I stopped by this Starbucks and wanted to use the restroom, but manager Joel informed me that I could not do so unless I made a purchase. After buying something, I was finally allowed to use the restroom, only to find that it was dirty and poorly maintained. What disappointed me even more was the overall attitude and customer service. The interaction felt unwelcoming, and the experience was unpleasant from start to finish. I understand that some locations may face challenges based on their area, but that should never be an excuse to treat customers disrespectfully. I visit Starbucks almost daily and work in customer service myself, so I understand the importance of making guests feel valued and respected. Unfortunately, this location did not reflect the level of service I have come to expect from Starbucks. I hope management addresses both the cleanliness issues and the customer service concerns at this store. read more

Starbucks - Store front - Coffee & Tea Near Me - Las Vegas, Nevada

I goto many various Starbucks when I travel or just in general....I happened on this one after an appointment and it is quite large with a huge community table. Barista was cool...the manager I think or assistant manager I forgot what the badge said was really nice they weren't super busy. They got the job done properly and the location is clean and efficient! Grande Blonde Soy Latte with No Foam...in my own cup as most common for me.... No complaints only good here... read more

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The service was terrible they wouldn't give us water cups and in exchange tried to get us to PURCHASE items or water BOTTLE for WATER...Wouldn't go here ever again i am disguste. read more

Today, a stupid old non-customer decided to yell at a Barista a foot shorter than him and decided to get me involve which is why I am finally writing a review for this location. This is one of my two regular starbucks that I go to a few times a week so I can confidently say that this staff is one of the best, friendliest, and most professional team that I have dealt with when visiting Starbucks around the world. The drinks are always dependable. If I order a hot drink its hot, if I order a cold drink its cold. They are quick to make their drinks and foods even though this store gets very busy being at a major intersection. I have yet to have a bad experience here after coming here for almost 3 years which is why it deserves 5 stores. They always remember my name and make sure to having short conversations, when able, to remind me why I like this location. read more

This Starbucks is super clean, service is fast and efficient. I ordered a hot mocha and it was super delicious Bathrooms are also super clean. read more

(only so I can post this) Stopped in before work, clearly in my work uniform--do I look like I came in asking for a free bathroom and a place to hang out? I ordered my usual: chai tea and coffee cakes. But before that, I asked for the bathroom code. Cashier hits me with: "Are you going to be ordering something?" Me: Of course. Cue the eye roll. What kind of question is that? I get that there are policies--but I was obviously a paying customer just trying to use the restroom before my shift. It's a bathroom, not a VIP lounge. Let people be human. Yes, I ordered. But now I'm also leaving this review. read more

I usually never get disappointed but maybe it's the location I decided on. Went and ordered my usually which by know I'd know if something's off. I ordered a brown sugar shaken expresso and not sure what I got. Looked like a regular latte and tasted watered down. Was looking to contact customer service but they seem to make it difficult to. read more

I'd like to give a huge shout out to Vivian and her awesome customer service at store # 25810. Vivian acknowledged my patience as I was waiting for my iced coffee order she went above and beyond on servicing me for the long wait. Thank you so much Vivian keep up the good work. read more

Starbucks - Thank You Vivian - Coffee & Tea Near Me - Las Vegas, Nevada

Used to come here for years before the pandemic. It was improving for the better before. The seating by the pick order was great. Seats were high, so we're the tables and had charging ports. Behind that was two big tables for groups had one couch on the left and one to the right rear exit. Three little tables for singles and two big ones up high near the entrance. Then there was the same thing that's there now the long sit down table. Now it's all changed, after the pandemic, those tables are gone. Replaced with higher chairs that look more like stools for children. Those chairs now the back rest now are below half of your back couple inches from your waist is and the tables are somewhat spacious but because your hunched down more because of the high chair and cramped table. It's even worse if you have a small laptop or Mac book. And if you want to write something down, it better be a small notebook. Now all the outlets are covered, so nowhere to charge your laptop. So these chairs and tables are just meant to be uncomfortable to sit for an hour max and get you out. To give you an example it's like if you went back and sat at a elementary school student desk. Cramped, short and uncomfortable. Noticed that this all started going downhill a little after Starbucks were not allowed to kick homeless people out if they sat around. But then the pandemic happened, and they shut their doors for a while, and then as time came by, this new design took over. It honestly just sucks now. I would just come here to pick up a drink and use the bathroom. Before, I would buy something before using the restroom, but now it's just not a fair deal with how it is inside. read more

