In my experience, this Starbucks is notorious for being slow/busy. Today I got my normal iced coffee, and it was difficult getting my straw into the cup. So I asked for a separate cup to get some of the ice out of the drink. The lady nicely obliged, and I went to town. When I poured all the liquid into the new cup, I was very disappointed in what I actually got for $6.95. Do better Starbucks. read more

Starbucks - Revelation - Coffee & Tea Near Me - San Jose, California

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This Starbucks is not one of the best. No straws or napkins and the staff does not bother to even tey to be welcoming. I'm sorry to say this was the worst Starbucks experience I have ever had. read more

Starbucks - No napkins, and when asked they told us they were out of straws too. - Coffee & Tea Near Me - San Jose, California

I am one Starbucks coffee for years, I spend $300 every fucking month for it. But when I asked them to use the bathroom they asked me have I Order anything yet? What the fuck is that? Policy shit. I'm fucking delete startbuck app and never ever drink it again. The price went up services went down. Even I want to refill my coffee I have to go to the same fucking store to get that is fucking crazy. Please change this stupid policy and make your customers happy. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Is it just me or has this Starbucks gone way downhill? It used to have great customer service. The last few times I've been, the employees are completely inattentive and seem to simply not care. I was the only customer early in the morning, and when I walked up to the register employees were behind the bar talking to each other ignoring me. The drip coffee was all expired but they served it to me anyway. I had to stand and wait for my mocha while it was done sitting behind the bar with no lid while the staff continued talking and acted like I interrupted them when I asked to have my drink. We live close so this location is convenient but I will avoid going here. read more

I dropped in since I had been in the area for a scheduled interview. Office had me step out since they were conducting a meeting so I came to Starbucks to Finnish up some work ordered lunch. I had dropped in just myself not being accompanied of any other person. read more

Starbucks - Ice Americano - Coffee & Tea Near Me - San Jose, California

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This Starbucks is the best. The drinks are perfect, you don't have to wait in line long. You can see the management has created a team that works together with ease. Friendly, quick, clean and great drinks. read more

Starbucks - Sign - Coffee & Tea Near Me - San Jose, California

I did a mobile order for my mom and I without ice. The barista said the manager told the baristas for drinks without ice, they don't fill the drink to top. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

I have been to many Starbucks but the staff here takes an effort to be rude. There is absolutely no emotion shown. Sometimes I feel if they are robots. The space is tight as this place is busy thanks to the corner they are situated at. Finding a parking spot can be a tight squeeze at times. Also, how difficult is to make an iced Americano. Why did mine taste like sewer water? Not coming back here again! read more

OMG!!! I ordered a late, pink drink and two ham and cheese croissants and it took over 20 minutes to get my items!!! And I mobile ordered in advance! The four employees there has ZERO sense of urgency. As I was watching them, everyone that walked in was getting served first! It was a horrible experience, I'll never go to this Starbucks again! read more

This starbucks have such a rude attitude and most of the employees look like they are always pissed off 24/7. I get working in food service sucks but there's no need to be rude to the guests up front. read more

I frequent this location as it's centralized to my day to day travel. It's located in an assuming plaza with a little bit of parking spots but also close to schools and tends to get busy on certain times. When getting my drink, I always order via mobile order ahead. 10 minutes after, my drink is always ready on the counter. Although my visits are usually a quick pick up, the Baristas that I encounter are friendly and usually say "thanks!" when I take my drink. read more

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This location used to be my favorite but now it's not. I ordered my vanilla latte on my app this morning and I had to wait additional 10 minutes for it. Unfortunately it's not the first time. And the parking sucks 70% of the time. read more

The summer skies drink is honestly kind of bland, and probably has a ton of dye in it. It was alright, but I wouldn't recommend it. It looks aesthetic but doesn't taste aesthetic. read more

Starbucks - Grande Summer Skies Drink - Coffee & Tea Near Me - San Jose, California

I would like to say this place disappointed me today. I'm a person that buys coffee at Starbucks almost every day not only at this location but also other ones. I asked the barista the code of the restroom to take my son. She said I had to purchased something to use the restroom. I actually did buy a coffee because I felt I was pressure to buy at that moment before my son using the restroom, I feel this was unnecessary for the barista to asked if I had or if I was buying something before I get force to. This happend in the morning around 10:20am today read more

Service was Amazing. I went in with my two friends to walk to starbucks. We walk in, everyone was nice, and as we order they gave us a sample of a bakery item. We came back and they gave us a extra pumpkin muffin. 6 dollar tip and 5 stars. 1000% recommended read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Took these jokers 20 minutes to heat up a ham croissant this morning. Wtf. The girls working there can be rude. If it weren't for its location I would never go to this location read more

Stopped in after shopping across the way. They are very friendly and quick with the coffee. It's really clean and a larger starbucks. They also have a drive thru. This one seems to be very popular as we were there about 6:30pm and it was packed with people hanging out or doing work on their laptops. read more

Starbucks - The barista actually got my name right Haha - Coffee & Tea Near Me - San Jose, California

