i have never been inside this starbucks. i have only been through the drivethrough. im sorry but have to say that there service fucking sucks. there rude on the order intercom. i drive up to the window & im there a few minutes before they even recognize that im there. very immature , rude & extremely slow. very bad service period. i have to ask for stoppers all the fucking time. if your taking it to go you would asume that the stoppers are automatically mandatory to put on. only go there cause there aint no other starbucks near me open that late otherwise i would never ever go again. step up your game assholes~ read more

I keep trying to come here to study as there are really no other places around. Every time I end up leaving because of the noise the employees make. They are LOUD!. This is not a karaoke bar. And no, I am not drunk enough to listen to your horrible voices. I'm glad you can have a work place that is fun, and you enjoy your work, but it totally takes away from your customers. On the whole most of the employees are ok... but there is one older woman (who still thinks she is young) that is a ring leader and gets everyone stirred up and noisy. It's a shame cuz it takes a nice place and makes it unbearable. I'm writing this just before I leave again. read more

LOVE this Starbucks! I am a little biased because my son started working there recently ;-) but that is also how I found out that this is THE busiest Starbucks in the Region. I know it can take long in the drive thru but I hope customers understand that the workers have no control over what people order. So if someone comes through and gets 4 breakfast sandwiches along with their drinks they have to heat up all those sandwiches (a couple minutes for each one!) There isn't any excuse for ignoring customers inside so I understand frustration with that. Laura is an awesome manager and works hard to keep this store strong! I gave 4 instead of 5 because of the long wait in the drive thru but not sure if that can be helped simply because of the location and busyness this may not change. The drive thru workers are trying to do their best to meet the time limit set on them for each car so they may not take time to chit chat - may seem unfriendly. Did you know there is a 'timer' inside that keeps track of how long it takes and beeps or turns red when the time is up! Being on the other side of customers, my advice is, try to be friendly and give your local worker a smile. They may be working a 50-hr week too. =) read more

Worst experience ever!!! Will never come back to this Starbucks again after today the girl in the drive thru was sooo rude to me didn't even hear what I asked for right and was rude to me about it when I didn't take Attitude with her at all then I told her she stlll had my debit and she says "yeah I do " super rude and tosses it back rude never again and if I didn't ask for my card back she was not going to give it back clearly never again I've been going here since it's opened and everyone has been soo awesome I don't know where this person gets off being rude to their patrons read more

I don't know how many times I have gone to this location and have had a bad experience. Countless times where my order was wrong. Found a hair in my drink a couple of times. The wait time is ridiculous. I used to work at a Starbucks and from what I remembered, there was a 7 minute rule, that a customer should never wait more than 7 minutes. I waited in the drive thru for 20+ minutes today. That is just ridiculous. I had sympathy for them because it seemed that the customer in front of me sent their drinks back to be remade. Well you would think that the next persons drink would be ready, well it wasn't. They were all standing there congratulating someone, while a line of customers we're patiently waiting. Mind you, the line wrapped all the way around (like always). HORRIBLE SERVICE! The only reason why I go to this location is because I live right up the street. I'll most likely be going to the Hercules from now on. read more

This is the first Starbucks with a drive-through window you hit on 80E heading out from San Francisco. On a Saturday morning, the drive-through line was way longer and slower than anything going on inside. How do I know this? I hopped out to use the restroom, then switched places with the driver so she could do the same. By the time we were both back in the car, we STILL weren't up to the pickup window. read more

It's true what the other reviews say.. Check your drinks before you leave. I ordered a tall chestnut praline through the drive thru and when I got home, I looked into my cup to find my drink wasn't even full. It was short over an inch! The only reason to come here is the convenience of a drive thru but even so, you might need to go back inside for their mistakes. read more

This Starbucks is close to my house and I love how it is right off the freeway (or getting on the free, depending on where you are going). This place isn't packed, but then again I haven't been here in the AM when people usually get their coffee. The staff here are nice and are quick about getting your order up and running. I don't go through the drive thru often but when I do, they are quick about getting your order in. The cafe itself looks small on the outside but inside it is quite spacious and always seems to be clean and well stocked. Of course, there is free WiFi and plenty of parking outside although it is shared with quite a few other stores around. There is also a small outdoor seating area which is nice for nice days out. read more

