I will not be returning to Stapp Interstate Toyota. They had my car for 2 days just to replace brake pads. They did a fine job with that (or no issues so far hence the 2 stars) but the service was terrible. They never called me to talk about my car on the second day and I waited by the phone. I tried to call 4x and they wouldn't connect me with anyone from service instead they said they would send a priority message to service. Finally they called me the next day and said they tried calling me a bunch of times but I never answered and it went to voicemail and I didn't have a mailbox set up. I definitely do. When I said that I didn't receive one missed call they said "well I don't know what to tell you." They were extremely rude to be honest. They also said they didn't receive one priority message. The service was just awful to be honest. read more

After dropping my car off for maintenance, I was told a shuttle wasn't available to take me home and told I would be called when one was available. I was left waiting in the lobby for an hour. When I walked up to the desk to inquire, I was in a shuttle within 3 minutes. Throughout the day, I found it impossible to engage the dealership to find out the status of my vehicle despite 4 or 5 phone calls, voicemails left with two different people, and even the chat agent on their website. I wasn't even notified when my car was ready...I had to call them to find that out too. I emailed two people about my experience the next day. Those emails were ignored as well. No apology. No "thanks for the feedback". Amazing. A week later I sent a third email to one of the higher-ups and finally got someone who would communicate with me. Apparently they had a problem employee and fired them just days after my visit. It sounds like I just got unlucky. I was impressed that upper management took the time to look into my case and called me back and was very willing to listen and communicate. I just think it's a shame that I had to contact so many people in order to get to that point. read more

The whole experience was terrible from start to finish. I had scheduled a window tint for the driver and passenger side windows. They use an outside company for the window tint and told me I needed to pay ahead of time. I gave the lady my credit card information over the phone. I called back a few hours later to add on another service, a clear coating "bra" for the hood. This lady told me it would cost $395.00 on top of the $200.00 for window tinting. My credit card was charged for those plus tax. Not once did this service employee tell me that there were options for the size of the clear coating. She told me it would cover 3/4th of the hood plus the backs of the mirrors and door cups. This was not found to be true. My appointment was scheduled for 9:00 am and I dropped my car off. Waiting for my car to be serviced is always a bad experience because one, it takes a couple hours for an oil change when it should take about 30 minutes, and two there is no cell service in the building and their internet does not work. I was told the appointment would take 2-3 hours so I decided to take a courtesy shuttle home while the car was being serviced. Their only pickup times were 2:00 pm and 4:00 pm. In my opinion, once the car is finished, they should let you know and pick you up. I wasted my entire day waiting for my car. I waited outside for 45 minutes for the driver to pick me up and didn't get to the dealership until 3:00 pm. It was a complete waste of my day. Once I got there, they said I needed to pay. I told them the lady on the phone had already taken my credit card information over the phone, as a matter of fact, twice. They had no written record of me paying so I paid again. They told me if I found a charge on my credit card statement, I would be reimbursed. The whole situation was very frustrating. When I got home, I looked over the windows to see what kind of work had been done. The window tint looks terrible. I paid $150.00 for way too many imperfections. There are a handful of bubbles over the surface of the windows. I called to complain about the service and no one answered. I left a voicemail and have not heard a word. This was a very disappointing experience! read more

Not sure I'll be back. Three visits later and one week without my truck! No phone calls to follow up on my left messages for my service guy! Slightly disappointed. I spent enough money there and still my truck shifts bad, tire sensor was supposed to be replaced and wasn't, two trips back and now they tell me" you'll need to pay for the sensor which they Disney replace, test or fix the first time, I don't think so". I dropped my car off with 1/2 tank of gas and when I left I almost ran out of gas. They could find my fan problem, but my son took one looked under the glove box, cleaned off the wire hooked it back in and Wella I have air and heat blowing now! I won't be back! Follow up on your comments - my truck was in your shop 5 days, and they couldn't fix the fan! Only on the 4th day did you offer up a car to use how do expect people to get around for 5 days without a vehicle these days. Thank god for Uber! I'm still disappointed. I had to come back twice for the sensor issue and I told them I want sure which one it was to please test it. Seems funny the in one day you got a better machine, and could check which one it was correctly. Hummmm. Sorry don't buy it. Thats six hours and 120 miles I won't get back into my life! If your such a good company after my mess, I'd have thrown in the 76 dollar sensor to the customer for free. Big deal you didn't charge me labor, I should have charged my time having to come back after you all said you fixed it the first time!!!!! Mountain Toyota will nowbget my bus read more

Not impressed. The sales people were so busy arguing with each other that they were unavailable to help us buy a car. Odd.

