The baristas were very rude and blamed my child when they got our order wrong. (I was the one who ordered for him) We were standing at the counter for maybe 5 minutes before anyone even acknowledged us. read more

This is the worst Starbucks I've ever been to. It took 10 minutes - maybe more - to get my double iced tall late. The two guys in there were as sour and unpleasant as could be, and worked as slow as molasses. When I finally got my drink it was watery and terrible. I would've complained but I already had to go up and inquire after my drink and he made it clear he could care less. You need some new baristas Starbucks! read more

How does it take 13 minutes to pour a plain cold green tea with an empty shop? I watched four girls make 30 blended drinks for drive thru. Every single one with a salty attitude. I always tip & wonder why every single time. I have noticed moving back to the state it's the stores that all have the worst customer service. Just rude & hate life. The only time I've had good service is when I go to the shop in a Target or Albertsons. Standards have changed. read more

I was told I could get the spinach feta wrap and I ordered it. Then.... I get to the window... and I was starving I was on a 9+ hour roadtrip and I hand over my card and she says "oh. You can't have the wrap, we don't have any." I was baffled. Its so upsetting being told they have it and last minute they don't. read more

We have stopped at this Starbucks on our trips through for over 6 years. It has always been friendly and clean. Not today. No greeting. Wanted at the counter for a while as 4 employees scurried around ignoring us. The girl that finally waited on us was nice, though. Still...Had to ask 3 times (2 different employees; the first ignored me, though I asked her twice) for the code to the bathroom. AND the bathroom is dirty and nearly out of soap. Toilet paper is sitting on the dispenser. Quite disappointing. read more

Thinking back about this Starbucks stop on vacation I have two thoughts, 1. it was pretty slow and 2. the Baristas were incredible. This whole review revolves around the fact that even though it was a wait in the drive thru, they did a phenomenal job. It was fairly early in the day and we stopped here on our way to visit Bandelier National Monument. I had ordered a pumpkin creme cold brew and they were all out of cold brew at the moment, and I was about to ask if I could just sub an iced americano when I remembered my barista days and decided to make things extra complicated through a drive thru speaker. As I started explaining how I'd like for them to pour 2 shots over ice and then mix in pumpkin spice with a dash of cream etc, and my husband rolled his eyes, I apologized to the barista for the complicated order but to her credit she didn't seem annoyed with me at all, and when we pulled up we had exactly what I was dreaming of. It was perfection. I made sure to let her know she went above and beyond, as it really made the start to our last day in the Santa Fe area wonderful. 10/10 for service here - somebody give these baristas a raise! read more

If I could give ZERO stars, I would. Absolutely the worst Starbucks I have ever been to. I stood at the counter (no one else in line) at least 5 minutes before being acknowledged with a "be with you in a minute". Multiple people came in after me received their order and left. I finally asked if they had my drinks ( I had gotten the food items). They were very annoyed with me and said "she is making them now". In addition to most of the staff being rude and seeming extremely inconvenienced by customers, my drink was terrible. I have had the salted caramel cold brew at numerous locations and it tasted nothing like it should have. I would advise everyone to avoid this Starbucks at all costs. read more

Very nice and friendly staff. Beautiful mural on the interior wall. The main reason for the two star rating is because I needed to use the restroom while I was there. Two gender neutral restrooms (yay), but one was closed off with cones. Used the other one, but there was no soap at all in the restroom, which is fairly concerning considering that's where staff wash their hands too. Had to bust out my trusty hand sanitizer to save the day. read more

Starbucks - Really pretty mural inside - Coffee & Tea Near Me - Santa Fe, New Mexico

they take to long in making just a black coffe when there is nobody ,they we serving others that just got there we were waiting for 30 minutes read more

There is no other way to put this but it is horrible! Staff wanted nothing to do with us. The straw shattered in my drink it is over priced waste of money Never going back again. Also the drinks and food have so many calories it's not worth it never come here! read more

Worst Starbucks I've ever been to and I won't be going back. The staff was not friendly. The lobby was clean, but behind the counter was filthy. They took my order quickly but it took a really long time to get my drinks. The worst part was the drinks were watered down and approximately 1/4-1/3 empty. read more

