Decided to treat myself to a matcha today. I ordered a grande matcha latte, iced, with coconut milk. No comment on the lobby. Not a mess. Plenty of seating but didn't have clean tables. It was about 1:33 pm so maybe they had a rush? I am never that person who asks for no ice or light ice but goodness, look at this?? I went to the restroom while they made my drink and my friend noticed that there was a ton of liquid left in the container they made the drink in before they poured it. This is why I don't go to Starbucks often. This was $7... Also, 7 employees working. 3 people I. The lobby. Took quite a while to even be greeted. I understand we are all busy but what's the point in going to Starbucks anymore these days? read more

Starbucks - Coffee & Tea Near Me - San Tan Valley, Arizona

Pretty disappointed with my Starbucks order this morning. I understand the morning rush is crazy and everyone's busy, but these egg bites were completely burnt. One side is literally blackened and overcooked to the point where they don't even taste good anymore. For how expensive Starbucks is, it's frustrating getting food served like this. I'm usually understanding, but this was honestly ridiculous. read more

Starbucks - Bacon & Gruyre Egg Bites - Coffee & Tea Near Me - San Tan Valley, Arizona

This store sucks and it always has. It's a further store, but I went in when I should have went to the closer store that's inside of my frys .I went in and Sam had an attitude.she was botheredthat she had to take an order. The guys and the other girl were busy but I was the only one in there but hey you can't expect mu h from a minimum wage worker. She needs another job if she can't make drinks . read more

Last night my Wife and I made one of those last minute, 'let's run to Starbuck's at 8:52pm (knowing they close at 9pm)' decisions. It wasn't on purpose, but the timing had us hoping we'd catch them open with enough time to grab our favorite bevs... We DID and wanted to say that Janessa did an AMAZING Job fixin' up our bevs minutes before closing! They were beautully crafted, but we drank them before we could snap pics. Wm D. ~ 'San Tan Dancin' Man' read more

Live near here, great customer services. Drinks are always on point! Manager is very nice and greets with a smile and welcomes her customers at the window drive thru and inside the coffee shop. Great team, quick... read more

This location decided to close their lobby even though the app allowed orders to be placed for pickup inside on Thanksgiving. They should put out a sign before the holiday and turn off the option in the app. In this situation, the employees should walk the product out if they do not want customers coming in instead of turning away customers at the door or telling them they can jump in a long drive up line or get a refund. Just my 2-cents. read more

Been here plenty of times and usually never have an issue but today they gave me a dirty lid?? Absolutely disgusted, have no idea what's on it. Looks like some sort of coffee and as you can see in the picture, I very much did not have. read more

Starbucks - Coffee & Tea Near Me - San Tan Valley, Arizona

"I've been a regular here for many years, but I've recently observed a decline in service quality. The speed of service has noticeably slowed, and the items are often not prepared as they should be, with fewer ingredients being used. On my last visit to the drive-thru--where I was the sole customer in line and there weren't many patrons inside--I ordered a single drink, yet it took over five minutes for it to be ready. Tonight, I returned and they incorrectly handled four of our orders. The barista was unwilling to correct my drink. Consequently, I will not be returning." read more

very disappointed an feels like coal for Christmas, I go there 4 to 5 times a week for my wife's favorite drink. get a bagel to boot. now starting to charge additional dollar for no ice, I personally stopped getting my coffee hear as it tasted watered down more an more over the last few years, so today get my wife's drink, get add charged, drink comes and mix is already watered down, so had to ask for remake on what I paid extra for.. most the employees have been amazing over the years, make drink right, are personabl, an care about your experience, , and today's lady felt like the grinch that stole Christmas.. lost the staff silent rather than cheery.. I don't care to hear about corporate push x2. should've about taking care of your long term customers an cheer for the holiday.. I'll be using up my loads of free points an seeking business elsewhere for the new year. read more

I ordered a blond vanilla latte. When I tasted the drink it was very bitter and tasted Burt.

