Worst drink ever tasted nothing like how it's supposed to taste super disappointed I wanted this since last night and was so excited to wake up and get coffee literally tasted like gross water and it's supposed to be a flat white. read more

Ordered a grande hot chocolate. The cup was 2/3 full. Went back couple days later let them know. I was told it was policy. Seriously!!?? My policy is to pay for and get a full cup, especially at the prices they charge. I have a friend that is a trainer with Starbucks. She advised this is not policy. read more

The drive through was hopping so I went inside. The baristas were busy but took the time to greet me and send me off to meet my day with a genuine smile and goodbye! They always make my day and my drink correctly. Love this store!! read more

Starbucks - a starbucks sign on the side of a building - Coffee & Tea Near Me - Phoenix, Arizona

This 2 star rating is not for your employees but for you, corporate. I grew up down the street from the first Portland, OR Starbucks, I spent undergrads and graduate schooling studying and spending money in your store before it was cool or had a drive thru. I have spent too much discretionary income in your store over the last 30 years and mostly to support your free education and benefits for your employees. Today I ordered a venti shaken espresso in a grande cup and was told I could not and that I would have to pay more to add the extra shot to a grande drink making the grande size more expensive than the venti size with the same number of shots. The venti has to much milk and sugar, I want to taste my espresso. This is just stupid to charge me more and I will not give you my money again. I've been coming to this location for 4 years 5-7 days a week. You do the math, usually get food too. Chow read more

Morning crew rocks! Not sure if it's different employees morning, and then evenings but I can totally see AND taste the difference. if you like a whole lot of milk in your drink, rushed service and seeing dirty countertop with no caps on the milk (um bugs?..sneezes?), used coffee cup caps, the ice scooper on the dirty counter, the ice bin open for contamination, and drizzle spilled all over .. then go past 2pm. if you like an adult tasting coffee, not burned espresso, and amazing service then go in the mornings! yes it's extra busy because people are going to work but 1. they apologize if you wait 2. they're super friendly 3. they always greet and remember my doggy!! a bad coffee can mess with your day, they don't mess up and they are extremely organized! Good rule of thumb for Starbucks.... always add less milk- we can always ask for MORE but you waste product and time when you make an iced latte taste like milk... read more

Always has a long drive thru line. Tried this place 3 times and they always messed up my order. They keep charging me different prices for the same order each time as well. read more

Thank you for always making my drinks perfect. I pulled up Amanda greeted me and then said your usual and had my three drinks down pat. They are not normal drinks either. This day I had a migraine not a good start to my morning and she made me smile. First time this has happened to me with my order. She has a good memory. Thank you to all the employees there for always being so kind every time I am there. read more

Let me start off by saying, 'I'm not a coffee drinker'. Everyone once in a while I like having hot chocolate or tea and was happy when they turned this former Burger King into a Starbucks. However that start to slide downhill from there. First off, the place is nice and roomy with plenty of places to sit. The person at the counter said it's the largest Starbucks in the state which sounded cool. We arrived at about 07:50 PM which we were told the lobby closed at 08:00 but thought that meant they would just not let anyone else in at that time. We placed our order of one peppermint hot chocolate and a regular hot chocolate with pastries. Well, a few people order after us and were given their orders but didn't think much about it at the time. We were then asked if we received our order yet. We let them know we didn't in which we repeated what we ordered and they still got it wrong. Mind you, it was not busy at the time. Then, who I believe was the supervisor, proceeded to tell everyone that they had to leave now. Now believe me when I say, I completely understand that people want to clean up and go home at the end of the day but in my humble opinion, kicking people out of an establishment is a customer service no no. Especially if they're open until 09:00 PM at the drive thru. I would most likely not recommend this Starbucks to anyone looking for a place in the evening hours. Most likely you'll end up being thrown out on the street. read more

If I could give a zero I would. What a joke! I went in with my computer about dusk to sit for a few minutes and use my computer. The entire place was empty. The employees said I could not sit down ( I am pregnant also by the way). They said I was welcome to sit at their tables outside. I said you mean by the homeless people who have set up their bedroom at your tables as all of them were occupied by NON patrons of the business. They said we can not enforce who sits outside. I said really it is your property and your chairs. You can enforce inside the building but you tell me I can only sit outside where there is no where to sit in an UNSAFE neighborhood in my opinion as it is getting dark. All because of COVID. What a complete joke and what complete idiots. Go where you are welcome and where they have balls to tell trespassers to get off their property and only allowed seating for PAYING customers. Just terrible customers service. Also did they not hear COVID number are down. Let's move on people. read more

Skip this location. The drive thru is always painfully slow. Drive a mile to I-17 & Bell, way faster there.