Starbucks - I hadn't taken a sip! - Coffee & Tea Near Me - Santa Fe, New Mexico

I have given this location so many chances. It's the closest to work. This location makes THE worst coffee! Every single thing I have ordered even food has been such a disappointment! The food is cold in the middle and the coffee is just pure crap. I don't think the baristas know what they are doing. McDonald's coffee is a better option. read more

Training would be nice! We waited for 30 minutes for ONE drink in the drive-thru. One car was ahead of us. Then the supervisor or manager (whatever she was) had to make sure the barista knew how to make the drink we ordered. It was a frickin' gingerbread Frappuccino! Nothing hard about that! And if your barista doesn't know how to make something that's already premade except for the syrup, they've got problems! read more

I don't know why I ever try with this store. I'm never coming here again. They never have what I order. They don't support the grounds for gardens. The staff is not helpful. read more

The worst experience at a Starbucks ever! They don't even acknowledge that you're standing there. They're rude. They won't cater to their customers inside. They made me wait. 22 minutes for two coffees and the woman in charge there said if you don't like it go somewhere else we don't don't want you here if you're going to complain. I am American Indian so I do believe she was being racist when she mentioned that other than that I was patient in waiting but not patient about her response which was very rude. read more

As a former barista, it pains me to write this review, but I've been several times and have yet to have a good experience. Long wait times, wrong orders, poor quality drinks. Since it takes so long, I ordered ahead on the app to pick up in the store. I arrived a couple minutes before my order was supposed to be done only to find that the doors were locked and only the drive through was open. The drive through line was extremely long and I had to wait 22 minutes before I got to the window. I had ordered two Carmel Brûlée Lattes and checked the labels to be sure I got the correct order. I got home and one latte was fine, but the other didn't have any syrup - it was a plain latte. I was so looking forward to my favorite holiday drink - I've gone three times over the weekend and have yet to get the drink I ordered. Come on! I won't be going back. read more

The worse one yet. How can they mess up continuously as a regular friendly tip giving customer?? I order a venti matcha with coconut milk , in the past orders it was perfect . The last 5 times I've had to ask them to fix it. What makes it the worst one yet I have had matcha tea ordered made with milk , or water. There's a difference. And now, I can no longer trust their service. This location lost my service forever. It's sad but thankfully there's 2 other locations who have my service . read more

Highly overrated, way too expensive and only used for false social status. It's truly just coffee and it's small, medium and large. Paul Rudd is right. read more

this location is the worst in Santa Fe i'm sorry to say , i'm at the hospital a lot but i'll go to the target location from now on ! There's a frowny face girl taking orders and she's NOT HAPPY about it ! then she screws up the order and to add insult to injury u need to wait 20 min to find out she screwed it up ! I've been there 3 times and it's happened all 3 times !!! never again read more

waited at the counter for 20 minutes while nobody even looked our direction. after she finally comes up to take our order she tells us it'll be another 20 minutes before it will possibly be ready... why can't you say that when i walked in?? degenerate employees who have zero customer service skills read more

Terrible service. Hire people who want to work at Starbucks. It took me 15 minutes to get to drinks when I was the second person in line.

Corina gets all 5 of these stars her customer service was not only friendly she was smooth and Quick to offer an alternative to any drink that was not available due to items being out of stock great experience fully due to her customer service read more

Current complete crew change. Why fix something that wasn't broken? The new crew is rude, unfriendly and apparently when I called Corporate office and they immediately offered to add $$'s to my Gold card they must have been receiving a lot of calls from other dissatisfied customers. Beverages are luke warm, pastries were not prepared as ordered and they basically toss everything at you rather than greet you and hand things to you. I've been going here by choice since this location opened, but the new management has a different way of delivering what used to be good Starbucks customer service. Will have to drive further to Zafarano Dr location :-( read more

Cold coffee. Cold food. Bad attitude. Don't understand why it's busy. Another one just up the road. We definitely will NOT be back!!

