Nowadays, a Starbucks in just a walk-in space without a drive-thru seems quaint, at least in California where we live in our cars. Figuratively, if not sometimes, literally. Dear Hubby and I were in San Jose to visit relatives and needed some sustenance. After lunch at West Coast Sourdough, we walked over to Starbucks to get a Frappuccino for an afternoon boost. The drink was well prepared, the shop was clean. Service was good. One of the main challenges of this location is that it's in a busy strip mall and parking can be tough to come by. Not having a drive-thru option makes it not as convenient to patronize this location. read more

Starbucks - Out front. - Coffee & Tea Near Me - San Jose, California

This place DOES NOT HONOR nurses on National Nurses Week. They did not honor the posted ad for Starbucks free coffee for national nurses week. Not coming back here. read more

Starbucks - This place does NOT honor nurses for nurses week. - Coffee & Tea Near Me - San Jose, California

I've never had an experience like this at Starbucks before. During my visit, baristas were braiding hair while taking orders. When a customer raised a concern about hygiene, the response was dismissive, and the behavior continued. Regardless of hand washing, handling hair while serving food and drinks is not appropriate. This really needs to be addressed by management. Supposedly the one braiding was a supervisor which sets the tone for the store. Do better. read more

I started to come to this location on my morning walks, and I order the same drink just about everyday, and there is a barista named Serena who makes it, literally, THE BEST. Idk how but it just tastes better when she makes it, lol. She is always super friendly as well, sometimes I have my pup and she is super considerate of him and offers either water or a pup cup. The location always looks good but this review is for her skills and friendliness!! Thank you Serena! read more

Starbucks - Iced hazelnut shaken espresso(signature espresso) - Coffee & Tea Near Me - San Jose, California

I can only speak to the morning crew, but this is like the nicest Starbucks around. They actually care about customer service and are SO friendly! Have never had an issue with my order and never had to wait for long. Kudos to the staff here, keep it up! read more

I think this place should have 5 stars. The employees are the sweetest I've encountered at any coffee shop/starbucks! The place is very clean, drinks are great and overall ambiance is nice! If I could give this place more than 5 stars I would. Michael and I believe Sareena were too sweet! 10/10 read more

I just have to say that I had the most wonderful service at Starbucks this morning. I have been coming in consistently to get my iced vanilla latte and breakfast sandwiches this past week and between yesterday and today, I had to replace my debit card due to suspicious activity. I was issued a temporary card which doesn't include the chip and upon ordering my usual order, my card was not being accepted. I didn't realize that it didn't have a chip until it was too late, and we tried other options to accept it, but it wouldn't work. My barista was Blair, and he had consistently seen me coming in over the course of the past week as well. He was so sweet and kind, and as I'm scrambling to figure out what else I can do, he actually covered my coffee and sandwiches. I was absolutely shocked and replied to him, "Seriously? Omg, are you sure?" it was so unexpected and it was incredibly gracious of him to do that for someone. I really enjoy coming to this particular Starbucks because it is all inclusive and filled with diverse people who really do care and pay attention to their customers. I always see regulars coming in with big smiles and the social interactions are always positive. I know this isn't relative for every location , and there are Starbucks on every corner in the city, but this is certainly one that takes the cake for me and will always appreciate the team who works there. read more

Hi I got a mocha cookie crumble Frappuccino blended beverage it's not bad but it's still good but not my type so this is my review read more

Starbucks - Mocha cookie crumble Frappuccino blended beverage - Coffee & Tea Near Me - San Jose, California

Very rude costumer service. When in around 6am. The lady employee had me waiting while she was organizing the pastries in the glass container. She didn't even greet me and made me scan my Starbucks app from her side of the counter. Not a welcoming demeanor. read more

Wednesday 1/20 @ 11:25am I was at the Starbucks on Meridian and Willow. My hands were completely full--my wife, my lunch, and two large cups of coffee. I took the paper off the straw and set it on the counter. Instead of just throwing it away, the barista handed it back to me with a crappy attitude, smiled, and said, "Don't forget your trash," even though it was obvious my hands were full and she easily could have tossed it. read more

