This Starbucks will usually get your order right, and the employees are helpful and positive. Most of the available food options are properly stocked. That's often not the case with the Starbucks stores in LA, where you are often treated like a number instead of a customer. If your order is wrong, the fix is hassle-free. I'd recommend this store if you are in the area. read more

My experience at Starbucks 572 was amazing. The manager Catie was super friendly, I was having a bad day and she turned it around. You guys rock! read more

Today, as with nearly every day, I mobile ordered my drinks and walked over to my neighborhood Starbucks. My primary one on Birch St. was out of the Mango Dragonfruit Lemonade again. So I changed my order to the one on Imperial and Brea, its another 200 meter walk. When I arrived I noticed my drink was an inch and a half shy of being full. I asked the Barista (Tyler) how come it was shy of being full. He gave me an excuse it was a new policy that Starbucks had started when you order your drink without ice. I order this drink every day for the last 4 months and NEVER EVER has it been shy. I came home and looked for any such policy or any mention of it on any blog. NOTHING. Tyler your full of crap, and was probably the worst customer service I've had at the store. Why not charge me an extra .30 cents for the inch and a half of mixture or at least fill it up with water and consider it a weak drink. It's not like the consistency of that drink is ever the same anyway. read more

Starbucks - The New Norm, when you want a drink without ICE. Starbucks getting cheaper and cheaper while raising their prices - Coffee & Tea Near Me - Brea, California

Service is so terrible. One of the female barista's had so much attitude. It was around 8 pm when the line was starting to form and she started making gagging sounds at the cash register because she was so 'disgusted by coffee idiots' I don't even know what that means. She also just threw my bagel at me and dropped on the floor. How lovely. read more

I am a HUGE starbucks fan. This starbucks, thought, is not my favorite. The workers are really not friendly; they act like you are realy bothering them by placing an order. The drinks take a long time too. Most time, they set your drink on the bar and walk away, so you get your drink and try to say thank you but they have already disappeared. I usually just walk to the Birch Street starbucks. read more

Wow baristas with attitude ! One couldn't even make eye contact and just nodded at my question and couldn't give me a reply. The other barista gave me my peach green tea and it was leaking everywhere. Not coming back and it wasn't made right anyway :( read more

I'm at Starbucks almost everyday of the week. I drink black coffee and it's the one coffee that's strong enough to satisfy my caffeine cravings. I recently visited this location at night and met Elliot...at least I think his name was Elliot....you know the type of Starbucks employee I'm talking about. The one that makes you feel that he's doing you a favor by taking your order, who looks down upon you, doesn't give any eye contact and always seems to be in a conversation with fellow employees as you interrupt him. I ordered black coffee, took a sip and realized it had been sitting for awhile. I asked him if the coffee was old and he said its fresh, gave me a disapproving smirk and walked away. Luckily for me another employee overheard me and said if I wouldn't mind waiting a minute he had a fresh brew coming out. I said sure, waited patiently for a few minutes and once again had to communicate with Elliot who seem more interested in restocking the pastry display case then pouring me a new cup of coffee. In fact he went ahead an did a few extra tasks before he decided to pour my coffee. In conclusion, Coffee is excellent but service was terrible. read more

I always thought this was a good Starbucks until last Thursday I was getting my first cup of coffee and it was the only thing I had yet that day and I got food poisoning I don't know if the cream was bad or they don't clean the machines or what but I went from fine to sweating stomach cramps diarrhea etc in a period of 30 min I was sick for 2 days because of this place. I urge the manager there to really keep an extra eye on expiration dates and cleanliness read more

I really like this Starbucks. Everyone is super friendly and it's very clean with a lot of space. Sometimes there's a long line but it depends on what time of day you go. There's a large sitting area and a lot of places to eat. It's a great location to meet with someone for lunch and coffee. read more