Multiple poor experiences with the dealer here. It's a convenient location so we have returned hoping that the treatment was due to someone having a bad day, but it just continues. Expect an oil change to take most of your day, arrange a ride, shuttle, or expect to spend a number of hours sitting for them to change your oil (something that a small grease monkey or other like business will complete in 10-15 minutes). Even after emphasizing time sensitivity (and being told to expect an hour) it was 2 hours for the service to be completed. It's nice that they offer a car wash to follow service, however "buyer beware" as you get what you pay for. Last car wash from them resulted in a broken antenna, which they wrote off as "wear and tear" on the vehicle (it worked when I took it in, didn't work when it was taken out). They offered to fix the problem, but of course the part is $75 and with labor it is going to cost me $250. So let's get this straight, they break it and I pay for them to fix it? Seems like great job security, but certainly not an ethical practice. I'd rather pay more for someone to take care of it just to know that I'm not furthering their business. Every service ends with their recommendation for imminent service, but I suppose that's par for the course. Even after expressing concerns to their Customer Service manager (Jacquelyn Joy) there was no resolution to be considered. It's going to be a long drive to the next dealer to get our car serviced and our next car purchased (we still love our Toyota vehicles), but we are not going through any more stress with this dealership. read more

We were in need of having something done on our 2010 4Runner and were having a hard time finding a dealership that had the necessary machine. When we contacted Stapp Interstate Toyota, we made it a point to let them know we had a 40 minute drive to their dealership, so before we made an appointment we wanted to make sure they had the equipment and would be able to do the job for us. They confirmed they could and quoted us a little over $200 and said it would take about an hour and a half. My boyfriend drove down the morning of the appointment and waited at least 2 hours before being told they would not be able to complete the job that day. They told him they did not have the fluid and they'd need to keep the vehicle for the whole day to complete the job. I had to drive 40 minutes down there to pick him up and we let them know we'd return the following morning. Towards the end of the day, I received a call from the Service Manager, Ryan Zamudio, letting me know the gauge on their machine broke and they wouldn't be able to complete the job after all. We asked for information about how long it would take to be able to get the job done and were told it could be several weeks or longer before the machine was fixed. We drove 40 minutes for the fourth time in two days, only to pick up a vehicle that still had the same issue. We spoke with Josh that morning and he said they may be able to acquire the machine from somewhere in Denver and would let us know if so. He said Ryan would be back on Monday and that I'd hear from someone with an update. A whole week went by with no follow-up so on Friday, I left a message for Ryan. Several days into the following week, still no return call so I called back and spoke with Tiffany. I now had to explain the saga to someone else but she did at least call me back pretty quickly that day after she had the chance to determine the status, which was still the machine is broken and it may take several weeks to get it fixed or replaced. We started calling around to other dealerships since it seemed obvious Stapp wasn't going to deliver. We were having difficulty finding anyone who had what was needed so I called Stapp again to ask about the option Josh mentioned to get a replacement gauge/machine. I also just asked for any direction or assistance in finding a dealership that could help us out. I left a voicemail on a shared mailbox for Tiffany and Josh and never received a return call. Weeks now have passed and they never called back. After extensive outreach, we found that the fluid alone on this job costs over $200 plus pretty significant labor time, bringing in quotes closer to $500. We can't help but wonder if Stapp realized how much they underquoted us and just stopped calling us back. Either way, we've identified a great service partner with Mountain States Toyota and their ability to do what we needed in a timely and professional manner. They've earned our business for years to come and we will definitely never work with Stapp again, for service or to purchase. read more

