Had a very unpleasant experience at this dealership. The salesperson was very pleasant but after several long unnecessary delays the finance manager entered the conversation. He could not of been more unpleasant and unhelpful. Felt like a thief. Given a very hard sell on a warranty package which i did not want, and hard sell on financing the vehicle to the longest possible time period. Avoid this dealership. read more

Chris Kraly was an excellent sales and was a delight to work with throughout my entire process of purchasing my brand new 2019 Subaru Ascent. I preordered the car back in April and the car even came in earlier than expected, July instead of August. Chris was easy to talk to and to the point and even catered to some of my last minute changes. I was able to go to the dealer and pick up the car instantly! I'm really enjoying my new Subaru Ascent and will buy from Chris again! read more

Around noon on Friday 6/9, my wife and I stopped in to compare 2 vehicles we were possibly interested in. We had done all the research we could online and wanted to see the cars in person. While I understand the condition of the showroom due to "renovations", I couldn't believe how tiny and cramped the place is. We were looking to see an Impreza 5 door and a Crosstrek. There were people in and around the only Crosstrek in the showroom so we started with the Impreza 5 door. We spent 5-10 mins looking through it and wanted to move on to the Crosstrek. The same people were still in and around it. As we stood there waiting a salesman Jerry approached us to ask if we needed help. We expressed our interest in looking at the Crosstrek to compare the Impreza. Jerry informed us that the Crosstrek (the ONLY one there) was being delivered to the customers that were in it. How does a dealership have only 1 of each model in a showroom? Why would a dealership have a car in the showroom that is being delivered (especially since it wasn't one from your inventory but one that was ordered as we were told by Jerry)? Jerry informed us that you keep your other cars in "storage". Then he said let me see if we have one "outside". He walked about 5 feet away, stood there for a minute and walked back to say the Crosstrek comes in different models. We told Jerry that we were going to go somewhere else where we could actually see and drive the vehicle. He said "Ok". Some sales team you've got there. "Ok" is the response to a potential sale walking out the door. After leaving, we drove straight down Northern Blvd to East Hills Subaru. Within 2 1/2 hours of leaving your poor excuse for a dealership, we looked at numerous Crosstreks in different trim levels. We were given a full description of all the features available in each one. We each took a lengthy test drive in a Crosstrek (something that's available by appointment only at your place). By the end of our visit we purchased a 2017 Crosstrek premium that we'll be picking up next week. That is what your dealership and salesman allowed to walk out the door without much of a fight. I have never been to a dealership that is so unprepared to deal with potential buyers both by the stock on hand in the showroom and the lackadaisical approach of your salesman. Maybe that is what is in more need of renovation. read more

Came here looking to get a 2019 ascent because the 2020 came out and they have like 10 of these left over. Sat down explained my situation and guess what, they didn't even make an attempt. First off they gave me a price of a 2019 as if it was a 2020. They did absolutely nothing. Now I'm not expecting it to be so much more cheaper but why pay 40 on a 2019 when I can pay 40 on a 2020?! Common sense. I purchased many new cars in the past and the few times I purchased a left over model they took around 2k off or so depending on the dealer of course. This place didn't do anything. Not only that but they just kept telling me get a better down payment get a better down payment get a better down payment. We can't help you unless you get a better down payment. Eventually I left because I know when someone can do something and just doesn't want to. I went over to Koepel Subaru got myself a 2020 ascent and get this not only did they knock off a few grand off the sticker price on a brand new 2020 but they got me the deal within minutes with a great apr with no down payment. Goes to show what this place could have done but chose not to. Trust me drive over to another dealer. This place isn't doing you any favors and if you think they are, go do your homework before signing. read more

If I could give them 0 stars I would. We walked in interested in buying a vehicle no one approached us. They saw us . There were several employees but not one of them asked if we needed any help. We looked at a few vehicles on our own; went inside the vehicles opened the back seat and trunk and still not one of the employees asked if they could help us. They absolutely saw us when we walked in as they looked right at us. So we left taking our business elsewhere . read more

After some initial miscommunication and misunderstanding involving the (non)availability of a particular Subaru Ascent for which I was given a great lease quote, Steve and the team at Star Subaru called me to apologize and honored the original deal they gave me plus a few perks thrown in for good will. I am happy they came around to make things right. I signed the lease today and I have to say it's a great deal that cannot be found elsewhere. Thank you Star Subaru - and ask for Steve when you visit - he's a great salesperson and will be sure to take good care of you. read more

