This place is never open. Such a scam you can't even use your Starbucks app money because they won't let you use it at Safeway Starbucks then close all the Starbucks in Santa Cruz. This review is for corporate for not meeting the union needs to keep this place open. read more

Starbucks - Coffee & Tea Near Me - Santa Cruz, California

Asked for no ice, got EXTRA ice. I ordered with no ice because it always ruins foam and I have sensitive teeth. Pretty much all of the cold foam came out when I removed the ice so whatever incompetent person made this totally ruined it. This location has horrible reviews btw..Might be best to just call it quits. Super disappointing. read more

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I went a little out of my way because I wanted a cafe experience(coffee, pastry background music and tables or chairs to chill from a long drive). Of course this Starbucks is no different than others...they make coffee that I like and is familiar to me. But most important to me is being able to chill and drink my coffee. If you want a Starbucks cafe experience there is at least one that can provide that in Santa Cruz! read more

Starbucks - Spacious seating area and plenty of seats. - Coffee & Tea Near Me - Santa Cruz, California

Don't get the bad reviews! Seems like a nice, large comfortable and inviting Starbucks with a pleasant staff. It's clean and inviting and very chill! Would come back again! read more

Ordered: 1 Iced Cherry Chai, 1 Hot Caramel Macchiato, 1 Bacon Gouda Egg Sandwich, 1 Double Smoked Bacon Cheddar Sandwich. Received: 1 Cherry Chai NO ICE IN CUP, 1 barely warm caramel macchiato, 2 barely warm bacon Gouda egg sandwich, and no double bacon cheddar sandwich. Girl behind the register asked multiple times what size our drinks were supposed to be after we stated it several times, and we got the completely wrong sandwich. Not to mention what the actual hell is a .25 cup fee? Do better Starbucks. read more

Starbucks - What the hell is a .25 cup fee????? - Coffee & Tea Near Me - Santa Cruz, California

I ordered four drinks, and it took over 20 minutes to receive them. While I was waiting, I noticed several other orders being prepared and served even though they were placed after mine. When I finally went up to ask about my order, the staff responded in a rude and dismissive manner. No one smiled or made any effort to be welcoming, which made the experience even more unpleasant. Overall, it was a frustrating experience due to both the long wait time and poor customer service. read more

literally the worst Starbucks all around!!! seriously the worst customer service and rotten drinks I've ever gotten!!! do better mission st Starbucks :( so discouraging and absolutely disgusting read more

Didn't even properly mix my matcha Not a great starbucks location :(((((((((((((((((((((((((( read more

Starbucks - matcha - Coffee & Tea Near Me - Santa Cruz, California

The worker, Allison, was so rotten and rude for no reason. I came in my with family and she instantly spoke in such a passive aggressive tone. It felt as if she was shouting at us for not knowing whether we wanted a paper or glass cup despite having never been here. Her customer service ruined the experience and ambiance of the place. Not to mention she filled my family's drinks to the BRIM with ice. I took barely any sips and I was finished with my VENTI drink. Awful experience. read more

Starbucks - $0.25 cup fee. - Coffee & Tea Near Me - Santa Cruz, California

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For starters the fact that they charge 25 cents a cup is ridiculous. Elizebeth who was working front POS looked like she hated her job didn't want to even be there. My wife wanted her sausage egg wrap cut in half to cook she said no. I also thought that you are not allowed to hand any flags in the store especially LGBTQ FLAG. Did not feel welcome at all being there. You would think for it being a cafe store they would be way more welcoming. Very unsatisfying visit. read more

Starbucks - 25 cent cup fee ridiculous - Coffee & Tea Near Me - Santa Cruz, California

Don't know what's wrong with this place. It's 7pm and they are closed. YELP says they are open until 9:30pm. There is no notice on the door. This is not the first time this has happened. read more

ok so i got a drink with no ice. and they filled it 3/4 of the way up.... i was confused so i asked about it. The barista who was a young girl and a new employee I believe rudely told me they "don't fill drinks with no ice up". Uh WTF? read more

Starbucks - Barely filled up drink. Barista refused to fill it up. - Coffee & Tea Near Me - Santa Cruz, California

The staff here are totally disrespectful the bathrooms are absolute disgusting Instead of playing on their phones how bout cleaning and waiting on customers 1st and last time will I spend money at this location. No it wasn't busy. Corporate had issues with this location cuz the employees aren't trained. That falls on management Next time I'll just go to McDonald's. Might be owned by a clown but at least the facilities are clean and the employees respectful read more

Came at 5 am the coffee shop was so clean and quite and the staff was so nice and they made my morning awesome I can't wait to come back read more

Starbucks - My white chocolate mocha, extra hot with vanilla, sweet cream - Coffee & Tea Near Me - Santa Cruz, California

