Every time I come here I always get a bad experience. I ordered a hot white mocha once and the milk taste burnt. It had no taste of white mocha in it, I was really upset with that experience. But recently I ordered a banana bread matcha. I received my order and my matcha had no syrup in it. I don't usually complain about my drinks but my matcha wasn't made right. I'm a barista myself and I know the recipe by memory. I told the barista that my matcha had no brown sugar in it and she told me that the banana bread matcha only had brown sugar in the cold foam. She kept insisting that there was no brown sugar in the matcha and she gave me classic instead. I had a very upsetting experience at this location. Barista don't take accountability. read more

Consistently made right at this Starbucks location. Others Starbucks around San Jose slack. This Starbucks I would recommend. read more

Starbucks - Chai Tea - Coffee & Tea Near Me - San Jose, California

I love this Starbucks. It's all student workers and every person I have encountered has had the biggest smile on their face. They are all so kind. My drink is made correctly most of the time and if not they have no trouble fixing it with quickness. Lines get long but remember it's a college campus so students are getting their coffee fix. My go too and so convenient. read more

Starbucks - a plastic cup of coffee on a table - Coffee & Tea Near Me - San Jose, California

This Starbucks location has great potential, but the employees feel rushed when preparing orders of food and drink. I went into Starbucks this morning, about 8:20 AM; it was somewhat busy, but they weren't taking online mobile orders. I ordered my usual: Two Bacon Gouda Egg sandwiches without the cheese and a Venti Hot Chocolate. I'm fine waiting for a product if it's of high quality. I waited around ten minutes, no biggie. I received my order and left to go to my class. While waiting for class to start, I took a sip of my "hot chocolate" and it tasted like coffee. A few more sips in, I realized it was a hot mocha. I went to grab a bite of my sandwiches and they felt hollower than usual; I checked in between the bread slices to find no egg. No egg! I asked for "no cheese," not "no egg." Egg is the protein! I was not given a receipt with this order; I paid with my debit card, not the mobile app. I didn't go back to complain because, as I said, they were busy, it might've taken too long, and I needed to get to class. What a bummer! Tip: if the workers feel they need to rush orders, tell them quality over quantity. I'd rather have orders come out slowly but accurately than fast but inaccurate. read more

Starbucks - Bacon Gouda Egg sandwich, minus the egg. (I asked for no cheese, not "no egg.") - Coffee & Tea Near Me - San Jose, California

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I ordered Cha Latte with half syrup. It tasted horrible and super sweet. I was sure they did not do half syrup. I was in a rush and could not go back to change. There was only one person before me. More stuff than customers. They don't do well. read more

First, let me say the staff were all very nice and attentive. However, the coffee at this location is not robust or like other Starbucks. I ordered an Americano and I had to ask for another shot of expresso, as it was so weak. I watch the barista add the shot, and I think the problem may be with their equipment. They do not do expresso like other Starbucks, and I think that is why it is so weak. I will not get a coffee drink from this location again. read more

Staff are very rude, location has poor signage and an overall oppressive atmosphere. Go to any other location unless you want a subpar experience! read more

This is the day to be remembered. A day that doesn't compare to other days here, at SJSU Starbucks. I have been blessed today with kind consideration from Starbuck workers. After many visits of getting the same exact drink from the beginning of the semester 'till now. I have been called Anne, Sammy, Standy, and even Mai.. Understanding the lack of racial bias training within Starbucks train, I kept quiet and stayed with those names throughout the days. However, today marks a very special day.. I ordered my drink and told the cashier my name. Then, I sat down on the couch to wait. Later, I heard this female voice calling out a name. It sounded like my name but I was unsure. I wasn't use to this...It felt weird. "Sandy!" the Starbuck worker called out again. Surprised and confused I was.. Is it true? Is today the day they got my name correct? With excitement, I ran to get my drink. Once there, with one hand- I held my cup, raised it up in the air, and screamed, "I AM SANDY!" read more

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If you would like your drinks water downed this is the place you come too. I ordered a refresher and it doesn't taste or look the same as other Starbucks locations. read more

