I have been a patron of this Starbucks for many years. Lately they have staff shortages, order a cup of coffee takes 15 minutes, and they choose to turn their online ordering on and off at will! Management at this Starbucks needs to step up and do their jobs. Eric F. read more

I will be clear, typically I am not a frequent patron of Starbucks, but I had to review this location because I was wow'd by their customer service and the flavor of my vanilla latte. Let's start with flavor. Sometimes you go to a cafe (especially franchises) and it can be either be done well, so-so, or it can taste like burnt mistakes. I was wow'd by the flavor and smooth rich flavor of my vanilla latte from here. It was the cherry on top of caffeinated progress I needed to get done for the day and cannot thank the baristas enough. (Y'all are real ones, thanks for the fix tbh)!! But most of all I was wow'd by the customer service here. Honestly, this location has so many regulars and the baristas are unbelievably great interacting with them and remembering names and orders it warmed my caffeinated heart. I almost wanted to be a regular! They also were really awesome to talk to and chat with. I also loved their reactions when my colleague ordered his six espresso shot venti latte hahaha. They were all so lovely. Can't handle! I was not able to get both of their names, but I heard the customer after me say one of the cashier/barista's name who I believe was Christopher?! Not sure. Nonetheless, thanks for the coffee fix and pleasant experience. Can definitely see myself returning soon! read more

This Starbucks isn't as convenient as the other one less than a block away for me. But sometimes I am over here and sometimes I need some coffee. I have to say this Starbucks seems larger than normal and their food offerings were kind of extensive. I also got 2 Red Velvet cupcakes. I thought that the season for these was over but they had 2 and I bought them. It was the day before my 3 year wedding anniversary and these were going to be my treat for both of us. The cupcakes were moist and delicious like they should be. They were going through a shift change so the services was spotty it seemed because they were just getting into the swing of things. I have also met clients here for mini meetings. It's not cramped at all even at some of the peak business hours. This place is alright I guess. read more

Starbucks - Coffee & Tea Near Me - San Ramon, California

Where do I begin? Most of us hate getting up early in the morning but this Starbucks location seems to be off the chart with morning attitude. Let's start that I get a Starbucks coffee EVERY DAY. I've literally purchased a drink in every country imaginal. This experience tops the charts of mistakes and they speak English. I order the same coffee every time so I speak slowly not to confuse anyone. I ordered banana bread in the package and 4 shots of espresso on ice one pump WHITE MOCHA. I was asked if I wanted my banana bread heated. Odd because left in its plastic wrapper heating it would not have a pleasant outcome. I said no thank you. I remained in a calm and nice demeanor the entire time. The cashier proceeded to take my banana bread out of the package. I said "I'm sorry I wanted that in the package. The cashier looked confused. The other girl had to approach her explaining that I wanted it in the package. . I again said "Thank you". No one was in the store but me. The barista continued making Togo orders. I'm a server - bartender and I'd assist the person in front of me. I waited as she made my drink. We are not able to see our order as it is passed along. Usually my order is read back to me insuring my drink will be made properly. Two reasons, one it will come out right and two this decreases waste of product. I was not aware of my pending order. My coffee was being prepared then handed to me. It looked a bit dark but I wanted to get on the road. I absolutely dislike chocolate mocha in my coffee. I took a sip by my car and immediately realized my white mocha was chocolate mocha. My stomach turned and once again I went back inside with coffee in hand. The barista had not made a mistake the cashier had ordered mocha per my cup description. My coffee was prepared again. Not feeling so good and chocolate mocha taste still in my mouth my quick Starbucks drive bye had become a nightmare. I hope the cashier was new or maybe tired. She needs a bit more training for sure!! I'm surprised by this experience because this location has a 4 1/2 star rating. read more

Not my favorite Starbucks. There isn't one big thing wrong with it, just a lot of little things. The place isn't shaped well, which means there is limited seating and people can get into each others way. The staff doesn't alway seem to be on the ball and it can take longer to get drinks here than other places. Other than that, it's a Starbucks. read more

They should probably stop hiring incompetent cashiers who take BOTH drink orders down incorrectly, so the barista makes them incorrectly... One of the drinks was a hot latte, but was made as an iced coffee, so we didn't know it was done being made because we were keeping an eye out for a grande hot coffee cup (not the clear iced coffee cup). After waiting for 20 minutes, we asked where the drink was, and the barista said she was behind, meanwhile the incorrect drink had been sitting there the whole time. I didn't even know it was there until she was telling another customer the names on the cups and I heard mine. The other drink was supposed to be steamed apple juice, but I was given coffee. Not even close... read more