The drinks are the same at every location, as is the food options, but the staff at this location Is the bomb read more

Starbucks - Display - Coffee & Tea Near Me - Las Vegas, Nevada

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Really Bad service The girl serving me wasn't happy ... poor service And my coffee is definitely not the one that I usually take somewhere else ... that's my last try with the Starbucks branch read more

I Go to the school across the parking lot earlier I ordered a venti matcha and asked for hot water, which they gave to me no problem (mind you I also tip all the time). I went back to refill my cup with hot water after a meal and they said NO! I asked if it's because I didn't purchase anything ....at that moment.....and the cashier said yes. I ALWAYS order from this Starbucks because it's conveniently located but for them to turn me away for some hot water mind you I BOUGHT A DRINK A FEW HRS AGO. Customer service is subpar. Mind you they've mixed up and gave me 2% milk instead of oat milk .... Which completely messed up my stomach and I still didn't make a big deal about it. I'm disgusted by their business practices. read more

This is MY Starbucks, just a couple blocks away from my house so I stop by pretty often before work and during the Happy Hour specials. The inside is usually pretty clean and the staff is always happy and helpful. I've had a couple occasions where a drink is made incorrectly but have never had an issue at this location with getting orders fixed. Like I said, everyone has always been especially friendly and helpful which has not always been the experience I've had at some other locations. The drive through has been hit or miss as far as speed goes, but it seems like they train new people pretty often which leads to the longer waits. Today I was stuck in the drive through for about 10 minutes without any movement. When I got to the window, the barista immediately gave me a gift card for a free drink for the long wait. Now that's great customer service! read more

Starbucks - Venti iced cafe mocha and free drink gift card for the drive through wait - Coffee & Tea Near Me - Las Vegas, Nevada

I used to love Starbucks. But many stores are BAD. Tables not cleaned. Drinks made incorrectly and not served full. If you spend $5 on a drink please fill it up. Attitude from baristas. Better service at McDonald's and it's cheaper. Will not be coming back. This used to be a good Starbucks, now it sucks. read more

Starbucks - Not a good iced chai latte in dirty surroundings. Starbucks going down hill. Used to love Starbucks. - Coffee & Tea Near Me - Las Vegas, Nevada

Barista sitting on floor and I'm still waiting for my drink... was told it'd be 30min drink wait and they're definitely not busy right now. 4pm on a Saturday. Drink recipes are specifically made to be prepared in under a minute. WHY is it taking 30min to make a Frappuccino in 30minutes???? read more

Starbucks - Barista sitting on floor and I'm still waiting for my drink... - Coffee & Tea Near Me - Las Vegas, Nevada

Sorry, this use to be my Starbucks. I'm actually about to drain my stars and just be done with Starbucks. There are so many other good options now so it's easy to say goodbye to Starbucks. Andrea is so rude, it's unbelievable. I wanted to use a coupon from the app and she was not having it. It's not my fault that Starbucks had a promotion. The service here use to never be like this. There is another girl, really pretty, who also has major attitude about using points for a drink. What's the point of having an app if the barista is going to be mad at you. My hubby usually goes to this location too because he works at a hospital near by and he says the drinks have been inconsistent and he sees where I am coming from. I'm thinking about buying my own machinery and start making mine and my hubby's lattes at home. I can even get cute cups and save all his nurses trips to Starbucks. read more

