Visiting Boston during the winter season, we were like children in a candy store when we found Starbucks. Customer service was good and over all we wanted anything hot. Service was fast we were in and out. read more

Starbucks - When a Boston and it cold, anything hot will do - Coffee & Tea Near Me - Dorchester, Massachusetts

With no one else in the store, I stood for close to ten minutes while employees rushed around attending to other tasks. No greeting, no eye contact, no nothing. When the 'barista" finally deigned to take my order, she was very abrupt and rude. I had to repeat my order, since she was not paying very good attention. The resulting cappuccino was mediocre at best. My wife had to wait quite a while to get her brewed coffee. I can only surmise this is a coffee shop that really does not sell coffee very often and whose employees hate being there. read more

Slow and seemingly scatterbrained staff. I think they're understaffed there but the girl who was there today seemed like she was all over the place. She competed my drink and instead of just handing it to me immediately starts on another until the manager handed it to me. This happened a few times too before she even started my order. You might be better just going to the Panera nearby. read more

I don't order from here often but the few times that I have, my experience has been pleasant overall. I never have to wait long and the drinks are always good (and I am a dunkins lover!). I think they could provide more stools to sit by the window since seating is limited. Otherwise I would definitely come again. read more

Starbucks - Salted Caramel MochaStratoFrappuccino Blended Beverage - Coffee & Tea Near Me - Dorchester, Massachusetts

I just paid $8.00 for a wrap that was flat, dry, and the size of a quarter. You can do better, Starbucks! The local pizza shop would have given me one that would actually fill me up. read more

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Never order from this slow service cheap Starbucks. I ordered a Trenta Pineapple/Mango Dragonfruit refresher with no ice only to recieve my cup HALF FULL with the beverage. I guess they got us paying for the ice too lol smh read more

Starbucks - Trenta size. Pineapple/MangoDragonfruit Refresher w/no ice! - Coffee & Tea Near Me - Dorchester, Massachusetts

I came on a weekend afternoon and wasn't surprised to see a long line. I ordered a grande caramel Frappuccino with soy milk, since I'm lactose intolerant. I had to wait a pretty long time for my drink to be ready (15-20min), but it was worth it. The caramel frappe with soy milk is the perfect level of sweetness. Then again, I really sweet things, so it may be too sweet for a lot of people. I'm glad the staff asked me whether or not I wanted whipped cream on my frappe instead of just putting it on - that was nice of them. Unfortunately, my stomach really hurt and I had to vomit a couple minutes after finishing the drink. I'm not sure what went wrong with the drink, but I wouldn't come back to this location. I probably won't get that combination again, either - just in case. read more

Starbucks - Caramel Frappuccino with soy milk - Coffee & Tea Near Me - Dorchester, Massachusetts

There is parking lot near this place closer to old navy and home depot. It was busy. We ordered cheese danish and java chip frappuccino. Cheese dansih was warm and delicious. frappuccino was certainly sub par. Toilet was super dirty. I hope they can fix this. Staff was quick and polite. Overall an good experience. read more

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Good place to work and have a drink. Like the seasonal specials. Staff are always very nice.

This review is for the Starbucks on District Avenue at South Bay Center close to The Olive Garden and not for the Target Starbucks, also at South Bay Center. This Starbucks (no drive thru) is your standard Starbucks store, which seems to have ample space for seating and waiting for your drink. There are also plenty of power outlets here, some under the long soft seats along the wall. The restrooms still have the keypad locks (get the code at the counter), though Starbucks policy is to let anyone (customer or not) use the facilities. I've also seen from other reviews, that this location has had its issues like opening late/closing early contrary to posted hours, or no hot coffee available. I've visited this Starbucks after shopping here or enjoying dinner at a nearby restaurant onsite (Wahlburgers or Olive Garden). I prefer to stop at a company Starbucks store over a Target/in-supermarket Starbucks since I like to get my free coffee refill (as a Gold Rewards Member) after enjoying my first cup. At the Starbucks kiosks inside stores, I have to pay 50 cents plus tax for refills, even as a Gold Member. Here it is free, as long as I don't leave the store. On my most recent visit in the evening, I stopped here after dinner at Wahlburgers for a Grande Toasted White Mocha Frappuccino and used my Starbucks app to place a mobile order. I got it discounted for $3.21 with tax since it was Happy Hour. The drink was ready when I entered the store. I enjoyed my cold drink, which was more like a very sweet milkshake than a coffee drink. I finished my drink and asked for a Grande Pike Hot Coffee Refill. The person at the counter was in training and another barista had to help out and key in the correct code for the hot coffee refill. My registered Starbucks card was swiped for the free coffee refill. This Starbucks, like many, they remove the half & half container from the lobby early, so I had to ask for the half & half before leaving the counter. Overall, this is a decent Starbucks store, which is very convenient near shopping and dining and plenty of free parking too. read more