I have had three very unpleasant experiences with Star Subaru. Despite the service department telling me my oil had been changed, I brought it to a certified mechanic after it was not running properly and it was determined it had not in fact been done. When I confronted the dealership they said that team had been replaced with all new staff. Since this time I have had two opportunities where I needed to contact the Finance Manager Mike Decosimo. On each occasion I made numerous calls to him but I never received returned calls. Upon further complaining to another staff member I was finally able to connect with Mike. He was quite rude and he hung up the phone on me. I had my mother call back and he also hung up the phone on her refusing to help us with our request. When I asked for the Manager in charge Mike said he was the boss and continued to be unprofessional. I am extremely disappointed in the service level and experiences I have continued to face with Star Subaru. I will never recommend or purchase from this dealer again. read more

AVOID THEM!! SCUMBAGS When here with my wife to order crosstreck in January. After test drive and finishing paperwork Jerry, salesperson, said that we will get car In 2 months, also he mentioned that deposit that we made is supposed to be not refundable, but dealership can't keep our money if we change our mind. Month later I called them to find out about car status and they said that Jerry terminated, also they took my information and said that will call me back. Another month passed but still no phone call from them. I'm calling again to find out that there is some problem on a factory and my car will arrive around end of April!!! No one called me in two months to say anything about it. I called to talk to the manager and he said that they don't have any crosstreck in stock and if I want to cancel order they will not give me my deposit back, even that's company fall that car will be 2 months later that it was expected. read more

This is my 3rd Subaru. I love these cars and for me, they sell themselves. To start, the part of the deal where me and Chris settled on an out the door price was great. It all went downhill from there. They didn't have our exact model and trim in stock so we left a deposit and they ordered it. No big deal. A couple weeks later we receive a call that our vehicle is ready for delivery so my husband goes down to finish the paperwork and take delivery - on a vehicle that was missing an entire package we paid for. To add insult to injury, the vehicle had no gas in it and it wasn't clean like how most new cars are. To make matters worse, this debacle of waiting for our parts to come in has taken MONTHS. The communication has been awful. There have been no apologies. As I type this, my husband is currently driving our vehicle to the service center because when he showed up to his appt to finally receive the missing parts, the guy told him they can't even do this type of work at the dealership, that they can try to get it done today. My husband doesn't even know if they have all of the parts. Bottom line - I wouldn't mess with this dealership. If you are considering a Subaru you would be better off to go to any other dealer in the area. I would absolutely not trust anyone at this dealership with my Subarus. read more

Just had an excellent experience with the team at Star Subaru. From the start, Sales Rep Jimmy Z was fantastic. He went out of his way to accommodate a test drive without prior notice. Throughout the purchase process, he was transparent and took his time explaining every aspect of the deal to us. Once the deal was complete, he also took the time to explain every feature of the vehicle in detail with us. Honest, helpful and friendly. We couldn't have asked for a better salesman. The often dreaded financing and price negotiation process was a breeze as well. The manager Mike was not aggressive and after a bit of negotiating, he offered us terms we were comfortable with. No hassle. Straight forward. Fair. We did our research and checked out a few dealerships before purchasing with Star Subaru. And after our experience, we're not surprised they're the #1 Subaru dealership in the tri-state area. Couldn't have asked for a better experience! Thank you Star Subaru!! read more

Rude, incompetent sales people. This place is the reason car dealers have a bad reputation. Lots of "double talk". I love my Subaru, but will NEVE go back here again to buy another one. find a different dealer! read more

STAY AWAY!! If I could give them a 0 I would! Was told by FRANK that my check would be held, when they denied us a car (with a high credit rating - had ZERO problems buying elsewhere!) they cashed our deposit and refused to tell me how to get it back. After leaving at least 5 messages, I finally got through to my agent - WHO NEVER CALLED ME BACK, only to have him berate me on the phone and tell me that it's not his fault that I have terrible credit (really, mid 700's is terrible??). Have complained to their manager and to corporate. Hope everyone there is fired ASAP. HORRIBLE. read more

Today I went into this Subaru dealership to see a new car I was interested in leasing. I was disappointed with the service I got because I was totally ignored. Nobody offered to help and i was there for 15 mins. The salesmen just kept on talking to each other and didn't even acknowledge me. I'm horrified of such bad customer service. read more