NEWEST VEGAS STARBUCK'S OFF THE STRIP My brother knows that I am a Starbuck's fan. A couple days ago he texted me that they opened a new Starbuck's at Eastern and Tropicana. Fast forward a couple of days when pumpkin spice season is kicking in the cooler weather at Starbuck's, and I was up for checking out the newest Starbuck's off the Las Vegas Strip. The newest Starbuck's off the Vegas Strip is located in the Burlington Coat Factory Shopping center. It is so new that it has that new scent you associate with a new car. The asphalt overlays a sundry of parking spaces and drive thru lane. The lobby is commodious with the airport hangar layout. Tables and seats are plentiful and include three plush chairs. Because there are zero west facing windows the annoying sundown glare ought to be nonexistent here. I ordered my beloved drip with pumpkin spice syrup. In my opinion, Starbuck's shines with its pumpkin spice beverage line. I don't know why they pass over offering it all year long. Word of mouth hasn't spread on the newest Starbuck's off the Las Vegas Strip. The upshot is that it is sparsely populated. The barista was friendly as she answered my questions: Me: "How knew is this Starbuck's? " Barista: "We've only been open for a couple of weeks." Me: "Are they opening any other new Starbuck's? " Barista: "We are pretty saturated in this area. They just opened the Starbuck's in the Grand Bazaar Shops." Me: They just opened the new Starbuck's in the Grand Bazaar Shops (kind of excited)......" What better way to kick in a Holiday's season of drinks with a brand sparkling new Starbuck's. Holding up my cup of drip coffee with pumpkin spice coffee, I am sending an Internet toast hoping for years of prosperity for the newest Las Vegas Starbuck's off the Las Vegas Strip. read more

This location is open inside for order and pick up only! But who cares? Drive thru is where it's at; you can hear the smile when they speak. Today I initially ordered 3 drinks but then my daughter in law wanted to try the new Iced Guava Passionfruit Drink. Woah so worth the drive back! It is the perfect summertime drink. It is the prettiest pink Ever and who doesn't love guava; the sweetness is the perfect balance. Please try it before it's gone. You know Starbucks is good for removing a drink after you fall in love with it. read more

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I came here while I was waiting for my car to get done being detailed. The employees where nice. I like that this location is not CRAZY busy. Good amount of seating as well. I heard one of the employees say there reviews went down n I wAs like hmm.. well not on yelp IDK lol.. so I decided to leave a good review. read more

Starbucks - Ice passion tea - Coffee & Tea Near Me - Las Vegas, Nevada

Busy location!!! Mobile Order at all cost! So from time to time I have to head over to the eastside of town and this location is right off Tropicana & Eastern. When I thought about visiting the other location not too far from here on Flamingo/ Sandhill I was a bit leery since they messed my order up before when I was running late. When I pulled up to the stoplight I could see the drive-thru was wrapped almost around the building. Completed my mobile order and was able to run (literally) right in and my coffee and sand-which were already ready! Yessss! Speedy and accurate service will always get a full row of 5 stars from me, not to mention the baristas working inside were so sweet and really working their asses off! Kudos to this Starbucks team! read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

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Super great employees upbeat smiles pleasant knowledgeable ..... not all Starbucks are alike I do not go all the time. So when I do go it's a treat .... I love that all of the employee where on there game it makes the treat even better So if your on the area defiantly stop at this Starbucks they make you feel better about spending 5 bucks on a coffee lol Another great visit here with sawyer he is the best read more

So I ran through the drive-thru here just before closing tonight because I wanted to try the new triple mocha Frappuccino but as I drove away and took a sip I realized it was caramel. I circled back through the drive-through immediately, but they already had turned out the lights to close the store, wouldn't speak to me over the speaker, wouldn't even answer me even though they clearly saw me when I pulled up to the window. I held up the Frappuccino so that they would see I was the one they had just helped moments before, but they continued to ignore me. Went in 2 days later and discussed this issue with the manager who was very professional & apologetic, especially that I had to come back to the store to have this dealt with. She made me the drink I had ordered and said she would discuss this issue with her staff. The drink was great and I appreciated the way this was handled. read more

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Really friendly Barista - drinks were made to perfection. Wait time wasn't too bad. What more can you ask for a caffeine stop?

Literally just ordered something from the drive thru 5 mins ago. seems like iam bothering the lady thats stationed there..I apologize for bothering you. read more

Everyday we lit ! Shammah is awesome, she the best!! Happy to see her beautiful face with her melanin glow read more

Starbucks - Refreshing - Coffee & Tea Near Me - Las Vegas, Nevada

They gave me a drink that was full of ice and she didnt even give me a reciept. But it was good! read more

