for context, im a usual at this starbucks and my drink is a BSOSE exactly how it comes. recently, i had noticed that my drinks were being made differently (it was being made with too much milk) so i called because i was curious as to why, and Teresita answered my call and addressed my concerns. she was very approachable, professional, and her customer service was amazing. i wasn't going to at first, but im glad i reached out and spoke with Teresita. it was a meaningful interaction for me and i hope it was just as pleasant for them. im happy to continue being a customer at this location. read more

I visit this location frequently and have never had any significant issues with my orders or the staff. I am usually not one to write reviews or get annoyed with customer service workers, but the employee working the drive-thru today provided some of the worst customer service I have ever encountered. read more

So I've been going to this locations many times because it's by my house and it's convenient. The unfortunate part is that the employees can be rude and give dirty looks. When I request a receipt, a straw or napkins I have seen with my own eyes when they roll their eyes. It hasn't just been one person but several. I am disappointed because I lived in Seattle for years and they have such positive energy where it's so contagious, but not here. I do enjoy the drinks but sometimes the cold brews are mixed. Not sure what's going on but it's sad. I hope they can have a bit of proper training on how to be a bit more upbeat with better customer service. read more

This is the second time i come to this location and im straight up ignored while waiting in line Ive had to walk out twice and go to another location. Horrible customer service. read more

Worse customer service experience ever, staff was rude threw attitude and when they got my order wrong and when I told one of the staff employee he rolled his eyes at me. I will "NEVER " come back to this Starbucks again. read more

they never make my drinks right they over charge they dont do there job they take forever when theres nobody the employees have a bad attitude towards customer service they get mad if u tell them something its really annoying and sad how they are rude when we should be the ones being mad for the poor service i dont recommend going . read more

I arrived at this location at 9:30pm and it was already closed even though the website says they close at 10pm. I called to see if there was a change in the hours of operation. The person who picked up the phone simply said hello instead of the usual phone greeting. He said that due to being "short staffed" they were closing early. I thought that was kind of funny because there were quite a few people "working" inside just chitchatting. Looking at their reviews it looks like closing early is a frequent occurrence at this location so if your thinking of stopping by later at night just go to a different location so you don't waste your time! read more

This Starbucks used to be good. Now with new management it's horrible. The store manager believes he is always right, you can't ask questions because he will get offended? The employees seem to not like their job could be the environment but every-time I go they get upset that they're doing their job ? read more

Second time I ordered with light ice and it comes full of ice. We call and talk with Jose (store manager) and he says bring the drink back and we will give you another one. Then I call back and tell him I'm supposed bring the drink and grab another for your mistake, where's the compensation in that for your guys mistake? He said we will give you a new drink and a recovery card....point is I specified light ice, the cup was nearly full of ice. And only like a cup of liquid in a Venti sized cup....I'm not paying for a cup of ice!! Would give no stars if that was an option. Something should be done about this. read more

waited in line for almost 15 minutes just to see a paper saying no card just cash. And last week it was the same thing. Frappes are always liquidity too read more

We came here to order two medicine balls and breakfast sandwiches. After opening our drink we noticed someone put the tea bag inside the drink with the paper still attached. As a former barista I know that the bags are supposed to be attached to the inside of the cup. This is unsanitary! read more

Starbucks - Strings of tea were wrapped around bag and put in cup. - Coffee & Tea Near Me - Salinas, California

They close before the closing time , I drove all the way from north main to this location (because it was the only one closing late ) and I saw a car in front of me going through the drive thru But no one took our order and there was still people inside This happened on 9/20/21 read more

Very nice service! Super nice people! Very chill, very friendly, and super peaceful place to study! Usually come here right after work. They never fail me with my go to which is the iced toasted brown sugar oat-milk shaken espresso :) their mocha cookie crumble is very good too! And as for a hot drink the caramel brûlée is very great! These are some of my favs! :) read more

This is usually my go to Starbucks but most of the times I go there the employees are always rude for absolutely no reason I try asking them something and they either tell me to wait in the worst time or they just ignore me for no absolute reason if they're gonna choose to act up then don't work there and completely ruins my day. Sometimes my drinks are good but other times they don't even make them right and they'll forget my add ins whenever I place an order through the app. The place is a a pretty cool area to hang out and do your work to pass the time. Unfortunately I didn't catch the names of the two workers who are usually rude but please acknowledge this review and hire workers who know what their doing and who probably won't cause bad reviews. read more