The staff here is really great. Me and some co-workers were setting up shop for a little bit on a table inside and the manager could not have been nicer. After ordering some drinks I was curious to try out a different flavor and sweetness level of one of the drinks I ordered. She gave me a whole drink, a small (or 'tall', in Starbucks language) and kept adjusting the sweetness until I was happy. She then let me keep the taste, which was actually a small ('tall') drink. Some of the best service I have received at a Starbucks in forever, and really refreshing to experience. :-) read more

I am rather upset for more than one reasons. Let's make it clear that this location is important as it lies on the corner of Brea and Imperial. From a location with high volume like this I would expect a management team that works diligently enough to staff accordingly. On a Saturday morning I come in to 3 employees, 1 on the register with a line of 16 people and 2 knocking out drinks as quickly as possible. Luckily the amount of people waiting for drinks, standing around, went down to only 14 people. Including myself, and I must add that the customers waking by the door is a fire hazard. I have restaurant experience so, when I see that there are 3 employees running one hell of a busy establishment I have to look at who is running it. What is management thinking. Note that the employees are working as hard as possible without going insane, I do not appreciate the way this Starbucks is being ran. It is not up to Starbucks standard, if there is one.... Perhaps I expect too much, but let the numbers speak for themselves. I have Ben waiting 30 minutes now. There are elders standing up with nowhere to sit. Children running around in a cramped Starbucks because there are only 3 employees. Are you short staffed, should I recommend some friends to apply right away and help this establishment be a more accordingly staffed work place? read more

Starbucks - Coffee & Tea Near Me - Brea, California

This Starbucks is usually ON IT. But tonight they were SLOW, got multiple orders WRONG, and served their pals who were in line behind us before us - and it did not appear to be phone in. There were 3 people behind the counter, but only one working, but not hustling. Bad pick tonight! read more

what i like... hot green tea latte hot with soy milk and instead of sweetener ask for hazelnut sweetener. it's called "the hobbit" and it's yummy =) tastes earthy if that makes sense read more

This Starbucks is by far the worst location I have ever visited. The cashier that took my ordered asked me three times what I wanted and once o got my drink I sat down and realized thirty minutes later that she had gotten my drink wrong. Sooooo upset, literally feel sick because she used the wrong milk in my drink. Also, their coffee beans were probably burnt, my iced coffee tasted hella Burnt read more

This place is always packed and it is difficult to find a place to sit at any given time of the day. Mostly students go there and take up the space for long periods of time. The past two times I went there, my order was messed up. It is not a good place if you want to relax and enjoy a delicious cup of coffee. I would not come back here again. read more

I can't remember the last time I was here that the staff actually acknowledged their customers. Between talking amongst themselves or just avoiding eye contact altogether, I think their employees would rather you just leave. I can't remember the last time I was such an inconvenience to someone where I was giving them money. We live right down the street from this location and now opt to travel a couple more miles to the next nearest location just so we can be treated the way most Starbucks treat their guests. read more

This one is super busy but lines r usually ok. Tons of places to sit around te plaza.

This is my go to Starbucks location. The baristas are wonderful and they try to get to know you. The atmosphere is great for studying and reading. Every now and then someone might mess up on my drink, but they are always understanding and quick to fix the problem. read more

Popular location but not always clean. Baristas are loud and talk about personal stuff. Today a former employee stopped by and they chatted it up like there was no one else waiting. From the time I walked in until I got my drink was 15 minutes, and there was only 2 people ahead of me. Smh! read more

Honestly the nicest Starbucks staff I've ever encountered. Maddy helped me at the register with a friendly smile and bubbly personality. Ashley made my drink and handed it to me with with a genuine smile. It can be tough to be at work on a Saturday, but the staff didn't show it. I will go out of my way to go to this Starbucks! read more

The place looks nice, friendly employees, only problem I have is that I just walked in to see a guy mopping then right away start making drinks. I don't want to get sick. Hopefully this isn't a repeated issue. read more

This is my favorite Starbucks! Bobby and Sean are the best, very sweet and always make sure my drinks are done right. Whenever I come here, it feels like home and the baristas seem to sincerely care about how I'm doing and want to chat it up like we're the best of buds. read more

Pray you come into contact with Samira! Sweetest girl I've ever met! Thank you for your kindness, made my day!