So I live up the hill in Viewpointe and work in Benicia. So I like to hit this starbucks to get my coffee and the freeway is right there. I usually go in around 6:30am and they never have blonde roast ready. One of the Supervisor's has even advised that it should be brewed daily by 5:30am. Yeah right! I went in last Saturday morning on the way to work at 6:45am and they still hadn't brewed the blonde roast yet. I politely explained to the same Supervisor who had advised me of the 5:30am brew time it still hasn't been brewed and she said they would have a meeting about this again. I went in Monday morning due to the convenience and again no blonde roast. I often buy food and have a family of 5 of which all like the over priced sugar drinks and food. I will know be going out of my way to hit the Hercules location since they always have Blonde roast hot and ready! So they are not only losing $1.95 a day but the potential for food and other sales. They also need to have a stand down meeting on customer service and go over the 10 second, 10 step rule of greeting customers. Most of the time the cashier is to busy filling food orders to get to you for a solid 4-5 mins and never speaks up to advise they will be right with you. What would be even better is to staff accordingly and not have the cashier working the food at all. Their main purpose is to greet customers, take orders, and ring them up. read more

Awful customer service. For some reason they didn't receive my online order. No apologies, no eye contact, just "what did you order?" Then I waited and waited, everyone in the long line was done and still no coffee for me. I asked again, "did you make my drink?" And she's like, I already made it. But obviously since there was no drink in sight that it must have been accidentally swiped by someone else. "Oh, someone took it?" Duh! She's like, "ok, I'll make you another one." As if it was my fault and she was doing me a favor. Smh! read more

I get a weird vibe about this Starbucks location and I just can't pin point what it is. Service here is okay but slow most of the time when I come in. One time the guy at the register asked for my coffee order 5 times. I think he has ADD? Parking sucks and highly suggest not parking on the 3-4 lots in front of the drive thru exit. It will take you forever to back up. read more

Horrible. As a gold member obviously I go to Starbucks a lot. The blonde working the drive-thru handed me my drink which was completely leaking everywhere. She just looked at me and walked off with my credit card. So rude!! I had coffee all over me and all over my clothes. She should of been more on it and had better customer service. Everyone else at Starbucks is usually more helpful and caring. read more

If I could give this rating a minus 0, I would. Service here is horrible, one woman has an attitude thicker than herself (and that's pretty thick) and looks at you as if she's doing YOU a favor by coming in. The only good thing is that it's a drive-thru. read more

In the last three weeks (I only go once per week) I have received an incorrect drink twice. I order the same iced drink and was handed a hot one. I don't drink hot beverages and after the first mishap I make sure to clearly say iced and wait for them to repeat my order. The barista says iced but by the time I get to the drive thru window something is lost in translation. I wouldn't bother to review something so small but an incorrect drink 2/3 the time should be noted. read more

This is the longest drive thru I have ever sat in. I even have tried going inside and they are not friendly. It's like they are frustrated with work. read more

Horrible service!!! No idea what their coffee is like other than, oh yeah, it's a Starbucks. Waited forever even though there was only one person ahead me who had also never been helped. Not that many people there and at least five staff visible behind the counter but no one ever even acknowledged our existence. Left empty handed. Never again read more

3 years after my initial review and I still consider this a go to spot. Today's experience is my typical experience: pulled through the drive-thru, ordered two drinks, picked them up a few minutes later. Boom. Done. Drinks were well crafted, ready when I paid, and exactly what I ordered. read more

I changed my review from a four starts ti five star because I just love this Starbucks and the people that worked there they are so awesome

My partner worked for Starbucks back in the day and knows/appreciates the high standards and quality control that the franchise requires...that said, we were sorely dissappointed with the undrinkable burnt and foul tasting swill that this location provided. I ordered a white mocha and she ordered a cafe americano... Both drinks were very bitter and tasted of burnt ans stale grinds. To top it off (pun intended), my mocha cup was quite literally 1/2 foam on top of about 1/2 cup of overly sweet burnt sludge "mocha." We did drive through, and didn't have the heart to return to the scene of this coffee monger travesty, armed with self righteous criticisms about how they are really screwing it up, etc. Suffice it to say we won't return to this location. Alas, we'll be forced to drive a few blocks in any direction to the next Starbucks joint we find. read more

I always come here on my way out of town. Usually there is a line but quick and friendly service! Nice area to sit and share a cup of coffee with friends or catch up on some reading. Right off the freeway if u want a quick stop! Parking lot can be a little fussy because there are lots of busy eateries. But overall a nice spot! read more

