This is a good Starbucks & the staff is very friendly , the only thing that makes it a problem is the drive through that's it , overall it is great. read more

I know I know I've had very bad experiences here as well but this time around service was good granted I did only order one thing but none the less service and speed as well as correctness of order (LOL!) was what to expect. read more

Starbucks - Caramel Macchiato with Almond Milk - Coffee & Tea Near Me - Sylmar, California

Terrible service except for one employee named Israel. I walked in there and Israel changed my life. Never have I ever encountered such a respectful (handsome) young man. This man needs a promotion IMMEDIATELY!!!! P.S.- he's single ladies read more

Starbucks - He's single ladies - Coffee & Tea Near Me - Sylmar, California

Wow, just WOW!!!! ....speechless....thank you Israel!!! You probably won't see this review but thank you!!! I can't believe good people still exist in the world today!!! Simply Amazing. read more

Starbucks - Delicious, and the drink was pretty good too! - Coffee & Tea Near Me - Sylmar, California

I order my husband a soy coffee all the time and there's already been a few times that his coffee is not soy because he will be in pain after his drink. And they have given me soy . This is happening way too many times . I've given this place too many chances and now I go and order the new witch drink and they make it n don't put any of the chai seeds in it and don't even tell me!!! I will no longer be coming to this Starbucks..... read more

I'm so tired of this location. They're always out of things and this is the fifth and final time I'm ordering from here. I ordered my coffee with cold foam, and it's an extra dollar for it, but once again, they didn't add it. I tried calling to at least get a discount for my coffee for the following day, but no answer and they're supposed to be open for another 30 minutes. This location is so subpar. read more

The fact that only good Starbucks can be found in nicer cities is a shame. There is no consistency and they don't listen to your order. I wanted the largest size they had latte (venti) and I got a grande. The cup had a 1 inch space between foam and top of cup. Where is the rest of the caffeine to tackle on the day?! (insert sad emoji holding an empty cup here) read more

I went to the starbucks drive thru on foothill and the girl was so rude, there was so reason i was ordering from the passenger seat and she couldn't hear me so she gave attitude saying"i can not hear from passenger"with a bad tone, i work in fast food and i know you're tired, i get tired too but you must be nice to people i smile and apologize. do you want to keep your job ?? the drinks were good nothing wrong but the attitude made me want to never return to that location read more

This location is super unorganized. It took them over 25 minutes to give me my order. I order just two beverages I had to ask more then once's for my order. Employees were just talking amongst them . Kept messing up people's orders. They messed up mine and didn't even care to fix it. I had to ask to remake it . Truly upset with there customer service. Do better! read more

Worst Starbucks ever. They always get my orders wrong. I tired and started ordering from the Starbucks in San Fernando. Sad that I have a Starbucks not even 5 minutes away and I go to the one further away to get my order right. Go to the Starbucks in San Fernando friends. Much better quality and serviré read more

If consistent was a location, its this place. If you want a drink that's watered down, rushed and wrong, you've come to the right place. Have you ever had an iced drink with everything you've asked for, just to not be in it? Have you ever had a Frappuccino that tastes like ice water? Have you ever had a hot drink given to you without a sleeve? We got it all! Have you ever ordered and your drink and it didn't come at all so you had to remind them? Have you ever had your drink misplaced? Have you had a homeless take your drink? Have you had someone touch all the drinks because no one wanted to attend the customers? Would you like to wait an hour in the drive thru? Have you ever stayed in the cafe, finished your drink and tried to get a refill but got denied because they couldn't read their policy correctly "free refill of cold brew, coffee or tea regardless of beverage." Have you ordered something on the menu but tried to get your money back because they didn't have it but instead had to put it on a gift card? If you want to ruin your day, just come to this exact location. read more

I used to work at Starbucks and this is the most unsanitary thing I've seen yet . Im not a person to ever complain but this is just disgusting the bleach that they use to clean the restroom, floors and drains on the counter were they make drinks! For the manager Rachel please get your staff in order this is just disgusting and embarrassing. @starbucks read more

Starbucks - Coffee & Tea Near Me - Sylmar, California

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Wow! It is finally open!!! So happy Sylmar finally has one as San Fernando location is as busy as hell most of the time and all the seating is usually taken! Seems to have a lot of drive thtu traffic. Parking is decent but none of the other stores are open. Staff is friendly but rushed a bit as many are doing drive thru stuff. Hope they get settled. Location is more airy and lots of space and tables, one is even a long table for a large group as well as tables for 2 or 4, with the former in both high and low tables/seats. There is also a patio in front with lots of seating there. First time I ordered using the Mobile option as I was across the street when I saw that it had opened. By the time I got over to here the order was ready and waiting!!! I think they can only get better and anyone expecting prefection on opening is deluded and too entitled. Give them a month before you spew your bile. read more