Waited forever for someone to come to the register. Lady finally came and was rude and snarky. Guy got my order wrong and then argued with me about it... read more

I went in this morning because I received an email from Starbucks offering bonus stars for breakfast sandwiches. After looking around for a menu, I asked the employee what they have for breakfast sandwiches (There are 3 in the case). He explained a few to me. So I asked about one I had ordered before, he said no. As I was eating, I looked it up on my phone. Starbucks now has 8 breakfast sandwichs, 3 of which I would have ordered in preference to the one I ate. So disappointed in Starbucks, if you're going to promote breakfast sandwiches have a menu and make sure your employees know what's available. read more

I go to starbucks frequent and this is the First starbucks I go to that says they cannot steam lemonade. For this I know that I will never return to this location read more

The quality of the coffee gave the usual typical " no thrills" experience. The service was horrible. I prefer to go in the morning to a coffee shop that has friendly and energetic staff. This time I experienced two really unfriendly staff. If you feel that doing "menial" work isn't part of your responsibility, go do something else. I don't get it. I am not coming back. read more

Very friendly staff! They made a special blend for me to keep me awake with our long drive back to vegas! :)

The baristas here are the kindest, friendliest, and most helpful crew I have ever met and had the pleasure of speaking with. I didn't know how else to compliment the whole store so here's a review lol. read more

I have been to this location on approximately two occasions. This is the second time I encountered extremely unfriendly female baristas. No greeting or smile on their faces. On the other hand, I visited this location on a Sunday and the two male employees were very nice and friendly. The drinks are good but I really am unhappy with the poor customer service. read more

This used to be my favorite. And the remodel is super cute but the past few times I've been in the service has. Been. So. Slow. Kind of thinking I might start going around the corner. read more

I enjoy this place a lot. I've come here to work a couple times. There's a long table that accommodates a lot of people to work and there are outlets spread out. Not bad, and the other day they had free samples! read more

I adore the team that works at this Starbucks! Always friendly in the morning when I stop in before work. They make every attempt to remember my name and connect with me in the mornings which I appreciate. It's nice to know they remember you, even if you don't come in every day. read more

Love this place. My order has never been wrong here, and the baristas are always smiling and friendly. It is a training store, so you will frequently see new faces, but my service has never been poorly affected. read more

I thought it was ridiculous when I heard about the lady suing Starbucks over too much ice in drinks but she is so right. I basically paid for 2/3 of a tall cup ( you've seen how small those things are, right?) And yes, I asked for light ice but clearly my request was ignored. Service is soooo slooow. read more

Starbucks - After I asked for light ice. What a rip off! - Coffee & Tea Near Me - Brea, California

Iced Coffee w/ milk sweetened you can never go wrong with that. The staff here took care of me in a timely fashion. It was a busy Starbucks, since its on the corner of lots of business's. I had to sit outside since all the tables inside were taken. Lots of students or virtual workers that come here. Luckly there is plenty of patio space outdoors. read more

Standard Starbucks with better service than others I've been to. I've been to Starbucks from Texas to Seattle and while they don't change much, this mornings was faster than any I can remember. Good location too being at Downtown Brea on Imperial Highway. read more

These guys make drinks pretty fast. Nice location with lots of seating outside. It is a popular place though. So going at peak hours (morning, lunch), expect a little wait. But they are pretty good on timing here. read more

First time in here since they remodeled. Plenty of seating inside and out. Quite location because its not exactly ideal for commuters on their way to work. Service was quick and friendly. Music is good. Great spot to get some work done with minimal distractions. I know parking here can be a headache later in the day, so if you are looking for a quick Starbucks to run into and go, might not be the one for you. Luckily there is one literally a few hundred yards away on Birch St. that is more ideal for a quick visit. read more

It's actually a great place for me to study and relax! It's not too crowded and if Daniel Tavizon is working shift lead, you're in for a treat! read more