The service was prompt & courteous. A problem was discovered that scrapped my entire plan to have 4…read morebalding tires on my truck swapped out with 4 tires I had in storage. I felt sorry that I scuttled a service of this size for them. When presented with a total bill of $30, I countered with an offer of $50 which, of course was accepted. Owning a small business myself, I know what it means to be valued by a customer. -BUT- Rather than running $50 total on the credit card machine, I get a $1.75 service charge slapped on it as well. This once again reminded me that no good deed goes unpunished. Future business of mine will be going to any of their other competitors. Upper management should reacquaint the new location's personnel with the finer points of transactional etiquette.

Found my tire was flat on Friday, 10 minutes before close. Pulled in. 100% stoked with the service…read moreI got. Yea, I could have gone to a corporate franchise, and done it for cheaper... Yea, I was the only white boy there... 20 minutes later my tire was fixed. No problem. $25 and a tip. The crux of the story is, I live for this type of service. Fast, respectful, smiles and positive interactions with owner, staff and other's getting work done. Support small businesses, truly the fabric of our communities. Open 7 days a week. Alejandro's boys work hard. Love this place.

I contracted with them to change my oil and replace my front brakes. They got me in the next…read moremorning and had the work done before noon. They went beyond what I expected they also checked my car over including adjusting the pressure in the tires and cleaning the windows. I will be using them in the future.

my car broke down yesterday 3/19 and I was literally moving into my apartment this weekend…read more thankfully, I found Rocky Mountain car care and i was able to get it towed there Friday morning 3/20 and my car was fixed by 3:45 that same day!! can't rave enough about the team over at Rocky Mountain car care!!

Super nice. Needed some simple install. They did it quickly and honestly. They charged less when…read morethey realized it was less time.

I'm in the process of selling my electric vehicle. I loaned the car to a potential buyer who took…read morethe vehicle to Rob's for a presale inspection, which included using an OBD diagnostic tool to check the vehicle status and look for fault codes. The vehicle did return a handful of fault codes, which the buyer had understandable concerns about. However, ultimately some of the faults were outdated and could be cleared without issue, and the remaining faults were all addressable. The main issue was that Rob's reported the "battery capacity" to the buyer as "about half," which was an immediate deal breaker for the buyer. When he shared this with me, I was deeply confused, as the range of the vehicle is still close to 100% of what it was when it was new. Using my own OBD diagnostic tool, I confirmed that the battery health was near 100%, and that's when I realized what had happened: the technician at Rob's had misinterpreted the *current* state of charge (which was about 50% at the time of the inspection) as the batteries total capacity. Figuring that this would be a simple matter to clear up, I called Rob's and spoke the the technician. From the moment he picked up the phone, was combative and indignant, and refused to acknowledge the error. When asked if I could come by to have the car scanned with a fully charged battery to confirm the error, he said he would charge me for the full cost of another presale inspection. The mistake of the technician and total lack of accountability cost me the sale of my vehicle. If their techs don't understand the difference between a battery's state of charge and total capacity, I certainly wouldn't trust them to do any work on my vehicle. Recommend looking elsewhere.

Discrimination against people with disabilities. I brought my van in for several things…read more They agreed to do 1 hr Diagnostic service for $185 with an engine issue. After 10 min it became clear they needed to get into the doghouse I have a conversion van so this meant moving a lot of stuff around. I also have a musculoskeletal disability, and it took me about 20 min to move the vast majority of the stuff which needed to be moved, which was a lot for me, I'm still in pain from it, but I did it because that's what needed to be done, but then I always need help with the 70 lb RV refrigerator. 2 min to do for an able bodied guy. mechanic agreed to do it Then they came back and said they couldn't get to the diagnostic stuff that day. And that if I came back: 1) They'd charge me $100 extra for moving the 70 lb RV fridge in and out. 2) They'd charge me twice as much as they had quoted for 1 hr diagnostic. When asked why the front desk drone blathered something about extra time getting in and out of the doghouse. which takes 5 min. I've taken this van to 6-7 mechanics over the years. When the doghouse has needed to be accessed, this has always been the process. It's never been a problem before. I go out of my way, even injuring myself, to do what I can. And then they help with the RV fridge, which only takes a minute. The Americans with Disabilities Act explicitly states that "reasonable accommodations must be made for individuals with disabilities" To charge them more than twice as much is to punish them for having a disability. The fact that most people with disabilities are socio-economically impacted makes this doubly unethical. Whatever good qualities this shop has, Discrimination agains people with disabilities makes the difference and earns them a 1 star review.

I've been coming to Pellman's for years now; from oil change to parts replacement, they're the real…read moredeal. Honest, helpful and kind people with fair prices. Can't reccomend enough!

My daughter's car went in for a battery/ system check... I asked them to do a complete once…read moreover.... They did... I thought she would need a bunch of things.. I told them to do the work as she needs a reliable vehicle... it seemed pricey at first, but breaking down all the work done that was needed, it was reasonable! Brian was great, going over all the options and costs... even though it was a hit in the wallet, (a much needed one) confidence is high she has a reliable car and will return as neeed!

Super cool staff that were very quick to help. Brian was great! These guys do good work at a great…read moreprice.

Went in with burnt transmission issue. Figured needed to perform a R&R. Diagnosed, decided to flush…read moretranny and replace filter. Runs great, better than ever. Saved me $5K.

Amazing quality of service, great value, and is able to solve all our vehicle problems! Clean…read morewaiting room, excellent service, best in town!

So this is a hidden gem! We were sent a coupon for a free…read moreoil change - it was perfect timing. Since our car is newer it uses synthetic oil a bit more but it is worth it. Also they changed out the filter. I paid the difference. I had made an appointment and they were ready for me when I walked in - the whole thing took about 50 min. I'm very please with that but i wanted to drive the car to see how it would handle. It drives smooth just like a new car.

After a DIY oil change, I had the check engine light came on. Not wanting to damage anything, I…read morebrought my GTI in to Doc immediately, and explained the situation. I was charged $200 for a loose dipstick. Just bad customer service.

First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.