My husband wanted to try taking his Land Cruiser to a dealership to have things looked at. So we tried... He took in one day to get oil changed and investigate an problem. They had to order a part. But they did not put console they had to take apart back together, it was misaligned. He didn't feel it was that big of a deal because they would have to take it apart when part came in. Well I took it in a few days later. My husband made an appointment for 2pm. I got there at 1:40, they told it would take 1 - 1 1/2 hours. Doable right?!?!? Well I got in my car to leave at 6:25pm. Hmmm, you do the math! I understand complications but they said they have been backed up. Could they not have called or even told me when I got there OR even told me as I was pacing around the property!?!? I could have came back or arranged a ride. I give two stars because they did price adjustments. Disrespect of my time, sitting for almost 5 hours, not being approached by a single person the entire time I was there, gates closed. read more

The below is regarding my experience with salesman Ryan Leer. He was unable to answer my questions about the different 4Runner models. He would not give me a trade-in value until I agreed to purchase the 4Runner even though I wasn't sure which model I wanted to purchase. He Scoffed at my questions and was very rude. They drove my trade-in without receiving my permission. I had the opposite experience at the Toyota dealership in Boulder and will be purchasing my new car from them. There are a lot of different employees so hopefully I just dealt with the worst salesman (Ryan Leer) there. read more

Courteous treatment, excellent waiting room facility (computer room) and reasonable price with no attempt at up-selling.

Took my camry there for oil change and tires rotation. After a week of driving my tires almost came off. All lug nuts loose I can turn them with my bare hand. Lucky I saw one laid around my drive way and I decided to check them out. LF and LR lugnuts still there but very loose, RR has 3 lugnuts and RF has only 2, I was very pissed. They took my car back and fix it, but now I can still here a click sound when on reverse. They gave me 5 free oil change but I throw them in the trash and would never ever go there again. BAD SERVICES NOT RECOMMENDED. read more

We just purchased our second new Toyota Land Cruiser from Stapp Toyota. We could not be happier with the deal and service that we received. We have been customers of Stapp Toyota since 2008 and Brion Stapp runs an excellent organization. His team is committed to top customer service. Our sales person -- Grant -- was very knowledgeable and helpful, and excited to show us as all of the cool things about our new Land Cruiser. The team made the trade-in and purchase very simple with zero issues. We strongly recommend Stapp Toyota!!! Give Brion or Grant a call if you are looking to make a purchase and they will take great care of you. read more

just got my Camry back for service. took them 1 1/2 days to do a 1 day job. had to leave the car overnight. not happy with that! however......."Bubba" did make it right on the price that was quoted. a free $100 alignment, 15% off price of parts and 10% off labor. all in all pretty happy with the service provided. Dave R read more

Worth the drive. Absolutely great people. I needed both of my cars serviced on the same day and they gave me rides to and from the dealership to make this happen. Their prices also beat the other dealerships in Boulder and Denver by as much as $200. I will take all of my cars here from now on. I have two Toyotas, so I don't need service very often, but when I do, I will be driving to Frederick. read more

I took my car in for scheduled maintenance and mentioned to the person checking me in that my tire pressure light comes on all the time. She proceeded to tell me that it's due to cold weather but I asked again if someone could take a look because it was consistently the same tire w the low pressure. When I got the call saying my car was ready, I went to pick it up and asked about my tire. The same person who checked me in said it's due to cold weather. I had to take my car to a different Toyota service for someone to check the tire and found a nail. read more

I have bought all of my cars from the Stapp family, and I take my cars there for service. People know me by name, and always make sure I am happy with my service. Once, when my car was making a bad noise, I called the service manager and asked if he thought I should have the car towed. He thought that would probably be the best idea...thank goodness! This is truly a family-run place, and the people are fantastic. I recommend Stapp Toyota to everyone I know who needs a new car or service. read more

After a long wait for my vehicle while it was being repair, I went to the service rep and requested a status on my vehicle. I was told the tire that was replaced is being balanced right now and will be right out. After another 30 minutes I had to ask again and was told they had a problem with the TP sensor and they are replacing. Again another 30 minutes and I had to ask again. At this point I was fed up and asked to speak with one of the owners. I spoke to Mr. Stapp and he assured me they would take actions to correct how their customers are updated with the status of their vehicle. I urge customers to see Mr. Stapp if you have to wait longer then 30 minutes after being told what time your vehicle will be ready. read more

