i effing love starbucks toes are curling rn i love starbucks pink drink super good and breakfast sandwich starbucks for breakfast lunch and dinner yum yum yum yum read more

Very frustrating service at the Starbucks located at 1730 Airline Highway in Hollister. Mobile-order customers are repeatedly treated as less important than walk-in and drive-thru customers. Employees seem to give priority to everyone else while completed mobile orders are left sitting without being packed or handed out. This is the second time this issue has been mentioned, yet the same problem continues. Jocelyn, in particular, needs to show more interest, attention, and respect toward customers. If she or any other employee does not want to pack orders, carefully read the labels, help customers, or perform the responsibilities required by the job, then perhaps they should find another job. Customers should not have to wait unnecessarily when several employees are working and the orders are already completed. Mobile-order customers also paid for their purchases and deserve the same attention and respect as walk-in and drive-thru customers. Management needs to address this lack of organization, effort, and customer service. This is a workplace, not a game. read more

If I could rate this place 0 stars I would. This Starbucks is constantly backed up, not because it's busy, but because they take forever to make drinks. Yet, they somehow still manage to make the drinks wrong. The staff seems overwhelmed and management really needs to step up and improve the efficiency and quality here. At this point, if things can't be managed properly, maybe it's time for new leadership. read more

Starbucks - Van Sc Cld Fm. Please tell me how they missed this. - Coffee & Tea Near Me - Hollister, California

Ordered mobile at 3:18 because this locations is known to play games with orders. Got there and waited till 3:37 and texted who I ordered the drink for, that the location didn't even start on the drink yet. They then called this location and I watched them lie to my friend on the phone and say, "Your drink isn't made yet because there are a lot of kids in here." Meanwhile I was standing right in front of them as they were lying on the phone. Not one kid in sight. Hollister high is out on 6/3 today was 6/4. Instead of taking accountability for their actions and saying, "Sorry, we have just been back here talking and prioritizing drive thru orders instead of mobile orders." They lied to a customer to cover their tracks then I watched them make the drink I had been waiting 40 minutes for in 2 minutes once called out on it. What do you expect when you have a bunch of entitled teenagers whose parents made them get jobs just because. read more

Starbucks - Time of order - Coffee & Tea Near Me - Hollister, California

I walked in to place an order. There was nobody else in the store and I could tell they were busy with drive-through orders. Nobody looked at, acknowledged or welcomed me. About 3 to 4 minutes later someone came to take my order. I made sure to specify it was a cream Frappuccino without coffee. I then waited for my order and when it was ready, I confirmed with the barista that this was cream based and not coffee. They confirmed that it was. I always confirm because of the few times I have been to that Starbucks, they will give a coffee Frappuccino instead of cream based. My child took a sip and said it had a funny taste. I took a sip and realized it was definitely coffee. I ended up throwing it away instead of going back in. It wasn't wait again to have them make the correct one. read more

What happened to the customer service here? Employees seem to not care anymore and are straight up rude. Not to mention the quality of drinks going down. The atmosphere is just not there anymore. read more

Girl was rude at the speaker. She said she couldn't hear us. I understand sometimes it's hard to hear so we spoke louder and at the end I said that's it, and got no response thinking she possibly didn't hear me, I repeated that's it and she says "I know!". Completely rude. No wonder the ratings have gone down at this location. read more

This location remains the worst starbucks in town with their non calibrated espresso machines and every coffee drink you get taste like water. Big guy with the slicked hair i'm assuming the manager is passive aggressive and talks to his employees poorly ive witnessed on a few occasions. read more

We should be able to give terrible places zero stars. For $6, they should make my order as I asked for it. UGH!!! My no-foam, extra hot latte has an inch of foam and it's luke warm, super irritating. I'm going back to making my lattes at home. read more

Starbucks - Latte with lots of foam! - Coffee & Tea Near Me - Hollister, California

Always get my black coffee, black, hot and fast. And there seems to be a Starbucks around every corner so when I'm ready for a coffee, I can always get one. read more

store employe didnt work proper. they didnt take care of online orders . employes didnt work they always talk with each other..need to change the employes... read more

Holy Cannoli Batman. If I could give negative stars, I would. -5 stars, In fact. Today was the icing on the proverbial cake for me. My order was simple-- Two sugar plum cheese danishes and two decaf, non-fat, white mochas. I was asked to repeat / clarify my order NO LESS than 3 times at the drive-through window. However unsurprisingly... I made it to the pick up window and somehow ended up with only 25% of my order when I arrived. I had to correct the young lady at the window TWICE in order to get the missing items or correct what was given. I'm so tired of leaving this location disappointed. I'm sick of getting things I don't want as a substitute for what I do. I'm not going to waste any more of my time or money at this location. Maybe all those folks flocking to Dutch Brothers are onto something.... read more

ordered a double chocolate chip drink , they took it off the menu but still make it if asked for by adding mocha drink and added options , when i got it and took a sip it was straight mocha pumps it tasted like straight chocolate they did not mix the drink at all it was so disgusting. read more

