This review is for Allie who worked the drive -thru this morning. The car in front of me was obviously being difficult and I could tell Allie was probably a little frustrated with her. However, when we came up next, she greeted us with a bright friendly smile and was so sweet. I admire people like her who don't allow negative customers to effect her attitude. Keep up the great work, girl! read more

Slowest Starbucks on the planet! I waited 12 minutes for my iced coffee and it wasn't busy. Staff is super nice! But they need to hire way more people at this rate. I even went inside thinking it would be faster then the drive-through . This is the third time it's happened read more

The drive thru at this location is painfully slow. I once waited in line for 15 minutes without moving at all. I had to leave without anything so I wouldn't be late to work. If you come to this location, go inside and be prepared to wait no matter what. read more

Super rude staff inside, super slow drive thru (waited 20 min all 3 times I've been), they were out of the turkey breakfast sandwich all 3 times I went, and today they messed up my order. Total disaster!! read more

A very standard Starbucks, but it has a beautiful interior and a lot of places to get work done or study. Just the other day my fiancé and I did some wedding planning and it was very nice being able to sit in a somewhat private area and talk. read more

This is the slowest drive through line in the WORLD. I have time to write this review because I've been waiting for the past 15 minutes............. read more

Worst starbucks ever. Ordered on my phone and took them more than 10 minutes to make mmt drink and it was not busy at all

I alway love starbucks, especially the holiday drinks! Bummed that pumpkin drinks are gone read more

Starbucks - Entrance - Coffee & Tea Near Me - Ladera Ranch, California

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Slowest drive thru EVER!!! I thought they would get quicker after they had been open for a while, but not so much :(

Messed up my order. Forgot vanilla in the vanilla latte. Not sure how that happens. First time that's ever happened at Starbucks. Gave 2 stars because it's convenient. read more

Love this location for us Laderians!!! They just need to add some soft chairs and couches for a more relaxed, "living room" type of atmosphere. read more

The slowest service, worst tasting coffees I've ever tasted at a Starbucks!! I've given them 6 months to get adjusted, tried several beverages and different times of the day and there's nothing my wife and I like about it. I don't understand how it's always bad and we were excited about it opening, oh well! Guess I have to go to the other 21 locations in a 5 mile radius read more

The other day I had driven extra miles just to go through the drive-thru location in Ladera Ranch off Antonio Parkway. Let me tell you I am a gold member and loyal, daily starbucks customer. Jade, the young woman had served me in the drive-thru. I had ordered a Venti Violet drink and asked for light ice. Jade gave me extra ice and a pink drink instead. I complained politely and she refused to give me a new drink. She finally had given me a new drink and she did not put the lid on all the way and she did not give me the larger straw. I was in a hurry to take my son to school, the drink was for his teacher who has allergies. I am dissapointed in this experience and I hope it won't happen again because I love starbucks. this is a bad location and if you get an asian girl named Jade don't be surprised if you receive bad service!! read more

This is the slowest Starbucks ever! Their only concern is servicing the drive thru. Even mobile orders are ignored in deference to the drive thru. Stay away unless you are willing to wait 20 minutes for your order. read more

Awesome spacious lobby, Really nice staff, but literally, so slow. I wouldn't advise going through drive thru mon-fri unless you have like an extra 30 minutes to kill. Weekends, forget it. read more

This Starbucks is generally pretty good as long as if you are going in the store you don't park in a spot where you might get blocked in from the drive through line. I tried to place a mobile order today for two items. One of the items was a venti dark coffee and the mobile app showed the location was out. So I ordered the one item and went to the store. In store they had the dark roast. I asked the cashier why the mobile app said they were out and she explained a number of people noted that and they don't know why it's happening. This seems lame to me and I'm guessing she just had no clue and no interest in finding out. It won't stop me from coming here but what use is the technology if it doesn't work. read more

Patience with the new store is a must, 3rd visit since opening & orders have been incorrect or not put through; having to reorder @ the window. & everyone is hitting the drive thru curb :-) read more

Quick service, clean environment, and stellar employees who obviously love their job. What more can you ask for? Great job guys!

People of Ladera...freakin relax!!! They are doing the best they can! I am giving them 4 stars because yes, there are improvements that need to be made. That being said, from what I have seen of the customers, why would the employees be nice??? ya'll are SO RUDE!!!! Yes, I waited a long time for my drink, I also watched the employees hustle with the 20 other drinks they are trying to make and deal with your horrible attitudes because the printer did not print out your frappuccino sticker. Make your own coffee or learn how to have some grace. Katie, Craig and Matt you are delightful don't let the haters get you down. read more

My favorite Starbucks to study and get coffee at. Friendly, professional staff, and good coffee making skills.