If I could give this dealership ZERO stars I definitely would. This review is long overdue but definitely needed. May 5, 2014 visit to Star Subaru on Northern Blvd, NY. I put a down payment on a 2015 Subaru Impreza WRX STI Limited with navigation. I was told and it was written out on my invoice that the car would not be shipped until 6 to 8 weeks from the date. I was totally fine with that, after the 4th of July I was still without a vehicle. I contacted Subaru and was now informed another 4 more weeks and that my vehicle didn't even have a VIN yet. The week of July 28 I contacted Subaru and was told that my vehicle would be on the August 15 or the August 25 boat and was offered Subaru bucks. A few days later I called the 1800 number to inquire about my Suburu bucks and was only to be informed that they don't not offer Subaru bucks anymore and that I have been misinformed of the shipping dates once again and should expect my vehicle first week in October. I'm really surprise that I went through this with Subaru, if I would have never inquired about the shipment of my vehicle, no one would have even offered a courtesy call from the beginning to inform me of the new shipment date. I have been severally in convinced and not had a vehicle to drive to and from work in. I have been subjected to taken the trains as I continue to wait for this particular vehicle that I already had left a down payment on. So anyway October comes and still no vehicle November and December no Vehicle. I had to fight for my down payment back and go to another dealership to receive the vehicle I wanted. read more

Absolutely worst experience . Month later I m still waiting to get my deposit money back. Calling couple times a week and no one is getting back to me, no check in a mail. Terrible terrible service. read more

It's 1am in the morning and I can't sleep. So I guess this is a good time for me to write a review. It's has been months since I went to their service dept, but I don't really have any time until now. Unlike my experience at the showroom, my experience at the service dept was not so pleasant. I was promised free oil change for two years at the time when I purchased the car. When I am at the service dept, they said the first oil change is free anyway. But for the remaining oil changes, I will need to show them a sheet of paper from the sales dept saying that I am getting free oil changes. Hello???? Are we in the 1980s??? Just call your coworker in the sales dept and have the sheet fax or e-mail to you. How difficult is it? That phone call would have take you 2 minutes. But you rather spend much longer time explaining to me why I must physically go to the sale dept and bring you this piece of paper to proof that I am getting free oil change. If making a 2 minute phone call to your coworker for me is too much work for you, I guess I can go somewhere else next time. read more

Worst experience ever in a car search. I went to Star Subaru to test drive a few cars and hopefully leave with one. It took about 20 or so min. for someone to help me, my bf had to get help. Once a man (older, blonde hair) reluctantly came over he proceeded to tell me the obvious information about the car. Then when I asked to test drive it I was told a flat out "Nope, we can't do that. There aren't any cars for you to test drive" ... Talk about pissed how am I to buy a car without test driving it. His response "well, most ppl feel that way too". After a call to Subaru someone will be getting in trouble. Absolutely ridiculous customer service!! read more

Bad experience quoting over phone. They force you to buy the upgrade security alarm for $500 when the basic alarm comes with the car. They have plenty of customers so they don't care if they lose you. Not professional at all! read more

Just purchase a new Crosstrek from star Subaru and sales agent David huang gave me the best price. Great experience and will refer all my friends to him.. read more

I leased 3 Subarus and purchased 1 from there since 2007, (07 Tribeca, 08 Legacy, 10 Forester and 10 Impreza) . I dealt directly with Gary. He was straight foward with the price, I signed the one page document from the lender and a half hour later I was out. Doesn't get easier than that. read more

If youre gonna buy a car from here double check the breakdown before signing, they bring you in and tell you a car wont be available for a couple weeks and write down the agreed price for the vehicle and bring you to an understanding that it will be the price. When i got my paper there was a 3600 rent charge and the agreed price was 1,000 more. When you ask the salesman Frank Swaney what those are, he replies that he doesnt know and that its "the best deal possible" and that its what "you were approved for." dont believe the hype, he knows exactly what hes doing to you, thats why he has a silver plaque on his wall. This dealership needs proper complaints to the attorney general and the better business bureau. The dealership should have their license revoked or remove these crooks from their vicinity. The rent charge is the sum of the net capitalized cost and the residual. After both of those are added you multiply by the money factor which should only be a couple hundred dollars. read more

We just got a new forester. Staff was friendly and nice. Price was better than expected! :) Highly recommended dealership! read more

When I purchased my Subaru, all I wanted was a reasonable price and a smooth transaction. No, they had to keep up with the typical car saleman's reputation. Why do they always do that? Make the long story short, I ended up paying more money for the car. FYI, Star Subaru and Star Nissan are the same dealership. Same bad salesman. Do not trust anything they tell you!!! Put on a recorder and be very careful with these people. Better yet, go to a different dealership. read more