My drinks never come out correct here unfortunately and it's hard to ask baristas that look and talk like they're in misery! Plus charging for a cup fee for my iced drink that I normally sip, was put in a hot cup and with a paper dome cover and given a paper straw that started to disintegrate within a few sips of my "iced expresso".. don't bother asking them about it because they made me stupid for even asking and told me I should read the sign that's by the pickup area, lol.. maybe place it in the front so people know before they order their overcharged iced expresso, it will not be "sippable" .. atmosphere is so dry and inviting at 8 am.. and it's all the spots in Santa Cruz, why? You're a beach town and should en sunshine and happiness.. read more

Starbucks - Un sippable iced expresso - Coffee & Tea Near Me - Santa Cruz, California

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Fast, friendly, courteous. My drink order was correct. Plenty of seating space in a comfortable building with easy lot parking behind. No complaints about this location. read more

2 tall iced black teas ordered with Stevia in both. Loaded cash on my card through my debit card. The worker was masked and kind. Safe, clean and practiced Starbucks. Really open! They make you put on your lids and straws. Received drinks a little bit later and enjoyed! Good service and drinks! Recommended! read more

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Bro wtf is this cold foam with a side of chai?? and for $7 omg how embarrassing never coming here again they always mess up my order somehow. i've gave them multiple chances this is by far the worst starbucks to go to. don't come here. and when I got there & picked up the drink I looked at the barista & they ignored me, they knew damn well. read more

Starbucks - chai tea latte - Coffee & Tea Near Me - Santa Cruz, California

Extremely disappointed today with this Starbucks. I ordered a venti shaken espresso with no ice because when they do add ice it's almost half the cup and there is no use in ordering a venti when they give you a grande's worth of a drink. Second of all how is it possible that I was charged for a bacon sandwich and they didn't tell me it had run out until I read the note. I've never been victim to a bigger scam in my life I don't usually write reviews like this but I think this is warranted - take your support some where else read more

Starbucks - I ordered a venti shaken espresso but why did they only fill it up halfway - Coffee & Tea Near Me - Santa Cruz, California

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Music and atmosphere is great. Lots of seating and outlets for working on your computer. Bad service and coffee drinks. Don't come here if you are expecting a good/normal Starbucks drink. read more

This is the worst Starbucks in Santa Cruz county. DO NOT GO HERE. The baristas are cruel, period. The orders come out wrong, slow, and no organization. The bathroom has a lock combination that changes daily. You need to ask the Barista what the code is-- if you can get them to stop ignoring you, first. Starbucks regulars aren't wimps, so when I say the baristas are cruel, I mean it's really bad. I've been to this location 20+ times because my BFF lived around the corner. Every time there's a problem. There's a 99% chance that you'll have a rude interaction with a barista, or be completely ignored like you're The Invisible Man. If you do Mobile Order, I hope you're not in a hurry. I avoided it for months until last weekend. My girlfriend wanted to go here on Mother's Day. I stayed in the car, and she came back CRYING. I wasn't going to write a Yelp review, but making my girl cry is the last straw. Part of her order didn't come out, and she waited and waited. Baristas ignored her. Finally, the owner came out (yes, the owner) and asked her if she needed assistance. She said she was waiting on a drink; no one had helped her. The owner asked the barista on bar, "Matt" to remake it, and Matt slammed the drink (which he had been hiding on the bar, I guess he forgot to put it with the mobile orders) and said, "Oh, you mean THIS drink?" With all the attitude he could muster. No apology, no have a nice day, nothing. On Mother's Day. We're done. We are UPS teamsters and obviously pro-Union. To the Baristas: We honked for you, supported your strikes and closed-store days, but we're never coming back. See you at Starbucks in Safeway on Mission St. NOT MISSION AND DUFOUR. To the owner of this franchise: Get It Together. read more

I have enjoyed going to this location for years. The staff are always friendly and remember all the regulars. I really appreciate good customer service!! However, I noticed the other day that someone had removed the Pride flag that was hanging in the window, on the right side when you walk in. As someone who is proud to live in an LGBTQIA+ friendly community, I was hoping this was an unintentional accident. However, upon asking the barista, I was told she didn't know why it was removed, which makes me feel like it is actually intentional. I have read recently about Starbucks' efforts to prevent organized labor and I hope that removing the Pride flag doesn't have something to do with that. I hope that anyone reading this will also stand up and advocate for inclusivity in our community. read more

I ordered in store, so everything was pretty standard for me, but a lot of the online order folks seemed to wait a while for their pickup orders. I did not notice a drive-thru, but it may have been on the back side. The employees were all friendly and helpful. No tables inside were open for seating even though the level had been lowered. In general, a nice location but not the most convenient or quick. read more

First, why are they charging me for light ice when no other starbucks does this, what does "25 cent cup fee" even mean? Second, this isn't even light ice. The cup is 2/3 ice. If they're going to charge me for light ice, at least ACTUALLY give me light ice. read more