I called today to schedule an appt for an airbag recall. The customer service manager who took the call said that it would require 2 appts. The first would take an hour and a half to inspect my Prius. Then they would order parts and I would need another appt to do the work. I quizzed on why they would need to inspect my Prius. They surely know what a Prius looks like. The recall is for ALL 2012 Prius models so it's not like mine might not qualify. Her only (repeated) reply was that the procedure for all recall notices requires an inspection appt.. I explained that I don't live close and that I had discussed this recall with a tech at my last oil change. He hadn't mentioned 2 appts needed. He just said call first to order parts. Can we ask someone for clarification? Her response was basically that she is the service manager and that it's procedure. "Do you want the appt or not?". Called Larry Miller Toyota in Boulder. No 'inspection' appt needed. Parts will arrive in about 15 days. See you then. read more

We bought one of the Stapp I 25 custom trucks they built. And kinda wish we wouldn't have One of the things they do is a blackout option. Where all the chrome trim is blacked out. Only problem is they don't seem to understand how to use the products that they chose to do the black out with! Because it just washed off. And it's not like it was a cheap add on. I wanted it all blacked out. And I wasn't thinking it was a " just for a little bit " kinda thing. The thing that sucks is it just peels off here and there so now I have a $60k brand new tundra. With black rubbery paint peeling off of all the emblems. Looks impressive let me tell ya. So to fix it I have to replace all the emblems. The backs of the mirrors were all black and now they are kinda chrome and falling off. Looks like when they coated them they took them off. And broke the tabs that hold them on. So they keep popping lose. Gonna need some of those to I guess. Truck had a dealer installed lift And it's an expensive one. Like 4 grand expensive. Guess what happened when backing up... tire caught the bumper and ripped half of it off. I put it back. But seriously. I should have just bought a regular truck and don't the stuff myself. It's like they let the wash boys put stuff together over there. My suggestion is to avoid the customs they build they are cheesy and over priced. And trying to get them to fix it is a joke. Just easier to do it myself. Funny part is. A 7$ can of trim black spray paint has held up WAY better than the plastic dip junk they put on to begin with. read more

Service department will do everything in their power to avoid doing proper diagnostics. They want to take shortcuts and jump right to selling unrelated parts and services instead of replacing a known-defective part under warranty. Warranties are useless when they aren't honored. Will be filing complaints with the GM, with Regional, with National, and 9-News if they can't turn over a new leaf. read more

I recently purchased a 2015 4Runner TRD Pro from Stapp and I couldn't be happier with the experience. Ryan was extremely helpful with the ordering and purchasing process and made sure that I left with exactly the vehicle I wanted. read more

Purchased a used Mercedes today and the deal was absolutely painless and flawless!!! Have been looking for a car for about 2 months, found the nearly perfect vehicle at my price range and with lower than average miles here at Stapp. They did a price drop just last night and that settled the deal. Made the trip this morning to buy the car. In the previous week I had made two trips to the dealer and worked with Bruce. A very easy going gentleman, test drove the car and felt no pressure whatsoever! The actually buying process was handled by Penny and went as smooth and easy as you could ever expect! Saw the owner in his office and stopped just to say I appreciated how easy and hassle free working with his dealership was and Mr Stapp took the time to just shoot the breeze with a few minutes. A very nice personable and very professional gentleman who I found out we grew up in the same west Denver area.... and he attended my "rival" high school. Small world. Bottom line I would highly recommend that if your looking for car to check out this Dealer. a no "mashugana" , professional and truly pleasurable place to buy a car! ( and BTW- I love my first Benz too, it also is truly a pleasure to drive!) read more

My scheduled oil change was done on time and in a timely manner, and I liked the fact that they also washed the car. It's also great that they have a kids play area. I didn't bring my kids this time, but in the future I know I don't have to worry about scheduling any maintenance at times my kids have other care. read more

Stapp handled my recall issues in a very helpful manner. When it became clear the issue was bigger, they made a loaner car available and made sure the repair was done right. Carol was super helpful and excellent with her communication. Couldn't be more pleased with the service. read more

