5/2/2026 Stopped in this morning for.out Starbucks fix. Nic anr Javi were fantastic and provided excellent customer service. We both had the egg wrap and my wife had a cappuccino and i had a mocha. Great service and snacks. Highly recommended read more

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Great place to run into if you're traveling. Excellent customer service, everyone was friendly. Food was warm and ready to eat. Seating available but mornings are busy. read more

Starbucks - Coffee & Tea Near Me - Palm Desert, California

Two days drive through so far during my stay in the Palm Desert and both days were super fast and order was spot on. Ordered my usual and they served it with a smiley face on the cup. There were a few cars ahead of me but the line went very quickly. Did not go inside but looked like a nice Starbucks in a good location. read more

This location has it going on! Walked in for a simple coffee- and my review is mainly on the team! They were all super friendly and flowed so nicely. Experienced what I assume to be the manager guiding the team for the day and it was awesome. 10/10 Starbucks location! read more

When you are spending close to $15 for 2 drinks it isn't too much to ask that your order be correct. I wanted oat milk and they were out of oat milk, my husband wanted soy milk which I would have settled for but NO soy milk either! We ended up getting coconut milk which neither of us liked unfortunately. What happened to the day when they gave you a coffee card when screwing up your order? Starbucks listen up, we are regulars and we spend plenty of money with you. The day before our drinks came hot when we ordered iced! What the hell Starbucks, do better or lose good customers. Also, end the strike asap! read more

A.J., Rob and crew run one of the busiest Starbucks locations in the desert. This location is fast, efficient and friendly. The vibe is nice. They have a fresh, new ROOMY sales floor and the outside seating is spacious. I truly love this location! read more

Starbucks - Location, location, location! - Coffee & Tea Near Me - Palm Desert, California

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I went to this Starbucks late in the afternoon. The store was empty inside. No customers. I waited at the counter for about 7 minutes, without any acknowledgment by the staff that I was even in the store, let alone offering to take my order. There were FOUR people behind the counter, one at the drive through window. I thought this is crazy and finally left. How does this place even stay in business with zero customer service like this ??? read more

A drink before church, and they did not disappoint! Greeted me so kindly and gave quick service with a smile. Drink is great read more

Starbucks - Coffee Frappuccino Blended Beverage - Coffee & Tea Near Me - Palm Desert, California

The most friendly staff at any Starbucks I've visited. Ray is a treasure! He knows how to make you feel welcome.

If I could give 0 stars, I would. Today, my boyfriend and I placed a mobile order for pickup--two Venti Iced Matchas with light ice and caramel drizzle. When we picked up our drinks through the drive-thru and drove off, I quickly noticed an issue. My cup was only about 75% full, which was disappointing, but I let it go. Then my boyfriend took a few sips of his drink, only to realize that his cup was about 80% ice--despite us both requesting light ice. For nearly $8 per drink, we expected better. Instead, he ended up with mostly ice, and I barely had a full drink. It's frustrating to pay premium prices and not even get what we ordered. This location gets a lot of traffic, so quality control should be a priority. Someone should be checking drinks to ensure they meet a standard before being handed to customers. Do better, Starbucks! read more

Starbucks - Starbucks Iced Matcha Latte - Coffee & Tea Near Me - Palm Desert, California

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Not sure I've ever reviewed a Starbucks before, but this location gave exceptional service so I have to give them a shout out. We did a mobile as soon as we pulled into the parking lot and our order was ready by the time we walked in, which was maybe 5 minutes, if even that. The tall dude, brunette, curly hair greeted us upon entering, and gave us our order. Dude had the happiest, best vibes! Greeting everyone as they entered. Such great energy and enthusiasm. I dig it. Definitely brightened up my day and mood. Keep it up, homie! read more

Starbucks - On the wall at this location. "our store purpose is to engage, uplift and have fun with" - Coffee & Tea Near Me - Palm Desert, California

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If you are going to make us sit outside because you have no inside seating, PLEASE clean up the mess. It's only 8:30am and this is what it looks like. read more

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I have stopped by this starbucks a few times and everytime I go in the girl with the dark hair named Savannah always makes my day. She's always running around getting things done but so attentive and kind to the customers. This store has personality and efficiency! Love coming here for my coffee! read more

This was my go-to Starbucks. I am embarrassed to admit that I came here way too often when I was working at the clinic down the street from this Starbucks. What I loved about this location, is that there was a Drive-Thru. So it was fast, easy and really convenient. The location is pretty good too, there's lots of businesses nearby. I'm sure a good amount of their business is from people that work nearby and gotta get their morning fix of Starbucks before going into work lol The line went pretty quick too, even in the mornings. I always had good service here. I stuck to my usual; the zebra hot chocolate with espresso, one of the iced teas or the medicine ball when I wanted something soothing. My drinks were always made well. I think I did ask for the birthday cake pops a couple times when I went, but they were always sold out of them. I guess those went really fast at this location. read more

Some people might think.... Well .. that's the "laziest thing ever ! " to insist on a drive thru Starbucks when there is one nearby. Here's a solid reason.... Surgery of the foot... Is that a good enough reason ? read more