I LOVEEEE STARBUCKS SO MUCH ! THE DRINKS, FOOD, AND ESPECIALLY THE COOKIES ! I usually come here after school or on the weekend when I have free time. The employees there are so kind and provide great service ! I love this place so much and I so do recommend it. So whenever you pass by this part of San Jose, check this place out ! :) read more

My drink sucked and I got a real easy drink. The employees had such bad attitudes. I had my drink remade and one employee made it wrong and got even more attitude because she had to make it a third time. Never coming back here. Want my money back! Also no parking! read more

I live by a couple Starbucks that are closer to me, but this location is the one I'll go a bit further for - because they always go the extra mile. I've recently come here 4 times, and every single time the order was made to perfection! I normally have to order mobile orders due to my schedule, and every single time my order is ready and waiting safely behind the counter. There's helpful signs that direct you to mobile orders, making sure that the intended orderer receives their drinks and no mix ups (which is important because people would read cups and touch them all over - no thank you!) The staff here is incredibly friendly, and make the experience super pleasant, offering kindness that isn't rushed. When I came recently to pick up my mobile order and saw these cute encouraging notes, it made my day! Little acts of kindness are something I wouldn't normally expect from a major chain like Starbucks, but this was such a lovely surprise in these tough times. Thank you guys for always getting my orders fast, fresh, ready to enjoy, and for always being so kind and welcoming. In previous experiences I'd choose the drive-thru locations to avoid the rush, but this location adds to the experience in a positive way that isn't to be missed. See you next week! read more

Michelle the barista is so RUDE. Coffee was made wrong and not only did she mock me, but she also openly spoke about me to the other employees and decided to make fun of me. Worst experience ever. If you work in customer service you should never make fun of a customer IN FRONT OF THEM. read more

This location is the best!!!! Not only did they still have confetti cups but they are making everyone Pickup their orders outside!!! This is big for me since I also have a little kid with me. I also noticed that some other locations make you walk in. So everyone's touching the same door handles! Esvee (sp?) helped me with my order. Thx so much!! read more

This Starbucks is an awful location because the crew runs itself like a group of petulant high school kids. I'll often see the baristas actually sitting on top of counters kicking their feet up, making insulting comments about customers after they leave the store, etc. I mean, really? The attitude that other yelpers have reported comes along with it. TERRIBLE attitudes from many of the baristas. It's actually quite unacceptable. When the crew starts cleaning get out of the way. They won't hesitate to start spraying chemical cleaners around all of the tables even if you are sitting at one and you will get hit by the spray. There is ZERO consideration of customers. There are a lot of psychotics and homeless that are allowed to squat inside for hours at a time. You would figure that when you have a homeless person pacing back and forth inside the store, going table to table yelling at people that they would be ushered out but they are not. If you prefer you cup of coffee with some attitude then you shouldn't have a problem going here. But if prefer to avoid crews that resemble a young, petulant group of high school kids then please avoid. read more

A really good Starbucks! Folks behind the counter are attentive, efficient and kind. My white chocolate mocha and coffee cake both are delicious and indulgent. May we please keep this team for the next 20 years? Or longer? read more

I just started using the Starbucks app, which offers a free drink. Yippee! So I stopped in here to snag my freebie and get some work done. The baristas are a nice balance of friendly and snarky, which I dig. "Are you guys tired of hearing 'pumpkin spice' yet?" "Yes! Would you like whipped cream on your quad soy pumpkin spice latte?" No thanks! I *do* have a minuscule amount of self-control, after all. This location has a nice long window-front bar that's perfect for getting some work done. There are also some of their traditional dark wood tables and matching chairs, as well as a few outdoor tables with umbrellas for shade. I was pretty excited to discover their lunch special: - a bag of chips or pretzels, - a bistro box (like the cheese and fruit plate) - a sandwich or salad - a banana or That's It fruit bar - $8! That's a steal Come in and torture the guys by ominously whispering, "pumpkin spiiiiiiiiiice." read more

Starbucks - Pretty good lunch deal! - Coffee & Tea Near Me - San Jose, California

This is the Starbucks I always go to and I have to say the only downside is how busy it is after school hours. You have a bunch of school kids gathering around after school which leads to a long wait. Otherwise everything is fine. read more

This one is dark and cozy, pre Peets who do this with their lighting everywhere now. It's on a busy intersection so easy to access but hard to find parking at times. Consistent with others and Service is good here. Nice pit stop between Campbell and Los Gatos. read more

This is mu neighborhood Starbucks. They go out of their way to make my perfect drink. During specific times it's really crowded because of the two schools that surround the store and they open and close at odd hours. Other than that I really like how they make their drinks and everyone is friendly. Oh...parking...don't ask. :-) read more

