We come to Starbucks to chill, relax, and recharge. Many Starbucks locations do not support that. But this one does. An important part is that the staff here make us feel very welcome. They chat like they are interested in us, engaging as real people. Staff at other Starbucks locations tend to make one feel like we are imposing on them, like they really only want to engage with the other staff, and customers are a necessary evil to be dealt with as curtly as possible. This store feels like community. The lady behind the counter happily turned down the volume on the music. Other stores have it annoyingly loud. Oh, and it's clean and the orders were all correctly done. read more

Our order is always correct. The staff is professional, courteous and caring. They're awesome! read more

Starbucks - Starbucks at California & Cole St.... You are awesome! =^..^= - Coffee & Tea Near Me - Walnut Creek, California

rude worker. working june 17 wednesday working at 1 pm black hair making drinks. i asked for the bathroom code she gave me an attitude didn't even look at me and said it's on the door with a rude tone. read more

Extremely rude workers, one of which seemed to have not washed his hands. Misgendered me even after I corrected him as well.

Great staff. Always a pleasure coming to this Starbucks before work. In a sea of Starbucks every other block, it's refreshing to find one where they not only know your name but have a true connection with. read more

Starbucks - Melon Burst Iced Energy and Sausage, Cheddar & Egg Sandwich - Coffee & Tea Near Me - Walnut Creek, California

I live in the neighborhood and visit this location at least once or twice a week. Staff has been consistently courteous, friendly, helpful & professional. Serving Java with a smile! Rare find. Well done! read more

This Starbucks location was amazing. I was here for awhile since I was waiting for my car to be ready. Staff was friendly, and my brown sugar oat milk shaken espresso was to my liking. I also noted that the staff frequently wiped down the tables, and kept the place clean. If I'm ever in the area again, would definitely come back here. read more

Super friendly staff. I was greeted as soon as I opened the door. I was redeeming stars and the cashier didn't know how to do it so the manager came to help. She was very nice about showing both the cashier and me how to redeem the stars. When my order was ready, the manager brought it to my table because she noticed that I am handicapped. Very thoughtful of her. My drink had a note on it that said "Good Morning" with a happy face. Nice way to start the day!! read more

Really kind staff!! Environment is great for studying and the girl at the cash register was really helpful.

Five stars for Starbucks Mercer, especially since Sid came and brought some much needed leadership to the property. I live upstairs and enjoyed going to this property every day for years during my pregnancy and during the pandemic. I made a financial sacrifice because I saw it as an investment in my community and mental health and well being. Since having a child I cut back on Starbucks to save money. We adopted out 70 dogs throughout the pandemic and met many of the happy adopting family's at this starbucks. I am writing this review to bring attention to a problem that is hurting your employees and hurting your loyal client base. Ubber eats is able to place orders with no limitations. Yesterday I had a bad day and wanted to treat myself to starbucks but when I got there SOMEONE HAD ORDERED 58 DRINKS through ubber eats. That is insane. I am the beverage manager for a hotel and for groups over 20 I encourage them to order "cocktail towers" or in the case of starbucks would maybe sway them towards a coffee bar with travelers and diy ice and cream. The fact that a neighboring company placed that order shows no respect for the neighborhood, the business or the customers. I will always be grateful to this store and the refreshers, the memories and cake pops. But COME ON! Ubber eats is being allowed to take advantage of this store and it's employees. Thank you for escalating this so the problem can be addressed. read more

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A good Starbucks, good employees and well run. One of the faster run Starbucks in the area which is great because there are not many "faster run" Starbucks anywhere. Like coming here when I get the chance and of course, I love Starbucks coffee. read more

I have Uber Eats from this location several times. 3/5 times, the order has been wrong. Not delivery drivers fault, the name on the bag is correct, the items inside are wrong. I'm Andrea N. read more

Starbucks - Coffee & Tea Near Me - Walnut Creek, California

At 6:20pm my husband and I attempted to go into the store (did not realize that store closed at 6pm). We were yelled at by the two young ladies behind the counter that we could not enter the store. I wouldn't have had to be yelled at if the doors were locked. Instead of yelling at potential future customers. I realize that such a large cooperation isn't going to hurt if they loose one customer but I am also fine with that. read more

Very good service! Thank you for Adam for being so nice and polite. Appreciate your business.