I don't order here often, but every time I order a Pike Place, the coffee is burnt. I don't know if not many people order Pike Place, so I'm always getting the bottom of the pot. Oddly this does not happen when I order in the store. Perhaps burnt coffee is reserved for mobile orders. Also, the staff is not the friendliest. I make the trek to Bishop Ranch to enjoy friendly baristas and fresh-tasting coffee (in-store and mobile). read more

i got sone drinks for my family and i and i love getting raspberry syrup added to my refresher and the guy literally said "someone likes their sugar" and i was like "yeah" he probably didnt know that drink was mine and not someone else in my family but DAMN i just want my drink i felt so judged probably wont happen to anyone else i just thought it was such a funny expirence read more

I've ventured into this Starbuck's many times on my way to Costco (I think I almost turn the car into the parking lot on auto pilot now) before I can even face Costco shopping. Anyhoo I usually go after working out, so with that in mind I'm not very shall we say "cute looking". Especially now that I'm leaning towards.....gasp....middle age. So I've gone in here a few times in the past and a "certain" barista working at the cash register has been less than cordial. Not rude, but for being a beautiful young lady can't seem to smile...okay whatever I know it's just a coffee. But hey I'm paying for a coffee I've actually seen her be nice to other folks behind me, it just kind of put me off in the past. This is not to say others here have been courteous, because there are some really nice workers here. Just the couple of times I'm come into contact with this particular girl she's made me feel very insignificant and very bored with her job. Okay with that being said, I went in today and a lovely older gentleman was working with a delightful British accent. We had a cheeky exchange of words as I mentioned my Mum being from England too. He was present and friendly and took a few moments to engage all while writing my intricate coffee directions down on the cup and then repeating them back for my okay. And I can't tell you how those few moments of friendliness really made my day. It really didn't take much on his part, and if made the act of buying my coffee all that much better (and worth spending the $3.00). See a little can go a long way. :-) PS my coffee was perfect too. read more

I guess you need to be very specific when ordering in person and clarify what you want and don't want. Ordered a chai tea, and just to clarify, not a chai tea latte, and I got a chai tea latte. I didn't realize until I got back to work. Luckily I paid with a gift card but what a disappointment either way. read more

I typically don't review a Starbucks, I mean why bother? But since this snazzy location is right across from where I work, I end up frequenting this location more than others and couldn't be more happy with the staff, service and atmosphere. They recently remodeled this location and I like how they moved the sugar/milk and accouterments area off to the side so it's not smack dab where everyone waits for their order (how it was situated previously.) This location provides a great mid-day respite for me, when I'm having a long day and is also convenient to stop at before work in the morning. Super friendly staff and they move the line along pretty quickly during the morning rushes. Definitely a good corporate spot... The Yelp 100 Challenge-East Bay read more

I had had no problems with the drinks or usual workers at this location until today. When I gave my order, the person taking it could barely hear me over another barista berating his coworker in the background. Not only was this barista being unprofessional by arguing with another barista while there were customers, but he was also in the middle of training a new barista. I would recommend that this barista be spoken to about respect and professionalism, especially because there seemed to be some misogyny at play as well. Best of luck to women in that workplace. read more

Easily the dirtiest Starbucks I have ever been in, including ones at truckstops or in major urban centers. The counters in front of the cash registers were extremely dusty as were the tops of the espresso machine and grinders.The floors and tables were a mess and looked like whoever sweeps at night hadn't tried to thorough job for quite some time. Things don't get like this in a day. I decided to just get a Teavana rather than have them prep anything because I was so grossed out. I'm a fairly carefree person who deprioritizes cleaning. For me to even notice says something. I told the cashier this was the dirtiest store I'd ever been in. He didn't even really apologize or say something like "so sorry, we were just slammed by 3 soccer teams and a dust storm" or anything like that. They weren't busy. There were 2 customers in the store, despite seating for 22-25 inside and another 12 or so empty seats outside. Dropped by after an errand...I know the two stores closer to my house are both packed today with full seats indoor and out and people standing. This one is empty. I can see why. read more

This Starbucks is always jam-packed! The best option is to order from your app so you can beat the line. Lots of seating, better than most Starbucks stores. Easy parking, and the baristas do a nice job making the coffees just as you like! read more

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Rude employees and prioritize 50 online orders and make you sit there for 20 mins for your drink

This is my go to spot for coffee. Very clean, friendly and fast. They have plenty of inside and outside seating. I have always received consistent service. And today Feb/17/2020 the 5.30 shaft she was very friendly,amazing. read more

It is pretty simple... the tea and coffee are amazing... I don't believe I need to say more....