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After taking my dog to the vet I decided to stop in at the local Starbucks. I rarely get to this part of town, but was good to find my favorite coffee stop. My visit was quite pleasant. I was greeted as I entered their store. I found the baristet crew to be.friendly and attentive. The cold drinks were well stocked. The sandwiches and breakfast breads were well displayed. The place we was immaculate. I really liked this location and would definitely drop in next time I get to this part of town.. read more

I don't know why I bother even trying this location anymore. Every time they aren't stocked and/or something is broken. I'm not even sure why/how they are in business if they never stock up on menu items. Today, all their ovens are broken. What the heck is happening at this place? read more

TOO LOUD! This location is roomy and has ample tables but don't come here to work on anything because the music volume is between 75-80 db (my phone has a db meter app...geek). I have asked to lower it a bit but they ignored my request. read more

This place has been destroyed by there exCEO.They spentthousands of dollars remodeling this place no chairs and tables inside.Now you have to sit outside no air conditioning 120 degrees outside now that it has cooled off the wind and sand blow everywhere tons of leaves and debris in the sitting area and entrance. Even the employees are dissatisfied less tips and customers. We at least down the street I can hold my meetings inside at several places pn Cook st read more

Here everyday for the past few weeks and will probably here for the next few weeks, everyday! Everyone have their good days and their bad days and this Starbucks is the same pretty inconvenient qualities but they do have more good days than bad days. Bad days? One Friday, I ordered ahead and it was 22min after my mobile receipt that my order was ready. But please be aware, that probably worse for them, their drive thru window wait line was wrapping around the corner Good days? They remember my orders, as complex and crazy as it is (I'm from Seattle, blame Starbucks for brainwashing me when I was that young) read more

Cashier is rude with a really bad attitude.. Acts like she doesn't like working with people. She needs to find another line of work if she can't be polite in the morning. read more

The Starbucks at Cook and Gerald Ford doesn't understand the service industry. I ordered my drink well before getting to the store. There were lines in side and in the drive through. If they are not going to be able to service mobile orders in a reasonable amount of time then they should have disabled the system. read more

Typically I have a decent experience at this Starbucks location outside of being out of items sometimes. The customer service is typically pretty good. Today, I went through the drive through and experienced terrible customer service by a male supervisor. When I pulled up to the window, the person said: "Are you ordering any food items today?" I proceeded to say: "I would like a Venti Iced Gingerbread drink". The person continued to interrupt and rudely ask: "Are you ordering any food items?!" I said I'm telling you my order if you are listening. He kept repeating: "Are you ordering any food items?!" I asked if he could hear me because it had to be some type of glitch in the audio of the drive thru. When I pulled up to the window, I saw that it was the person interacting with me on the speaker. I stated to him that I felt the interaction was rude and that he wasn't listening to me. He proceeded to double down on his behavior telling me how he wasn't rude and he was listening. He proceeded to give me the WRONG size drink. I expressed that had he not been so rudely interrupting and listening, he would have heard my one item order. I asked to speak with a supervisor and he stated he was. I expressed that no way a supervisor acts like that-especially at Starbucks. I asked for an opportunity for feedback to get information on how I could give feedback on my experience. He responded: "What is your feedback?" As if he was going to take my feedback. I communicated: "Why would I give my feedback to the person who is having an unprofessional interaction with me?" I don't go to a store and pay my money to have rude interactions for literally no reason. I would think in supervisor training, one of the primary things you learn, is if a customer brings a complaint to you, there would be an opportunity to diffuse the situation that you created with an apology or some type of concern of the customer experience but it was none of that. I will be going to other Starbucks in the area for a more pleasant experience SMH. read more

this place has some of the best service I've seen at any Starbucks! Even though they were bombarded with a line inside and at the drive thru they still excuted on the service and quality. Definetly would return here again. read more

Starbucks - cafe latte - Coffee & Tea Near Me - Palm Desert, California

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Cracks me up that you wait 15 min to get ripped off at Starbucks. This one is THE WORST! Go to Starbucks off Monterey!! read more

Starbucks - When you pay $4.85 for a trenta tea and get way less!! What a rip off!! - Coffee & Tea Near Me - Palm Desert, California

Wonderful service and amazing treatment. I went in today on a road trip and ask the barista to make me something good but oh well, she took it upon herself to create a delicious frozen drink that was so personalized. I really appreciate the barista going above and beyond to make sure I was satisfied. Great service! read more

This is one of the Starbucks to avoid. Found nasty black hair floating on top of iced chai. My husband brought it back Minutes ago and they did not even apologize. Not even a free drink not even a refund. And he drove all the way back to return it. Not exactly convenient. read more

Starbucks - There is hair in there. Nasty. - Coffee & Tea Near Me - Palm Desert, California

I ordered a Flat White but it tasted really strong & like burnt coffee & not balanced & smooth... Just a note to put this into perspective: I've never been dissatisfied with any Flat White I've ordered... So, I'm thinking that the Barista's there really don't know what they're doing! Plus, the drive thru gal decided to take it upon herself to charge the Starbucks card of other person in my car twice for our separate orders versus my phone app for my order & his gold card for his... I told her that we have two different cards... But I get two receipts back from his card & I'm sitting there waiting to use my phone app... Lame! read more