I started ordering through Uber eats, about 10x now, 2x they've missed my drinks! But besides that, the bagels are soft and fresh, the coffee cake is delicious and moist! My favorite: The petite vanilla scone Matcha lemonade-strawberry inclusions+peach juice +4 matcha scoops Caramel ribbon Frappuccino + caramel brulee syrup Hot chocolate +hazelnut and vanilla syrup Hot Vanilla creme + hazelnut and vanilla syrup Hot pistachio creme + hazelnut and vanilla syrup White hot chocolate The pink drink +peach juice Matcha Frappuccino Cons : Lemon loaf-dry Grilled cheese-bitter and overly oily read more

I placed a mobile order and my drinks were ready within 5 minutes! Not only do the employees work efficiently as a team, they're friendly and will communicate with customers while multitasking. read more

Starbucks - Coffee & Tea Near Me - Dorchester, Massachusetts

Cold, the air is always running and it is typically packed because it is next to a theater as well as a shopping center. Usually only come here to do work for a last resort, but the people who work here are very kind and don't say your name wrong like other starbucks locations lol. Usually hard to find a seat because there are so many people, but starbucks can't help that. Adjust the air inside- turn on the heat and then it will be comfortable! read more

I was super excited when the Starbucks went in. It's 10 mins (depending on how quick I walk) from where I'm staying currently at the South Bay center. My issue is the service is hit or miss on a good day. I can do a mobile order anywhere else, and unless I do it right when I walk in the door, it's always ready by the time I get there. Not here. One time, it'll be ready, but other times you'll have ordered and STILL not have your drink 10 mins after you get there. It can be busy or dead and this can still be true. I had to leave without my drink or miss the bus for work the other day and the girl couldn't care less. I had to leave because bus is definitely more important here. She's consistently slow too. Look, I get this isn't glamorous, and I'm not asking you to go out of your way for me, but can I at least get my drink in a timely manner? You don't even have to be nice to me, just the drink. Waiting 25 mins after you do a mobile order is insane to me. Frustrating when this is the easiest shop to get to for me. read more

I absolutely love this location! they're super helpful and patient and always have mobile orders ready on time.

This starbucks is always packed to the brim. Understandable since it's right across the street from the movie theater and big shopping centers. I always order online prior to coming in because the wait will take 10-20+ for a drink or food. I have ordered through the mobile app and still even then my food is never prepared on time and that defeats the purpose of ordering online if it wont be ready by a certain time. I find myself waiting just as long as someone who is in line. The employees here are nice for the most part so it makes up for the lack of efficiency and them being productive. I have never seen this particular location empty, always busy but they need to be more on top of online orders because it seems to be like a last minute priority for them. I've never had any issues with ordering online besides them never getting my stuff out on time. read more

I've been coming here for a while now since it's so close to my house and have known it's VERY hit or miss, but like a lot of reviewers have hit my peak of BS at this location. My most recent order was a mobile order, which I placed well ahead of arriving, and still had to wait 25 minutes for a breakfast sandwich that was still frozen (it seemingly hadn't touched the microwave, they just took it out of the plastic and handed it to me in the paper bag), and a nitro cold brew. There are a few good people working here, but unfortunately there's a lot of employees who can't seem to muster enough energy to care about doing their job well or treating customers like human beings (I get the irony here as I also work in the service industry and get shit on constantly but I try to go out of my way to be nice to them to no avail). That said, I seem to have the most luck on weekday mornings, just know any other time/day is a crapshoot. read more

The staff is so sweet and attentive, got our orders in quickly!! Enjoyed the heck out of my coffee! :)

If there was 0 star I would like to give. Below standard. Great location, drink sucks, low trained employees

COVID aside, the store delays openings some mornings, yet doesn't update the Starbucks app to reflect those changes. For example, I placed an order at 7:40 am, the app said 7-9 minutes to be prepared and when I arrived at 7:50 am, the store wasn't open. I went back at 8:20 and there was a line of 10 people to get into the store to pick up their order. This has happened on multiple occasions. I can't imagine what percentage of people order from the app, but has to imagine its significant, it's just bad business. read more

Staff are great but the "AC vents", long wait time with no seating, and lack of app ordering are unacceptable

The worst Starbucks I've ever been to. Their service is so hit or miss it's not even worth coming here. I've been giving this location several chances because it's one of the closest ones to my house. Today was my last straw. I placed a mobile order 10 minutes before arriving. When I got there, my 2 coffees weren't done. Fine. I waited about another 5 minutes for them to both come out wrong! And when I asked for them to be remade I get an attitude. I understand when things are busy it can get frustrating for the staff. But people are paying for these items and expect them to be made correctly. Save yourself the frustration and go somewhere else. read more

Not the best starbucks! Always packed and some of the workers are rude and mean! It's small and they don't always have the things you want !theres better Starbucks.if you are in a rush don't come here. read more

