Stopped by for a personal cup order placed in the app. Drink was ready when I got there. 10/10.

Gentlemen at the window was very friendly and efficient and drink was delicious. They also offer protein additives at this location which I didn't try but will next time. read more

Starbucks - Caramel ribbon crunch - Coffee & Tea Near Me - Houston, Texas

Coffee enthusiasts, don't judge me. I had a series of years that I stopped going to Starbucks after drinking a vente mocha and getting dog sick. It was a weeks after that I realized that even though I grew up drinking coffee ( traveled a lot growing up and my parents were very lenient on vacation so we had coffee with 99% milk and sugar, lol) I no longer could stand caffeine without getting extremely nauseous and dizzy to the point I couldn't function. The worst part of this information thar no one should care about is I was stuck in the front row of a church conference and even though I could have left I thought it would look tacky and put too much attention on me. That being said, I came back to Starbucks one winter when my sister introduced me to the now retired salted caramel hot chocolate. That was a perfect drink. I fell in love with my first sip, seeing as I absolutely hate caramel and especially salted caramel. I now go often, and I come here often to the drive-through and in store. The employees are upbeat and very pleasant. They can get very busy but they handle it professionally. I get Venti or Grande hot chocolate with extra vanilla and a pump of caramel and it tastes incredible. It's a habit now. The nerd who gets hot chocolate at coffee shops. I enjoy this Starbucks. Thier banana bread is good and not too sweet. I like it cold and not warmed up. I'm sitting here in my car writing this as my first 2024 review. read more

I never write reviews for Starbucks since they get business without trying. However the service here deserves a comment. I walked in unsure what I wanted. The first girl was working the drive thru but offered me help anyway. The second girl when I told the first I wasn't ready told me to just let her know as she was making tea. I didn't want to bother her since it would simple be a second more but the third girl while doing other stuff saw I was ready and instantly came to take my order. I literally had all three employees going out of their way to make sure I had service as soon as I needed. This location every time I'm in it lately has been above and beyond. I would highly recommend in it. The outside chairs weren't too bad to work from Either. read more

Starbucks - salted caramel cold foam cold brew - Coffee & Tea Near Me - Houston, Texas

I believe the behind the counter staff at this location are extremely professional and friendly and go out of their way to either remember your drink of choice and lots of time even your name. Sadly it seems like this location has not found the right fit for a manager and hopefully in time that will be worked out. Thanks to all the staff read more

I waited over 30 minutes in the drive-through just to get my order. Don't even bother coming here.

Miss Lexi, thank you for being so kind at the drive through window, helping me with my app situation & providing great customer serve with a smile! :) read more

They have gotten better on service. This location is super busy. It's probably better to order ahead of time. read more

Starbucks - Tomato Mozzarella Panini - Coffee & Tea Near Me - Houston, Texas

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THEY ARE SO SLOW!!!!!! DO NOT GO THROUGH THE DRIVE THRU!!! you will be waiting forever. All the other starbucks around this one have a short wait time, decent coffee, and nice staff. This location takes way too long. read more

They guy on the drive thru speaker was very much rushing me. I ordered the Caramel ribbon crunch with extra crunch ... I literally tasted no crunch in the drink at all it was only on top of the whipped cream so I paid extra for no reason. There was barley any coffee it tasted like water. Literally just a bunch of ice in my cup, it was disgusting. 7$ down the drain. If I wanted a slushy I would've went to sonic. read more

Starbucks - a blender filled with ice cream - Coffee & Tea Near Me - Houston, Texas

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I tried calling this location a few times regarding community outreach and a sponsor proposal for my Non-Profit Youth Organization. I couldn't tell you who answered the phone because they spoke so fast and rude. When asked to speak with a manager, the lady abruptly interrupted me and said "We don't do that here" and then proceeded to hang up on the phone. I then called back asking again if I could speak with a manager. The lady didn't even say anything, she, again, hung up the phone. Whoever was on staff Thursday, July 11 around 12:20 pm, I am deeply upset and offended at this customer service. I have always thought Starbucks to be a nice and friendly environment, and this is typically the Starbucks I work out of. Cannot say the same anymore. read more

For my venti I only get half a cup.. the other part is all foam and some whip cream.. WTH .... A couple of times before, they gave me quality drink, not this read more

Still receiving great service at this location every time I stop by. They always get my order right and fix your order fast. I feel like they really fill your drinks too the top here. Always offering the latest seasonal drink. read more

I came here today and was told that they couldn't make any Frappuccinos. When I asked if they could make anything ended they said they were completely out of the "base" to make any frappes - how does a mainstream coffee shop manage to "run out" of any key ingredient required to make one of the only items they offer - coffee ? So strange. Never heard of that before. Also interesting that they waited to tell me AFTER I already placed my order. read more

Starbucks is Starbucks so the product is exactly the same as every other Starbucks. It's the service that sucks. I order a drip coffee with half and half and I have to wait behind every fancy coffee from the drive through and the counter. I've waited up to 10 minutes to get my coffee. There is always an excuse. Today it was, "We're having issues with the half and half." I saw 8 employees working as they all ignored me. Disappointed again with the service. It just doesn't seem to get better. read more

