This location absolutely sucks. The service is the worst part. The employees do not want to be bothered with you unless they know you are spending money with them. I've spent plenty of money at Starbucks in the past and when I went to get a cup of ice the employee begrudgingly gave it to me. I came back at a later time to get a cup of hot water and the employee lies saying they cannot give me hot water they only have cold water. When I've purchased drinks from this location they were my "best friend" and that's horrible customer service. Treat every customer the same way no matter what they order. I do not recommend this location at all! read more

8/21/19 Why I'm beating my head against the wall by going here again? I dunno. Maybe I thought different day/ different employees. Um, nope. Got a Venti mocha Frappuccino and something was wrong...I don't know the recipe but it wasn't creamy and had no "sweet" at all. It tasted like a black coffee smoothie- just ice and black coffee. I'm pretty sure the young man making it didn't add all the ingredients. He had a hard time getting it to come out of the blender into the cup. I threw it away.I'm done with this location. Don't go here no matter how much you're craving a Starbucks read more

slowest location in Jax! it should never take over 30 minutes for a coffee. I've visited this location about 4 times and each time is worse!

I've never seen a place work so slow. If you want to burn an hour of your day in the drive thru go here.

This is the second time in a week that my "Venti" coffee has been given to me like this... the first time it happened all they offered to do was fill it with milk. I'm sorry but if I'm paying almost $7 for a drink it better be filled up to the size that I ordered, if I was only going to be given a Grande amount that's all I should be paying for. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

What a wonderful surprise! I went to my favorite Starbucks for a quick pick me up and what do I find? My long lost Barista friend Robbie! I have not seen him for a while but he was incredibly polite in the drive thru and made my day (and my drink). read more

Andrea has the best customer service we need more of her in the world she made my morning great

forgot to put my bacon on my bacon sandwich?? wtf?? ridiculous never coming here again. read more

I usually loveeee Starbucks, but this is an awful location. The staff is extremely rude, and every single part of our order was wrong. The cashier didn't even understand how to ring my order up properly. I shouldn't have to wait 30+ minutes for a cup of instant oatmeal. read more

I absolutely love this place! The service is great and the products are always fresh! Another Starbucks messed up my order, I came here and told them... even though it wasn't their fault, they re-made my drink for free. And every time I come here they are so friendly! read more

Waited 10 minutes for a triple expresso. When I finally reached the window, I asked for it to be made again because it was cold. The employee got an attitude and handed it off to be remade. AND WRONG AT THAT. It's straight expresso without the one raw sugar I asked for. I must have forgot that I was the one that pressured her into settling to work at Starbucks with a crappy attitude. read more

This is the worst & SLOWEST Starbucks I've ever been to. Took 30 minutes to get a latte from the drive thru and the drink wasn't even worth it. It was so weak and looked like I was handed a cup of milk, couldn't taste any coffee. I would've gone in to ask for it to be remade but didn't have time to wait another 30 minutes. Save yourself the trouble and NEVER go to this location. read more

The first time I went through they didn't hear me order my coffee and only gave me my Lemon cake. Then went back in line and they had just ran out of the stuff to make my original order. Lastly I waited 10 minutes for my backup drink because they never got my order. read more

THE SLOWEST location you'll ever experience! It takes 40 minutes to get through the drive through between the hours 9am-1pm. You can't even order inside or online during those time. They're always out of things and won't even tell you once you make your purchase, like hello that's why I'm paying the extra money. The drink never comes out the way I want it to taste. I stopped going there after the first week of giving them a try. Drive the extra mile and go to the one on Dunn Ave it's worth it. read more

This Starbucks is the worst I have ever been to!!! Ever!! And I've been to many after living in several locations throughout my entire life. I don't know why I keep going back. Maybe because they're one of the closest ones. Maybe because I hope this time will be different. So every time I go to the River City Marketplace Starbucks in Jax (seems like it anyway) they are either completely out of something (which I understand, but when you're near an airport, shouldn't you be anticipating the extra influx of people?????) or one of their machines is down. Sometimes they'll tell you up front after you order at the drive thru, sometimes they'll tell you after you've waited in their line for thirty minutes. Just depends on how they're feeling that particular day or if everyone's communicating with each other. Meh. And then, if I mutter even a semblance of a complaint (which I honestly rarely do since I've worked in customer service and know it's not necessarily the employee's fault), I am promptly reprimanded by an indignant employee. Or an employee makes a snide comment just loud enough to where I can hear it, such as, "Why do I always get the janky customers??" Yep, not even joking. They need new management pronto!! What happened to customer service?! There was a time when Starbucks was held to a higher standard. With new local coffee shops popping up, they can't afford to get lax about it. Or maybe then can, which is why they're not too concerned. Either way, you can bet this janky customer will be telling all of her janky friends just how janky your store operates! And having a conversation with whoever's in charge. read more