It's always nice to be greeted when you enter a place and when they say thank you. Sadly, customer service is lost. I did a last minute mobile order. My coffee was ready but had to wait for the food which they communicated to me. The place is organized and clean. read more

The best Starbucks, hands down! I've been going to this location for years now and every drink is made to perfection. The baristas are very friendly and always greet you upon arrival. Love this location! read more

I always come here and have never had an issue until today. After seeing a video go viral about how a vent size without ice is basically a tall, I decided to order a tall size. Look at the picture I posted. It's not even filled to the top. I only come to Starbucks because it's the closest thing to my job and after today, I will not be going. If I pay for a drink, I expect it to be FULL read more

Starbucks - Coffee & Tea Near Me - San Jose, California

I believe in giving everybody chance. I go to the Starbucks on most Sunday mornings four weeks in a row since last month. I order on the app and when I come in to pick it up, I always say hey good morning thank you not one employee can't even take a half a second to lift their head. Yes I know they're busy blah blah blah, but I pay over five dollars for a drink. I expect some customer attention. It's always the same crew. I think they need a change up. Or at least retraining to understand what they're selling is an experience, not coffee. In comparison during the New Year's, I stopped in to a busy Starbucks in Pasadena during the rose parade and almost every employee greeted me. i'm afraid this crew and sleepy. Willow Glen is much too sleepy. read more

Bad service: not making eye contact when I ordered my drinks. The pink drink was the worst, and the latte was the lightest I've ever had!

Terrible parking lot. If you want to come get a really low quality cup of coffee AND struggle to find parking this is the place for you. The inside of the store is tiny and cramped and the outside has no where to sit except directly against the parking lot, which is not a great experience. read more

i'm not sure why this location has so many negative reviews. i've been a couple of times this year and the staff is always friendly, funny, helpful, cheerful, and energetic. they take covid precautions seriously and they look like they have a good time. it looks like they're maneuvering well despite the current circumstances in these unprecedented times. the last time i was there i ordered at the door, they were all wearing masks, greeted me kindly, made my drink exactly how i asked, and were cleaning the service area in-between customer interactions. they had hand sanitizer available for customers to use, the menu was readable, and i felt comfortable. the cashier even took the time to combine my gift cards - i didn't even know that was an option. of course i had to wait a little while for my drink since i don't use the mobile app to order. the biggest concern i have is with the other customers not wearing their masks nearby the store and to pick up their drinks, but there isn't a mandatory mask mandate so there's nothing that i or the employees can do there. all coffee shops are in the service and industry and they're doing the best they can to serve their customers. in my opinion, some people just need to be a little more patient and understanding. read more

Starbucks - i ordered a hot grande upside down oat milk caramel latte, half caf ristretto pull. madeline made it exactly how i asked - Coffee & Tea Near Me - San Jose, California

I've come here for years with not too many issues. Recently, within the last few months, every time I've gone to this location during the day my mocha is like water. I'm not sure if it's because the same employee works days and doesn't know how to make a mocha or if they've just cut back on ingredients. I've gone back to have it remade and the remake also tastes like water. No chocolate or espresso flavor at all. read more

Very slow andThe service so bad, i think the people work there need it for training!!!

I always order ahead and curbside pick up can be slow so I just walk in. Small location and usually busy. I order different things a lot and all drinks have been great. Staff is friendly. read more