Evan was by far the best barista there. We Had a great conversation about different type of coffees and he was educating me on cryptocurrency. On top of all that he let me sample a couple of drinks that I wanted to try! read more

First off, let me say, I truly love Starbucks. That being said, this review is for one specific visit to this Starbucks, which I have been to many times. Yesterday, I went in to order a quick coffee and a pastry. I ordered a tall Pikes Place in a Grande cup as I need extra room for cream. Before I could complete my order by saying that I also wanted a syrup shot, the cashier turned and started to pour my coffee. I said, in a voice loud enough so he could hear me, "I would like a shot in that too, please." He ignored me and then handed me my coffee. When I said I wasn't done ordering and that I wanted syrup, he grabbed another cup (ummm... WHY?) put syrup in that, then poured my coffee into that cup. Okay, whatever... I also ordered the lemon loaf cake (Sooooo very excited they brought it back for awhile!) and the same idiot put it in the bag frosting side DOWN! Seriously? WTF? See my pic as to WHY that sucks so badly! http://www.yelp.com/biz_photos/starbucks-san-ramon?select=yBleQW7aDBXIG7EG-AgoAQ#yBleQW7aDBXIG7EG-AgoAQ And to top it off, my boyfriend asked for the CHEWY Chocolate cookie because he likes soft cookies. The cookie was HARD and crunchy. Fail. Starbucks, you should really train your staff to THOROUGHLY assist their customers! And frosting side down? REALLY??? And by the way, they were NOT very busy at the time.... ~~SMH~~ read more

Starbucks - WHY would anyone place this in the bag frosting side DOWN???? - Coffee & Tea Near Me - San Ramon, California

Awww I love being in my hometown! I do and I don't! ha ha I love it because it brings back some good memories of my childhood and I also hate it since there's a chance I run into someone I know. This Starbucks is located in one of the oldest plazas that I can remember in San Ramon. It's right next to Uncle Yu's and See's Candies. I remember there was even a cute store called Ella J. Boutique next door back when I was in High School. I was signing some papers yesterday morning in San Ramon so I ran over to this Starbucks to grab a quick breakfast before starting my new job! It was actually super packed. You would think people would just grab their drinks to go but this Starbucks had a lot of people sitting down to dine in and meet up with people even early in the morning. Service was okay. This is probably the least popular location in San Ramon but I like it for that reason since there's a lesser chance that I'll know someone ha ha. The one located at Market Place has too many familiar faces nearby. read more

There are 3 Starbucks in this area so I don't recommend this one because they are smaller and have no restroom. I had to go to the end of the outdoor complex to use a bathroom. My drink was well made and the service was prompt. If you don't need to pee and don't intent to stay, great place to grab and go. read more

Ordered a grande iced green tea latte today, and 1/3 is missing when I got my drink. The worst Starbucks I've been to. read more

Starbucks - missing 1/3 of my latte - Coffee & Tea Near Me - San Ramon, California

Today I had a very embarrassing moment at this location. I placed an online order of my tea, picked it up and left the store to my work which is located right next door. 20minutes later I went back to this Starbucks location for a refill. The cashier asked me if I had left the store, I was confused at first and ask what did he mean, he asked the same question again and I said yes, then he indicated that I couldn't get a refill because I had left the store. I expressed that I didn't understand what he meant. He proceeded to explain to me that the policy is that if you leave the store you cannot get a refill. My entire face dropped, he was loud enough for other customers around to hear him and people staring at me was enough for me to feel supper embarrassed. I've been a Starbucks customer for many years and since they started their Gold status/free refills program, I've been refilling my coffee/tea with no problem. He explained that the policy has always been that, but this specific location never implemented it. For this same reason, I feel he should have advised me they were enforcing the rule but for a last time granted my refill. I understand he is just doing his job but I also work in the customer service industry and I would have been a little more discrete notifying my customer about my job policy and honestly I would have not denied my customer a refill of her tea. Some of you may be thinking: "well you should have read the policy before" and yes you are correct but after so many undeniable refills and being a Gold pass holder for so long I never even thought there was such restriction. read more

3 People behind the counter doing nothing but looking at their cellphone and texting. There are little gnats flying around all over the place. I do not know when the last time the floor has been swept OR Mopped, disgustingly filthy! The lights are covered in dust. The seating against the side wall has at least 2" of dust on the upholstered back part against the wall. A huge cobweb that has been lingering in the corner next to the window for months. It's obvious the manager Eric doesn't care, it's been filthy for months. Doesn't the District Manager visit the store anymore?? I mentioned something to Amy, the shift supervisor the other day about how dirty everything was and she didn't even say thank you for letting her know, she would look into it, absolutely nothing, her reply was, "oh." I don't know how anyone would even want to sit around at the store in that disgusting filth! I will be going to another Starbucks nearby or maybe Peet's. They at least take pride in the cleanliness of their stores. You would think that for what Starbucks charges for their beverages that they could afford to bring someone in to clean the store once in If I could give this Starbucks a ZERO I would but that is not a option. Now that all the tables and chairs are pushed to the side and there is no seating allowed you would think it would be the perfect time to do a little housekeeping. The floor in this store is so disgusting it has a film of dirt on it. Cleaning product and a wet mop would do wonders on this floor. I am shocked the health department hasn't shut them down for how filthy the floor is. I am also shocked that a district manager hasn't walked inside and seen the filth. Maybe if some of the Barista 's standing around visiting and texting on their phones would lift a broom or mop, they could really spiff up the place. read more