I love the energy! I love when they write on my drinks! This Starbucks is by far the best one I have ever been to!! read more

Starbucks - I LOVE THE ART - Coffee & Tea Near Me - San Tan Valley, Arizona

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They can't listen to a simple order and they missed up 2 times. For sure going to another one now

I order from this location all the time and I always get a Venti Passion tea lemonade w/strawberry base and 2 pumps classic. This is the completely wrong color. It's like they forgot to put passion tea in this. Which is like the entire point of this drink lol. Doesn't taste like passion tea at all. Usually they get it right. I just don't know what happened. It's so disappointing. I don't want this nasty drink. I'm just surprised anyone looked at this and decided it was worth giving to a customer. If you're out of tea don't attempt to make the drink...simple as that. Just cancel the order or something. So many choices were made and none of them were correct. read more

Starbucks - Passion tea lemonade - Coffee & Tea Near Me - San Tan Valley, Arizona

Probably the nicest Starbucks crew I've ever dealt with. I Love how they dress up for each holiday or sporting event. Whenever I'm in San Tan I try to stop by. My only knock on them is they're very slow. Everytime I do a mobile order it's never ready or I have to remind them something is missing. I recommend going inside or drive-thru for this location. read more

came into the restaurant café. Nobody greets anybody for their order, etc. customer service.

I had submitted an online order for the drive thru this morning and when I had gotten a chance to take a sip of my drink, it was pure sugar poured on the bottom. I ordered an iced chai tea with nothing else added. I'm not sure who was working at the moment but this was unacceptable. read more

I used to be a fixture at this Starbucks, until it got too expensive. I recently received a gift card for Starbucks for $25 so I couldn't think of one that I'd rather go to. Everyone that knows me still works here & remembers my favorite drink. It's definitely been awhile since I bought a Ninja Coffee Bar for myself for Christmas & have only been here maybe 2x's since then. It's a great feeling to have them remember you & your drink. 5 Stars across the board!! read more

Starbucks - Coffee & Tea Near Me - San Tan Valley, Arizona

I drive to this Starbucks, 15 minutes away, because they are friendly, always get my drink order correct, or happily fix it on the spot if it's not. Even when they're busy they always seem happy and even with new staff they continue to work together well as a team. [Smile] As opposed to the Starbucks at Fry's which is 5 minutes from the house who never gets it right, and are grumpy if you ask them to fix it, as if it were your fault. read more

I always get excellent service here. Starbucks is a head above others with customer service. My order is always also correct every time

I frequently come here to get work done and tonight, there was this barista/cashier who wasn't pleasant at all when I ordered but didn't think too much of it. Then around 7pm the place is empty and they just mopped when a young lady walked in and asked this barista "oh are you guys still open"... barista just says "at the counter"... so the customer again said "ok but you are open?" The barista then just said "ya at the counter.... Then snarky says "where the register is". This customer was being so polite as to not order something when she's thinking they might be closing. I was so annoyed hearing this... and then they want tips Don't know the employees name but she's a bigger woman wearing gray on 8-31-23 at 7pm. read more

I would have given 0 Stars but there wasn't an option. I have ordered close to 12 White Chocolate Mochas a week for years. Last weekend, ordered 6 - picked up and drove home to find out they weren't White Chocolate Mocha's - had to drive back and have them remade. Same today, ordered 6 White Chocolate Mochas and have no clue what these were. Instead of driving back, I called Customer Service to complain and requested a refund. No refund! I've spent over $2,500 year to date at Starbucks - over $12,000 the past several years. I will no longer be going to Starbucks - too many choices these days. Starbucks is apparently okay with losing one of their best patrons. I'll go to Black Rock going forward. I may have lost today; however, Starbucks loses big in the long run. read more

This is by far the worst Starbucks location in QC. Never have come across such an incompetent staff until frequenting this location. Every time I come in, drinks are made wrong, employees have terrible attitude when you ask for what you're paying for to be remade, and they rarely will honor the deals going on in the app unless you fight them about it. Don't understand where it all went wrong, but this location needs some serious internal reconstruction. The young kids at any location in Chandler are far more professional and actually enjoy serving paying customers. read more

I hit this Starbucks pretty frequently. For the most part it's quick and consistent, more so for than in the past. One employee Cheryl stands out for her cheerfulness and the extra effort she goes to. Love seeing her truck all dressed up for several holidays through the year. read more

The quality is just gone down hill. The employees are wonderful, kind and a joy. But $5-6 for an expresso coffee with basically all milk is a complete ripoff. I used to love treating myself to a good cup of coffee. But I can't even taste the espresso anymore. It just taste like warm milk. read more