I will never go to this location ever again. The workers are super rude and the place itself is so dirty. The workers gave me dirty looks while making my drink which was not needed!! She then proceeds to slide my drink(s) across the table when she was done making it without even calling out my name to let me know my drink(s) were all set I could've just grabbed them myself no need to throw my drink(s) like that. What kind of service is that?? AND the drinks was dripping... I had to wipe down all the drink(s) before bringing it into my car. Of course, the drink(s) were not good I threw them out. Waste of money and waste of time. read more

The customer service is trash. They treat the white people way better than the black people, INCLUDING the black people who work here. Sad. I had my breakfast tossed at me by a blacks person and then immediately witnessed the same person nicely hand over the white lady her order and told her to have a nice day. send help. read more

Yes the store is always understaffed so it takes about 20 minutes for your drink or food. But the people are working are hustling and working so hard, and still always have smiles on their faces! I wish Starbucks would treat their employees better. Despite being chronically understaffed, the baristas here are doing a great job! read more

They Stopped using Uber eats pretty much as a whole. been almost 5 days now and still haven't been able to order anything from them.

Dropped by for drinks today with the family and while the service was great, they were clearly short staffed. There was a long line of people waiting for their drinks. Also, both drinks we got were the worst we've ever had (we order them all the time over at the target Starbucks). Might be time to retrain and hire more people. read more

This man Q is a nice and hard-working man. If you are going to takes seats and enjoy your beverages or food, please don't hesitate to ask 'for here' and reduce using single-used items. They offer glasses and plates. Even sippy lids are encouraged. Every action counts. read more

I would give this place 0 stars if there was the option to do so. One particular barista is very disgruntled appearance looks like she just got out of bed very rude scratches her hair a lot not sanitary at all mobile order is always a problem I ordered 10-15 minutes before hand and when I go in to pick up my beverage I get staired at like I am Green then she automatically assumes I am ther to pick up delivery like ugh! Little girl grow and do your job! If you want to laugh and scratch your hair stay home! That's not cute! Or Sanitary (eeew) read more

The service is terrible. The tables are usually dirty and sticky, trash or condiments on the floor, who wants to sit in filth and trash? They take about 25 minutes just to make one drink even if it's not busy. This is ridiculous and the worst part is that I tipped them. Never again. read more

It's all true. Gorgeous space, great light, surly barristas. One younger male barrista in particular gets things wrong each and every time I'm there. Every single time. Ugh read more

Worst Starbucks ... it's not clean. The customer service is horrible. I ordered two drinks on the app, one was made so I waited for the other one. After about 12 minutes and seeing multiple others orders being processed I asked for my other drink, he looked st the name and preceded to not finish my order. read more

I'm not exactly sure what time this place closes. This location closes at 9 but this has been the third time I've gone around 8:30 and was told that they were closed. Maybe be clearer about the time on the door. While I don't have any issues with the service itself (the baristas never disappoint), I'm kind of annoyed with being told "we're closed" when its only 8:32. read more

This Starbucks is very close to where I live and I order off of UberEats from here almost every Tuesday Friday and Saturday and I usually get the same thing , a creme based s'mores Frappuccino, and every time I always receive the coffee based version. I can not drink coffee and it has just been a waste of $7 and I can't even enjoy the drink I have paid for and waited for. And in addition to that, they also forget the straws more often they you would think. My friend has called this location and asked them to be more careful with reading the label, I do not know if it is just easier for them to make the coffee one but I also work at a restaurant and make drinks and I don't make what is easier for me I make what the customer wanted and ordered. I'd rate it a zero if I could. read more

The customer service at this location is iffy...one time I tried getting a free refill on my tea (after finishing the first drink in store) and the employee at the time tried charging me $0.50 for a refill despite having gold star status. They ended up giving me the refill but didn't even really apologize. Also, if you spend more than 20 minutes inside the store, the employees start giving you shady side-eye to pressure customers to leave instead of loitering... read more

customer service extremely bad...i paid for 2 banana breads warmEd up..they gave me one in a bag the other one warmed...Ive waited for an hour...will never go back there. read more

Some employees are deliberately rude for no reason. Whether or not you have a positive experience is a gamble.

This starbucks has the worst customer service. They are always closing earlier than the time they are supposed to which is at 9. The staff is rude and never want to do the work and complain out loud. I've been here more than 5 times and always have the same problem. read more

Although the person taking my order was friendly and professionally the woman he was working with this morning was quite the opposite. When I first walked in and waited in line (I was the only one) she left the counter. I then told the man taking my order that I only had a 100 dollar bill to pay for my $20 order. Apparently the bill was too large he needed a key to open where they keep the 20s. When he asked the woman for the key her response was "oh no I'm not accepting that. I won't give you 80 dollars in change" so when I asked how much I had to spend for her to accept my money she stood there and said nothing. I asked again and she responded with "due to safety reasons we lock up the 20s" considering I work and live in the neighborhood I understand the safety concern of the larger bills being in the till. However, they are meant to be given as change. If I see this woman working in this Starbucks I will not be returning. Only reason I give two stars is for the young man who tried to help and deliver good customer service. read more