I purchased a Toyota 4Runner. Excellent Service. I felt immediately welcomed and comfortable. I love the fact that a family name is on the building and I felt like I was dealing with a family business where people really cared about the job they were doing. It makes an enormous difference. I would absolutely recommend to anyone buying a Toyota, and I will be back myself in the future. Dealerships like this are one of the reasons I prefer the Toyota Brand. read more

Purchasing our Camry at Stapp Toyota was by far our best vehicle purchasing experience and we tell everyone about it. When we inquired about a vehicle online, Tom P. took the time to really find out what we were looking for and found a different/better car that met our needs. Even though we were interested in purchasing a certified used vehicle instead of new, we were treated as if we were buying a brand new car. The buying process was smooth and quick. Tom and Clint cared about our time and worked with us to make the deal happen and we weren't waiting all night. We are looking forward to having our Camry serviced at Stapp, and it will be our first stop from now on when we purchase vehicles. read more

I have done business with these people for 30 years. Very friendly and personable staff. The one time I had a noise issue with my FJ, that I had some difficulty describing, they sent a technician out on a ride with me to illustrate the problem. I will continue getting my service done there because I trust their work and their staff. read more

This is the worst Toyota dealer in the greater Denver area. They are super nice until you sign on the dotted line, but then they are a nightmare to deal with. They used to be a great company, but things have definitely changed. read more

Grant Moreno from start to finish was great to deal with. He made the experience easy, and was very responsive with not only my requests, but also with his followup. I'd happily recommend your firm to my friends and family because of the service I received from Grant. read more

Dealerships can only offer one thing that sets them apart from all other dealerships and that is customer service. Additionally, dealerships make a great deal of money from the service side of the dealership. Many times it is the service side that keeps the dealerships in the black. I am a repeat customer with Stapp. I Purchased a Tundra in 2010 and the purchase process was great. I also sent 3 friends who purchased from this specific dealership. Service after the purchase was horrible though. Trying to get appointments was difficult. I never had a single service that was done on time. Including oil changes that took half a day or longer. My vehicle came back with additional issues on 2 occasions. It was bad enough that I only used them when I was desperate and stopped using them for the routine maintenance period. I also made the decision based on the apathy I experienced when dealing with the service department and management to not purchase a vehicle from Stapp in the future. Fast forward about 4 years to now. Decided it was time for a new truck. I have also been looking for a second vehicle as well. I was interested in a Camry but not a new Tundra as the design is in need of an update for the price and feature set. I had sent my sister to Mountain States Toyota and she purchased a new 4 Runner and had an excellent experience and follow up. I had planned on purchasing from there if I chose a Camry. I stopped by Stapp to get some touch-up paint for my truck as I was going to trade it in most likely. Long story short, I saw a certified used Tundra for a great price and decided to jump on it. I met a salesman that was a great guy and I explained to him I was hesitant etc. He told me the service department had undergone major changes etc. I ended up buying 2 vehicles from my salesperson a few days apart. Additional I spent 6-7 K more on extended warranties and a new bed cover, tint etc. I paid for my vehicles and add-ons. The salesman was great. The process was decent although could have been better. Fast forward about two weeks and nothing has changed on the service side. MY car went in first for tint and a clear bra. Supposed to take a half day. No shuttle for me as I live 1.5 miles out of the range. This pissed me off in the past as well based on how slow the department is. (15 miles is a great range in Metro Denver where there are many options for a ride in addition to the shuttle. In Northern Co 15 miles is really poor coverage in my opinion.) They call and tell me my car is done. Great! Nope, my car still covered in dust and dirt. When you are doing cosmetic body work it seems necessary especially on a brand new car to you know... wash it. They wiped the areas to be work on with a rag. I could not see the clear bra because they did not bother to do it. The tint on the windows was done without cleaning the windows and it was the wrong shade. They tried to call the 3rd party company back (Stapp recommended in order to be warranty compliant etc) So now I am running late to a meeting for work. I ask to speak to a manager and none are available. They can not get the tech back until the next day so I am a bit hot and decide to leave. I A very helpful employee offers to get me a loaner so I can leave my car to be properly finished. This takes 1 hour and 15 minutes after already being there for 45 minutes. I missed my meeting and of course, no manager is available still. I ask for a manager to call me asap. They promised to call as soon as my car is ready first thing in the AM. I never hear from a manager or about my car until I call to ask about its status. It's ready. I finally speak to a manager and he gives me the usual lines and "was never told I wanted to speak to him" He was a bit indignant. I told him I would be in to speak to him. He did promise that My next service would go differently and that he would follow up on it personally. (I was thinking a discount on the tint since it was wrong or something similar) He asked what I wanted. I said I would speak to him when I got there. Of course, they did not wash it to put the mask on. I chose to wait to talk to the manager as I was pretty angry about the condition of the car and service to this point. I was considering canceling all of the additional purchases (Warranties and accessories and buying them at another dealership.) I brought my truck in thinking they would be exceptional since they knew I was already unhappy. Nope, From beginning to end it sucked. The tint on the truck had to be done 3 times. They scratched the paint on the tailgate. It was quoted as a half day of work it took a day and a half. The one good thing was the delivered my truck to me but honestly, I think it was to avoid me. I blame myself. I will never purchase anything here again and I will drive to Denver for my service. No, follow up since that day. No "what can we do to make it right" Horrible service. Do not purchase here. If I could post pictures I would read more