Not the best service, every time that I have been to this location I have been disappointed. Staff is not customer oriented at all and the drinks are not made the right way. On the latest ocasión I showed up 10 minutes before closing and the attendant said they could not serve me because they were going to close. Terrible service at this location. read more

This location used to be very organized, welcoming and friendly. This place lacked all. I had to remind them of my drink and the barista didn't seem apologetic for my wait. It seemed as if I was interrupting him. This location needs to do a better job. It seems as if the emphasis was on the drive through orders. read more

Extremely fast for a drive through. Friendly staff. On my last visit, they had me waiting thinking I was the car with the big order. I let them know they had the wrong car and the guy told me he wasn't going to charge me because I waited long enough. That was the perfect response. I got a free drink. How could I not be happy? read more

The drinks have waaaay too much ice !!! And this picture was taken 30 minutes after I had revived my drink on a hot day. read more

Starbucks - This is a ridiculous amount of ice! And this is after having the drink for 30 minutes. - Coffee & Tea Near Me - Salinas, California

Every time I come here I receive unnecessary attitude from the employees and honestly it kind of ruins my day...

I'm not sure why this location is always closing early when their app doesn't say that it's closed. The employees also told me they closed the lobby at 8:30pm once yet their app and online hours don't say that. Even when their website says that they are open at night their drive thru is always closed and the workers inside ignore you and have the door locked. I guess I'll be switching to another coffee/pastry place. read more

Starbucks - Their drive thru was closed on 09/05/21 at 9:57pm when their app says they are supposed to be open. - Coffee & Tea Near Me - Salinas, California

My favorite Starbucks to ever go to! Always so sweet and friendly, Juan was super amazing today and kind! 10/10 visit.

Everytime I come here something always ends up wrong, whether they forget one of my drinks or they for get one of my item. Often times the drinks will not be made correctly and the wait time for them to be remade is ridiculous. This used to be my favorite starbucks but it really went downhill after maybe one to two years ago, save yourself sometime and go to a different Starbucks read more

Four Stars... Drive Thru is a plus, so quick and easy so for that one star. It's Starbucks, so hey star #2 As for star number three I gave it due to a friendly staff however they don't listen to well, I have no idea how many times I said "Venti White Chocolate" "Just a plain White Chocolate" I was assured by an "oh ok, I got you" but when my order gets called "White Chocolate Mocha" ahhh! No! I had to speak up this time. I ordered a plain white chocolate not a white chocolate mocha. The lady at the register overhears what I'm complaining about and says "oh. I thought you said white chocolate mocha." Hells no I didn't say that. Infact it took me three times telling you plain plain plain white chocolate. geez! Anyway this wasn't the first time nor the second hell not even the third time its happened. But this time I really wanted a plain white chocolate so I spoke up. & I'm glad I did because like I said; a friendly staff. They apologized for the mix up and created my drink even broke down the difference between the two. I even got to keep the White Chocolate Mocha so for that I added the fourth star. read more

Starbucks - Drive Thru Menu... - Coffee & Tea Near Me - Salinas, California

I am appalled that the 1598 n sanborn Rd Salinas ca location is open for business. I walked into the location and it smelled like feces. I asked why it smelled so weird, and I was told the sewage had backed up and flooded the store yesterday. The simple fact that the employees are cleaning it up is appalling because a bio hazard crew should be doing the cleaning. These poor kids are at risk of disease. The management should be fired for allowing this to happen. Not to mention putting customers at risk as well. For so much money the company makes, this is ridiculous and sad. Me and a few customers walked out of the place in disgust. I have contacted a health inspector to visit the location. Update: corporate replied back and said they will share my comments with the store manager. What a joke of a response. And for the record, my clothes smell like a sewer now. Absolutely shocking. read more

Coffee was good just didn't like receiving it without sleeve or extra cup underneath. Barista wasn't so friendly but that's just my personal opinion. Tables were still messy and there was no rush in drive thru or customers inside ‍ read more