So a lot of people that are reviewing this place are giving negative reviews. BEFORE I START, I want to comment that this IS a college campus. The workers are students. They WILL talk to their coworkers sometimes. You can't expect them to work silently for like a 4 hour shift. There WILL be new workers at this place. Some will take longer than others to learn how things work at this Starbucks. Some will have a hard time remembering how to make drinks! It's a lot to remember! some WILL be inexperienced with the business and get better as time goes on. It's all part of learning guys. Y'all need to chill a little bit, customer service isn't easy too. The school is always taking new people, so there are new workers like every semester. There are over 30k students that go to this school. It is going to be PACKED. If you have to be somewhere in 20 minutes then skip the coffee and go to class or go to work! I also recommend online ordering off of Tapingo or boost or whatever they use now so that when you're walking to Starbucks or you're in the last 10 minutes of class then your drink will be made *hopefully* by the time you get there. It's a student run business, don't expect them to be perfect or equally on top of things like your neighborhood starbucks. If you think you can do better, then by all means apply for the job. It's a strenuous job and unfortunately, not everybody can afford housing and tuition and the like so they have to find and take any job available. From my experiences, I give it 4 stars because the staff is friendly and nice. They get my drinks right too. They remake it when I don't like it, which isn't very often. The only thing I dock a star for is time just because I have been one of those students that waited 30-40 minutes for my drink. Usually it is a 20-30 minute wait. Again though, I plan my time accordingly and I get it when I have time to spare to wait for my drink. I recommend coming at night though, it is a lot more relaxed like some other reviewers said. The seating is comfortable, unfortunate that it is limited and throughout the day every space is taken, but what can you do? It's a college campus. read more

I usually don't write complaints.. I had enough. I will no longer be a customer. This Starbucks has to be the worst.. they don't listen. (Numerous times but today they crossed the line) I threw up in class because they added milk to my drink. I told worker almond milk.. twice. And when my order was called upon.. I mentioned to the worker that it was regular milk. The worker looked at me at like I offended her and said "no it's not". I didn't finish the drink. I felt poisoned. I will take my business elsewhere. read more

There is always a long line in this starbucks, but the service is good and the frap tastes the same as any other starbucks.

I had a great experience at this location. Kai was generous at the cashier, giving me a positive first impression. When I asked for an undertoe, Dayla told me that it was her first time making one but she seemed excited to try it. She also emphasized that I try the drink first, telling me if I did not like it she would remake it. There was no need for this because she made a great drink. An event to note during my experience was that there was a customer being impatient, and blatantly rude with Kai, Dayla, and another employee, Madison. Madison did a great job at defusing the situation and staying calm, which must have been difficult, with the customer. The team acted like professionals and were respectful, while also making sure his needs were met in a timely manner. Also, my drink still came out on time through all this! read more

This is a new Starbucks location that offers good customer service, plenty of interior and exterior seating, and decent coffee that is constantly improving with each visit. What I love most about this location -- aside from the Caffe Mocha and Chocolate Danish ($2.75) I usually get -- is the massive store interior, as well as the backdoor that leads into the 3-story staircase. In the staircase area, there's many different chairs and tables surrounding an urban landscape. Also, if you're able to snag a table in the staircase area, you'll notice how quiet it is; it's one of the quietest places on campus (great for studying), aside from the library. Furthermore, while this Starbucks location originally served terrible coffee during the first month it opened, the staff has really stepped their game up during my most recent visits. I'll definitely return in the near future. read more

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The lines are always long and they take long on their drinks. I kind of saw this coming, and they should too, and they should find a solution for this. Especially during like half off frap days, the line was just ridiculous. Took me a good like twenty minutes to get my drink, after waiting in line for like twenty minutes. When I got my drink it was like all melted. That is not a frap. A frap is a ice blended drink, but it was just terrible. I was thinking of letting them know, but that would have probably take as long too and I had class to go to. read more

I only order on Tapingo now since the lines can get extremely long. The only thing I don't like about Tapingo is that you can only order drinks and not food. Wait time: 1/5 sometimes it's really crowded and sometimes it isn't but when it is crowded it is REALLY crowded. Seating: 3/5 Lots of seats but hard to find a seat, Idk what you expect with a college campus though Cleanliness 5/5: no stains, dirty wall or anything. Staff: 5/5 All nice and attentive read more

Being a San Jose State University student, I'm ecstatic that there's a Starbucks on campus! It also helps that Dining Dollars for meal plan holders are accepted. The problem is even after being open for a month or so, there are times the quality of the beverages is not up to par. I have only ordered the Double Chocolaty Chip and Strawberries & Creme Frappuccinos so the previous statement only applies to those two drinks. I also only go during the afternoon hours so I do not have an opinion on Starbucks in the morning. When the lines are long during the weekdays Mondays through Thursdays and around 1:30 to 3:00 p.m., the consistency of the frappuccinos is off where one day it can taste okay, the next day up to half of the drink is ice. The worst Strawberries & Creme Frappuccino I had was when it felt like drinking a smoothie rather than a frappuccino. The entire drink was over-blended. The worker must have been inexperienced and new as I noticed (while waiting for my order) one of her coworkers was giving her verbal instructions on making it. If you want consistent quality, my recommendation is going around 5:30 p.m. or later any day. The Starbucks location itself is a good hangout spot. There are various tables and comfortable chairs to lounge around, enjoy your Starbucks coffee and/or snacks, or just to catch up on school- or work-related activities. The only improvement I would like is to provide warm and brighter lighting as it is just dim, white light. Nonetheless, I love hanging out at the campus Starbucks. Overall, this is a 4 (technically 3.5) out of 5 for now until further improvements on the drink quality and lighting occur. read more