The employees for the most part are very friendly, I used to come every day and didn't mind waiting because my drink was always right and everybody was so kind. However the recent employees that have been hired are pretty rude when taking orders, they also seem to get upset if you have any drink customizations. If you come here you kind of just need to expect to wait at least 20 minutes for a coffee. Every time I have went through the drive through for the past 2 months my drink has been made incorrectly, with the exception of this really nice guy that works early mornings 7/8ish and always makes it right. Some days if I have time to bring it and have it remade I will. Most of the time I leave having paid for updosed or extra shots and not have received them): now I just don't go at all read more

Awful customer service. I will not be going back to this location. After reading several reviews for this location I see that this is common. read more

4 years living in Jax and not once has this place given me a decent coffee. Thought enough time has gone by to where I could try them again today.. they will remain on my "do not go to" list. read more

Every time I call this place it like no one works in here. It just rings and rings and when it does pick up it's you have to put a code in. Ridiculous!! New management plzzz read more

The service is as horrible today, as it was when I came in months ago. I had a 1 drink mobile order that took almost 30 min. In store orders as well as drive thru orders that arrived after me, receive their order before me. The barista said they are a little short today. Wow! read more

REALLY slow. Waited at least 15 minutes for a latte. And as always, sat there waiting while many mobile orders were filled and just sat there. I really think customers in the store should be waited on immediately. haqwym-qupByd-6xudmy read more

Seems to me that it's a typical Starbucks. Nothing shinning or great about this location over the other I typically go to. I will comment about some of the others who have left a review. This location has a reputation for being slow. I didn't experience that at all. From start to finish, it was less than 5 minutes. Starbucks is a quick go to for a pick me up. Especially this fine Sunday evening. read more

Starbucks - Very clean store! - Coffee & Tea Near Me - Jacksonville, Florida

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Today I ordered three drinks that required a little more time to make, so we waited for a bit but luckily we beat the long line they usually have. The lady that took my order was very patient and she made sure she understood how I wanted all my drinks to be made. And to my surprise they gave me a $4 off card on my next purchase!!!! read more

Worst drive through and parking lot. Terrible design. Lines take forever. Tip. Park over at Ashley furniture and walk over. If you must have your coffee. read more

The reason I give this place 3 stars is because of how long the drive thru takes. I've never been here and it not take about 15 minutes. If you aren't in a rush you'll be fine, but if you need to get to work or an appointment, forget it. read more

THE SLOWEST starbucks in jacksonville. if you want starbucks before work, leave 30 mins early. yes, 30. it never fails, i am late every single time & sometimes even leaving that early. it's ridiculous, but i need the coffee so i suffer. read more

incredibly slow drive thru, got stuck in line and spent over 20 minutes. Today the inside was *randomly* closed. No explanation just "drive thru only." If that's the case your drive thru should be operating quickly.. read more

The quality of the coffees served here is good, this is another Starbucks that does not smell like burned coffee and its very clean. I would have given it one more star but I was there on a Friday night and they were busy and extremely disorganized. Starbucks is supposed to write your name on your cup, these people were too busy to do so, so if you weren't standing immediately next to the delivery station, someone who arrived later than you would snatch up your order. Seriously, such an easy fix, so why not? read more

The yelp reviews were true. Slowest Starbucks ever. One barista? Really? Out of blonde roast? No plan to make more. He just stepped over and showed me it was empty. Then didn't grab our Pike that we ordered in place of it. Sad sad sad. I had to get his attention to remind him after waiting for 10 min. Let's just say get it together? read more

Starbucks - Here is us with our coffee finally! - Coffee & Tea Near Me - Jacksonville, Florida