This is the best Starbucks around! The staff is so friendly and nice, and they make drinks super fast. Even when the line is long, I know I'll get out of their quickly. Special shoutout to the manager Eric... awesome manager with an amazing team! read more

thank you starbucks!! fresh, clean and wonderful customer service. I really appreciate you making my morning routine more efficient and overall better. Thank you to the women who was at the cash register around 9:35, didn't get a name. but you are amazing. thank you for everything read more

I'm never disappointed at Starbucks. I got my usual frapp and this time included sweets. Yummy. The workers were pleasant and very cheerful. They got the orders, line and drinks out to customers efficiently. I like this location!! read more

Starbucks - Outside - Coffee & Tea Near Me - San Ramon, California

After work I was mega drained. My wife had to drive because I had no life in me. We came here and picked up my customized drink which was a soy two pump mocha. I was revived! I was able to become an outstanding member of society once again. read more

Disappointed at the conditions I found at this Starbucks location. I'd give it one star, but the barista agreed the place was dirty so at least they see it too... though apparently no one cares enough to clean it up lol. read more

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Forgive me father for I have sinned. I went to Starbucks even though I know better. This review is really for all Starbucks in general. This is just where the latest fail occured. I generally make my own coffee daily, and try to patronize a Starbucks a few times a years in order to treat myself to something tastey if Im in a rush or having a stressful day at work. My main problem is that the quality and consistency of drinks slips every year, while the price rises more and more. The staff are nice enough, but Baristas used to personal, expert coffee drink makers. Todays endeavor was a 25+ minute wait, with only 5 customers in front of me. "The machine malfunctioned and lost everyones orders" says the employee after I finally ask where my drink is. She makes it hurriedly and forgets the extra shot I ordered and already paid for. In short, my $5.50 caramel macchiato was mostly milk and literaly half a shot of espresso. It was essentially a cold glass of milk. I feel used, underwhelmed and ripped off everytime I walk out of a starbucks. But the lemmings are lined up like cows ready for slaughter. I know people that patronize a Starbucks every single day, sometime twice a day. I dont understand how so many people are so dedicated to such a bad product. read more

I saw a barista put espresso beans into both regular and blonde machines today at 7:55am

I love this place. Always friendly and always fast. It is a cozy location for writing, reading or just chatting while enjoying your drink or food. read more

We have about 6 nearby locations that we visit regularly and this one is by far the best. The staff is friendly and they always get my drink right. Always seems to be fully staffed so you don't find long lines like you do elsewhere. read more

Wireless that works! While I prefer Peets over Starbucks, I do have a TMobile wireless account and this location occasionally ends up being a stopping point during my commute days. Long lines are quickly beat down with an efficient, friendly and intelligent staff. Minus one star for not having a bathroom for customers and the lack of seating. read more

This is hands down the best Starbucks that I frequent and I'm so lucky that it is across the street from my work and just a quick walk away. Not only is everyone friendly, I'm always in and out quickly, even with several complicated drink orders. With several Starbucks and a Peet's nearby, I go out of my way to come here to have my daily pick me up! read more

Your average Starbucks... "Where wverybody knows your name... And they're always glad you came..." Lol walking distance from work. Very friendly and welcoming. Usually always busy =) read more

Starbucks - They made this special order drink for me: Sweetened Blended Passion Tea Lemonade - Coffee & Tea Near Me - San Ramon, California

This place got a snazzy remodel - lots of wood and booths. Plenty of seating, wifi... all the comforts you expect from a nice Starbucks, plus really great customer service. Not as busy as the Starbucks across the street. BONUS! read more

I never liked starbucks, or coffee as a matter of fact, until I started coming to this one. Great service. The manager seems very down to earth and personable, which then translates to the employees there and makes a pleasant experience for all customers. Quick shout out to Raul, excellent employee: Good luck on your test and BearDown. read more

I came in today for a pick me up cop of coffee at this Starbucks in San Ramon ca. The only coffee they had was their Pikes Blend . Boy was I disappointed . This blend tasted like dirty water coffee . It is coffee but it tastes bland and a little bitter. This did not make me happy. Ted read more

The best Starbucks around. I'm here on average 5 days a week. The baristas are friendly and they know me by name. read more

Starbucks - No line at this time - Coffee & Tea Near Me - San Ramon, California