I am not a review writer, this is the second review I have ever written, but I do need to give a shout out to Stapp Toyota. I should preface these comments by saying that I live about six blocks west of the Havana Street "Motor- Mile" on the eastern edge of Denver, and that there are probably a dozen car dealers within two miles that I could visit when looking to buy a new vehicle. I've made my way, though, for my last several vehicles, up to Stapp Interstate Toyota on I-25 near Frederick (Longmont Toyota originally). I do so because of the integrity of the dealership, very competitive pricing, and just a consistently good experience in terms of purchasing and maintaining my vehicles. Most recently we dealt with Louis C., and he could not have been more helpful and patient while we test drove multiple vehicles. He helped us to procure a new 2012 model Camry, and worked hard to get us the exact car we wanted (even though they had to trade with another dealer to get it). Kudos to the Stapp family for carrying over the spirit of the old dealership in downtown Longmont to their more modern facility. read more

I recently purchased a Toyota Corolla Sport from Louis Cerullo at Stapp Interstate Toyota, and I must say that this was the absolute best car buying experience that I have ever had. While I had visited multiple dealerships, Louis stood out as the most experienced, honest and friendly salesperson whom I had encountered. After my first visit to the dealership, my "gut instinct" was to purchase from him. I kept on looking, yet ultimately I returned to Stapp for my final selection and purchase. There are a lot of snakes in this business, but Louis is NOT one of them. He sets a high bar for others to follow. If I remember correctly, he mentioned that he has been in the business for 20+ years. It shows! Louis took the time to fully introduce me to the vehicle that I was interested in. He got to know my desires and values by asking me questions--he didn't interrupt and actually listened to my answers. He then worked hard to find the EXACT vehicle that I wanted, and offered me a great deal that I just couldn't pass up. I don't spend large amounts of money very often or freely, so buying this brand new car was a really big deal. Two weeks later, I still LOVE my new car, and do not regret my decision whatsoever. If you are looking for an EXCELLENT car buying experience with a true professional, go see Louis Cerullo at Stapp. ~ L read more

During a recent Thanksgiving week visit for routine service, an unfortunate mistake in the Service Department resulted in a significant issue for our 2014 Venza. The Stapp Toyota team accepted ownership of the problem and worked with us in resolving the problem. Brion Stapp told me from the onset that some of the strongest relationships that exist with the dealership today are those that were forged by working through tough challenges. Over the past month, that has become our reality. What I would want others to know is that Brion stepped up at great expense to make our situation right, ensuring that our car was repaired and will be reliable for years to come. He has demonstrated integrity, sincerity, honesty, and a commitment to go the extra mile. Today, we picked up our repaired Venza and could not be more pleased. Brion greeted us, introduced himself to my wife, and then apologized to her personally since he had not had the opportunity to do so throughout the process. He made certain all her questions were answered and was total class in every respect. My wife was blown away in the most positive sense of the word. Today, Brion Stapp not only brought resolution to a mistake, but also assured himself of ongoing, future business. He is the real deal and we wind up 2015 a FAN of Stapp Toyota! read more