Why can't they observe the FILL LINE where I marked the cup to put less soy milk in? So I returned the drink. Then they made a new one, that tasted like acidy dish water, diluted down. Then he made another one, that tasted the same, and told me that several customers complained about the same thing. I went to the counter, and she just said it tasted fine to her. I asked , did you drink out of my drink (she hadn't) and neither had tasted all THREE bad drinks. I told her that others had been complaining, not just me, that there may be something wrong with the machine. She went to check the meter on the machine and said it was fine. OKKAYYYYY, so why do the drinks suck, then? Apparently myself and other customers are delusional? Then she starts talking about vendor issues etc. And I had to say, I don't work here. It's not my problem to solve. I'm the CUSTOMER who just wants a good latte aNd some cake. Why can't people accept REALITY and solve problems and not be in denial making the customer wrong? I went home and made myself a decent cup of coffee with ease. read more

I've been a regular at this location for almost three years and the staff is so friendly and attentive. The baristas are so sweet and always make time to perfect your drink order. I always get an iced venti blonde oat milk latte and it's great every single time! They've been handling the growth of this area very well, they're always busy and work SO incredibly hard. Thank you guys for everything and making my day better with your coffee and smiles read more

We stopped by at exactly 9 pm -- they were JUST closed -- I asked if they could make just one more drink / order. She said as long as it was a tea... which is what we wanted anyway -- 3 passion fruit teas with lemonade. So lucky, because we had a long drive ahead of us. The lady that helped us at closing had red hair -- didn't get her name, but she was SO nice! Chatted with us while drinks were made, and offered to get my son a water also, when she knew how thirsty he was. We had to immediately pull aside to write this review because of the friendly Starbucks worker! Sad that the staff was still wearing face diapers though -- come on corporate... let your employees breathe again! read more

I LOVE this location simply for one reason: Alex! She's just the nicest girl, always so sweet, efficient, and quick with her work. She's always nice to me but I have a friend who also talks about how sweet she is and how often she compliments her with the upmost kindness! I hope your higher ups treat you with respect and appreciate a great employee cause homegirl is killin the barista game and we appreciate the amazing customer service! Thanks so much Alex, you're beautiful! read more

I wanted to get on here to express my gratitude for John Shearouse the shift supervisor, At Starbucks, at the cross streets of Hunt Highway and Gary location. Everyone here is always professional and kind. Today John helped my friends and I get exactly what we wanted and it was super delicious. He was fun and outgoing and also shared some laughs with us. It was a great start to my day. I will most definitely be going back to this specific location. Can't wait for Covid to go away so I can actually come hang out and get some homework done with friends and family and enjoy Starbucks friendly environment. Thanks again John S. and staff!! read more

Starbucks - Starbucks Beverages - Coffee & Tea Near Me - San Tan Valley, Arizona

I stopped by Starbucks for my morning coffee asked for a Quad shot Carmel Macchiato and got MYBE 1 shot of espresso milk and Carmel wtf?? You can tell it's NOT a Quad shot by the color of the drink. Super irritating that again at 4:40am whey they are NOT BUSY THEY CANT EVEN GET A DRINK RIGHT. What kinds of BS excuse so you have for this Starbucks? This is a waste of money paid nearly $9 and you can't even get my order right? As well I didn't even get a chance to go back and have them remake my drink because I was on my way to work! read more

Starbucks - Coffee & Tea Near Me - San Tan Valley, Arizona

My first time ever at this location was a few months ago, and i was given the worst first impression by the lady who works there with black hair. I'm a delivery driver so i was just waiting in line for a pick up order, and before ever greeting me or helping me she says with an attitude "you need to tell me what you're here for" which immediately threw me off because i was just waiting in line. I'm also a starbucks worker myself, so i was genuinely just shocked how unprofessional that was. Clearly i tried to ignore her because this was months ago, and i didn't care enough to write a review until now. Because everytime i go to this location now, she has a bad attitude, doesn't help me at all as a customer, and gives me dirty looks. I'm surprised whoever is in charge is allowing her to act like this, because im a quiet and reserved person i can't imagine how she treats difficult customers. Everyone else there has been kind and helpful but this girl has no customer service skills read more

Terrible service. Kim was extremely rude. Would go to the one on Riggs a few miles up instead.