Amazing customer service! Super nice, definitely will be back. Got into a car accident right in front of this store location. They were very sympathetic when I came in to get some coffee while I waited for the tow truck. They gave the drink to me for free and said "i hope the rest of your day goes a lot smoother". I'm so great full for that free coffee and excellent customer service. Definitely made my day that much better, thank you. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Seriously, the employees here are the absolute sweetest. I've been coming here for over 4 years and they all are ALWAYS so happy, personable and just really great people. I say this to show gratitude... not to downplay other Starbucks employees, but they really do not compare to other Starbucks I visit. Sevan, Jazmin and Gemma are such dolls, and all the other employees too. thank you guys, for making me feel like part of your family, it feels like much more than a coffee run. read more

Best Starbucks in town the entire staff is super friendly, drinks are made quickly. Makes my morning quite pleasant. read more

The Starbucks is amazing. these people really care about you and the coffee they're giving you. these people go above and beyond; it makes me never wanna go back to any other Starbucks. all Starbucks should model after the Starbucks these people are the best and they do everything with love you don't find that very much anymore thank you curtner & leigh you always make my day better here read more

Stopped in here on 1/12/2020 around 1:30pm. As I waked in the Barista looked up and greeted me. Then the cashier was very engaged and polite as I ordered a tall drip. I sat down and worked on some emails for about 20 min and upon leaving asked the barista for a water. As the barista poured my water, the cashier came over and offered to top off my coffee. I am completely blown away and immensely impressed by the simple and traditional exceptional customer service both employees expressed. Keep up the good work at this great neighborhood coffee shop. read more

Best Starbucks I have been to! I had a long-ish list of orders for my office (some were over the top complex), and the barista helping me was so fast I almost asked, "Are you sure you're getting all this?" Not only that, but every single order was exactly right, and they were SO friendly, offering to help me out to my car even though they were busy. To everyone complaining about the lack of parking...guys, you can hardly ever find parking at any Starbucks. It's just the nature of the beast. I never write reviews, but this was such an expected pleasant surprise, I just had to give a shout-out to the team working Thursday, 1/31, at 8:15am. You guys are awesome! read more

My go to Starbucks. My drink of choice is always persistently done to my liking but above all the staff here is phenomenal; totally awesome group of people! Thanks guys :D read more

Starbucks - Coffee Frappuccino - Coffee & Tea Near Me - San Jose, California

I've experienced WAY better Starbucks than this one. The employees are horrible and no one seems to know how to make coffee here. I hate dealing with them and only do it if ALL other Starbucks in the area are WAY too busy. Plus trying to park at this location sucks as well! read more

Not to bag on this location specifically, but more on all Starbucks, because they are all the same. I don't really ever choose to go to Starbucks, but I've been dragged there on occasion, and specifically to this one, because it's closest to my house. Firstly, I don't agree with the philosophy of Starbucks. Here's what John Starbuck or Dick Starbuck or whoever polluted the earth with this scourge thought: Hmmmm....I'll roast a shitload crappy beans to high hades. To cover up it's nasty taste I'll invent a type of drink and call it "Italian Coffee". What I'll do is get a 20-ounce cup, put a couple shots of this nasty espresso in it, add a cup of high fructose corn syrup, and fill the rest up with milk heated to 200 degrees. That way, when you finish your coffee in four hours, it'll still be hot. Brilliant. We'll put 9 thousand stores in every city. I wouldn't ever purchase their espresso drinks, unless I was stoned and I was getting a caramel frappuccino. I have made the mistake of ordering their drip coffee. Think of the aromas of dish water and charcoal combined. Yummy. I wish I could go back in time and stop Starbucks from ever existing. The world would be a better place. By the way Starbucks, the only reason you get the second star is because of your consistency and customer service. I don't speak Starbucks and your people have always been patient with me. read more

Oh god, this place has the worse customer service ever! I have been here a couple of times and had really bad service. I just don't understand why? Maybe its the complexion of my skin? The first time we went there, we had a very rude barista. While we were placing our order with the barista at the cash register, another barista abruptly interrupts my girlfriend by asking her to repeat herself. She asked about 3 times in a very aggressive manner. I don't get what her problem was. We were giving the cashier our order, not her. The second experience we had was short but bitter. Starbucks is offering a promotion if you come back after 2pm with your receipt, you can get another coffee at the promotion price. The CAUCASIAN gentlemen in front of us was offered the promotion. When it was our turn, we weren't. Why is that? This was on July 10, 2009 around 12:30 pm. The employee was a CAUCASIAN female with Blonde hair. I guess these people are just inexperienced with customer service. I recommend that everyone here get re-trained. read more

Great place to get your Starbucks. Always so nice and courteous. Staff members always make sure my order is correct. If anything goes wrong they fix it. Clean bathrooms. Parking sucks though because it's so small and it can become very crowded easily. Like this location a lot and will continue coming back here for my drinks. read more

This happened On 4/12/18 - There was a girl making the drinks, that had a friend or family member visiting. The family member just stood at the counter where customers pick up their drinks. Each time a customer's drink was ready they had to reach past this family member or friend to get their drink. I watched this happen from the time I was ordering my drink, until the time I left after finishing my drink. I thought it was extremely rude. The woman didn't even move out of the way for the customers. It was very uncomfortable. read more