New and improved SB. Renovation was long overdue. Looks and feels good. Open, well lit and more inviting. Staff here has always been on point. No more detours to the other SBs in the area. read more

After coming to this location for a while, I'm going to have to dock a star. The service here has been inconsistent with getting my orders right. I normally order a blonde double-shot espresso with sweetener or a cold brew with milk and sweetener. I obviously don't order anything too complicated. I usually make a quick stop to this location to order the same exact two coffees for my boyfriend and I, yet one will not taste like the other. The sweetness level will be off (one will taste more bitter than the other), or they make the coffees completely different from when we've ordered from other locations. What's up with that? read more

Today's experience was horrible I ordered online and it wasn't ready when I arrived! I waited 20mins just standing there waiting for someone to start my drink, only for the batista to ask the guy behind her that was taking out the trash to fix my drink. He never washed his hands and proceeded to fix my drink and didn't even fix it correctly. I ordered a venti that wasn't correct,no almond milk and no whip. I now they are busy but you are to ALWAYS was your hands. I'm so disgusted!!! read more

This starbuck is a cash cow. All of these stores nearby and big companies will all come here. The service is always fast in the drive through. Omar at the drive through is always helpful in the morning and getting drinks out fast and professionally. I never have a problem with this location! I wanted to collect stars and I need my 4 items to be separate. Omar told me that it's always good practice to tell them early on so they can make 4 separate transactions. But despite my annoying desire to get 100 stars, he had NO problem cancelling out fast and reentering everything as separate transactions. Excellent service! read more

Completely unacceptable. Associate working the drive-thru not friendly at all. It didn't take me too much time to get to the window, but when I did I had to wait longer than average for one tall smores frappacino. Halfway through my drink, I realize it's literally half a block of ice. Yep, I just paid $5 for some ice. Then I thought, oh well, maybe that will save me some calories and I was able to move past it. UNTIL I discovered a hair in my drink. I ended up calling and politely letting the manager know what happened. She said sorry and that was about it. Not very helpful or apologetic. I will definitely not be back which is a shame since I work right around the corner. read more

Starbucks - My tall smores frappacino was basically just a $5 block of ice. - Coffee & Tea Near Me - Houston, Texas

I used to love Starbucks but it seems like now every location is the same, managers that either don't know what they're doing or don't care, this store always has such a long wait time, sometimes my food is not even warm, it's usually dirty or understaffed, how is this possible for such a large corporation? I don't typically leave reviews but this seems to be a common issue at Starbucks now, baristas that don't care, is management not holding them accountable? I usually come here because of how close it is to my home, but until management is corrected I think I will be taking a break from Starbucks. It's unfortunate because I used to love them so much. read more

Typical Starbucks shop. Nothing wowing about this particular location, nothing disappointing either. This location is a bit quieter than most, maybe cause it's a stone's throw from crazy busy Westheimer Rd. The drive thru is constantly busy, be it mid morning or late afternoon which is when I went. It was nice to sit in the shop sip my frap and shun the sun for a bit. The employees, nice and patient are the reason I keep visiting this location. read more

Starbucks - Perfect chill on a hot Houstonian day - Coffee & Tea Near Me - Houston, Texas

Love this location! I come here to do all my laptop work and I truly get to concentrate. Is quite yet cozy. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

Nasty coffee. Rude manager 3/7/18 2:15 pm Waiting for my 2 cups of coffee to be remake for 15 min for a regular coffee read more

I'm judging this Starbucks based on fast food standards and also comparing this Starbucks to others. I think this place has really great service. Majority of the staff were really patient to their customers and informative. They all worked well together and have become friends with one another. Most of them held a smile during their job which is quite impressive, knowing how hard it must be working in food service. There was one time when one employee was obviously having a rough day. But she apologized for her attitude and explained to the customer that she wasn't having the best of days, This small act was was very considerate of her, and I had a newfound respect for her. There are a couple of downsides. Majority of the tables are tiny and not all of them have plugs. The trestrooms looked decently clean, but always smelled like air freshener with a hint of pee. During the summers, they crank the AC really low and I find myself freezing with short sleeves on. The music is kind of loud and they play a mix of pop, to jazz, to indie music. 4 stars for great service. The coffee tastes just like how any other Starbucks coffee. I come here all the time regardless of some of the things I dislike about this place. To me, it's one of the better Starbucks that exists in this city. read more

Customer service is always a 2 on a scale of 1-10. Ordered a triple shit with a little milk on the app and this person tells me I can't get milk. Lady...it comes with a splash of milk. Learn your menu! read more

Starbucks in general is a hit or miss. You pay 8 dollars for a drink and expect it to be 8 dollars quality. Drinks at this location and most locations are made right 1/4 of the time. Baristas are not reading labels on drinks and managers aren't enforcing proper training or solutions. Customer service is not the problem but the quality of drinks has fallen over the years. Save yourself some money. Don't pay 8 dollars for a 2 dollar drink. Get a Nespresso machine or an espresso machine, some syrups and make your own for a fraction of the price and to your quality. read more

