Terrible! I wish someone would open a GOOD drive thru tea/coffee shop. Customer service is not on par with prices. So slow, yet can't get orders right, drive thru area is not big enough... Ordered a hot drink, given iced (which I would never order because you get half cup of ice but pay for a full drink!) Ordered w/ soy milk, got regular. I just took it because I was in a hurry... BAD choice! Tasted like sour milk with a hint of flavoring! I wouldn't risk asking them to make me anything else. Just hope I don't get sick from the 2 sips I had of it. read more

This morning around 6:00 am I place my order thru the drive thru Order was wrong, had to drive thru again and wait in line. Female working the drive thrust was very unfriendly, no apology, bitchy I had to ask for a refund difference as I was charged wrong and then she snaps at me. Noticed new people working there and not friendly. read more

I took my kids for happy hour today we were there second in line cashier very rude told me that I needed to hurry up because she was getting a line. Not the first bad experience first day of happy hour got there at 4:30 did'nt leave till 5:30 or later sevice so slow we were waiting half hour in line last ones to get happy hour almost did'nt get it cause register prompt that it was over so they first said no I told them that I have been waiting for half hour they finally gave it to us. Next day went to redlands (happy hour) great in and out within 10 mins and great service. read more

Five baristas and there's barely anyone in here, yet I've seen snails move faster. Because I want to be late for work at the hospital. This location is always so slow. Don't come here if you need to be on time... read more

I'm not a Starbucks regular but it was my daughters birthday and she wanted to go. Every thing was normal until I had to pay. The cashier was not into her job and didn't say thank you. I'm not looking for a big send off but a smile and have a good day is not too much to ask. I work in the service industry and the way she communicated was from a lack of proper training. Will I go back? No, but my daughter likes it. Who knows, everybody's entitled to a bad day. read more

Tried an iced hazelnut macciato for the first time. It was delish. However, came in with a big group. . And our caShier (female) wasn't very kind. Which normally I don't let bother me but Starbucks prides themselves on customer service. If she's working I may not stop in. .. yikes :/ read more

I frequent this Starbucks on a regular basis. This location is frequently out of ingredients necessary to make the drinks, and the service is slow and sub par. Management needs to look at ordering correctly for a busy location and should train their employees to be helpful and courteous since they are in the service industry. read more

This has got to be the worst Starbucks. There's always ridiculously long lines and the orders always come out wrong. It's really a shame.

When I walked up to have my order take I could tell the girl was not having a good day. I asked for a Carmel ribbon crunch she told me they didn't have those. I told her jokingly that it was still on the menu trying to get her to laugh. She looked at me and walked away. Another lady walked up also unhappy (no one smiles at this location) She took my order what seemed like efficiently. I ordered three drinks when we got them mine was wrong so I told them and the one who took my order gave me a look like I had ordered it wrong. Will not be back to this location. read more

They made me the wrong Mango Dragon refresh drink. They added coconut milk. Then after that they were all out of their refresh drinks and couldn't make me another one. I hate it because I always I have to say no milk added. Name the drinks different so there is never a mix up. read more

Best Starbucks ever!! I never use the drive thru because I love to go inside, all the employees are so nice and they are always quick with orders. read more

Took 15 minutes for two hot chocolates I hate this place so much but I keep coming back. I blame myself.

This Starbucks in particular has a rude staff. Whenever I substitute a drink I get nothing but attitude back. And one person on staff has even told me "I hate when costumers make up their own drink". Very rude. read more

This Starbucks is horrible. That's why I stay away from this coffee shop/chain. I used to go to Starbucks religiously but their quality has gone down. I look for better coffee shops now. They Took forever to take my order while in the drive thru which nobody was in front of me and then they mess up my order. read more

