Service was pleasant and quick, however, coffee was not as hot as it should be. Plus it is busy on Shelbyville Road currently. Makes getting back on the road a bit more difficult. At least this Starbucks is clean, airy and comfortable. read more

Quick, knowledgeable, friendly, consistent, service. Restaurant fairly busy. Hot chocolate with whip cream hit the spot!

Went to Mall; still closed. This was nearby and easy to get to. Nice seating area. I have found not every store has places to sit eat/drink etc. Very helpful staff and I always get same drink: short non-fat latte 180 degrees. Perfection and made quickly. read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

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Today's performance by the lady taken the order earnest this five stars and this location also serves heavenly drinks. The one today if I could insert an IV and go all day on this drink I WOULD... read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

The best Starbucks in town superfast always gets the drinks right. The staff is so friendly if you come up, they'll remember your name not only do they care about their customers they go above and beyond to make sure their customers are happy. read more

this lady was really nice to us, and was very outgoing. it really put our mood in a better place! I go here often and it always is a good time! read more

Anytime I come here I get fast service. The morning staff seem a little more upbeat and welcoming. The evening staff aren't rude but they just seem more task focused instead of trying to deliver over the top customer service. That part doesn't bother me, I rather have my order quicker and correct than extra smiles and pleasantries. My personal opinion. The toilet in the women's restroom is horrible. You have to flush it a minimum of 3 times just for #1 and toilet paper to go down. They even have a sign about needing it to be flushed multiple times. I don't understand how this is a problem when this store was recently renovated and the toilet wasn't messed up prior to the remodeling. Why can't this be fixed. This is why they lost a star. Overall I still like this store and will return but someone please fix the toilet. read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

This was the very first Starbucks my wife and I visited during our house hunting trip to Louisville five years ago when we were relocated. Back then, I had no idea which part of town we were in. As it turns out, we settled down and purchased our home in Prospect, but we still visit St. Matthews quite a bit. I really like the location of this particular Starbucks, makes for a great place to stop for an espresso when running errands. Staff is always very friendly, courteous and efficient!!! read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

I've popped in to the Starbucks a couple of times to pick up mobile orders and my drinks are always waiting for me as soon as I arrive. My order has always been accurate and tasty. One thing about this Starbucks that I will say is, unless you're coming the from the West down Shelbyville Road, this location can be a bit hard to get to when traffic is heavy. And their parking lot is really horrible, especially when the drive-through is backed up. read more

Starbucks - Streetview - Coffee & Tea Near Me - Louisville, Kentucky

Wow, such rude employees here. I ordered my drink on the mobile app, and stood at the counter for 5 minutes and no one even acknowledged me. I was the only one in the store. There were 6 workers who all walked up to the counter where I was standing, and they all avoided eye contact and no one said hello or offered to hand me my drink (I could see my drunk behind the glass). When one lady finally asked "do you have a mobile order?" She just handed it to me and that's it. No apology for the wait or anything. Just turned around and went on with what she was doing. Starbucks usually employs friendly baristas, but this place was disappointing. read more

There are plenty of outlets available so you can stay connected to the grid. The Wi-Fi is sturdy and the coffee is your standard Starbucks fare. The staff is quick and friendly and the shop appears to be kept clean and tidy. I agree with Suzanne B.'s assessment that it is (generally) crowded and acoustically jarring. I really don't want to know about the sad dating life of the table next to me or the fondness for Dakimakura whispered by that doughy dude lurking in the corner. There's a drive-thru option for those of you who would like to forgo human interaction as much as possible. read more

Sometimes I come here and the service is great, specifically the time the barista superstar made me a Dragon's Egg Frap but the next time I went I waited over ten minutes while seven (SEVEN!) employees milled around behind the counter like I didn't exist. Why is invisibility my superpower? This is a cool location, in a past life, this Starbucks was a bank and still features a vault door leading into one of their meeting rooms! It has ample seating in several formats so it depending on how you want to sit, drink, and conduct yourself there is possibly a place where you can do so in comfort. This is a Starbucks where I like to work when I am in the area because it is so comfortable in there. The service here is always friendly and the drinks are correct but I have found myself waiting a long time for no clear reason several times. I know not to come here when I am in a hurry because that is not their thing. Some Starbucks are quick and others not, some are friendly and some are not. I'll take friendly over quick if I have time. read more