I would give zero stars to this review, for all the times I have received a bad order from this Starbucks. My family lives local and I come here more than I need to. And 9 out if 10 times that I come here something in my order is wrong. Feels like insanity to think that the orders will be right. I downloaded this app just so I can express my concern. I came here at around 11:30, today, and again, our order was not complete to what we ordered and confirmed at the drive speaker. (Thankfully, thus time we did not get charged, but there have been times when w have received otherwise. We know whatvadd shots taste like.) Ventis with add shots. Nope. And our ventis were only 3/4 full. To add to that, the woman at the window kept rolling her eyes each time we interacted. And never smiled. I actually felt uncomfortable and unwelcome during the interaction. To test whether this was some type of personal condition, I attempted to engage in small talk, as well as observe her interaction with co-workers. She in fact was able to smile with here co-workers Yet when she turned to us, we received a very unwelcome expression. I do not recommend this place for anything that Starbucks normally offers. If you just need caffeine, maybe. Don't expect that your order will be correct. read more

Absolutely horrible. I think "barista" is Latin for slowest service workers on the planet. I understand that mornings are busy but when I see five employees moving at a snail's pace maybe it's only crowded because they move so slow. It's Starbucks. It's not the DMV. And what's with the attitude? You make coffee for a living. You're not splitting atoms and you're not trying to cure cancer. Get over yourself. Good grief. I'd blame my hostility on the caffeine but at this Starbucks you'd be waiting a while to get it. read more

I was honestly surprised when i went inside they were extremely rude instead of welcoming. I've been a partner for a while and definitely know that is no way to treat your customers. read more

Used drive thru. I forgot to order a drink when I placed my order. I pulled up to the front they told me it's too late to get another drink. Barista felt bad after telling me that. Then ask her coworker if she can make me a drink. The bitch said no and that they had a long line, it's too late. After pulling out of the drive thru. I circled back to the beginning, there was no line. Here goes Starbucks out here lying and shit. #2018LIES read more

Quite possibly the worst Starbucks I had ever visited. Since moving 3 years ago, this became the closest Starbucks to me - but I go out of the way to pick up coffee at a different location because this one is so bad. Every few months I go back and try it in the hopes they have changed management or replaced the employees with people who are nice... but nope. If you MUST visit this location, here are a few survival tips that I have learned after multiple burns.... First : Expect to spend 15 minutes in the drive through.... no matter how many cars are in front of you. Is it because everyone in front of you has ordered 6 frappuccinos with blended add shots? NO. It's because (as you will discover when you finally make it to the window) the staff is there to socialize with each other first and serve you second. Second: Never challenge them. They made your drink how they made it and if it's not what you ordered it's your fault (even if the drink doesn't match what they wrote on the cup). If you try to tell them otherwise, the attitude you receive in response will ruin your day. Suck it up and take your bad coffee or you will regret it. Third: Buy food at your own risk. It is beyond obvious they aren't too concerned with the expiration date. Unless you see them putting it in the case, be warned that your cookie is going to taste like everything else in that case and probably should have been thrown out 3 days before you bought it. Fourth: DON'T BE FOOLED BY AN EMPTY STORE. You can see into the store from the lot - so when you notice that only 2 people are in there and the drive through line is crazy long, you might grab a parking spot and head on in. Big mistake. ESPECIALLY if the people inside know the barista personally. You could have waited that 15 minutes in your car enjoying fresh air on NPR. Instead you will now stand for 15 minute awkwardly trying not to look pissed at the wait in the off chance the barista decides to screw up your drink for screwing up his personal friend time. Fifth: Don't forget, these baristas are allowed to talk however they want. No matter how nice you are, if they are having a bad day, YOU are having a bad day. These bipolar baristas have no warning signs. Try not to take it personally. I hope these help all you brave souls looking for coffee in the rodeo/"hercules" area. I'm sad to say I won't run into you there because yesterday, after being reprimanded because the Barista didn't hear me say "Iced" and I had to (politely) clarify (her: Iced? me: Yes please! her: OK, well next time let us know. me: Uh..... what?") (This was at the speaker.... after I had started my drink order with An Iced..........) I have decided I am giving up my hopes for friendly efficient service and will never try there again. f My only other tip would be that there is another drive through 10 minutes away in Pinole that has fast friendly service you could visit instead. read more

Never has my mobile order ready it's always just sitting in the machine. Isn't the whole point of a mobile order is to be able to walk in and grab and go. read more