I like my Starbucks frappuccinos and they make it consistent with other Starbucks locations, so I am happy. The cashier who rang me up was very nice and polite. The drinks came quickly, despite the long line of people. The location is on the smaller side, so there aren't as many seats and tables inside. They do have an outside seating option to help with that, though. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Team Work makes All Dreams Work. Unity in Strength. Everyone here at this Starbucks are the True American Heroes. Vibrant positive energy exudes from this corner of paradise. The coffee is secondary, I come here to bask in the ambiance of the great working class heroes, these baristas truly deserve great accolades and I commend them for everything they do. In all historical times when crisis comes and fear is paramount there will be a few who shine brightly, they do not hide in the shadows but are shining examples of what I desire to be. A simple smile, a gesture of appreciation is all it takes to change the current wave of a decay into a dystopian landscape. These Heroes remind me that I need to make sure that the circle of life is not complete until every we insure sure that every child, woman, and man is okay today, tomorrow, and until we all wake up knowing we collectively survived and overcome a crisis... read more

This is the Starbucks that's closest to me when I work remotely. Do yourself a favor if you have mindless time to kill. Park outside of the front and watch grumpy people walk in there for a cup of joe. Those that sit inside and let The caffeine soak into their blood actually leave with a happy jolt and a half assed smile, ready to face the day. Basically it's like watching a transformation of a girl with no makeup to a hot and sexy babe, for those that Live in Hollywood. Cause let's face it some of those Movie stars without make up? Wow it's an eye opener. I come here for my morning mobile pick up 5 shots of iced deliciousness with coconut Milk and 3 splendas turn me into ...queue the music IronMom...aka Ironman. Also you'll notice the hot Looking single women looking for a date, versus kindly families versus the policemen taking a break and then the hot moms, ahem...that would be me. Not! It's ok you can laugh. Laughing is free. I come in there zombified with my oversized slippers looking like a cat dragged me out of bed...that would be Skye...my 5 year old, pick up my mobile order and leave. If you see me, say Hi. I won't bite..well I might if I haven't eaten. Just kidding. read more

This Starbucks is notoriously bad. People in Willow Glen know to go to the Lincoln or Lenn Starbucks over this location. For some reason the drinks are low on flavor and and they miss items all the time. I stopped today just because it was close to my house and got a Chestnut Prailine Latte and It was missing whip cream and the sprinkle on top and was weak on any flavor. It was basically a plain latte. So disappointed since the holiday drinks just came out. read more

This place is an absolute joke. I used to frequent this store because I live nearby but I couldn't stand paying for expensive drinks that were made wrong EVERY TIME I ORDERED. So now I make my drinks at home. I don't understand why this happens especially considering there is a lockdown and less customers now. It doesn't matter what I order, it will be made wrong! EVERY TIME! Once I ordered a Caramel Macchiato and was given a latte. I returned to the store and the barista apologized and remade the drink. This time it was pure espresso!!! At that point I had to just leave because how do you communicate with someone that incompetent? What else can you say? They have an issue with whipped cream. Order extra whip cream you get a drop of it. Order regular whipped cream you get a drop of it. Peppermint Mochas never seem to come with it. But yet, I have seen the baristas making drinks for themselves behind the bar and one time the girl even put a MOUNTAIN of whipped cream on her drink and began slurping it like a pig as she walked back into the stockroom with it. Gee ... could you share some of that whipped cream for a paying customer? You obviously know how to pour it on. The outside tables are practically reserved for the homeless and I'm not joking. I used to love Starbucks as my morning ritual but this place forced me to start making my drinks at home. But I will begrudgingly go there and pick up a mobile order to go when I need too and darling, you best believe it will be made wrong. read more

I have a terrible sense of smell. I used to work in a mental hospital and everyone commented on how bad it smelled but I couldn't smell anything. This Starbucks smells gross. Like rotted food. I can't imagine what people that have normal smell must think. Yuck. Although service was quick so three stars. read more

Contrary to some reviews, I'd consider this Starbucks to be one of the best in Willow Glen! The area around this store isn't bad at all, and you could stop for some quick meals or the nearby park as well. The community is very kind! The employees always seem happy to work there, and in the 4 years that this location has been my regular stop, it's been great to see the evolution of some of the employees there- you can tell they're dedicated to their job! The store itself is kind of small- but always seems to have a cozy ambience. The mobile order service isn't hard to figure out, and the set up of chairs and tables is kept tidy. As for the drinks themselves, my family has always had a great experience with our orders here! Especially my usual espresso. When asking for modifications, the drink still comes out just as I wish it to! It's always been a pleasure to buy my coffee at this store, and I'll keep on supporting the business here. read more