Starbucks - Tall Strawberries & Creme Frappuccino (04/27/2016) Ugh, this was watery. - Coffee & Tea Near Me - San Jose, California

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There's always a long line here and it isn't just because there's so many people. The service is extremely slow. The drinks don't take too long, but the cashiers don't have any sense of urgency. Even with the long lines they still take their time and have long, slow, conversations with one another rather than trying to speed up and get through the line. Super frustrating when I need to just grab and go to get to class/meetings. read more

This Starbucks at the Student Union has got to be one of the worst Starbucks in the Bay Area! Just a warning, be prepared to wait for at least half an hour. I went for two straight days, and those two days were the most unpleasant experience. Let's start with day one: Walking from my biology class, I was walking on a scorching hot afternoon. Considering my pickiness and my already bad mood, I thought of going to Starbucks to get a refreshing drink, along with a friend that asked me to order a frappuccino. By the time I entered the Starbucks building, there was a long line, which, as mentioned earlier, took me about 30 minutes to barely order my drinks. Which much decency, I wanted to give them another chance by allowing them to make those drinks. Unfortunately, that was not the case. The person who ordered after me got their drink first, which, for me, was very unfair! I ordered two drinks: a venti Very Berry Hibiscus with two Raw Sugar Bags and a venti Coffee Frappuccino with an extra shot. Nothing more, nothing less. By the time I gave my order to the lady at the register, she had trouble inputting my drinks to add the total pricing but I gave my patience. What was very displeasing was how they did not accept my Starbucks Rewards Card! Unfortunately, my spending on this went down the drain. Furthermore, by the time I received my order, I was very displeased about the quality of the drinks. My Very Berry Hibiscus tasted watered-down and had no sweetness. I was so confused about this because they already added the raw sugar bags into the drink. I threw my drink away after I drank a quarter of it. The Coffee Frappuccino, however, was worse than I thought. The bitterness and sweetness part of the drink were separated, physically (Day One Picture)! You may say, "a frappuccino drink is blended, though..." I said to myself the same and I, to this day, still do not understand how a blended frappuccino separates unless the drink was left on the table for a while, but that drink was five minutes after we got it. Concluding day one, it was the most horrible experience, not just in Starbucks, but all the establishments I have gone to! Day Two: My friend convinced me to come back and see if they could redeem themselves and I was definitely opened-minded about giving them another chance. I did not expect so much from this Starbucks due to my previous experience. During this day's visit, they definitely did not catch my eyes on redeeming their reputation for me. I ordered a simple Venti White Chocolate Mocha Frappuccino with light ice. And, again, it took me 30 minutes to barely order my one drink. Something different about today: they accepted my Starbucks Rewards Card, along with my question on why they did not accept my Starbucks Rewards Card. They stated that the register was broken and, unfortunately, I had to spend my cash on day one but at least I got to use my Starbucks Rewards on this day. The drink was not up to my standards. My drinks, along with everyone else's drinks, were not filled up all the way (Day 2 Picture)! This was definitely not worth my money nor my time! I will be sure to not come back ever, to not wait for a long period of time to receive a low-quality drink. I definitely recommend going to the one on 1st Street, which is waling-distance from the San Jose State University. read more

Starbucks - Day Two: Not fully-filled Venti White Chocolate Mocha Frappuccino - Coffee & Tea Near Me - San Jose, California

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I asked for extra foam and they interpreted that to mean "please give me coffee for 1/3 of my cup and foam for the rest". So my venti latte turned into a tall. Such a waste of money and I was really disappointed read more

Has to be the slowest Starbucks ever!!! Takes 15-20 mins for them to clear 4 people in line! Really wish they would have actual Starbucks people not students.. :/ read more

i dont know what to say but they gave me a hot lemon pound cake. And they have seven ppl working. read more

I am impressed how busy this place is tonight! I am also impressed how fast and efficitiently CAMILA (the Manager) works! She is very friendly not only to the customers, but also to her staff. I've been here for about 30 minutes and observed how she handles her store. Nice job! It is my favorite Starbucks now! I will be back many more times. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Two stars for the nice barista and for having Starbucks on campus. Long lines. One cashier open. Long wait. I got a venti match green tea latte. All Ice :(. So disappointed read more

Starbucks - This is more than the average amount of ice that should be in an iced drink - Coffee & Tea Near Me - San Jose, California

As a former Starbucks barista, this place seriously lacks discipline. A 20 person line shouldn't take 40 minutes to get through with 2 registers, 3 baristas, and 2 floaters. The staff is friendly, but the baristas often stop making drinks to talk to their friends. It's important for baristas to be social, but multitasking needs more emphasis. Whether this pace is due to high turnover or lack of tipping incentive, I'm not sure, but this starbucks needs better management. If you want faster service, go to the other cafes on campus. read more