The people here are always cheerful and friendly everytime I come here, which has been for at least the past 2 years now. Maybe it's because it seems to be a bit brighter in here than in other Starbucks and more welcoming. Well, whatever it is, it works. Here, it's quiet, except for those busy weekend mornings where everyone seems to be here, and even then it's hardly a problem. The people who come by here just coolly go about their business and move on with the rest of their day. How zen. If only the rest of your day could always be this chill. read more

, this is the third goddamn time i order a vanilla latte and they give me no vanilla through the drive thru.... How difficult is it to take an order and do it right read more

I only put 1 star because there is no option for 0 stars. Horrible Starbucks, baristas seem untrained and lost. Drinks are never consistent, or even what you ordered at all. Do not recommend this Starbucks to anyone. I now would rather drive the couple extra minutes to Pinole. read more

I just left this location and if I could give it zero stars, I would. Your employees will be the demise of this location. Not only did I have to wait over 10 minutes for two coffee and a pastry during a very slow time, but I was met with nasty attitude and disrespect when inquiring about my order. I was ignored by "Tatiana" and another female(African American who wouldn't give her name). My order was a mobile order and I highly suggest you placing the orders outside the kiosk like you used to because we are clearly an inconvenience to your employees who could care less about customers or customer service. When I asked the nameless employee for Tatiana's name, she responded " I don't know. Why don't you ask her?". Very disrespectful and condescending. There are a few good employees in this location and I wish I could remember their names, but these two girls make me not want to return. There are plenty of other coffee shops to take mine and my study groups business to. read more

Great spot in the early mornings and good service overall. The interior is very warm and comfortable and the baristas do a great job at servicing customers fast. read more

I have lived down the street from this Starbucks for years. I have visited countless times hoping that maybe things will be different, but it never fails. Whenever I go to this particular starbucks my drink never comes out right, even though I spend time with the cashier telling them exactly what my drink is and even with confirmation from the cashier that my drink is exactly how I want it, somehow it's screwed up at the end. My drink for the record is a iced peppermint white mocha with no whip and being a former employee of this coffee franchise, I know how easy it is to make compared to the exotic variety of drinks you can get from this establishment. So I feel major improvement is needed for this store and I can honestly say I'm done giving them chances and will be taking my business elsewhere. read more

I have to agree with Richard. Staff is great but you definitely need to double check your order before you leave. Ordered a hazelnut latte, she confirmed it but got a regular one. Didn't check it until I was gone because I went through the drive thru. Also ordered oatmeal; only got 2 bags of nuts as toppings. No fruit or brown sugar. Very disappointed. read more

This is a good but jammin' Starbuck's. It is located in a busy strip mall tucked just away from the freeway on Willow. It has a drive thru if you want to partake or a comfortable inside should you want to stop. The usual drinks and food items. The wait was quite a bit longer than I am used to at Starbuck's but understandable given the traffic. Bathrooms were relatively clean. The people working there were friendly. We come here quite a bit and it is more hit than miss. A suitable stop! read more

Friendly and fast. If you try something new they will honestly take the time to please you with a new drink. It's clean inside and the drinks are always on point. I've never been disappointed here even at five o'clock in the morning. read more

Whoever runs this Starbucks needs to upgrade on providing better CUSTOMER SERVICE. My hubby and I came here three times and on all drive thru visits was horrible we had to wait 15-20mins for our order. It seems like they're always understaffed because the guy that was the cashier was also making our order..it was the worst STARBUCKS experience we've ever encountered. read more

The entire staff is SUPER friendly! They're excellent at making custom drinks as long as you have the recipe

30 minutes for a traveler. Really? It wasn't even crowded..... I guess they didn't plan on selling any coffee this day?

This use to be a really good starbucks but in the last two months its gone down hill - I used to go here all of the time I would stop there every day before I would go to work so I could get my coffee super convenient not having to get out of my car I can just go through the drive-through but for the past two months every time I have gone there I've had to turn around and go to a different Starbucks and repay and have them remake my drink because for the past two months the Starbucks has messed it up every single time nobody reads back the order when you're going through the drive-through so you don't know your order is messed up until you get it and then if they have to sit there and remake it now you're holding up the line which spikes my anxiety so i cant do that - they use to have a good crew - i dont know what happened but there definitely needs to be some retraining - i use to manage a starbucks i know how its supposed to be run and this location is going down hill quickly read more

Unsanitary handling of the drink cups. Don't drink off the lip of your cups! They hold and grab all cups by their lips. Drinks and cakes are good but this store doesn't have the best handling system. read more