Jo was the nicest barista! (This location has amazing baristas) But Jo turned my day around. Highley recommend stopping by this location if you want your coffee served just right and a nice interaction with a kind person after a stressful day! read more

Gave them another chance and they seem to have gotten it together. Quick and easy curbside experience this morning.

super slow and even messed up our order when we pre order online. If you are in a rush, don't go to this store. Incapable staff

Small space. Limited sitting outside even. The barristas area awesome tho! I like em barristas efficient and friendly. Good for a quick stop and go! read more

The thing about Starbucks is that it's fairly consistent in all of it's locations. What sets them apart is their customer service. This Starbucks in Willow Glen has outstanding customer service. Each time I have gone here I have been greeted in a friendly, welcoming manner. Big smiles and a sincere question like, "How is your day going?". Then they actually listen when I answer. My orders have always been correct here and the staff seems focused on taking care of their customers as well as doing a great job of keeping the store clean and the cases stocked. The managers set the tone for this store by being upbeat and attentive. At least one staff member will wish me a great day when I am leaving. I look forward to going to this Starbucks when I am in Willow Glen. read more

I stopped by this Starbucks wanting a bit of a pick me up and I have mixed feelings if I got it. The Barista was friendly... to the woman in front of me. For a good few minutes after she rang her up they stood chatting. Which would have been fine, great service in fact if I hadn't been standing right behind her, waiting patiently. When she finally acknowledged me, and not in a rude or mean way as you would think I gave my order as I do at Starbucks, was run up quickly and moved aside to wait for my drink while they still chatted. After I was asked by the second Barista to explain what I wanted on it, repeating what I'd just said a moment before I simply sighed. It's not that it's bad service, It's just obviously not well trained service. Mur. read more

Hidden partially in an old strip mall, it's quieter than your average Sbux. Super friendly employees and a small outside area to hit too. Nice weather today permitted lounging outside for a while. Iced tea to fight the lunch food coma and a sunny day = happy read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Every time I come here, the baristas are so nice! They are always in a good mood and dedicate their craft to ensure you get quality drinks. The drinks are always consistent, no matter the barista, which shows that they actually follow the recipe! read more

The ONLY Starbucks near Campbell border which grounded my espresso correctly for my espresso machine. Why??...suspense....because the THREE other Starbucks..on Bascom next to Whole foods at Hamilton, and the one near EBAY cross street( You will see EBay employees ALL day at that place...(wheres your ordered product?) AND downtown Campbell don't calibrate their grinders. I've asked all 3 places when I lived past 2 years. So this Starbucks the employees are friendly, care and make your drink in a good amount if time. They don't allow transients to sit in the chairs outside like the one next to Whole Foods..I'll be commenting on their page next. Good job to this spot!!!!! read more

The girl working the counter on 8/23 around noon time was very rude and in a rush, my drink wasn't made correctly, than as I try to have it corrected she has the nerve to tell me ill be charged extra, For what? Your mistake?? Unbelievable!!! read more

I fell in love again at this place. The butterscotch frap was good and the company was even more amazing. The setting was nice, the seating very cozy, even the outside was very welcoming. The parking is very excellent here. My damn gps almost ruined a lot of things but this place isn't too hard too find. I also tried a chai latte and added three extra shots. There was a lady here that even hooked me up with a fourth extra shot of espresso . Y'know I am definitely loving this customer service here. Hey they even have palm trees outside of this place. read more

I will literally never order from this starbucks again. I never leave reviews but I am just astounded at how rude the girls are at this particular starbucks. read more

To the lady and gent who saved our lives this morning...you made our day! 5:30 am is not our happy place, but your smiling faces got our day off on the right foot! We were the first customers of the day today and you made us feel right at home in an unfamiliar town. Thanks for easing us into our day and for bringing us to life. read more