The quality of the coffee is really well done, and Rachel needs a raise because when i walked in she remembered my order. And i tipped almost my entire wallet, 5 stars all the way, I live, laugh, love for Starbucks read more

I don't drink coffee, but love the black iced tea unsweetened. Whenever I need a little pick me up, I'll get one from this location. It is a larger store and lines move quickly, at least for my orders. I usually go for the largest cup of iced tea they have and even appreciate the straw-less lids they have for them now. It's like an adult sippy cup, but I don't mind. ;) read more

Starbucks has so many locations in Walnut Creek that i didn't check in at the location where i was at. the main st. location that popped up wasn't correct. don't know who screwed up-yelp or google? brew: italian roast dark roast (sm. 2.15) -that's italian! always wanted to say that. actually coffee was bland, only taste was arabic/slight bitterness-quick, courteous service. *doubt this is how real italian coffee is. drips: -few people in the afternoon, easy parking... read more

I love coming to this location. I can get a drink and go. Fast service with friendly faces. This location is close to Target and the Walnut Creek Farmers Market. I can get Starbucks and walk around the Farmers Market. Here is my suggestion. If you tend to walk around the Farmers Market don't park in their parking garage. read more

I literally never leave reviews but I was here this morning and inside the pastry case they had like two gnats at first glance so I decided to not get the pumpkin muffin but when I went closer up I noticed the other muffins was swarminggg with gnats like well over 10. Considering all the pastries are enclosed in this case I thought it was disgusting how did no one notice this? read more

Decent size Starbucks with outdoor seating. The drinks were made just now I ordered them and done so in a prompt and orderly fashion. The place itself was clean and well maintained. If you are not on foot it is Street parking only. read more

Starbucks - Caramel - Coffee & Tea Near Me - Walnut Creek, California

Folks at this location are very friendly. I once came here by mistake to pick up a mobile order and they were kind enough to offer to make it for me. There have been small mistakes with my orders that the baristas correct in a professional, time manner. The baristas go out of their way to make you feel special. Additionally, the layout is nice and there's street parking right out front. I'm glad this store is so close to my work :-) read more

Every time I've come to this location I've had exceptionally kind service. The baristas here are attentive, make an effort to remember your name and drink order, and they churn out drinks very quickly on top of all that! This is by far the best Starbucks location I've ever been to and I love stopping in whenever I'm in the area. read more

New California St Starbucks - very easy to get to right off Ygnacio without having to fight through the heart of Walnut Creek downtown. Inside it's beautiful (for a Starbucks); nice seating, attractive lighting, and just that nice feeling when everything is fresh and new. We visited on a Sunday afternoon, and it wasn't crowded at all. I asked some questions of the barista about the Clover brewing machine. You can get Clover brewed coffee hot, iced, even with added syrup. Then she showed us how it works, and the result was fabulous - simply a great cup of coffee! Hats off for the special service. The one negative: parking. There's no dedicated parking lot, only street, metered parking. The meters do not take Sundays off, and they are weirdly designed. I fed in two quarters and nothing registered on the meter; I figured it was broken. It only registers after you feed it what it considers a satisfactory meal: at least 3 or 4 quarters. And that will only give you 30 minutes! Some reviews mention garage parking; perhaps they are referring to the Locust Street parking garage a block or so down. A little walk, but it may beat the meters. read more

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Good staff that knows their stuff! My drinks are made just like I order them and no mistakes made!