I love this Starbucks and the employees are great. It can get backed up at times but the staff is so gracious and hard working. Everything is made to order so you can only go as fast as allowed. The baristas make a point of knowing your name, greeting you, and truly taking an interest in you. We all love the manager Jen. Keep up all the great work! PS.... we could use a bit of a remodel. It is a smaller store and very busy being right off the freeway. XXXOOO everyday Karen read more

Fast service and friendly staff!... I been in line behind or ahead of grumpy clients that can't wait like the rest of us yet the staff has always been nice and welcoming... 7-9am gets crazy packed but my drink is ready in just a few minutes (less than 5).. 12 noon(lunch time) same thing... Even when the machines are down and cochella music festival was happening they got the drinks in an out quick... Never been to a Starbucks as friendly and welcoming as this one read more

Riley is probably the greatest barista I have ever come across, made my drink speedy fast and I got out of there in a blink of an eye. Overall great costumer service do recommend! read more

This Starbucks always has great service but the store is dirty. The air vents above the food and coffee look like they've never been cleaned before. read more

Starbucks - Coffee & Tea Near Me - Palm Desert, California

Everything a Starbucks should be. Welcoming , quick, clean, happy employees , drinks are always right on point . Awesome read more

This place is quick, friendly and professional. I ordered for the office and I was out of there in no time!!

Great location..... The baristas here are awesome! Very customer service oriented. I visited here a few times during my trip out to the desert and it was a very cozy spot. They ran out of room in the food display and offered coffee cake to the patrons, when one guest declined it graciously collected. My Venti java chip wasn't made up to standard, but they promptly redid my drink to standard. I recommend this location!!! read more

This morning at 10:45....My Husband and I went into Stabucks to get 2 coffee Frappacinos and 2 loafs. I ordered a Venti Sugar free Frappacino with 2 add shots and no whip cream for my Husband and a Grande Mocha Cookie Crumble Frappacino for myself. His was terrible....all Vanilla...no coffee. I was very nice and went back to the young lady at the register. I guess my mistake was not asking for it to be coffee based. Anyways the young lady said she would remake it correctly. The girl making the drinks got aggravated. Made a new one and banged it down on the counter. This time....no SF Vanilla in it. My husband drank a few sips of it but it was gross. We were ready to leave as he was very annoyed by now. The drinks aren't cheap so I'm should be made correctly. So I went back up to the young lady on the register and told her she can keep this one too because there's no Vanilla in it this time. She turned to the girl making them and asked it she added Vanilla. The girl said yea...and snickered at us. So we said we'll thank you anyways and we were walking out. The girl making the drinks...Said so very rude...have a nice day and laughed. I said thank you. Didn't get one apology from anyone....just laughs. So I was upset. When I got in the car....I called the store and asked to speak with manager. The girl that answered the phone said there was no manager in today. She asked it she could help me. When I tried to explain... she just cut me off. Again no apology... she hung up. Terrible customer service. We will not be back to that location. The one on Varner and the one one Washington.....blows then away hands down. read more

Starbucks is Starbucks - the baristas were nice and they've never messed up my order. Good place to sit and do work while enjoying a cup of joe or a latte. Always pretty clean! read more

I've had a good experience at this location. Cameron always provides great service! However, not so much with other employees. Starbucks really needs to make sure all the baristas know how to make the same drinks correctly. I always order the same thing with the same ingredients and have gotten different drinks! It's really annoying because sometimes I stop before work and because they didn't give me the right drink I have to wait for them to fix it! Starbucks really needs to work on this!!! It's not just this location but has happened at others too and I order a super simple drink so this shouldn't happen as often as it does. read more

Review update. I got the name of the lady at the front whose always amazing! It's Jen. She has a cute new haircut and is no longer Blonde yet still very genuine and remembers my name!! Thanks Jen I really enjoyed the staff at this Starbucks. I was greeted right when I walked in and it was busy! The staff was working really hard and still had time to smile and chat with the customers. I noticed they have quite a few regulars as a lot of guests were greeted by name. I felt like the lady who took my order inside was very patient and professional. I don't remember her name but she's a little older than the rest of the staff that I saw that day. (Blonde hair) It was quite natural for her to strike up a conversation with me and I enjoyed that so I gave her a tip and a smile! I don't know what all the fuss is about with the one stars! My drink was great too. Maybe for those who just want to get in and out without the human connection? Some people need to realize that Starbucks is ALWAYS going to be busy. Why do people expect I'd rather have someone making a good drink and being kind than standing around making sure the bathroom is spotless. But that's just me! read more

This has to be the worst Starbucks ever. I always hesitate when I think about coming here. The staff is not engaged and is clueless. This am we ordered Nitro Brew and it was not until 10 minute wait that we were told they were out of it. WTF. Then we were offered regular brew. My after the fact question is we were charged for Nitro Brew and not even offered to refund the additional cost. STARBUCKS on Cook St you SUCK. Note to self: Don't even bother with this unsatisfactory over priced place. THIS PLACE SUCKS. read more