I drove from Newman ca. to this Starbucks. Upon entering I asked for the code to the bathroom. I was told that Starbucks policy was that I had to pay for coffee before they would give me the code. I very politely told them that I had to use the bathroom first. I was denied the second request. I raised my voice and told them that I was going to pee my pants.. this supervisor needs to be fired. This Starbucks has added water to my coffee which I saw them do, I've been told from this Starbucks to come back next time and be nice. Today I was denied the bathroom until I pay for coffee. What kind of management runs this place. I will never go to another Starbucks.. bad customer service! I can't even give them one star. read more

We come here and order and they never have nothing. Is managers need to do a better job of stock the store read more

Starbucks - a starbucks sign on the side of a building - Coffee & Tea Near Me - Hollister, California

Shoutout to this Jamba Juice! Elizabeth was a saint and helpful when I asked to get a different drink because mine wasn't something I favored. She immediately apologized and made me a new drink:) Best experience ever thank you so much Elizabeth! read more

Service was terrible and employees are just too busy talking to each other before helping customers. Restroom was filthy and they didn't announce that our order was ready. This is by far the worst Starbucks I've ever been in. I wouldn't recommend this spot. read more

Just went through the Starbucks drive thru w worsened a passion tea lemonade but instead got a peach tea lemonade and when we told her she gave us the wrong one she was like no that's passion tea. And anyone who has ever gotten a passion tea knows that it's a bright reddish pink color. I have also worked at Starbucks so I know what the drinks are supposed to look like. I didn't want to argue so we left. But when my boyfriend when you sip it there was a hole in the lid and he spilt some on himself. Overall terrible experience. read more

Starbucks - Peach tea lemonade when it was supposed to be passion tea lemonade - Coffee & Tea Near Me - Hollister, California

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I've ordered from here a lot and it's pretty bad. Most of the time my drinks are not made correctly. I really like the iced almond chocolate almondmilk shaken espresso, but can't order it here because they don't make it the same way any other Starbucks I've been to has. I've been ordering their pumpkin cream cold brew and even that they messed that up today. The drink just tasted like bitter coffee. Just is very frustrating when I am already paying for a over priced drink. I would also like to add that not all my drinks have been bad here, but enough times I am not surprised anymore. read more

Starbucks - This is the pumpkin cold brew. Was just bitter coffee with no pumpkin flavor. - Coffee & Tea Near Me - Hollister, California

I don't like leaving bad reviews, but this Starbucks is consistently bad. Daily basis bad. Every morning the team is running around busily working, yet mobile orders take upwards of 20 minutes to be filled. I have waited as long as 25 minutes past my order time, often having to ask over and over if my drink is coming up. The time the order comes in doesn't matter, as new orders will often be filled before the oldest. It's become a thing where you approach the counter, and fellow patrons will give you a forlorn and knowing look as you join the queue. At the time of writing this, it was a 20 minute wait to get my coffee. Regardless of the many negative responses here, no effort appears to be made to improve. I have no beef with the staff, who on the whole are friendly and helpful when spoken to directly. Whether it's a lack of training, a problem with procedure and prioritization, or a simple lack of higher level oversight of metrics, I cannot tell. Thank you to the baristas for their kindness and effort, and shame on corporate for ignoring their customers. I know this - as the town grows another store will be opened. The moment it does, I'll never be back. TL;DR - Order your coffee 20 minutes in advance. Check your cups for leaks. read more

Starbucks - 20 minutes for coffee and cream? Yep. - Coffee & Tea Near Me - Hollister, California

Drive through takes forever! What are the baristas doing on there?!?!? Been coming here for a year and every time it takes forever!

I normally wouldn't say something like this but every time I give them a chance they completely mess up my order. I've concluded that they are incompetent. I only say that because when my order is wrong I will say "can you fix this?" And they'll look me dead in the eyes and do it wrong again..... I can say this bc I worked for Starbucks for 3 years ,and I can tell when 1. People don't know what they're doing. And 2. Are just being lazy and cutting corners with the drinks.... this horrible quality of drinks and service was never tolerated when I worked there. Idk how they get away with this. It has to be a management problem. read more

Rude, rude, rude I live 2 minutes away from location and drive across town to the other Starbucks. No hello, no acknowledgment that you are there, ever!! None of the employees seem happy! read more

We ordered at the wrong location by mistake and they were so understanding and made our order anyway. That kind of customer service is amazing- go Hollister team. read more

I only get coffee inside, so I don't know about the mobile or drive-thru. Inside floor is dirty, trash all over. Outside is nasty, with overflowing trash cans and dirty concrete. Get a power washer and have some pride. What a horrible place for a drive-thru! You lazy people in your cars don't give a shit blocking those of us who park and actually use our legs to walk in to do our business. read more

Darn lid was damage on top of lid came loose .I feel like they could give a rats ass if they gave me a bad cup.

