It is a Starbucks. With a drive through. Access heading south on the highway is a bit of a pain, since you need to make a U-turn then another to get back heading south, but if you are headed north from Kona, it is easy in and out. read more

This place is trash. The customer service here is horrendous. I would give them zero stars if I could. The manager has the worst attitude ever she makes you feel like you're inconveniencing her. I asked for light ice and it seems like I've asked them to give me their firstborn child. I I hand the drink back and say this is a full cup of ice, not light ice and the barista walks away and comes back with even more ice in the cup. Worst customer service ever stay away if you can. read more

Starbucks - Label even says light ice. Cup is filled! - Coffee & Tea Near Me - Kailua-Kona, Hawaii

Visiting from out of town and needed a new mug from Hawaii. Very friendly staff and conveniently on the main road. read more

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The guy at the register didn't listen to a single thing I ordered. Was rude and the barista was probably new as he was making one drink at a time. 2 drinks tools 15mins to make. read more

Legit the best Starbucks on the island. There were three people working when we came in, and every single one was super friendly and smiley. Such a refreshing vibe. It wasn't busy at all! The drinks? Perfect. And the bathrooms? Spotless. Zero complaints. If you're in the area, skip the chaos (at other Starbucks) and come here instead. read more

When taking my order they were really nice. But when I went to pay with a gift card she gave me attitude. When I asked for a receipt. We can print it out umm! I said yes because I want the balance of the gift card. Sorry to put out the girl at the drive through. Next time I will get food from Land L next door. read more

Never had an issue ordering 'light on ice' at any other Starbucks. I feel like they added more in spite. read more

Starbucks - 'light on ice' - Coffee & Tea Near Me - Kailua-Kona, Hawaii

I ordered 2 breakfast sandwiches in the mobile app. Said it would be ready in 10 min. Even though they were backed up, my sandwiches were ready by the time they were promised. Way to hustle, Baristas! Very nice place, by the way, and efficient and friendly baristas. read more

Starbucks - All Day breakfast! - Coffee & Tea Near Me - Kailua-Kona, Hawaii

Currently only open in mornings. So get there before 11:30am if you crave caffeine, sammies, or pastry...

Inside coffee bar So I stopped by here to get my Java fix but also was hoping to set up to work a couple of hours. I asked the Barista and she said of course!! The buzz here is infectious!! Great music ( the play list is perfect) & the atmosphere is warm, comfy and if I was looking for a job, I'd apply here!! Good selection of snacks and yes hot piping coffee! Mahalo to crew here!!' read more

Starbucks - Inside coffee bar - Coffee & Tea Near Me - Kailua-Kona, Hawaii

This was the free locations that were open. Drive thru and walk in open. Very limited seating available. Loved the selection of themed mugs. I just had to have one before returning home to FL. Also just had to have my go to drink of iced peach green tea. FL locations have been out of peach so it was nice to have this again. read more

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they were closed at 6:30 but their hours are till 7. really really pissed. my dog wanted her pup cup. NEVER going to that starbucks again. read more

Starbucks - this is sofie. she is really really really upset. also i wanted a ham and swish croissant. i am very upset too! - Coffee & Tea Near Me - Kailua-Kona, Hawaii

Went to this Starbucks location today and walked up to the door as the drive-thru was closed (because it is half the time even when they're open), only to find the door locked. I looked at the hours on the door, they close at 12:30 PM on Saturdays. I looked at my phone, it was 12:22 PM as I stood there. I knocked on the door and a woman walked over to holler through the door that they close at noon on Saturdays. I pointed at the sign and showed her the time on my phone, stating the sign doesn't say that, it says 12.3 (it says 5 AM - 12.3 PM, no colon before the 3, just a period, and no zero after the 3) which means 12:30. She said the sign is wrong and they close at noon. I guess she got confused by the "12.3" typo on her own company's sign and thought that meant noon? Or maybe the posted hours are there for decoration and they just close whenever they want? read more

The order clearly states no form, extra hot. Printed on sticker. If you can't make it right, what's the point? read more

Starbucks - a cup of coffee and a spoon on a table - Coffee & Tea Near Me - Kailua-Kona, Hawaii

apparently they close at 12:00 am on Saturdays with no explanation or hour changes on website or google. pretty ridiculous!