Starbucks - Coffee & Tea Near Me - Santa Cruz, California

Stopped in this Starbucks because it was convenient to where we were heading. Ordered our coffee -- simple, black coffee -- and asked to use the restroom. The barista told us the restrooms were closed due to Covid-19. WTF -- how is it every other business in California has restrooms available at this point in the reopening, but Starbucks does not? But wait, this gets worse: The barista said we could go next door to Blaze Pizza to use their restroom... something I'm sure Blaze Pizza would appreciate. Again, how can Blaze Pizza have restrooms available but Starbucks can't? The bacon bits on this suck salad is that my black coffee took 15 minutes because they had to make a pour-over. How does a pour-over take 15 minutes? read more

DO NOT GO TO STARBUCKS ON MISSION AND DUFOUR! The service here is beyond unacceptable. As a regular Starbucks customer, I know what my drink is supposed to taste like, and what I received was an absolute joke. I ordered a $7 iced coffee with no ice because ice always waters it down, but what I got tasted like literal water. When I politely asked for a fix, I was met with judgmental glares, snarky responses, and zero eye contact from the staff. After waiting 30 minutes while being blatantly ignored, my drink was finally thrown together with a rude yell of "done!"--as if I were the problem. This level of unprofessionalism and disrespect is inexcusable. Save your time, money, and dignity--don't bother with this location. They do not deserve your business. Absolute waste. read more

I asked for a cup of water. Few minutes later, they left me a cup of ice on the counter. What???

Won't even let you pour your own cream. Peet's coffee is better and allows you to put in your own condiments.

Slow, slow, slow... 25 minute wait for a house coffee! If you're in a hurry I suggest going somewhere else.

The barista was completely uninterested in making the drinks correctly. I ordered a grande four shot latte but the barista made a venti instead of a grande which completely watered down my latte. (Although I don't know for sure it tasted like there were only 2 shots in the drink too.). When my friend pointed out the size mistake he said it was a grande but just in a venti cup. It tasted awful and when I opened the lid, it was full to the top. I showed it to the barista and he remade it but once again failed to put four shots in it. It tasted awful but given the delay in remaking the drink, I had to leave and had to throw out a nearly $10 drink. Don't bother going here. read more

ok the drinks were served hot. There was only 1 person working, it wasn't a long wait. The inside was clean and the staff was friendly.

Service is TERRIBLY slow. Would avoid this location if possible. Waited close to 20 minutes for 2 cold, easy to make drinks.

Great experience. I believe the person name was Fin that helped me out. They were very personable with every customer that walked in. The water seemed to be broken in the back and it took awhile but having a barista be so considerate and helpful made a difference. Thank you. read more

I have to lower my rating because not only is everything in my previous review still true but the drinks were not made correctly the last 2 visits. I've been a total of 3 times and I'm over it. Today was the final time I'll stop here. I went there because it's in a convenient location and Starbucks is a chain so I expected consistency with other Starbucks. But no. My drink is a hot mocha with 2 extra pumps of mocha sauce. Simple, yes? Not only did they not put in the extra mocha sauce but it tasted like they used weak brewed coffee instead of espresso. Not just once but twice. What's up here? I think corporate needs to look into quality control. read more

This was a really nice Starbucks! It's big and spacious inside! Not sure if people were allowed to sit inside because of Covid but once things open up, the space inside is nice and they have nice plants and artwork. read more

Terrible Starbucks. The employees are very slow and everything is always ready way past the estimated time on the mobile order app. No one is in a rush. It's unfortunate because grabbing a quick coffee and breakfast sandwich is sometimes a convenient option for me but I don't think I'll be taking my chances with this location anymore. read more

We ordered 2drinks in shop, and auto wea with larger orders AFTER US got their orders. Grrrrr we waited patiently until we couldn't wait longer and went up to counter. One fellow simply assumed we were waiting on a mi bike order- we had to talk to another person. No apologies... they just said "it didn't print." I won't be coming back to this one :(( Another shop would give a coffee card for the inconvenience. read more

Ordered a venti oatmilk shaken espresso and a young woman with pink hair made it. She filled it a quarter of the way up. Don't come to this location if you want rude customer service. Not my first encounter with a rude barista. read more

This is such a pretty Starbucks! I love the big glass windows and how it's located off of a busy street. My boyfriend and I ordered online and picked it up. The workers were nice and friendly. We got a got hot chocolate, double chocolate chip frap, croissant and banana bread. Everything tasted great and pretty standard for Starbucks. read more

Good Social distancing practices. But OMG they were S...L...O...W!!! They seemed to be more focused goofing around behind the counter with each other rather than serving their customer base. Three customers, four employees. I was first in line and it still took more than 10 minutes to get my drink. read more