I placed a mobile order on a Saturday early evening. They didn't seem very busy but after a short drive, I still had to wait. This location is usually super busy during the week. At times it's hard to find a table to sit at. They do have outside seating too, great when the weather allows. I gave 4 stars because the barista was super apologetic for my wait. Bathroom is clean as is the rest of the coffee shop. Parking can be challenging here as well. read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

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Waited in the drive through line for 20 minutes only to be given a half a cup of coffee. This one used to be my go to when I lived over there and they were amazing. I guess things change. Suggestion...check your cup before you leave the line to see how much they gave you. I made the mistake of waiting until I got to work to check. It felt lighter but I was in a hurry since I was waiting so long. For the prices they charge, they should be filling it up! read more

This place is the worst Starbucks I've ever been in all of America. They are extremely slow. Took more than 30 minutes to wait in line and get my drinks. Starbucks should never be this slow. It wasn't due to high demand. It was due to them being extremely slow. Extremely disappointed. Would never come back. read more

Past few times I've come to this drive thru, the tall guy at the window is super rude and just hands me my order without speaking a word. The other day, I waited on a non warmed up scone after he handed me my drink and finally a different employee brought me my scone randomly after what felt like forever in drive thru time. If you want to avoid an awkward encounter, skip over this location and either go to the one closer to Lexington Rd. or Hurstbourne Lane. read more

Starbucks-standard coffee drinks, drive-thru service, friendly baristas and convenient location are some of the high points. The major low point is that the shop is almost always ridiculously crowded, making it difficult to find a place to sit and visit with a friend if that's how you want to enjoy your coffee. The acoustics also make the place loud so it's difficult to hear if you're visiting. Still, great place to get coffee on the go via the drive-thru when you need a Pumpkin Spice Latte on a crisp autumn morning! read more

Love this Starbucks!! The one I go to on Frankfort Ave is closed for a remodel. The customer service here has been super great especially for all of the extra business that hey have been getting. It makes me super happy with how friendly they have been and going to extra mile to make sure that my drink is correct every time. I am hooked on the Starbucks double shot over ice. Definitely my new favorite. The iced flat white is amazing too! You really can not go wrong with a lot of the things here. Also the mango dragon fruit refresher is great and a nice change of pace from some of the other refreshers! I am really happy that the customer service is great and that the coffee is yummy. read more

The worst Starbucks ever! Be ready to wait 30 minutes for your order! They get my order wrong all the time! They have more than 9 employees walking around doing nothing! Don't waste your time there! read more

What great service we had. Jami had used her Starbucks gift card to get something to drink and for some reason the card that had money on it but was not showing. Shannon the drive thru associate ran it again and still was having problems. Shannon took it upon herself to void everything out and gave Jami a cup on the house without us even asking her. She noticed the problem and instead of making a big deal about it she handled the problem with respect and courtesy. A Huge shoutout to Shannon and their team at this location to treat the customer with ease and respect. Thank you Shannon. We appreciate your service today. read more

Customer service is fine but this is the 6th coffee I've gotten here in a row that tastes like warm milk or warm almond milk. This includes caramel latte, cinnamon almond milk macchiato, and the pumpkin spice latte. Literally tasted like they warmed up milk and put it in a cup, even with an extra shot of espresso. read more

Doesn't give that Starbucks feel and my coffee taste was underwhelming,but the cheese danish was the best way to start the work day!