The young Native woman with glasses and long black hair remembered my name from yesterday, and even spelled it correctly. She is reason why Santa Fe is amazing. Thank you so, so much. Byron read more

The worst Starbucks around. Of the 13 locations in our neck of the woods, this one is terrible. SLOOOOOOOOW service, so so dranks and less than happy employees. Drive to the Starbucks down the road! Also, my kiddos have been treated poorly here as well. read more

Starbucks - In the drive thru for over 15 minutes!!! As Marcus would say, step your game up! - Coffee & Tea Near Me - Santa Fe, New Mexico

Bye, Starbucks! Extensive wait time in drive-thru..waited 20 min inside then asked for a refund and was sneered and intimidated by manager. Not the 1st time experiencing poor customer service at this location but it will be the last. Returning to local venues. read more

To your barista who consistently calls me, "boss": don't! This location is horribly run with little attention to the customers. There's about 5 or 6 employees always working within incredibly close proximity of each other, so how is this safe in the time of the pandemic?!? They're always just talking with each other, constantly forgetting parts of my orders with no appreciation for their in-store customers. But really, get rid of the "boss"-calling employee. Get some proper management here, also; it's lacking a presence. read more

Not enough parking due to construction, skimpy merchandise selection (right when I need to cash in my hard-earned rewards points!), lukewarm uninspired employees. This will probably become a better location over time, but I likely won't come back and keep going to the Zafarano location. Meh. read more

The customer service has been lacking here for months. Today there were 6 employees at 10am, no one greeted me or the woman waiting in front of me. When the woman before me was finally helped there was no apology for the wait. Very frustrating. read more

This isn't so much a review of Starbucks itself, but of the employees at this particular location. They were not very patient when taking orders. We needed to use the restroom too, neither had toilet paper, so we told the workers, and she said, "k, I'll get to it." It took them about 10 minutes. Would recommended hiring some more quick acting employees read more

This is the slowest store I've ever been. My sandwich was able to get cold before I got my drink

Best Starbucks in Santa Fe by far. Everyone who works there is very helpful and friendly. read more

Starbucks - Best drink in the house. - Coffee & Tea Near Me - Santa Fe, New Mexico

Clean, with plentiful outlets and seating. Fast great service. Was able to work on my computer with no distraction while enjoying the cozy ambiance of this location. read more

First off, I love the spacious parking at this place. I was driving a 16' truck with a trailer when I arrived here and I had NO PROBLEM parking. I walked inside and I was immediately greeted by some very kind ladies. They didn't make me feel pressured or rushed to order. I ordered an iced caramel macciato with coconut milk and a separate shot of expresso. I paid with my app and had my order within the next minute. It was pretty busy too! I was so impressed. If I had to pick one thing wrong about this place it would be how dark it was inside and the bright contrast of the outdoors coming into the windows. Other than this... perfect. read more

This is our go-to Starbucks. It's the one that's most convenient to our house. The people are nice and efficient. The manager is really good - you can ask him any Starbucks question and he'll know the answer. There's plenty of parking. It's got a pleasant interior and has plenty of room. It's a Starbucks so it can never get 5 stars. But I'm very satisfied with it and go there all the time. read more

Excellent, thorough, timely service! Another Starbucks store got my order incorrect, so I dashed here instead, and the baristas were so thoughtful and kind, and remade me my preferred drink in no time. This store might be remodeling, but its baristas are absolutely on top of it! Highly recommended, and not far off the interstate for travelers. Plenty of space inside to meet a friend or set up with a laptop. read more

This place has the worst customer service. They can't even say good morning they just hand you your order, sometimes even spilling your drink. I frequent this location one to two times a week and my order always gets screwed up how hard is it to put the correct ingredients for oatmeal in a bag? read more

The lady working the window was acting very unprofessional and rude as if she wasn't getting payed to do those things 4/19/20.

Great Starbucks with drive thru option. Coffee shop is newer, clean with plenty of seating and two well maintained gender neutral bathrooms. Easy to get to from I25. Staff was friendly and efficient. read more