Only stopped for coffee frequently before work. Can't comment on any other drink or bites. But their service is top notch. No loose talk , quick , precise. This is one with the best seating and ambience I have come across recently. They have a good spacious patio. And yes. The spicy chai latte. Amazing. read more

Always running out of stuff, dirty tables (even when they're not busy), and employees seem slightly miserable. Other locations are better, if you must have Starbucks. read more

This is my first stop every morning on the way to work. The staff has learned to fix my coffee and get it right. My standard order is an iced latte with toffee nut flavor and a total of 8 shots of expresso. They do have breakfast sandwiches and pastries, but that's not what I'm here for. read more

I came in here to study on Saturday. Even though it was loud and Christmas music was blaring from the speakers, it wasn't entirely too distracting. I give this particular Starbucks five stars because the customer service was awesome. Baristas were friendly and accomodated requests. They even baked vanilla scones and gave them to everyone that was inside the store! read more

Convenient location with drive-thru right by my house so it's my go-to for coffee in the mornings before the long trek to work. The drive thru is typically busy but lines do move fairly fast. If there are four to five vehicles ahead of me, I'm usually in and out within 7-10 minutes. Why 3 stars? Consistency. 2 out of 4 times my coffee comes out right. The customer service is always on point. They do tend to push the food sales fairly aggressively but my broke butt always declines politely. When it comes to starbucks, you can do ALOT worse in the area. read more

Love this location! Including the employee who saw a wasp fly in my car and proceeded to help get it out while I freaked out. 5/5 stars

I think the service here is great when it's not busy because the baristas take time to make a conversation, and usually what they're saying is funny! However, the lines are definitely slow when it's busy, but hey it's the energy corridor. There's traffic and slow lines regardless. My order hasn't been wrong yet because I usually get simple things like ice coffee or refreshers. read more

Don't come here often because the staff always have an attitude The white chocolate mocha I get is always very inconsistent. Not only that but If I'm paying $5 for a drink the least the employees can do is have a smile on their face. I am writing this review as I'm sitting at the window which they haven't opened. Seriously? At least acknowledge your customer. This is why I never come to this starbucks.. Rather go to the one where they know me and at least say hi. Seriously, what's happened to service? read more

The service here is PISS POOR. They are ALWAYS slow. Even when it is ONE car ahead of you on a Sunday. I've witnessed them casually talking to a customer for 8 minutes AFTER the order is received. Like I have no where to go. I try to continuously give them a chance. This morning I get there at 7:28. Placed my order at 7:39. At 7:55 two out of three drinks but one is not even what is on the receipt. What the Frack. I need to get to work. Not wait on incompetent employees EVERY DAMN time I come. Get your staff up and read the damn orders. I've been spoiled by going to the one by the galleria at post oak and westheimer. They clearly learned how to get clients in and out read more

This is quickly becoming my go to store. They just did a massive remodel that makes soooo much more sense on the interior. It's just GORGEOUS! Manager Valerie is always so kind and patient with me (I have a nutty regular order and she always makes sure her teams gets it perfectly made). It's always great to chat with the friendly staff and they always remember my name. That just makes for auch a welcoming experience! read more

Loved the iced Vanilla latte! I just recently discovered it and definitely my top 3 favorite drinks!

I'm still getting used to the fact that almost everything in Houston has a drive-thru. Popeyes, banks, Walgreens, and Starbucks. Yes. People will wait in line in their cars to get coffee. I'm no different now. Depending on how early I get to work I might drop by here to get my morning started off with a frappucino. I know it's not healthy, but I don't get it all the time and you only live once. read more

Why does coffee seem to make everything better? Truth be told, I don't have the exact answer. All I know is when I come to this Starbucks I'm probably pulling up with a smile because I know I'm about to get my life- and that's all that matters! I frequent this location pretty often and haven't had any complaints thus far. Whether it's a Caramel Macchiato type of day for me or a Cinnamon Dolce Latte with a triple shot of espresso, the baristas definitely deliver each and every time. The drive-thru line can be long sometimes, mostly during the morning hours but they tend to move pretty quickly. Although I don't go inside as often, I have walked in a few times was able to get in and out pretty fast just as I do in the drive-thru. The times I've gone in I noticed on more than one occasion that the pastries and food items didn't look very fresh. Maybe I caught them at the wrong time of day but it was definitely an observation. The inside isn't very big- I'm sure if you wanted to get there to set up shop on your computer and/or get some work done it wouldn't be a problem snagging a place to sit as it is usually not over crowded like some locations. They also have a small patio out front if you want to chill outside. The baristas are usually very friendly. I must give props to one guy in particular named Xavier. He is always super jolly! There have been times I've pulled up to order at the drive-thru and he took my order as if he was auditioning for a commercial! Seriously Starbucks, can we get this guy a raise? I usually crack up laughing because it catches me off guard each time. He goes the extra mile with customer service and ends it with a smile along with your order waiting at the window. I'm a fan of this Starbucks and when I need my fix, it's no secret that I'm usually en route to this location if I'm in the area. That being said, I'll be back. Probably tomorrow:-) read more