Service here is always above par. I went on today and ordered a drink for a friend but forgot to say over- ice, the precious worker handed me the hot macchiato and I was instantly filled with guilt but had to ask if I could possible have one over ice. The girl (Joy) was so sweet and said "don't feel bad! You paid $5 for a drink we want to make it right." This is my go-to location from now on! read more

I went to Starbucks today to get two peppermint mochas. The total was $11.13. When I gave the person a $50 she said I don't have change. I questioned that they've been open for 9 hours and she didn't have $39 in her cash drawer. My options were either use a credit card or cancel my order. I canceled my order and went to a second Starbucks and was told the same thing. I'm now at Heine Brothers across the street enjoying a wonderful peppermint mocha that's $1.00 cheaper. read more

This location is the best one in town. Baristas are always friendly and never get my drink wrong. The great thing about this place is that going in there at any time of day you see a familiar face and they already know what you want. Which, can be rather amusing if you can't make up your mind and change it every few days like I do. Right now I'd say my favorite drink is the Caramel Apple Spice drink. Basically hot apple cider with some syrup and some whipped cream. Another of my top favorites was the White Mocha. In the mornings I prefer the orange juice and a cheese danish rather than hot drinks though. Given the proximity of all the Starbucks being close by it's pretty much a great experience no matter which one I land at, but this is the one I call home. Update: UNICORN POOOO FRAPPUCCINO FTW!! read more

My go to St. Matt's Starbucks! The sweetest baristas and hot coffee! How could you not give them 5 stars?!

Good, friendly and efficient group of baristas here. Quickly and well made drinks, plenty of tables and outlets. Outdoor space if you want it. read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

Coffee, coffee, coffee, Oh-and tea. Starbucks is hit or miss. Some of the Starbucks are way better than others-depends on the location and time of day. I like the smoothie options for times when it's way too late for any more caffiene. Seasonal flavors are the bedt! read more

worst Starbucks ever. 1 star is generous. waited forever (pictures for reference). barista made me newborn cry. drink was messed up couldn't have made it much simpler. so easy a chimp could do it. read more

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The line was extremely long so I was expecting to be there for awhile but I wasn't. The service was fast and I loved it! The people were nice as well and didn't act like they were stressed out over how many people were in line. I plan on coming back soon and getting another one of their famous Frappucinos! read more

Starbucks - Coffee & Tea Near Me - Louisville, Kentucky

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Upgrading to 5 stars - fast, friendly baristas, good music playing, very comfortable this morning. If you like SBUX you should join the rewards program - earn stars and get free drinks. The iOS app is also useful. read more

I've been multiple times because this location is right by my work but I don't think I'll be going there anymore. Multiple times have I received the drink I didn't order and unfortunately I had to be at work before I could notice anything about the drinks. First time: I ordered a venti vanilla latte with oat milk, seems simple. Instead, I received a venti latte with only one shot of expresso and mocha and it wasn't until I was already at work that I discovered this. Another time: I ordered a venti caramel brûlée latte with an extra shot and oat milk. Instead I received a venti latte with only one shot instead. It was warm milk basically. When I brought this up to the guy at the window, he was quiet and didn't look in my direction only to quickly hand me the drink. I understand mistakes happen but when it's beginning to become this constant it's hard to just let it slide. Overall, I've maybe had one pleasant experience at this location and don't recommend. read more

The worst customer service I have ever experienced. Rude workers that forgot half of my order and got an attitude when I asked them to make the sandwich that I paid for and ordered. They also stared at me in the drive through and refused to open the window so I had to go in and ask them to make what I ordered. I was the only person in line and it took a total of 15 minutes to get my order. Won't be returning here to this location if these workers are still employed. Absolutely ridiculous. read more

Great location, very busy, since the remodel lots of new seating. Staff is so-so some are great others not so great. Overall clean, busy and always a place you can strike a conversation if you so desire! :) read more

A + customer service. The woman at the register was personable and kind!

One of the better starbucks. Very clean and fast to take my order and get it out! The lady at the register dealt with my annoying, indecisive self in the most gracious manner, lol. Her recommendation gave me exactly what I wanted. No complaints here! Its very spacious inside and they have plenty of seats outside if you are in the mood for that. read more

This is then only Starbucks that I have visited that always gets my order right. I have had hit and miss experiences at others in town. I do love my fancy coffee and it is sweet that they have a biscuit for my dog when he tags along. read more

Every morning the experience is the same. I pull up at the drive through, Mark says good morning Jerry. I pull through and start my day!