandise. I get home, and they had never given me the rebate receipt!! At this point, I rather lose the money and not go back. read more

The girls who helped me out were very friendly and patience. I figured I'd walk in and pay no attention to the yelp reviews and I was impressed. Good customer service. read more

Alot of the merchandise is not in stock... Not good for having a college around the corner!

I was on hold for 6 minutes before I spoke to a live person only to be told that my call needed to be transferred to another area. I waited for additional two minutes still on hold. I am not sure if this is a good business practice. read more

I've gone to other Staples before and their customer service has always been relatively fast, but this location seems a little bit short-handed. I came in to print an eBay shipping label that I had ready to forward in my email, but the only employee at the printing and copy department told me that she was backed up and wouldn't be able to print it until 6pm. I found this to be really ridiculous that printing a single page would take three hours (it was 3pm at the time) as there was literally one other customer. Will prolly settle going to Office Depot next time as it is not too far away. read more

This place is a big dump in customer service!! Why do you open a retail store and only have the cashier and printing clerk.. Lacking in management. I'm sure you don't make sales plan because you have left this business to fail!!! Walked in to buy a printer , walked out 25 minutes later due to lack of service...as I walked out cashier didn't bother to apologize for the waste of time.. Never coming back I rather drive to Office Depot where they run a better store!!! read more

I only use their online printing service, they are always great at letting me know when resolution is not good enough to print rather than printing it and charging me anyway. Friendly staff always. Great customer service. read more

The whole point to reserve online and pick up at the store is to save time and know that they have what you want in stock. And Staples promise to have it ready in 2 hours. 4+ hours later, it's not ready. And they didn't even have it in stock. So I ended up just going to Office Depot... I give up on Staples. read more

Went in earlier to get some documents laminated and had a fast and pleasant experience. This chick Ellen Vuong is an excellent worker. She was friendly, extremely patient, and very proficient in the art of multi-tasking. She greeted everyone in a calm matter with a smile that stole my heart while she was handling three different orders at the same time. Copying building plans, assisting someone who was delivering a parcel, and my lamination job. In addition, she was also speaking with this woman in another department, who was quite rude I might add, in a surprisingly professional manner. She's lucky that she's married, or I would've put a ring on her myself. read more

I come to this location to make hard copies for my office because Jennifer has always been great to us. She is very helpful. She gets our copies done in a timely manner even if I need it for the same day. Staples need more people like her so that they lose business to their competitors like Office Depot. read more

I've been to the printing center part and their customer service is great. I usually like to print with the girl Jennifer I think her name is. She's like the manager in the print area and she knows her stuff. She's very friendly and seems to establish relationships with all her customers which is awesome. I get my stuff printed right and fast when I go through her. :) read more

Always greeted at the entrance and offered to help me find whatever I'm looking for. can't get that service online, so I buy all my office needs at Staples...plus it's right next to BevMo. Okay - I'm busted. read more

Came here to drop off some packages and Adrien from the print department was very friendly and even entertained a conversation with my 5 year old. read more

We came here in a rush! And they helped us out so much! Second time coming & they're so friendly & helpful!

Had a great experience at the copy and print center. Monique was very helpful with everything I needed

Horrible!! I ordered the same day business card online however when I get there, they told me the machine broke and they can't fix it. I mean at least give me a call okay?? The assistant manager lied to my face and said they did called me and left a voice message. They DIDN'T!!!!!! Extremely unprofessional and doesn't respect clients!!!!! Horrible!!!!!!!!!!!!!! read more

I don't usually shop at Staples because I don't really need supplies; but I came to this one because I cracked my screen super bad :( and I needed it repaired right away. I tweeted about my phone and Staples replied to me and told me they now do cracked screen repairs so I was down. I was worried it wasn't gonna be the original parts but I got there and told me they were. I literally just got my phone back and it looks brand new! The sales manager Rudy Rodriguez did an amazing job! They are super nice - I highly recommend going here to fix your phone (: read more

Very disappointed at their selection of ear phones. They must have had about 5 types and 2 of them were super cheap looking. I expect a bit more from a billion dollar company. Didn't see the rest of the store,so the 2 stars is for the department I visited. read more

I accidentally deleted my Mozilla Firefox from my computer Control Panel. I went to this Staples location on Monday, October 27 and received excellent, professional customer service from an Easy Tech Associate named Juan. This 'heavy duty size" customer rep was able to instantly recognize the problem after running various tests. He told me exactly what had happened and how Staples computer tech department would correct the problem I received a phone call at home from a customer rep ( I believe his name was Brian) who advised me that the lap top was ready to be picked up. I arrived on Wednesday morning about 11 am and once again Juan assisted me and took care of printing out paper work, allowed me to test the computer which runs supremely well. A big shout out to Juan for his expertise. I left Staples at this Monterey location as a very well satisfied customer. read more