Really like this new Starbucks this AM I decided to go to the one over across from Walmart and when we pulled in to park there was a homeless dude sitting at the seats and he was screaming and carrying on like a maniac so we just left. I don't have no time for that garbage and then they other Starbucks down on Henrey street is basically the same way with people shooting drugs and getting blood on the bathroom floor! So sick of that. And Starbucks doesn't care who shoots up drugs in their bathroom or poops on the floor! So being at this location sure is nice!....... so far anyway read more

Starbucks - Coffee & Tea Near Me - Kailua-Kona, Hawaii

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Always great service!!!! Always out of one of my fave Teas but still very awesome workers and service!

Kona's newest Starbucks has a drive thru! Next to Queen K 76 and L&L. Perfect for on the way to the airport. Lots of parking and ADA accessible! read more

I absolutely hate this Starbucks! Whenever I go through the drive through past 7pm, i pull up to the microphone and they don't answer. I was once in the drive through for 10-15mins trying to get someone's attention and no one came on or said they were closed. All the lights were on and it seemed like they were open. Also when I googled what time they closed it said 8-8:30. I pulled up to the window and there was no one to be found. We sat there for about 3 minutes and gave up. This happened to us multiple times and i don't recommend this Starbucks to anyone! They need to shut off their lights for the drive through or put a cone if they're closed. But there is one worker who is absolutely AWESOME! Sadly, she's only day shift. read more

Not only are the espresso shots always dead but so is the service. Lorena or whatever he name is at the walk-in POS is always extremely rude. Multiple times I've come in and she has been super rude. I don't have a complicated order either. I usually just come in for an iced coffee, sometimes with a shot in it and she always asks me, "what are you talking about? what do you want?" and I have to explain over and over what I mean. Today, I came in and asked for a "salted caramel cold brew" but accidentally said "foam" instead of "brew" so I quickly corrected myself. She then gave me an irritated look and huffed before saying, "what? what is it that you want? what you saying?" I made a slip up and I corrected myself and she treated me like I was an idiot. I have been a starbucks barista before, customers can be pretty damn rude so I get it but she is out of line with how she talks to customers. read more

absolutely the slowest STARBUCKS on Hawaii Island. it never used to be like this but it is now I stop here atleast 3-5 times a week usually before I got to work if I'm extra tired from my first job if I need a pick me up and recently for about 3 weeks now honokohau Starbucks has been extremely slow. if your planning on stopping here before work make sure to leave an extra 20 minute or more grace period for your self to get to work, cause that's how long it's gonna be. read more

Great location with gas station on the way to the airport. They made my drink right which is rare!! Thank you!!

This is still the best Starbucks on the island, but like all Starbucks locations lately, it's also going downhill. Every other time we're here, the order's wrong (even after repeating it multiple times) and they hardly have their order screen on to make sure it's correct as you order. But today, even after repeating them, 2/3 of our drinks were very wrong. Then at the window, they handed us the drinks in a carrier that was ripped halfway through. So half the tray collapsed, spilling the only correct drink all over the inside of our car and myself. It's just hit-or-miss lately, but they do have 3 or 4 of the nicest, most professional baristas that are reason enough to come back to this location. read more

Hawaii has some serious issues with basic customer service. Everywhere you go on island, you get some mediocre customer service. With that said, I am happy to say that I've always received good customer service at this particular location. Good job on not practicing the typical customer service on island where it feels like you're doing the businesses a favor. Keep it up, guys! read more

I came here 3 or 4 times on my vacation to Hawaii last week. Each time I visited, I was met with consistently bad customer service. The baristas often stand around and chat while there are 3 or more customers in line -- they'll look at you waiting and continue their conversation, and once they make time to take your order, they will not even apologize for the delay. Very different experience than the Starbucks's in the continental United States. Disappointed. read more

I love this location!!! It's always super quick and very friendly! My orders have always been correct!