Don't go here if you're looking for a quick coffee. Plan to spend at least 25 minutes in line after you've ordered your coffee. They need a lot of help at this location. Not sure what the problem is but at least it's consistent. read more

Ok so maybe you have to wait a bit. But seriously who makes great coffee in seconds? Nobody. Staff was great. Coffee was exactly the way I wanted it. read more

Good Lord, this is the slowest starbucks I have ever been to in my entire life. Spent literally over an hour waiting for my mobile order to get done which consisted of two drinks and two egg sandwiches. Staff is nice but so damn slow. I don't know where all these people come from but they need to make another Starbucks location in river city! read more

Yeah, well, it is what it is. I don't go to Starbucks often b/c I don't care about coffee enough to pay their prices regularly and I make my own tea at home so there u have it. Now I am a BIG HUGE fan of their pumpkin bread, but that's seasonal so, moving right along. Speaking of seasonal, Florida is mostly hot no matter the season, but July is just almost unbearable. I was in the area, walking distance from this Starbucks, and decided to treat myself to a cold tea or something. I wound up getting the Peach Green Tea Lemonade and it hit the spot. Nice blend of flavors. It was a decent drink, I wouldn't necessarily find it anywhere else, but it wasn't anything to write home about. It was a cold drink on a hot day. They really couldn't go wrong on this. read more

Starbucks - Peach Green Tea Lemonade. Yum! Perfect for this hot day! - Coffee & Tea Near Me - Jacksonville, Florida

Employees are really nice but they always make my drink with WAAYYYYY too much sweeteners. I have to go in and ask them to either dump out 2/3 of the drink it just remake it. I'll just go to another location from now on read more

Not only did I have to wait 20 minutes but I also received the wrong food. Correct label, instead of egg bites I received a sandwich (which BTW is disgusting!). This isn't the 1st time I've had issues with this location. They're always the slowest it doesn't matter if you go through the drive thru or inside. It also doesn't even matter if you order your food 12 minutes before going because you still have to wait 20 + minutes. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

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Uhm... is this a Starbucks? Wow. Employees seem to be in over their heads. Never in my life have I waited longer for a latte. Insane... wife ordered oatmeal and didn't get it. She waited at the pickup, reminded a barista who gave her a 'I don't really believe you' look. She eventually went to prep the oatmeal and that's where it ended again. The oatmeal stood there, and we had to remind them AGAIN, that we were waiting for the oatmeal. When we finally Seriously, worst Starbucks I've been to in a LOOOOONG time. read more

This Starbucks is extremely busy, especially Saturday morning at 11am. Yet, they shock me every time. The staff is so guest service oriented. There's one particular person that sticks out every time I come here, because he's so personable his name is Allestair. He is literally the face of this location and will make sure everybody is well taken care of. His leadership shows! read more

The baristas at this location are friendly enough but there is such a backlog in their drive through that it affects ingress and egress in their parking lot. Today my wife and I waited 16 minutes for a chai tea latte and a smoked butterscotch latte. It is hard to say that it was a "bad" experience per se, but anyone expecting the Starbucks standard will be disappointed. The butterscotch latte was really weak, practically all milk. Faced with another 16 minute wait we kept it moving instead. read more

I've haven't had issue with this Starbucks so far. Drinks are out in a reasonable time, given how busy they can be, my mobile order is always there by the time I get to the store, and my drinks are always made correctly. I'm glad I know my usual orders because I swear the menu gets smaller and smaller, down to ONE menu panel and some promo shots last time I went in. Probably a corporate thing, but sheesh. Know what you want ahead of time since there's nothing to look over, or look at the menu on their phone app (as a barista suggested to someone at the register lmao wtf). I don't know why some idiot designed this tiny parking lot for a Starbucks! 98% of the time the line for the drive thru extends into the lot, locking you into your parking spot. I highly suggest either parking at the END or across the way to avoid having to wait for the line to go down, or someone happens to be nice enough to let you out. read more

I was very disappointed yesterday with my visit. I ordered ahead, and when I got my drinks one was the wrong size. I ordered a trenta, and got a venti. I also ordered sugar in my nitro cold brew, and they didn't put any in. I am unhappy with my visit. read more