Very friendly staff!! I went here and ordered a matcha drink. It was my first time trying matcha. When I got my drink, I didn't like the taste of it. So I went back and told them about it and these two very friendly girls (Claudia and moody) offered to make me a different drink. Definitely one of the best service I've had from Starbucks staff! read more

It's nice and clean. Customer service was friendly. And its inexpensive. I didn't like my drink as much as I thought I would but i finished it. My family enjoyed their drinks read more

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By far the worst Starbucks I've ever been to. How hard is it to get a grande sugar free caramel iced coffee. It wasn't the guys fault that made it though. It was the idiot girl that didn't know how to take my order. My first clue shouldn't been when she asked if I wanted 4 shots in it. I was like no, I guess 3 should be fine. I've never ordered an espresso drink and had no clue what she was talking about. read more

The drink was decent, but the customer service sucks! I came with a few other people, two of which ordered right before me; there was only one group in front of us. I ordered a Mango Black Tea Lemonade (not a difficult drink to make at all). My friend and I stood by the counter watching the guy make our drinks. After the first two of our four drinks were given, I saw that he took my cup and put it on the counter behind him. Third drink came out. Then he made some other customer their drink and gave it to him as my cup sat lonely and untouched where he left it. I didn't mind so much that drinks were given in the ordered received. As my cup remained on the counter he proceeded to the next drinks that were all ordered after mine! At this point I asked, "excuse me, did you forget my drink" and pointed to the counter. The guys says "No" and turns around and starts making my drink. I'm pretty sure he forgot because when I asked he put down the drink he was currently working on (cup half full) and made my drink. Nothing too special or fancy about my drink so idk what the hold up was. The barista then gives me my drink with no apology or any type of conversation--just left it on the counter. Wow, so rude. I even said "thank you" as I took my drink and left. It's not my fault you left my cup back there and forgot! The least he could have done was apologize for the extra wait and forgetting. Geez. This barista was pretty rude; I saw him spark some attitude to the cashier when he misinterpreted what he wrote on the cup. I gave two stars because the cashier was friendly and the place was kept neat and clean. Review 75/100 for 2016 read more

ASIAN DRIVERS BEWARE. The parking lot's incline gets significantly steep just outside of this Starbucks, and the spaces are drawn assuming no car is bigger than a Fiat 500. Luckily, you don't really have to drive here. This Starbucks is conveniently located right across Foothill from the Sierra Madre Villa Metro station. The same plaza also houses a really nice Petsmart (canine needs), a Nordstrom Rack (female needs), and a Chipotle (male companion needs). Kaiser is extremely close by, too, in case you OD on caffeine or drop from too much shopping. Oh, right. The Starbucks itself is pretty nice. I just never park near it. read more

I wouldn't be considered Pavlov's dog because that was an auditory response, but in most cases when I see a Starbucks within a 100 yard radius, I find myself inside. How did I get here? Fairies knocked me out and carried me then woke me up with their pixie dust? I shouldn't have eaten that last shroom..... Now that I've got you laughing, chuckling, smirking, or at the very least smiling, moving along. After grabbing something at Best Buy, I decided to make a little detour to here on the way to my car. I walk inside and it's just like any other typical Starbucks, whooped dee doo. But this one was pretty big (that's what she said). Well, it was more long and kinda narrow (that's what she said). I get up to the register and order my usual PFIT w/MS. If you have no idea what I just said, go back to one of my other Starbucks reviews.... Can I just interject and say.... I HATE HATE HATE the new clear cups they have at all of the Starbucks. I've made a comment at several of them and even the baristas don't like them. Getting the straw through the cap is like performing surgery with a pumpkin carver!!! Really hard but manageable... Plenty of parking in a plaza with Best Buy, Ross, Bed Bath & Beyond and a whole bunch of stuff.... read more

ATTENTION OWNER ANN SLOAN: YOU ARE BEING REPORTED TO CORPORATE FOR YOUR RUDE, UNCIVIL ATTITUDE AND DEMEANOR TOWARDS YOUR PATRONS ON SATURDAY, DECEMBER 3, 2011 AT 2:00 P.M. It was RUDE and UNPROFESSIONAL of you to be YELLING at your patrons for sitting at a table located next to an electrical outlet. The WAY YOU HANDLED CUSTOMERS was COMPLETELY WRONG. Many patrons and witnesses to your UPROAR can vouch for this particular incident on the weekend that the SGV/Pasadena community experienced a LOCAL EMERGENCY DISASTER and came to your business to enjoy coffee, wifi and naturally--electrical outlets. It's a coffee shop offering complimentary wifi--so naturally, ELECTRONIC OUTLETS COME WITH THE TERRITORY. I applaud your employee, Taylor, who handled the situation with grace and respect. You on the other hand, were OUT OF CONTROL for CAUSING A SCENE AT YOUR OWN STORE. This incident in itself displayed POOR CUSTOMER RELATIONS, LEADERSHIP AND MANAGEMENT SKILLS ON YOUR PART. WAY TO GO in setting an example for your team at the 3429 E. Foothill Blvd store located in the Best Buy/Ross complex! I REFUSE TO LET THIS INCIDENT GO UNREPORTED TO CORPORATE. read more

Service sucks. Nick needs to smile and not be sassy when telling him he has your order wrong. When I know what I ordered.