Usually they are always packed because there is 40,000 students on campus but Vic really hooked it up here! They ran out off peach and mango for my green tea lemonade drink and I did the mistake in replacing it with raspberry but it did not taste any good. So, Vic was nice enough to make me a complete new drink from my original drink. S/O to Vic for letting me keep my first drink and giving me my second one for free! That's what I call good customer service! read more

Came into this location thinking it'd be hectic and full of students (I'm not a student here), but my experience was great! I don't usually leave reviews for places, but I'm a Starbucks regular and I received the BEST coffee I've ever ordered from a Starbucks. The girl who made my drink was named Dayla, and was very sweet when I complimented her efficient work. Little did she know, she made the best coconut milk mocha macchiato of my life! Dayla, if you're out there, thank you. read more

Typical starbucks vibe. Can get a bit busy during class switch times, but other than that, still good service, and still good drinks.

You're better off getting your drink from any other Starbucks off campus because you'll get it much faster than this location. They are so slow that you can walk off campus and get a coffee at Philz then come back and barely get your drink made. I usually get black iced tea (super simple that it's just the black tea and nothing added!) and it took over 30 minutes to prepare the few times I went and with barely anyone in line. :( read more

A true waste of time! Why do I still bother to come here? On multiple, multiple occasions have I waited in line for half an hour just to get to the front, place my order that is still advertised, and be told they ran out of an ingredient. If something is sold out, or do not have the things to make it, why not post a sign over the drink or food that says it's sold out? Why make it seem like they have it when they don't and let you waste your time? I genuinely feel lucky when I order something and they have it available and when this happens they still take another half an hour to get your drink out. If you're coming here be prepared for a long wait, and maybe keep second drink in your mind that you want in case they don't have what you want. read more

Such a slow service. I kept watching the baristas skip over my drink and when I asked they rolled their eyes at me. It took almost 20 minutes to get a white mocha. The store wasn't even busy. I ended up being late to work. Won't be going back! read more

They all need a serious training if not this Starbucks is not gonna last long. I rather walk all further to get a better Starbucks drink. read more

When there are 10 people waiting in line, there is just one person accepts an order. Very understaffed on Friday morning!

This Starbucks is pretty terrible but I've continued coming here because of its convenience. Also, the people on reg are always friendly and there's plenty of seating. I usually order a coffee since it's quick and I know I won't have to wait 20+ minutes for my drink during crowded hours. One thing that this Starbucks cannot get right is iced matcha lattes. Idk what's up with them but every time I order it, it's never fully blended and is a white-green color with huge chunks of matcha powder floating around. It's so ridiculous how could you let that happen!!! I made the mistake of ordering an iced matcha latte earlier today and I'm still sad about it. read more

As much as it is convenient that this Starbucks is on campus. They need to improve the service quickly. Really liked the decor and how roomy it is but the service can use some improvement. Was pretty disappointed that I got my iced caramelized honey latte and it wasn't even filled to the top :( read more

I come here usually after work because I have class in the evening. The employees in the evening are nice and will sometimes start a conversation. This place is a great place to study in the evening because it gets quiet. You can either choose to stand or sit down at the tables to work which is a huge plus. During the afternoons, this place can get EXTREMELY busy. When this place first opened up, I waited almost 20 minutes for a drink once... It got better since then though. Another heads up, this place is not a corporate Starbucks, they don't do free refills for rewards members. read more

This review is for the service, but after ordering I went back to them and asked them for a cup of ice and she said I had to wait again in a 40 minute long line. This is not good customer service. read more

My drink was way too sweet and so I asked the barista to remake it with less sweetener only to be given attitude. She told me to specify that I didn't want a drink made of 80% peach syrup and 20% green tea lemonade at the counter. If I go again, I'll make sure to make that clear. read more

The workers deserve recognition so heres one star. On the other hand the consistency is sooo off that I couldnt tell whether it was the same drink or a different one. I ordered 2 caramel frappuccinos and they tasted completely different. I had one remade because its not worth wasting the $4 and it was so bad I had to dump it cuz it just tasted like caramel syrup. Three drinks total and none of them was made correctly. Consistency is key. Lets face it we dont all have $4 to waste on shitty drinks. I appreciate the effort, the customer service isnt too bad. But they need to be trained again and be consistent with their drinks. Whether one or two workers make the drinks they all HAVE to taste the same. Thats what we pay for. read more

This Starbucks doesn't make high-quality Starbucks compare to other Starbucks nearby. Their way of making a Frappuccino taste different and not that well made compare to other store. It is mostly run by college student so their experience of not making high quality Starbucks coffee is understandable. read more