Starbucks - Drink full of ice - Coffee & Tea Near Me - Las Vegas, Nevada

Best Starbucks Ive been to so far in Vegas. There is one closer to UNLV on Maryland Pkwy which is packed usually with students (naturally). And another farther down Eastern on Desert Inn, but the drive thru configuration is a little awkward and the baristas haven't always been that friendly or helpful. BUT, this Starbucks was perfect. The barista offered different options and actually told me he would make it any way I liked. I don't think I've ever heard that at a Starbucks. I always get that feeling I'm twisting their arms. Lol I still don't like paying $6 for a grande frap, but as an occasional treat it's ok... especially if they are willing to make it just the way I like it. The drive thru was super fast and an added plus is the spacious parking lot to maneuver in. One last thing... Thank You to whomever built this Starbucks ...not just for giving me a place to grab a cup of joe close to my job, but also for giving the area a much needed improvement!!! read more

Kiane (pink hair) is an angel!! So genuine always in a great mood. This Starbucks is also just always friendly and super fast when I'm on my way to work!! Not to mention my drink is always consistent read more

Sadly , another homeless shelter. Plenty of employees eager to stay behind the counter and man the drive through window while homeless people destroy the lobby and demand water and ice and napkins and bathrooms . Just watched the employees fill up a homeless persons cooler with ice . He gladly relayed them for their generosity by loudly disturbing everyone's peace by yelling to another homeless across the room , and leaving a trail of Dorito crumbs which he emptied on the floor . The tables here are filthy the floors are filthy and no attempts to come through and clean . read more

I love this Starbucks ! They are always so nice and the best part is they are always so fast which is the best part when running late in the morning read more

I would've gave 0 stars if possible but I can't. First of all I haven't gone there personally but I have to hear all this horrible customer service from my dank gf, and can't believe you don't have employees that can make a simple coconut Milk and white mocha. And again today my DANK af gf tells me it's "decent" like cmon bro again?? Put some knowledge into your employees!! read more

This Starbucks is currently my favorite location. All of the staff are so kind and friendly. The customer service here is great. The drive-thru line moves quickly. If you go inside, they also make your drinks fast and they keep the cafe very clean. I love going here. read more

This is my new location since I've gotten a new job and they are absolutely amazing! They always have my order ready when I get there! I will say make sure you order at least 15-20 minutes before if you going after 7am. They get very busy! The staff is amazing and so friendly! I absolutely love this location! read more

Drive thru was too long so i went inside with grouchy 4 year old. Ordered 5 items bit annoyed i paid for breakfast food items that were not put in the bag. Buying for people and then it isnt given is waste of money, i was only one there to be served. Too late to go back last week was given totally wrong items but next time i will check all bags before leaving drive thru all not! banana nut bread is bit stale/horrible when not heated which is why asked for heated. i reached destination it was to late to go back. Get it together, someone missed out on breakfast!! read more

This was a cool Starbucks in this old neighborhood in Las Vegas. It's a bigger establishment than your usual Starbucks and it's very nice ambience. Very eclectic people coming in and out and I feel like I'm in Los Angeles or Nee York. Love the place and the feel. Come out and check this out when you're in the area! Just had my coffee fix and my Bacon Gouda Sandwich. of course you have to have a lemon loaf with that order for sure. Yum ! Ready for my day to start! read more

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I asked for Carmel all over the cup and when I ordered a milk the dude couldn't comprehend. Then I don't get my Carmel all over the cup and he says I can give you some Carmel. Dumb!! read more

Extremely Rude!!! My friends & I are on holiday in Vegas for a couple weeks. We are avid Starbucks customers no matter where we travel to. Went inside about 15mins before closing hour. First off 3 people were on the clock but they all ignored us for about a minute, probably to see if we would just leave so they can close shop. A gal took our order, we purchased 3 drinks. It took all 3 employees, 15mins to make these & they made 1 drink incorrectly. During the process the 2 female employees were talking trash over the headsets while making stink faces at us. SO RUDE!!! Never going back there again. Worse service ever. Never been so insulted. read more

Can someone update this locations time... it's 9:42pm and I just pulled up through the drive-thru and they told me they were closed when it says on here and google that they close at 10pm. Really annoying because I drove WAY OUT OF MY WAY to come here. Waste of my time and gas AND now I'm thirsty. Ugh! So annoyed. read more

Well, better experience than last time. There weren't any "Unwanteds" hanging out and my Americano drink was made perfectly.

I put in a mobile order for two drinks in accident to a different location. When I stopped in to this one on trop@eastern and they said I didn't have it, I go upset but thankfully Eli was able to help me get my drinks!! Will be careful next time. read more