Horrible service! Yvette is so rude! I can't believe there is someone that tries to blame the customer instead of trying to reach to a compromise. Won't be coming here again. read more

I love going to this Starbucks because of the amazinggg ambience and the baristas!! Especially RAUL!! He's the best! If you happen to stop by, ask for him to make your beverage :) super friendly staff and they make sure to meet your every need. They do get super busy because they are a DRIVE-THRU location and have beverages from the cafe area and drive-thru, but always are attentive. I've never had a bad experience here so idk why there are so many complaints in these reviews. read more

I have literally never had problems with this Starbucks until today. Yvette was rude. I asked for a venti and somehow she tried giving me a grande. I told her that I wanted a venti and she was giving me an attitude even though it wasn't my fault that they made the wrong size. Most Starbucks locations just say "yeah no problem let me remake that for you" but she was trying to just make me take something I didn't want. read more

Just about every interaction with the staff is very cheerful and friendly Always a pleasure coming to this location.

So I called to ask if the Starbucks were carrying the re-usable mermaid cup. I asked was told to wait a second, got hung up on. I called back and said I just called and asked about the re-usable mermaid cup and the response was "what's up?". So I asked again and got a No. Not great customer service. read more

Seriously best customer service I've ever gotten and I've worked in customer service a long tome ago. Seriously nice and quickly got my order out. Thanks guys! I wish I lived in the area read more

The morning crew is absolutely amazing. They are fast with times and never fail to leave me satisfied with my order.

They don't know how to make a good Brown Sugar Oatmilk Shaken Expresso, they always give me OATMILK in a cup overall this Starbucks went downhill! read more

This is the closest Starbucks to my house and I couldn't be more happier. Everyone here is very friendly and extremely efficient. I like going to this Starbucks on weekends to start my day. read more

I returned to my one time favorite Starbucks. I was beyond pleased to see one of the regular baristas there. Raul is the best! the rest of the staff were new and all friendly and quick at making drinks. Thumbs up Boronda Starbucks! read more

Before they closed, this location was actually very good, lines moved fast and staff was very friendly. The only other Starbucks in Salinas with a drive thru, just probably not the right location for a Starbucks. Its now closed and will be a jewelry store soon. read more

I just visited this place about half an hour ago (7:00 am 2/11/16). To my surprise I got a Venti hot drink full of foam. My drink had no flavor either! Last time it happened to my girlfriend as well on a Grande drink. I let it slide once, but it has happened twice!!!! There is an employee responsible for this, but I will not disclose any names. They simply need to re-train some baristas. I don't mind having to stir my drink with sugar (on walk-ins only for obvious reasons). However, paying for a foam filled Venti is a disgrace. A few years back they had great staff. They owned up to their mistakes. For example, my friend bought a hot drink that tasted so-so. He was given a different one in return. I am unsure what happend to the previous staff. read more

Me and a friend we're waiting inside for our drinks the lobby was at max capacity and the manager made a rude remark that I found really offensive and by the looks on everyone's face in the lobby they felt the same way. She was frustrated because of how busy they were both in the drive thru and lobby, I get it we all get out under pressure while working in places that get packed. But I feel like she could've went about the situation differently. She made a remark about having people step out while they waited but she said " I'm not sure if these people are understanding what I'm saying, maybe I should speak Spanish so they can better understand what I'm saying" they way she said it and the tone in her voice made her sound so arrogant. Will definitely not come to this Starbucks again because of this lady. read more

I don't understand how ppl can write reviews on how bad this Starbucks is. Every time I come here they are really nice and friendly. If I tell them what I'm feeling like drinking but can't decide they'll help me and they will recommend drinks some that are not even on the menu. I love this Starbucks except the location. read more

They should really post up a sign stating what time theyre closed so that I dont have to pull up to the drive thru and be completely IGNORED!!!! The girl straight up made eye contact with me TWICe and did not even bother to at least let me know that she's closed . I couldn't even tell bc it was around 9 it wasn't that late. At least lemme know so I don't just sit there waiting to be serviced! That was completely rude. Dear Sanborn Starbucks manager, please train your baristas to at least have the common courtesy to let your customers know when your closed and not just ignore them!!! Geez read more