I succumbed, yet again, to the power of the Pumpkin Spice Latte. Had to work last night, and my neck started to itch, so I had to make another run for the cure. No more. I mean it this time. read more

*** Pitstop Review (Pasadena) *** What's there not to like about getting a quick caffeine fix at a local Starbucks? This is a very standard Starbucks location that is cookie-cutter. I don't ever take it for granted that everything about the Starbuck's cookie-cutter formula is consistently great! Here's what liked... * Nice location in Pasadena. Late in the evening there's some parking, but it looks like it would be very busy during the daytime. * Always awesomely clean at all locations and this location is no exception. * Baristas always have a great attitude and are friendly. Reminds me of the Disneyland concept of not just being a an employee, but a "cast member". I get the feeling Starbucks took that right out of Disneyland's playbook because everyone is always so friendly at every location. Here's what I didn't like... * Nothing comes to mind. Food = Standard good products. Seating area = Standard, very clean Service = Very friendly Restroom = Very clean. Door is locked and requires a code from the front. read more

1 star less for one reason. BECAUSE ITS A F**IN STARSUCKS! I feel sooo bad that this is sadly my number one around my house cofee shop choice because I don't want to support the corporate America facism but damn, their cofee drinks are good, the hot chocolate good, the couches comfortable, the sound level perfect, I've writeen so many rhymes here over 5 years! It's ok you don't support it, they don't need any of our money. They are doing good just by being there. AND they are right next to ROSS! another corporate evil that I shamlessly love soooooooo much. Sorry Yelp and my inner underground revolutionary but I love this effin place can't help it and I'll probably go there later on and have their evil 1000 calories heavenly delicious white chocolate peppermint mocha. read more

I worked at this starbucks for almost year. It's funny because it was one of the lowest paying jobs I've had, but one of the most fun. I loved my coworkers, the regulars, it was great! The old jewish guy who came in at 5 in the morning and for his large hot coffee, sorry VENTI drip no room. The old chinese guy who ordered one venti, one tall and a cup of ice and gave me money for chinese new years, the lady who told me to call her miss and not ma'am, ron who liked coffee and halfnhalf...the really cute girl studying for econ who always ordered hot chocolate. Hey baristas are ppl too. This starbucks is awesome though, because the employees really care about people. The management was great and even when things got all sorts of bananas crazy in the morning rush, everyone would have such a good time bustin it out and do their best to help everyone. I heard that by now a lot of the old ppl are gone, which is kind of sad but it's still a great local. Sit outside with a good book in the fall, you're in pasadena and life is good. read more

This Starbucks location is a good location near Best Buy. Even though it's regularly busy in the morning, the line goes by pretty quickly. The inside doesn't have much seating, so if it's during the middle of the day, you might have trouble finding a place to sit. There also isn't that much outside seating either, so if you want to sit/chill/work, you might have to be lucky. They've always made my drinks correctly (which is always a big plus) and I definitely will keep coming back. The staff here are so nice that a few days ago, a friend of mine ordered an iced tea and fell outside. Even though she was embarrassed, we convinced her to go inside and see if they'd make her another one. They totally did and it made her day. read more

Walked in, no one in line except me and 4 baristas standing there talking about their weekend. A minute or so later finally someone ask me about my order... which I haven't given yet and no "sorry", just back to their stupid gossip session. To top it off, the guy making my drink holds it in his hands and walks around while he finishes his story, then looks at me with a blank stare and hands me my coffee... no "thank you". If the manager of this store reads this, this is your fault! Do a better job training your employees, and if you can't... QUIT because you suck at managing! read more

Location/parking: located on the corner of the plaza right next to Ross. Parking gets crazy especially on the weekends because the plaza is a pretty busy plaza and Starbucks is right next to Ross, making their parking pretty congested. The parking spots are teeeny tiny making it even harder to find parking. Atmosphere: there are plenty of tables to sit outside off of Foothill Blvd but can get noisy because of the cars passing by and the fire department right across the street. There are some tables inside with plenty of outlets for your laptops along the bench. Noise level is pretty low making it ideal for studying. Food/drinks: Good! Passion Iced Tea is the most refreshing drink! Customer Service: Quick, efficient, and friendly Suggestions: sweep up the floor periodically so pieces of cookies and trash aren't on the floor read more

This Starbucks is very vertical... I don't know how to explain it. The set-up of this cafe is narrow, which I find a little weird when I have to spend long periods of time here. Not too crazy about the Baristas... I asked a stupid question once and I didn't like how the Barista responded. I rather a Barista give me a shit-eatin-grin smile and humor me a little, instead of looking at me like they hate their job and do the slow head-shake. I also had a barista forget my order completely, which she remedied and gave me a voucher for a free drink, so all is okay with the world... This place will give you what you need, but is not my favorite Starbucks... read more

