I'm updating my review to 4.5 stars for the recent service I got…read more Vik, the manager called me and offered to clear things up and provide reassurance. He clarified that during my follow up appointment, he did in fact say that he would waive/ decrease the diagnosis fee since it was a follow up from the previous issue. He apologized for the confusion and offered to make it right. When asked, he stated that the replacement unit they would be using is a Denso compressor (high quality) which also came with a 2 year/ 24000 mile warranty. Vik also detailed that if the price quoted wasn't going to work out for me, he could call around for other parts or even an OEM. After accepting his offer for a Denso unit, he said that he recommends changing the receiver dryer filter which came with additional cost. I was taken by surprise but he said that if the compressor fails during the warranty, the first question the manufacturer asks is if they changed the receiver dryer filter. I think if it's important to have that changed at the same time, it should be disclosed to the customer to start. After scheduling and arriving to the appointment, they were able to get me in and out in the same day (7:30am - 5:30 pm) for both the compressor and receiver dryer filter. I was also able to get my system tested and fluids refilled. The shop was also able to check over my whole car for other issues and found that my engine coolant was leaking at the hose. They didn't mention this problem the last two times so either it just showed up or it wasn't checked. Overall, I'm happy to report that the car AC is actually freezing now and stays cold (at least since the last few days) and with the warranty stated on AAA's site/receipt, I'm confident in the repair. The customer service from the staff is very friendly but just had a miscommunication to start. Things I would ask during scheduling if I came back here to repair my car would be: what brand part are you using, does anything else need to be replaced at the same time, how long is the warranty?

Had an 8 am appt today to simply do a diagnostic check and get a code. Thats it. I am a AAA member…read more I was rudely told by the male front desk "help" that I would be charged upwards of $250 for the check which O'Riley Auto Parts did for FREE and without an attitude. I'd also like to give Amy the Bot ZERO stars. I followed up as directed, no response. Great job, Amy!

Been going here for a few years now and it's always been a great experience…read more I typically call ahead, but have, on occasion, dropped by for more urgent matters. I was always given the low-down right away and great prices, no matter the issue. I've gotten things as simple as an oil change to bigger maintenance and everything was done by the quoted time or before. Overall 100% would recommend this place!

Always good service, owners are great. I take our Lexus SUV and my work Prius there.read more

Good price excellent service take all my cars to this guy for alignments for over 20 yearsread more

Amazing service and wonderful customer service. I've been coming here for 25 years and my mom also…read moreservices her car here. Andy and his brother always do amazing work, so honest, and very reliable.

I was recommended by my colleague, he has been taking his cars here for many years. I've went to a…read morefair share of auto shops, all which just wanted my money. This is the first auto shop that I plan to stick with. Honestly the price here is unbeatable. I'm willing to drive down from the peninsula to get my car fixed here. Alvin is really responsive and easy to work with. I came here around 8:00am. I was misguided by yelp but their shop actually opens at 9am. Alvin was very responsive and guided me to leave my keys in the key slot.

I used to take my car to Honda for service, and it felt like every few months there was another…read moreexpensive issue. Each visit ended up costing more money, and at one point I spent over $7,000. It was really stressful because I take good care of my car -- regular oil changes and all the recommended maintenance -- yet the problems just kept coming. One day, a guy in the parts department, who was always very kind, suggested I stop going to Honda and take my car to Alvin instead. He told me Alvin used to work at Honda, was very knowledgeable, professional, and fair with pricing. I'm so glad I listened. Alvin turned out to be amazing. He found issues that hadn't been properly addressed before and gave me much better pricing. Since then, I only take my car to him. I know there are some older reviews about this place, and I'm not sure if those were from previous staff, but Alvin is trustworthy and truly cares about his customers. I highly recommend taking your car to him -- you won't regret it.

Honest, helpful, and respectful are the three best ways to describe this business. They thoroughly…read morelooked over my car and provided honest feedback about what could be fixed and what couldn't be fixed. The staff was friendly, patient, and easy to talk to. They took the time to listen and explain everything clearly, without any pressure or sales tactics. It's hard to find a mechanic you can truly trust. This shop has knowledgeable, trustworthy people, who genuinely care about their customers. Highly recommend.

Brought my car here after the dealership recommended work. Dealerships are known to over charge…read moreand when I took my car here and talked to Hoang he recommended what really needed to be done at a way more reasonable price. He mentioned other items that can wait. This shop is honest, reasonable with pricing, finishes timely, and they are very friendly. Will definitely be back for my tune ups.

I can't believe it's been so long since my last five star review of this fantastic business. White…read moreRoad auto service handles everything automotive for myself and many of my friends. I have my oil changed there, both major and minor repairs, and I just had brakes (front and rear) replaced there yesterday. Tai has been servicing my cars for about 15 years now. He is absolutely the fairest, most honest mechanic I have ever dealt with in my life. I think it's also a good sign that several of his staff have also been there for this full-time. One has to assume he's just as fair and honest with them as he is with his clients. If you live anywhere within the greater San Jose area, and need good, quality, honest car repairs you need to look no further than White Road auto service.

This is how you get ripped off... I got a card in the mail…read morefrom AAA for a free 40-point vehicle maintenance inspection. I didn't even know AAA has auto repair centers? However, I trust AAA and have been a member for quite sometime so I took my car in to be inspected at their Tully Road location. To make a long story short and after testing my car with lots of fancy diagnostic tools they told me I needed $3,924.07 in repairs including front and back brakes. Huh?! I asked what is "needed" rather than "recommended"? He quoted me around $2500. I politely told him I would go to my regular mechanic to take a look. I've been going to Tai/Tran at White Road Auto Service for decades and he has always been the most trustworthy person. Being a good old fashioned mechanic he looked under my car with a flashlight and deducted I needed my front brakes resurfaced. Then he checked under the hood and said I needed to top off my oil. Total cost $234.91. That's a difference of $3,680.16. Who do you think is going to be my forever mechanic?

Let me tell you something! It is a rare gem to find mechanics like this. I have him service all of…read moremy vehicles and his price is reasonable and of quality, I've been coming here for 5 years. Other mechanics have told me to get unnecessary work done and Thanh has stopped such.

Late to appt due to a long call but he was still able to do my service for me! First one since my…read moreToyota card expired and I think it was very valuable compared to what the receipts used to say at the dealer.

I love this place. Got recommended by my barber. This place will take care of you. Ken is one solid…read moredude and the staff is amazing. Get your car needs met here. You might even walk away with merch :)

Best auto shop experience ever! I called about having the fluids changed in my car and I also…read moreneeded someone to check the undercarriage since I had recently been forced to drive over some debris on the freeway. They told me to come on down. They checked her out, brought me back, pointed out what was damaged, answered all my questions and walked me through it. Ken, Johnny and crew are friendly, honest and just an overall great group. Pricing was competitive, and they care about the customer experience. I'll definitely keep coming back and wouldn't hesitate to recommend them to others.