My wife and I purchased a 2016 Toyota 4Runner from Stapp Toyota. The experience was positive overall, and the representatives met our needs to drive away happy. We were given a fair price, and the transaction process was comfortable. The Executive Manager, Clint Stapp, went out of his way to resolve a concern my wife and I had with the vehicle. We are very happy with our new vehicle, and I would suggest anyone looking for a new Toyota to go here. read more

I wish I could give this place 0 stars. First off, they are horrible at returning calls or messages when there is an issue. I bought my 4Runner here and they were all very attentive and accommodating. But after the sale was done, it turned horrible. Service managers do not communicate well and in my experience they blamed me for the problem with my vehicle even when prior to me taking it in for service there was no problem. Now, they want to charge a large amount of money for a problem that was caused while under their time in "fixing it". When asked why was this not communicated with me, they had no answer. They just said, "it is what it is". If I could do this all over again, I would not buy my but my vehicle here. I would not give them my money. Please, find another Toyota location to buy your vehicle. If, you choose Stapp then you will find at some point yourself in the same situation that I am in. Others I have talked to related their experience with me. read more

I highly recommend Cory. Honest, caring, and truly works for you! We won't ever go anywhere else or purchase from anyone else (11 cars later!) read more

Terrible dealership, I wish I hadn't bought my vehicle here. The sales staff promise great service until you make the deal but the service staff is a whole different story. read more

The service staff were very friendly and helpful. They were also incredibly knowledgable about the service needed for my car. The repairs were done faster than I expected and I was on my way without more than a hiccup in my day. I will definitely call these folks for all my service needs. read more

If you have to go anywhere else that day...I would arrange for someone to pick you up...oh and pack a lunch. One hour turned into almost three. This dealership offers coffee that tastes old...even if you are there when they first open. There isn't a gas station close and they have a "cafe" with overpriced cookies. One employee suggested that I walk to a grocery store two and a half miles away if I didn't like their prices. read more

STAY AWAY FROM STAPP This was the worst sales experience ever. And not is the stereotypical hard sell car dealership. Initially it felt like they did not want to sell cars. I was not greeted at entry. Then one sales person asked me if I needed help. I said I wanted to look at the highlander. Then he disappears for a while, returns and asks me if I am here for service. I said no and he said he's not allowed to talk to me if I am in service. The wording was strange but I chose to ignore it. He disappears never to return again. He did not offer to help or get me someone to help. Sorry I did not get his name but I did notice that he was busy on his computer and not with a customer. As a was checking out the highlander I sat sit in front and sat in rear seats, opening rear door. moving seats up/down, checking out storage... after all that someone did offer to help me but it took a while. At this time my husband was also checking out with me the car so maybe it was the "woman alone" thing. The second sales person offered to take us for a test drive. When asked about the different levels of trim he said it would be better to see the different levels of trim in the cars. We repeatedly asked what was in each trim and about specific features (lane assist, blind spot. auto stopping, and more) He could not summarize the features correlated with in the trim level but rather wanted us to tell him what we wanted. I sensed it was that he did not know the difference. Even when we got in the higher trim level car he did not highlight any of the features but rather left it up to whatever we observed. (He told us incorrect information regarding the engine which I realized after reading the brochure and website.) He indicated he had worked for Toyota for 30 years (I doubt any of it was in sales or even customer service) After the test drive, when we returned to the show room I thought we would sit down and discuss what each trim level had and see how it aligns with our needs instead sent us onto the internet room to build the car we wanted. When we did not find the features listed that we had asked about he said he was not familiar with the program and that we should go to google. I asked if there someone who could answer our questions. He yells at me "are you calling me stupid". My husband and I said we just wanted some information. It quickly went downhill from here so we left. I will NOT return. What also worries me is the other nearbyToyota dealerships get 1/2 star less on yelp so I am not sure what to do. read more