On a Sunday afternoon me and my family walked into this perfectly friendly Subaru Saloon when right by the door was the sales representative David Huang,which has introduced us step by step to the features and the advantages of the Subaru Forester 2015 ( in which we were interested in) and the deal was great,by Wednesday noon we signed with their bank and drove the car home the same day. I can tell we got a great interest rate. The service is very good,the people are very positive there,and David told us straight away all the facts of financing and about what is included in the price and what is not. We were impressed with the honesty,positivity and professionalism of David Huang. If you decide for a Subaru,100% the place to get it from! read more

I was hunting for a 6-cylinder 2016 Outback and was calling dealers all over the tri state area to see if anyone had one in stock. When I called Star Subaru, I talked with Frank Robles. He was very informative and helpful over the phone and it helped me sort through some of the false information other dealerships were giving me. i would call them again the next time I'm looking for a car. Although I purchased my car elsewhere, I am grateful for the time, effort, and honesty that I received from Frank Robles. read more

Walked in to buy a car today. We were greeted very warmly by the receptionist. Our sales person, Crystal, was very pleasant, informative and helpful. All things you would expect from a professional sales person. With her help, we narrowed it down to three choices. We asked her to give us the pricing so that we could make our final decision. For this she has to go to her sales manager. After a few minutes, she comes back and tells us that the manager won't give the price for all three cars, we should pick the one we want, and then he will give us a price. ??????? How can you make a decision without knowing all the information????? At this point, we give a price that we want to pay for each of the three cars. Crystal returns to us with the sales manager, Andy. Who again says to us "which car do you want?" And again we say we want to know the price for each of the three. Now the whole tone of the conversation changes. In a very cold and uninterested manner, Andy gives us a price for each car. It was quite clear pre judged us as people who weren't going to buy a car today, when that is the opposite of our intention. Based on our experts with Crystal we were ready to go once we had the information we requested. Andy came over and blew the sale for her. If I was looking to buy a Subaru, i would ask Crystal where she will be working next. He was unprofessional and didn't try in any way to close this sale. Crystal was great read more

Bought a Forester last month from Star. Great car! Chris Kraly was our sales rep; and he was attentive and professional. Would recommend Chris and Star to others. read more

INCOMPETENT!!! Is the only word I would use to describe this dealership. I was advised by a female salesperson that they sold a 08 H-2 soon after it arrived. But as of today11/8/12 it is still listed on their website for sale. There are too many other good dealerships to waste your time with this one. read more

Was pounced from the start and pressured into leasing or buying within the first 5 minutes. Sales Rep was making me nervous and uncomfortable, why is buying a car so hard? Queens is not the place to buy a Subaru. read more

New Managment at Star Subaru - Great customer service. Personal one on one experience with the staff . Not just another number or sale. The store is organized and has a happy environment as soon as you walk in. Everything was delivered as promised . Thank you Phil for your excellent service and staff. read more

can't find the yelp for the parts section.... but just another repair shop trying they're hardest to get your money regardless of telling the truth. nothing that separates them from everyone else folks (except the fact that they're more pricey) read more

Horrible customer service. Went in to work out a lease and was told for all the features I wanted it would be 8 weeks. I may have been naive but I was in no rush and agreed. As it got closer I called to check and was informed the salesman was on vacation. The GM said the car would be in mid/ June. Never heard back. Went in to the showroom and was told everything was on track to pick up the 17th. The vacationing salesman called back on the 17th and didn't remember the deal. Claimed I never returned their calls and my car was long gone. When I disagreed, he said he would look into it. Called him back later in the day and he said my car wasn't in due to a train derailment but he could give me a deal for a lot more money. Needless to say asked for my deposit back. Horrible experience, go anywhere else. They deserve no stars. Note: this is the first review I've ever written, just so annoyed. I will report them to BBB and Subaru. read more

Just had my yearly inspection on my 2018 Forester at Star Subaru's Parts & Service shop in Flushing. A new management team has been there since summer 2017 (or around that time), and I cannot praise them enough. Everyone, from the gentleman who greets you when you first drive your vehicle into the garage, to the cashier when you check out, is friendly, professional, and makes you feel appreciated and glad you went there. In addition, I would like to personally thank Chandra, who sent me a 'heads-up' email to remind me that my inspection was due this month, which she followed up with a phone call a week or so later. Way to go! That's what I call going above and beyond. Especially, in view of my having received a few tickets in the past for failing to get my inspection done on time. I don't know the 'greeter's' name (the one at the stand when you first drive in), but he is such a sweetheart. He's helped me on more than one occasion to re-set my clock from EST to DST because I just can't get the hang of it. Oh, and always with the nicest smile. read more