I loved coming to this Starbucks but now I'm disgusted and disappointed. I ordered a coffee on the app along with a few other drinks for my family and once I was almost finished with my drink I had noticed a long hair in it absolutely F DISGUSTING! I had lost my appetite and threw up my drink. read more

Horrible service. Arrived at drive thru at 8:51pm and they told me they couldn't help me because they were closed even though there was 2 cars in front of me that were able to get their order. They close at 9pm and wouldn't even take my order. Told me to go to a different Starbucks. This Staff needs to learn about the true meaning of customer service. Very dissatisfied and disappointed. read more

I have been in the line for 45 minutes now and I don't even want coffee anymore. The lady in the weird box with a camera kept telling me it's ok to yelI at here because she can't hear me, and never apologized or even acknowledged the ridiculously long wait time. I am seriously contemplating driving over the bushes, over the sidewalk, and across the street to that empty mcdonalds drive through to geta coffee. Incredible how long this is taking. Last time I come here. Date:12-7-19 at 6:41pm. Update: they then proceeded to charge me at the window as though this was business as usual... is this how long it normally takes to get a coffee in the drive through at this shop? I roll up to the window and hear the barista say "that will $8.90," and I asked him if he really wanted me to pay for that experience to which he gave me the coffees on the house... Two stars because at least I got a free coffee out of it... read more

I was in a drive through line for about it 30 min before I could place my order. Then I finally made it to the window and they took another 10 min to even acknowledge me. After 10, they gave me my total and I handed over my card. The girl made a comment about the fact I handed my card over instead of swiping it myself, Totally threw me off guard. Finally my drink is handed over... get this, it was the wrong one! They had to remake it and didn't even add the pumpkin cold foam I had asked for. After 40 min and they get it all wrong. This is what happens for deciding to cheat on my regular spot in town, Café con Leche. Y'all should give them a try. read more

Worst Starbucks there is! If service, correct drink, efficient short waiting time, is important to you don't go here! As you can see from the other 1 star reviews, something is wrong with management that they are hiring people who cannot do proper customer service. (A glaring look when you tell them the drink is wrong) Go to the one on San Felipe Road by McDonalds. It's much better. read more

I usually do not stop in at this Starbucks due to the fact that they are slow. This location has a drive thru and since I was not dressed to get off the car I decided to roll thru. Shocked by my experience, no. Slow once again. They were out of items..again. Last time I waiting in the drive thru line 15+ minutes to be told they were out of main ingredients for 2 drink orders. (suggesion- have a sign before entering the drive thru warning customers you are low on certain items) Tonight they did not have syrup and the barist tried to explain what he could replace it with only to hear another worker say there were no replacements. Strick 1...strike 2 ... no cheese Danish...strick 3...no loafs....never again Airline Hwy Starbucks. read more

This is one of my favorite Starbucks! I don't understand why this Starbucks has such low reviews. They always make my order perfectly, and greet me when I come in. Just today, one of the workers welcomed us in and then complimented me on the cup I bought. I will continue to come here every week! read more

Starbucks - Caramel frappe - Coffee & Tea Near Me - Hollister, California

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Hands down the slowest Starbucks in the Nation... The worst service. And no matter what time you order, they are always "a little behind", "kinda behind" or just "behind"... I wish you were allowed to give zeros stars to places that really deserved it... Give the power back to the man.. read more

This Starbucks is always out of the drinks I want, they have way to much clientele for one store. Drinks are almost always inconsistent. The waits for mobile orders is unacceptable at times. It literally defeats the purpose of ordering ahead if you have to wait 5-10 minutes to get your drink. This store needs help read more

This location is incredibly busy no matter what time I go in. I always give myself ample time to get my coffee because yes, there can sometimes be a long wait no matter if I order via app or drive through. The staff seems very hardworking and they have a lot of customers to deal with on a daily basis coming from drive through, mobile orders, and in-store orders. During one occasion, one of my drinks was made iced instead of hot but the barista apologized and fixed it right away - no issues. Besides that, my orders are usually properly made. I have studied here a couple times and the tables were clean with many outlets to use to plug in my phone and computer. I give the workers credit for serving so many customers in our Hollister community. read more

Starbucks - Venti Iced Coffee featuring holiday cups - Coffee & Tea Near Me - Hollister, California

Incredibly understaffed and the staff is very immature and unprofessional. Online order times are not consistent with order, taking 3 times longer to get. Today it stated 4-7 minutes when ordered online, however it took over 20 mins to be completed AFTER I arrived to the store. Yesterday in the afternoon drive thru, incredibly immature and unprofessional demeanor by the younger Hispanic and White female employees. Trash talking and unprofessional language was observed and overhead at the bar, as we waited for our order at the drive thru window. read more

Busy, warm Sunday afternoon so there is a long line of customers and surprise there is only one employee making drinks. There are three employees standing around who could make drinks but they lack the training to do so. How does that make sense? Management- Step up and work on your staffing and training. read more

Terrible service, ordered a dragonfruit drink, was white ? Half the size as served at Safeway Starbucks. Girl said that they were out of dragonfruit, but tastes the same? I asked for my money back and left...went to other Starbucks which served correctly! read more

So went to the drive thru to order the newest frappacino chocolate Java mint. Was told they're all out and this is the 2nd time this has happened at this Starbucks. Yes there's other Starbucks I can go to but whoever is the manager of this store needs to be aware of running out of the same thing!! I'm not coming to this Starbucks anymore so will be spending my $$$$ at one of the other locations. read more