It's a place where the best of the best coffee is! Starbucks is the #1 international coffee chain! You walk in and the warm smell of creamy and sweet coffee wafts around the room. The place is spaced out and has many nice tables. The store and the bathrooms are clean. The service is nice and friendly, and the taste of the coffee is rich and delicious. They also have food that is delicious, warm and fresh like a buttery, warm, and greasy cheese bagel or a flaky croissant. They have a fresh and pretty inside with comfortable looking places to eat and drink. I'd come here every morning if I could! read more

This is maybe the worst Starbucks in all California... It's unbelievable that after 6 months or more they were not able to put together a team that cannot take care of at least get the cashier lane moving or know about how to prepare a espresso cofee.. Espresso coffee don't come venti and a espresso machiatto is a completely different thing than a caramel machiatto, come on guys!!! read more

Worst Starbucks..I Hateeee coming here because not only is the staff rude...like rude..no other Starbucks the staff is like this but they have never one time got any annnny of mine or my friends right...I don't know who does the hiring but they should get some tips from the other Starbucks..again tonight...i bet my bf before I left something would be wrong. And even the night staff is rude. And the line is horrible...... read more

This is the closes Starbucks to our home and usually where we go. It can get busy so we order on our app. Maybe they can open another at the new shopping center down the street on Antonio and Ortega read more

I was in yesterday and a young man by the name of Eric made my day! He was courteous and most pleasant. I am very picky and the way he made my drink was perfect. read more

First time visiting this location. I pulled up to give my order and the gentleman told me he'd be right with me....10 minutes later, my order was taken. Literally, ten minutes!!! The line ahead of me had already cleared! And the line behind me was piling up. For someone who wanted a quick coffee run, that was totally inconvenient. On top of that, I ordered a cinnamon chai latte with coconut milk. My drink tastes like they opted to use water instead...come on guys!! read more

People are nice. It's a brand new Starbucks so it's purty. Plenty of open seating inside. Has a drive through. Pretty good addition to Ladera read more

Walk in customers are clearly not the priority. Very long wait for coffee as compared to drive thru.

Everything is great EXCEPT for the drive thru, the process to get into the drive thru is a joke as they have you drive in a complete circle and then make a u-turn to get into their drive-thru line, but before you can get there people cut through the orange cones that tells them to go the other way, thus, cutting you off in the drive thru line! I hope they figure out a better system soon. read more

Is it possible to like the inside of a Starbucks location but absolutely hate it's drive thru? Cause that's how I feel about this Starbucks! The number of times I've had my order messed up in the drive thru ordering is unbelievable. I don't always have time to park and go back inside to correct it either because this drive thru line moves slower that others in my opinion. My order ain't that difficult Starbucks.. It's literally just iced tea. It's already pre-made!!! Sometimes I'll add a breakfast sandwich and 7/10 times it will be the wrong sandwich even after I've asked if they have the one I want still in stock. I'm only giving stars for the inside of this location because I like how many tables and outlets are available for studying or doing work. But since they've moved the drive thru line to wrap around the parking lot, I'll avoid this location because getting out of this lot during Starbucks peak hour is a nightmare. read more

Great Starbucks. I like how big it is and the staff is always friendly. Very convent and easy to access. Highly recommend.

Great new location. These guys are quick, wow. Huge line in the drive through but still able to make my breakfast in record time when going inside the shop. You guys rock! read more

Service was fine, machiatto was fine but am I getting nit picky about the floor being littered with trash?? Come on Starbucks, let's not slip into McDonald's stratosphere. read more

This review will probably not affect the overall performance of this store, but I need to mention that approximately 1 out of 3 times I go here the order gets messed up. I know it is a busy store, but geez people, let's get it together; especially when dealing with the drive thru. If you go here, check your drink, check your food, check your order...before you drive away. read more

So, want to love this Starbucks, I really do. But literally everytime I decide to give it another try, I am disappointed. I went in this morning, and yes they were busy-ish (I've seen it way worse). I ordered a skinny vanilla latte, and when I received my drink, it was indeed a latte, however, it was made without the vanilla. Now, once in a while this is ok, but this has happened several times at this location only. When I brought it up to the barista that it had no vanilla, the person behind the espresso machine muttered something under her breath, and rolled her eyes. I have seen this person several times when I visit this location, and each time she is rude. It's disappointing that such an unhappy, unfriendly person is working there. The worst part, I gave them a tip, that they 100% did not deserve! I will be going to the Crown Valley location from this point on, and NOT make this mistake again! At least they know how to smile there! read more

Good service but a very long wait when you walk in. The drive through is a little bit better but can get very backed up at some points. A very good space to sit and do work. There are always seats open. read more

I come here all the time through the drive through. Literally the nicest baristas I have ever met! I have never been disappointed with this location. read more

Props to Eric, the most talented employee I have ever witnessed at Starbucks. I've been going to Starbucks for 6 years, and I've never seen a worker work so fast and so methodically. He's also a very kind and well-spoken individual towards the customers. read more

Every time I go to this Starbucks I have a negative experience (and I got a lot). The workers are slow and unorganized inside and at the drive thru! I have had drinks stolen, never made, and been honked and yelled at by other customers in the drive thru line because no one had taken my order for 15 minutes! They need to step up their game as the only drive thru Starbucks in Ladera Ranch. read more

I'm giving a four star only because I had many bad experiences at this Starbucks with all the new people who are constantly being trained at the location. There is no coffee without a barrista . That being said, I had a bad experience a few weeks ago I practically left crying. Yes, I said it, I love coffee! so I get emotional about it. The manager Vic however was very generous and kind to me and changed my experience. I recommend to go into the store if you are pressed for time and not the drive thru. read more