Wow,wow,wow!!!! I'm not sure what is happening today but,WOW.. worse service ever. I came in I am actually very used to this location been top of the any other Starbucks location so when they give mediocre service it's very noticeable. There was Briana, Samantha and Catilyn these girls are pretty good usually just not sure what happened today. And to think that every Starbucks close for 4 hours so that they get some training on things like these. Anyway it looks like they need more than just 4 hours of training. I still love them tho. I understand that they were busy. But,come on!!! Not even a Hello as I walked in or a Thank you as I left. Wow!!! Very dissatisfied and disappointed Starbucks. read more

Really great costumer service. Liane was extremely helpful and so sweet. We ordered a few bagels and cream cheese along with some coffees. Liane came to our table to tell us they ran out of cream cheese, and compensated our order for us. I have never been this satisfied with the costumer service at a Starbucks before! read more

They get a 3.5 because the service has improved a great deal through drive-thru. However, walk-in service needs some work on friendliness. Although service needs some work, their drinks have always been superb...at least for me. I usually order soy caramel machiattos or soy cinnamon dolce lattes (hot and/or iced) and they've never gotten my orders wrong inside or drive-thru. read more

Clean, quick, and friendly. Easy to get in and out of this place. Right next to the freeway to it is a great place to stop before work. They have plenty of seating so it is a good place to hang out while having a drink. read more

Staff & manager super nice. Helped with a tall order and filled it beyond my expectations

Honestly the worst Starbucks ever. Iv had them repeat back my order and they still manage to get it wrong and then when I tell them they messed up they give me attitude back. Never coming to this Starbucks again. I wouldn't suggest anyone coming here unless you want it to be a surprise. read more

This is my second try at this Starbucks in Highland and unfortunately the same poor experience. Besides a very long and slow drive through line, I was given the wrong drink. Before I noticed I was on the freeway several miles away. When I called to complain the girl who answered the phone was less than helpful. Never have experienced anywhere else but this store. Clearly poorly managed. read more

The baristas at this location are so skemy. I asked for a grande vanilla sweet cream cold brew with the sweet cream on the side instead of in the cup. I get to the window to pay and I see my total is way far off from what I typically pay and when I ask I find out they were charging me for the sweet cream that already comes with my drink and a Venti size!! Not to mention they forgot one of my breakfast sandwiches. This isn't the first time this location tries to reach sales by upsizing cup size without asking. read more

The worst Starbucks I have ever been to and I have been to a lot of Starbucks in my 23 years of life in this planet. First of all we waited in the drive thru for 25 minutes then when we finally got our order the barista who served us our drinks was rude and practically shoved our drinks at us and when we asked for a manager to tell her about how rude her employee was and get a refund she was just as rude and tried blaming the situation on being understaffed when there was clearly enough people there to handle the store. Will not be coming here EVER again! I will drive the extra distance to go to the Citrus Plaza Starbucks where the service is fast and great! P.s if I didn't have to leave at least one star on this I wouldn't. read more

The drive thru is the only good part, but don't go inside they all need a attitude adjustment. They are constantly out of sandwiches and other items. Asked for the manager and I was speaking her. She needs to learn she is in the service industry. Been going here for years, it has only been getting worse. read more

We arrived to this Starbucks location on Saturday 11:05pm on our way to big bear lake (we were desperate for caffeine as we had a tiring, one hour drive in narrow mountain roads ahead of us). Based on Google as well as based on the sign on the door this branch was supposed to be open until 11:30pm but the employees already locked the doors and refused to let us in and sell us coffee. When we went around to the drive through window they kept claiming they have always closed at 11pm and refused to give us coffee. Bottom line we had to drive without caffeine. I hope someone at the corporate level at Starbucks reads this and will improve the quality of service in this branch. This was far from a good customer experience.... read more

Wait for coffee was about 15 minutes. With only 3 cars ahead of me. That seems a bit excessive, considering I ordered a cake pop and a tall Carmel frappe. I would rather drive to another Statbucks instead of coming here. read more

Friendly, quick and attentive to ones order. This is a very busy location , but the crew works week together to keep it together.