I never took my car anywhere else before I brought it to Star, I put my full faith and trust in the dealerships hands when I asked if Subaru would honor the warranty. There was this grey area that "maybe they would if no sludge was in the engine" or "if it had sufficient oil and antifreeze". Which didn't apply bc I took care of the car, I was under the impression after hearing this that I would be covered. The despicable part is that as you the dealership should be more forthcoming with your customers since it is you that knows best what Subaru of America will void or honor. Your nothing but money hungry & greedy, to have to pay 1000.00 to strip my engine apart lose nuts and bolts and washers (that only now I know are missing) And to Throw my engine in pieces in the trunk like a hunk of junk is worthy of the best shady mechanic working on the corner to feed his family, when the Greek who owns Star is a millionaire 5x over. I should've played the game, removed my aftermarket parts, brought the car in and played DUMB like everyone at Star Subaru. If only I was as dishonest and greedy as you, if only. read more

I recently purchased 15' Forester from this dealership after getting several price quotes from several dealerships. Star Subaru was the best price I was given so I chose them. Salesman Dave Huang was very professional and accomadating however the Finance Manager was a different story. Getting a low enough interest rate I was expecting was not thoroughly done and a low monthly was hard because of somewhat rude and unprofessional Finance Manager. His method of pushing all the unnecesary extra warranties boardered on obnoxious,I know thats his job but he should give me a choice and not rush me then let me make an honest decision. Be wary of all these extras the Finance Dept. tries to sell you, most of it you don't really need and can effect your monthly payments. read more

I figured out why it must be called star Subaru...because they are only deserving of one star. Came in here for my 12,000 mile maintenance which INCLUDES when I looked at the details an oil change and a tire rotation. So I up and dandy make my appointment for 8:30 am the first in the morning so I could get out and spend time with my family during the holiday season...boy was I ever wrong. Showed up at 8:20 am to a line of cars to which I thought OK I have am appointment so this still shouldn't take long. Other people who were ahead of me who I talked to while I was waiting had 9am appointments and their cars got done before mine while I sit and sit and sit until 12pm! For an oil change and supposed tire rotation. I really don't get why they even have an appointment system if it's not even honored like I would be cool with it if they said first come first served but with an appointment systems I wouldn't expect to apply. That's not what all deserves the low rating though. They also never rotated the tires, which was part of the service so now I have to waste my next weekend going to Subaru again to get my tires rotated since they somehow didn't even do a part of the planned work that was written down to be done to my car. Will never be coming here again. Avoid their service department at all cost unless you want to run the risk of wasting your whole day here with not even the right work done to your car. read more

I wish reviewers were able to comment back on replies from the businesses. But do please note that just about everything "Karen" says in her reply to me is a lie. The salesman was not in a wheelchair - and even if he had some disability that made it impossible for him to come greet us, I suspect it wasn't that disability that made him unfriendly and gruff. And the comment about making arrangements for us to drive two models that were available, but we'd already left? Absolutely false. The sales rep who may or may not have been disabled but was certainly unfriendly and uninterested in us was clear that we were NOT going to do any test drive on a Saturday. Nobody was making any arrangements for us. But you know what? No great loss to me - we drove directly to East Hills Subaru, where we bought a lovely Forester. Clearly, Star Subaru doesn't care one way or the other whether customers buy cars from them. No skin off my nose, but please don't post lies in response to honest criticism. read more

I openly admit I was ripped off. Purchased a 2014 sti. Salesman was pano. Be very careful with this dealership especially this salesman. Before purchasing the car, he told me he would be able to get the stock rims for me and never did. Now i have a warranty issue and he said he cant do anything because I already bought the car like that. Very scummy people. Will never buy again and will never recommend this place ever again. DO NOT BUY A USED CAR FROM THEM UNLESS IT IS CERTIFIED PRE-OWNED. They hide lots of information about the car.(BTW THE STOCK RIMS ISSUE IS NOT THE ONLY PROBLEM I HAVE HAD WITH THEM). read more

the process of looking for a car was no fun .. until we go to this dealership. our salesman andy was professional, kind and and genuine. never once did we feel any pressure. from the moment we walked in to the moment we signed papers he was helpful , patient and accommodating. thank you to star for making this experience a little easier .. read more

I have absolutely no idea what the people who rated this place are talking about. The salespeople here are very nice and greet you with a smile. Maybe lots of you are very rude to them. I thought I was very nice to them and they were very nice to me. They had great service and I got my car very fast. I LOVE SUBARUS!! read more