So if Starbucks is a coffee shop There should be coffee in your frap correct The only time they don't put coffee in frap is if the customer asks for no coffee. So why the hell do you make a frap with out coffee if I didn't ask to hold the coffee? This happens at this Starbucks on hunt highway and gary. Get ur shit right spent $8.00 to get a screwed up frap. read more

After my previous review of the service going downhill, I received multiple messages from a former employee at this location. He took the time to send me a message insulting me because of my review. Unbelievable. I pasted his comment and yelp removed my entire review read more

Starbucks - Why are employees wearing belly shirts to work?? - Coffee & Tea Near Me - San Tan Valley, Arizona

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I am a regular at this Starbucks and today I came in with tears in my eyes, asked for an ice water, and sat down to use the wi-fi. John recognized my bad day and made me my usual to improve my day. Of course this just made me cry more, but happy tears. These people are not just employees, they are family to those of us that are regulars. There are so many people who come in here that are rude to the baristas and I just do not understand that. Being nice is so much easier than being rude. John made my day when I needed it the most. Thank you to all of you, Tiffany, John, Chris, Josh, Gabriel, Heather, Kristi, and everyone else I am forgetting. You are family and I am so blessed to have you all in my life! read more

I have been going to this Starbucks for several months now. There are a few amazing employees but also some not so nice ones. I have had orders placed online not made I have drive thru orders messed up and Today I went to order online and yet again it wasn't available. I thought must have been a lot of callouts so I went in. There were 7 employees behind the line and one on break at a table. I stood in line for 5 mins with three couples ahead of me before someone went to the register to help us. Employees seemed annoyed and took their time to help those of us in line. They were also very annoyed at the drive thru line that was all the way to Wells Fargo at this point. 20 mins for a coffee! I wanted to order food but they were out of egg bites. As a GM of a multi concept unit including two coffee shops I just saw so much money flying out the door. So many unhappy customers. Hopefully the GM reads this and can make changes. read more

I love this Starbucks but always such long lines. I feel 20 to 30 min to wait for a coffee is way too long!! Drive thru is always a long wait. Walk inside and think it's shorter. Think again. Another Starbucks needs to be opened in this area. I'll start driving further out to go to the ones in grocery stores. Ridiculous. Like my previous review. Staff is great!!! Just my quick cup of coffee before work or going somewhere isn't quick anymore and I have to skip going to this Starbucks all together now. I only go if I have time. read more

I hate writing negative reviews, but I have to always be honest. I ordered an espresso shot and a tall regular coffee. The nice person at the counter forgot to give me my coffee and so I had to wait until he was done with the customers in line. The espresso shot was the worst I had ever had. It definitely gave me energy, but the taste was nasty. The regular coffee was over brewed and too strong. Overall, I am not a fan of Starbucks. However, their drive thru team looked to be having fun. read more

John my coffee was on point today! Whatever you did different keep doing it Flavor evenly distributed through entire drink. Amazing, well done! New ginger drink is amazing but if you get it a little hot water to dissolve the powder is helpful. read more

ITS CHRISTMAS EVE and where do we get coff3e? Starbucks of course! Or so we thought. Online the hours said 3. We pull up and the drive thru line is of course maybe 15+ cars so i dwcide to go inside. Walk up and see about 10 people inside and a starbucks employee sweeping. Thats weird to be sweeping so ealy early especially with customers inside unless someone dropped and spilled somthing. I go to the front door and its locked. Weird. Even when the sign says 3pm. Walk to the side door and its unlocked. Try walking in and a super rude and short employee said i couldnt come in and order because they closed the lobby inside but said i could go through the drive thru. I asked why the oter customers could be inside and its NOT even noon yet. They close at 3 and inside wasnteven swamped. Is this the store policy to close earlier then the hours posted? Then close the lobby? Doesnt seem like good practoce and management to me. Hope to hear a reason or a reply to this as to why i was turned away and waa spoke to not nice. I should have made a problem out of it but i didnt. Hear starbucks takes pretty good care of their employees and to be spoken to like i did and yo be tunred away 3 hours before closing as the hours said online and the paper on the store. And when some of the customers left from the inside they werent even letting new customers in. Turned away alot of business. Gets a 1 star for now until hesr why they closed esleirr then their hours amd turned away custkmer ehen rhey were suppose to be open. Sad read more