I like this Starbucks because it has a lot of tables and outlets if you want to study or do work. The baristas are fast and they are nice when I ask them to remake it. There is a good selection of mugs/tumblers on display and the store looks clean. Since there is only one bathroom, there tends to be a line. Also, it can get a bit noisy in there, but a good pair of earphones can easily fix that. read more

Liking this Starbucks. In a really good plaza in Pasadena. Baristas really nice an friendly. Service is super fast. Inside spacious and good to do computer work or just lay back and kick it. I will definitely keep coming back when I'm in the area :) read more

Eww, no. Staff with attitudes. When asking them to reload my card, they acted like I was the worst person in the whole wide world. Seriously. It's not like they have anyone behind me, I was the only customer! Rather then hand me my card back, she casually tossed it on the counter. Best customer service ever! Now thanks to her, my card is sticky. This location is a waste of space! read more

I love Starbucks coffee! There is a older (homeless looking) man who is very dirty and i'm sorry to say, smells of a foul stench & looks unhealthy... not exactly what i want to see at 9:00 am while paying 4.50 for my coffee. None the less, the staff here at this Starbucks is very nice. They talk to you nicely, they make your drinks well, and no one has an attitude. There is even a really nice red head girl who always full of smiles. EXTRA Stars for smiles. read more

I wouldn't bother reviewing a Starbucks, but it ruined my Saturday morning. Breanna (Brianna?) took my order and proceeded to give me a card which didn't belong to me. She then forgot my order. The barrista who was making drinks noticed my long wait. After she found out that I was patiently waiting for an oatmeal, she apologized, but Breanna who was at fault never apologized. Breanna seemed out of it. read more

I usually come to this Starbucks on the way to my art class in Pasadena and the barista's there are extremely nice and attentive. The only thing I do not like about this Starbucks is just the parking. The spots are sooo little that even my little car has a hard time fitting in. Be aware when you park here, it could get dinged here and there. ENJOY! read more

I had a terrible green tea frappe at this location. When it tastes like bubble gum, it wasn't done right :((

It's a Starbucks. It's got the decor you're used to, the menu that's identical to other locations, etc. The biggest difference is the parking lot, which, due to being a large shopping center lot, has ample room, but also manages to be crowded and you have to be careful of cars backing out of spots and pedestrians not paying attention. I would like to note that if I hadn't had a gift card, I would have patronized an independent shop, but I had a gift card, time to kill, and it was cold out, and hot chocolate (soy, extra chocolate) seemed like a good idea. The barista who took my order was friendly and efficient, my drink came up rapidly, and they'd put in a good balance of chocolate, which a lot of places don't. I'd use up the rest of my gift card there, but since it's a Starbucks and neither here nor there, it gets three stars and a shrug. read more

If I can give them Zero stars I'll, they refused to make my drink the way I usually get it, even their so called Manager suggest to go to any other branch !!! Don't need my m read more

I love this Starbucks because it's right next to my work and I can have meetings right after work... all I have to do is walk there. I guess I'm not the only one who loves this place because boy does it get packed. It's a good sized Starbucks but finding a table can be rough. There's also outdoor seating which also gets taken up rather quickly. Still a great Starbucks to get some work done at. I also wanted to add that they blast the AC come summertime, which helps a lot... coming from a person who sweats easily. read more

This starbucks has a great location! I had a carmel frappaccino and it was amazing! The service is great too! Parking is pretty easy and its so convenient to go here then go shopping or come here after the gym. It's always clean too. read more

Great study spot. Plenty of outlets to recharge your laptop.

This store is always busy, but the counter staff and baristas do their best to keep the line moving, and the wait times for ordering and pick up aren't too long. It has plenty of light as there seem to be more windows than most Starbucks. read more

Used to be my favorite Starbucks to go to, but slowly became one of the last places I would think of going to. Firstly, the parking sucks here. But thats not the stores fault, it just happens to be the first gripe I always have when I come here. For the most part, I dont mind the staff except for one guy in particular that seems that he hates his job and wants to stay home or something. But I do like the huge community table they have here. Its a good place to have group meetings. read more

The staff is amazing and they keep everything clean. I have probably seen every member and they make sure things are squared away. the downer is the wifi is horrible here. Really really slow. If you go to another Starbucks in Pasadena you will get a great connection and great speed. They need to upgrade their wifi!! Beware if you need to work on anything or just want to cruz around the net. This is a terrible place for it. read more

How could this be light ice! Starbucks has really gone downhills. Rapid expansion for sure compromises quality. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Customer service is 50/50,most days but their is a man who doesn't wear his tag maybe on purpose that always messes our drinks up. One day I ordered a tea and I got a coffee cup before that I brought in my own tumblr and between the two drinks he didn't clean my cup. So needless to say my tea had coffee in it and tasted horrible. What am I suppose to clean the cup in the bathroom between each drink I buy?!? As well the smoking rule isn't monitored people are smoking right next to you when the outside tables have a no smoking symbol! read more