Starbucks - Not too busy right now. - Coffee & Tea Near Me - Sylmar, California

Giving them 3 stars but wish I could do 2 1/2 because my coffee was really good but service NOT SO GOOD I was waiting on for ever when my only order was pike hot grande coffee I went in and ass I said waiting forever drive thru cars kept passing by so o asked where my coffee and it was right there just seating somewhere on the inside counter,the guy gave it to me and just ignored me no apology or anything. They need to learn some customer service. I know I use to be a cashier. NOT COMING BACK!!!! read more

The line is always out the door with this location and that is not the least of the issues this Starbucks location has. More often then not, a simple Starbucks doubleshot is a challenge for these baristas. Ridiculous to say that it's the most easiest order to make, standard without modifications. This special night I had the privilege of hearing the drive through girl, give me attitude for say hello multiple times since she ghosted me while I asked her to give me a second. She then comes back finished my order and we move. To my surprise I hear her talking to her friends and talk crap about me saying hello multiple times. Giving me attitude and saying " can't u see I'm busy" no u clown, obviously not since your only job is to take my dam order. Ridiculous! This location obviously needs corporate to ensure quality control. Management doesn't exist. read more

This Starbucks is in the middle of all my business activities so I come here for meetings and to sometimes use the restroom. This location is fairly clean but the service is just a disappointment most of the times. Either you get a blank greeting or no one pays attention to you when you are at the pick up area just trying to get a cup of water. Some employees are very friendly but others definitely should be at least a little more upbeat and attentive to customers. In regards to all the Starbucks locations. It infuriates me paying almost $5 for 16oz of a iced Machiatto and more than Half of my cup is ice. Two gulps and I finished the drink. Come on Starbucks, you guys are making boatloads of money, be less greedy with your customers. Sometimes I rather just go to 7/11 and get me a coffee that tastes similarly and pay half the cost. Stop being a tyrant Starbucks! read more

Starbucks - This is my Grande Caramel Machiatto, two sips and it's gone. Mostly just ice. Cost is $4.65 for two sips, hefty. - Coffee & Tea Near Me - Sylmar, California

I asked for my receipt because it was for work. And wasn't given it. When I was looking for the receipt I dropped one of the 8 drinks. I can't go back right now because it was for my job! But I will go back for my drink that my job didn't pay for because YOU. I will be going back to get my money or a drink read more

my lovely girlfriend got the starbucks drink summer berry and they forgot the red boba balls.like what the fuckidy fuck is up with you starbucks thats what people usually come for.im giving you 3 stars. read more

People are always complaining about this Starbucks but I always have great experiences. Yesterday I went to go pick up and order and did not realize I was at the wrong Starbucks. Once the baristas, Andrew and Sal, helped me realize I was at the wrong Starbucks, they still made me my drink. I was very grateful. And Jasmine the drive thru girl also makes this place amazing! read more

This by far is the worst starbucks, a few years ago when they introduced this coffee brand to the San Fernando Valley it was the best of times and everyone was caffeinated but this Sylmar store is such a reach. The employees aren't always friendly and the drinks aren't up to par to the brand. The parking is AWFUL, it's such a small lot and good luck getting street parking because there are only a few. The only plus is the internet connection. Today's experience: went through the drive thru (only 2 other cars), order my drink (white mocha frapp w/ caramel drizzle) with my free reward and when i get my drink it's not even a frapp, it's all watery and the whip is only half way up the lid?? No consistency and why was it watery if the drive thru is not busy? Overall, i keep coming back to this starbucks because i want to give them the benefit of the doubt(also it's 5 mins away from my house), i know some days are bad, i totally get it but sometimes it really sucks. read more

This review is for the drive through. It's horrible!!! If you enter the drive through just keep in mind you will be STUCK for a minimum of an HOUR no matter how many cars there is in line. I don't know why they take so longgg its so frustrating read more

I hate this location. Majority of the times I've went to this Starbucks, they almost always get something wrong with my drink and I feel like it's on purpose or they just don't care what we say to them and pick out what they want to hear instead of actually listening. I hate getting water from this location because they always give me a cup of ice with a drop of water. It really is full of teenagers that just really don't care about anything other than wanting to clock out. There's one guy that flat out just rushes you and always sighs as if you're ordering a drink with 30 add ons. The managers need to check their staff because they're just rude sometimes. read more

I would've given this Starbucks a one star but there is one employee who will have me coming back* my mother and i came in, placed our order, they got her drink wrong (which is normal at this location + a long wait) i asked DOM to please have them remake the drink he said sure he had them remake it my mother saw they made it wrong again (whole milk) and when she said im sorry thats wrong the employee (benro? , whoever the guy with dreadlocks on shift @ 7:13 pm 9/22/18) was so rude SCOFFED AT MY MOM and "switched stations" to not do the drink again DOM happily made the drink for her and apologized multiple times.. the only reason is im writing this review because the management has to re-iterate to EVERY employee on basic customer service and not to be rude * + DONT BE RUDE TO MOMS especially when families around *** Her drink order: venti salted mocha frapp with almond milk ... read more

Coffee is standard, service is horrible. If you have time to wait for your iced coffee for 30 minutes, then you might like this location. Reviews aren't my thing, but when you've had the same experience at the same location a few times, it's appropriate to leave a review. read more