The service here has gone downhill tremendously. Lately, they seem to have a constant stream of new, inept baristas who couldn't care less about the friendly service synonymous with Starbucks. I was treated very rudely tonight, and I'll be taking my business elsewhere from now on. I'm a longtime customer who lives in the neighborhood, and it's gotten so bad I'm willing to drive to Redlands. I am so disappointed in how I was treated tonight that I will be contacting whomever runs this place first thing tomorrow. *Previous Review* This is my neighborhood Starbucks, so I'm here a few times a week. Always great service & consistent drinks. The long-time baristas know me by name & know my drinks. They can get busy, but they are the only Starbucks in town and they're right off the freeway; I can't hate on them for being busy. read more

Service was acceptable. The guy that took my order was a sweet heart but the girls making the drinks took forever. I don't mind waiting when it's busy but I do mind waiting because workers are busy gossiping. Its not the worst Starbucks but I've had better service. read more

I always get good service when I come to this Starbucks. They always toast your bagel to perfection. Sometimes they do mess up orders but it's rare when they do. read more

Stale and poor quality coffee compared with other, local coffeehouses. This one has a drive through ala McDonalds.

I worked for Starbucks for seven years so I am a harsh judge but this store is hit and miss. Today was a hit, though. Their drive through has to be the most poorly planned drive through in the company, and the 6 parking spaces adjacent the actually building aren't nearly enough. read more

I hate the customer service every other Starbucks greets you and smiles, here the girls are so rude!!!!!!!

Shoutout to the cashier in drive thru! My morning already started out rough. I got to the window to pay and realized I didn't have my wallet, I told her just to cancel the order. She politely said it was okay and told me to just take the order. And not only that, I actually didn't have to wait in a long line like I usually do at this starbuck so kudos! read more

Ugh! Every time I go to this Starbucks, they are out of something. Last week there was even a sign on the register listing ALL the things they were out of! How can you be out of straws and lids??? On Sunday mornings, I typically get a "Pupperccino" for me dog. It's such a thoughtful and filing little thing they do. However, because I didn't order the cup of whipped cream at the order box, I got a little lecture. Just what I want first thing in the morning! read more

Very upset I ordered a venti Starbucks double shot on ice in the drive thru waited about 20/25 mins for my drink and that's wasn't the problem the problem is when I got my drink it was filled about half the cup which makes no sense bc I ordered a venti so the cup should be filled to the top. When I asked for more milk in my drink the barista said I will have to put it in a separate cup I said that's fine. She turns around and asks for a cup of milk someone yells back with an attitude and tells her they have to charge me for the cup of milk which is 3.25$. Now why do I have to pay for a cup of milk when my drink includes milk? So I ask her why do I have to pay for milk when I ordered a venti cup my cup is half way full and the other coworker comes to the window with an attitude like really lady you messed up my drink and you're mad I want my drink made correctly? I will never come here again and I want my money back read more

They never seem to get my venti upside down caramel macchiato right. And that bothers me cause I have to go all the way to Redlands just to get one. Sometimes it's just way to strong n taste like burnt coffee beans at times. read more

Terrible service & even worst coffee! I love Starbucks but I will no longer go to this 1. I waited in line 20 mins. Then they had my drink wrong. When I mentioned it they closed the window & added sprinkles to the top. It made me upset. If u mess up an order just take the time to fix it! Don't try to cover up! read more

I came here on my lunch break to grab my favorite drink and a snack , I received my snack after waiting 10 mins and after another 5 or 10 mins went by I saw the people who ordered after me getting their drinks so I asked about mine . The lady behind the counter said "what drink " I told her and she said ummm idk . And then I had to reorder and then got my drink ... So for my 30 min lunch break I spent half of it just waiting to get what I ordered read more

Everyone loves a little treat now and then but to have to dangerously hang out of the drive way on to Baseline is a little much. Let's take notice of the need for another Highland location to satisfy the demand of our people....lol!!!!!! read more