I get very frustrated with this Starbucks on Wednesday mornings because they are particularly slow... this morning I am extra frustrated. I arrived in the drive thru at 9:05 AM (when my order was taken), I had maybe 4 cars in front of me, it took until 9:21 for me to receive my drink. I have never waited in a Starbucks drive thru this long before. I was then 10 minutes late to my meeting this morning. Please stop putting inexperienced baristas on in the AM hours as so many people are on a time schedule on their way to work. In the past, if I ever had to wait more than 10 minutes in a Starbucks drive thru, they have passed out 5 dollars of rewards points and I felt as if that was kind for the inconvenience. However, to roll up to the window, and not even have the barista apologize for the wait is unheard of. Very disipointed. read more

I just wanted to acknowledge the extra step these wonderful employees go. They have signs through their drive through, inspirational. Made my entire day!! The little things you do really do make a difference, keep doing what you're doing guys!! You're awesome read more

this starbucks is so sweet & welcoming!! my friend and i ride our horses through drive throughs all the time to get food and coffee, and the starbucks closest to us usually isn't very nice. we ended up over by this one so we decided to give it a try. they were so sweet and excited. definitely our new favorite:) read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

This is my first time at this location and it might be awhile before I go back. First off the screen is not working so you can't see your order. I gave them my order and they repeated it back to me correctly. So I pull around and wait. I get to the window and the guy says you got the cold brew, tall water and blueberry muffin and I said no I got the iced caramel macchiato melted. He looks at me like I was making it or something and says hold on and starts talking to the girl taking orders and I said you guys repeated it back to me correctly, and he says we are really busy. Um ya I get that. I wasn't really annoyed till they gave me my drink back layered and did not taste that good. I know 1st world problems but if I'm spending that much for coffee and you want a tip then do my drink right. read more

Every time I place my mobile order it's ready when I arrive. All of the employees that work at this location are amazing and very friendly. I have yet for them them to be out of stock with anything I've ordered. I would recommend this Starbucks to anyone in the area!! read more

The most unprofessional experience I've had with the baristas compared to any Starbucks ever

I want to start by saying I absolutely love Starbucks and spend too much of my money there and too often. With that said, this visit was the absolute worst because the girl in the drive thru, Emily, was a nightmare. She was rude from our very first encounter at the speaker, as in I pulled up and when she spoke, you could tell she wasn't in a good mood. After every drink, she would very rudely ask "is that all" like I had just interrupted her from doing something. I admit it was a large order, 7 drinks and a pumpkin bread, but her job isn't to judge the orders, just to take them. Plus, a good employee encourages customers to spend more money, not scare them away with rudeness. At the end of my order, she gave me the total but I realized I'd forgotten a drink so I let her know "hey, I'm sorry but I forgot a drink." Her response was "so you're adding ANOTHER drink" in an extremely frustrated tone, like I'd just asked her to hand over her paycheck to me. Bottom line, Emily was very rude and needs to be trained in proper customer service. I've been in the restaurant/food/beverage industry my entire working life so 13 years now and I know customers can be annoying but that's no excuse for this girl Emily. I wasn't being one of those annoying customers...I wasn't being rude or difficult so she had no reason to be frustrated with me right off the bat. I've worked drive thru's before...in fact I worked in the same building when it was a Burger King. I've dealt with my fair share of difficult customers but I've never been so rude to a customer in my entire career. Working in sit down restaurants, I've had to take care of difficult customers from beginning to end, so a good hour at least, and I still never treated them poorly. She was just taking my order in a drive thru, only having to deal with me for a few minutes tops...I pulled up in a great mood but left with a sour taste in my mouth all because of this girl Emily. She needs more training in her customer service skills, her upselling skills and her basic human decency skills. That or she needs to work in a position away from customers or at a job that doesn't have customers. I don't think I'll be going back...at least not to this location. There's 3 other locations close by with much more caring employees who actually seem to like their jobs or at least know how to pretend. read more