I'm going to keep this short and sweet! Partners at this location are completely annoyed and hate their job. First they got our drink wrong and then when it was time to get my pastry it was thrown on the counter by Melissa (to be specific) as she called my name. The shift leader in the am an store manager definitely need to train everyone on proper customer service skills. read more

This Starbucks never has what you want. Today no southwest wraps. Yesterday no pb and j box and the other day no mozzarella and tomato panini. FML and by the time you get to order and find out that they are always just "FRESH OUT" you are stuck in a long line to get out. This is a busy place and inventory sucks!! 20 minutes ago I entered and still in line just to leave. Get to the window and they try to give me just the drink. This is no way to run this location. read more

Avoid this Starbucks at all costs. Drive thru service is the slowest of any restaurant I have ever seen. Accuracy on orders is wrong 50% of the time. read more

My whole cup was filled with just ice I took 2 sips from it and it was almost gone and I feel like I got scammed read more

Starbucks - I took like 2 sips from my drink and it was half way gone. They be filling up the cup the whole cup with ice always getting scammed - Coffee & Tea Near Me - Sylmar, California

I called this location on 5/2 to inquire about a 2 travelers for my elementary school parents' students' presentation the following day. I paid (in cash) for my coffee and was assured that it would be ready by 6:30 AM the following day. Upon promptly showing up that morning, I was not given my coffee for another 30 minutes. I was not notified that my order was not processed until I inquired. I was then notified that it would take some some time without a apology or sincere explanation as to what was happening. My receipt was even discarded. I felt as if though my order was an inconvenience and that I problematic for inquiring during rush hour. I was extremely disappointed with my service and late for my students' presentations. I will not rely on them for large orders in the future after this unfortunate incident. Be warned... read more

Always get orders wrong. Refreshers are watered down might as well ask for a cup of water. You aske them to fix it and they get mad. Every other starbucks i go is good, this one sucks. read more

This location is rather new, love that service is quick, customer service is great! Only thing I wasn't very happy with today was the protein bistro box, the grapes were mushy and wrinkled. ( didn't eat them) my iced caramel macchiato was awesome as always and my son enjoyed his birthday cake pop. This is my go to location ! read more

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They always make my venti cold brew iced coffee just how I like it. I get it with light heavy cream, sugar free vanilla and cinnamon on top. Love this Starbucks. So friendly. read more

They lock the doors early every time someone has to do something about this I came here 40 minutes before close time and they stopped letting people in lazy workers don't want to do their jobs read more

Couldn't believe how slow todays drive thru service was. I thought it was because of the amount of customers at the drive thru line but it results that the employee at the register window was the cause of the service to be so slow. While I was looking at my drinks sitting on the table , instead of handing them to me she was walking around acting dumb flirting and chatting with one of the male employees knowing there was a big line and myself waiting for my drinks. Reminding y'all I already had paid for my drinks. She was a young girl with black hair with a bun with butterfly clips on her bun. read more

Staff here is so nice! Also Shoutout to whoever makes the playlists, the music is always so good!!

When people order food online please pay attention to their order.. it really sucks not being able to eat a bagel because the staff didn't put a cream cheese in there. Call me dramatic if you like but what tf do I want a plain bagel with no cream cheese for. How annoying! read more

i ordered a grande s'mores frappe after they had already ran out of refreshers to get this, what I think was a caramel frappe but watered down and old. It did have whipped cream on top at least, though. I go to this Starbucks sometimes and another time I had gone they closed an hour early, for some reason?? They told us to go to another Starbucks, which we did and the other Starbucks' workers there told us that that Starbucks closes early all the time and that's what they are known for doing. Their drive through is usually closed, too. Out of all the times I've gone (about 10-15 times) I've only had about two good experiences. This is not a good location to go to. read more

Starbucks - s'mores frappe I guess? - Coffee & Tea Near Me - Sylmar, California

Nice chill joint. Longer wait times, but it's expected for any Starbucks. Finding parking is always hard, to the point where I have to occasionally park in the handicap spot, or make my own parking in the corner. Overall a really great place to come chill with friends or when you need to study. Given the amount of customers inside, most of the time the ambient is rather noisy, so for anyone who needs to study in a quiet environment, this might not be the place for you. read more

Visited this starbucks recently, they seemed busy which was fine, i was willing to wait. I ordered two drinks and waited my turn. I got my first drink and stood there waiting for my second drink. I noticed people who ordered after me got their drinks... 5 mins went by and the barista asks me what am i waiting for? I told her my second drink...???? They looked around and barely began to make it while people who ordered after me were out the door. I was willing to wait my turn, not give others behind me my turn for the drinks to come out. Worst starbucks ever! read more

From all the times I've come here I've never had a problem. Employees are friendly, its nice and clean inside. Free WiFi. When I go through the Drive-Thru drinks come out fast and they've never messed up on one of my orders. The only true con would probably be that the parking lot is very small. But 9 out of 10 times I use Drive-Thru so I'm a happy camper. My favorite drink at the moment is the Triple Mocha Frap!! read more

Starbucks - Coffee & Tea Near Me - Sylmar, California