Incorrect hours online first off, and second off, staff are rude! Closed at 1:30pm today and was ONLY accepting mobile orders, so I get in the door at 1:28 with the Starbucks worker explaining this to me, and I asked, "so if I grab my phone in the car right now I can just order that way?" And he told me "yes, that's correct." So I run right out front and grab my phone and start putting my order in and then the guy informs me they shut their system down at 1:30, so if it doesn't accept my order, that's why! WTF!! Why wouldn't he just tell me that before I went through all that trouble?! And the whole time, the manager, Seth, is behind the counter with 3 other workers listening to this and not helping out. Such unacceptable professionalism. read more

Toilet broken, no note on the front door. Nothing to indicate that if you want a coffee but also need to use the restroom you should find another place...until after you order. read more

This is a great starbucks located on my way into work so it is a super easy stop! There is some street parking in front of the store and garage parking in the same area. The street parking is free till about 10 I believe so that's perfect for a stop in the morning. They are always so quick so you can count on a quick stop that wont make you late to work. Even though they are quick their quality and customer service is not lacking! There are always smiling faces which a great to start my morning off with. You can help but be in a great mood too! Which sometimes is much needed to head into a ling day of work. read more

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The friendliness and service at this Starbucks is great, and I've never had an issue with the beverages or food. The seating is comfy as well. The reason for 3 stars: the music. They do not play any calming/chill traditional coffeehouse music. I think that's become more and more a thing at Starbucks/coffee shops overall but when they play this loud, aggressive crap it affects the experience. I don't want to wear headphones while I'm here. If they play a good tune, it's sure to be followed soon by one that is grating on the ears. read more

I work up the block and every time I come in, I'm greeted with a smile and a nice conversation. Love this Starbucks! They are always friendly and fast to make my order. My pup loves them too! She always gets that pup cup and loves all the attention and pets she gets from the staff. They give me my mobile order the minute I walk in now! Talk about great service! read more

Got a great tasty caramel iced coffee before work and highly likely another after work too!!!

Aside from the underground parking with very doable pricing (ranging from free to cheap), I frequent this Starbucks on weekdays (read: wear-a-gyal-down-with-that-workload-but-at-least-I-have-a-job-'cause-ain't-nothin'-goin'-on-but-the-rent... days) because of Eresha, Anthony and all of the other super-'Bucks-stars at this location. I haven't been as diligent about getting the names of the afternoon staff, but I'll whip that up on a tip, don't you worry your pretty little head. (Or whatever kind of head you have regardless of the aesthetic contribution it offers the world. Do you boo!) Whoever you interact with, just know that they'll know your name after only a few visits and will go the extra mile to make sure you get exactly what you wanted to order (even if you're one of those people who orders the wrong thing and then spazzes out on the employees as if it was their error. No, no, I'm sure that's never been you.) The space itself is surprisingly quaint and cozy but has never left me feeling like I'm crushed up against the patron to my left if I sit down at one of the tables. The nearby Starbucks on N. Main can get pretty raucous (um, go there immediately after school for enough visual and auditory birth control to last yourself a lifetime), so I was expecting the same from this 'Buckseroo. Not so much. There's not much long shared table seating, which I am definitely not complaining about. Hi, sorry, I don't know you and I don't need you spilling your crumbs (both those inside of your mouth and those that have formed a small anthill on the table) all over me and mines. I agree wholeheartedly with Angela Davis in her sentiments that prisons are obsolete, but some of y'all need solitary confinement--if only while eating, drinking, talking on the phone, pushing your 45-years-old-and-still-waiting-ass rap career off the ground, etc. But until that day comes and folks are courteous enough to lock themselves up in a cabinet at home for whatever time period they indulge in their favored behavior that straight up impedes on the personal space or sensory receptors of others, I'm glad this Starbucks is doing all it can to make sure we keep it together through the miracle drug known as caffeine while also making sure we stay out of each other's way through the miraculous layout. read more

Starbucks - General vicinity of where I vote a coat or bag hook should be in the restroom. Do I have your vote? - Coffee & Tea Near Me - Walnut Creek, California

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This is the best Starbucks I've been too in the East Bay. I always mobile order and the staff always has my order ready to go by the time I get there. I can always count on being able to get in and out with no issues and they have never gotten my order wrong. Five stars. read more

If you want great drinks fast service, friendly and professional, I mostly have a good experience

The BEST Starbucks in Walnut Creek! Every one in there is so kind and attentive!! There is never a super long line! Don't sleep in this location. read more

Brand new Starbucks on California st.! Awesome! The one inside of target is more convenient to my work, but I came in here today to check it out since it is their grand opening. Lots of seating both inside and out. Very nice layout and display of food with easy to read menu. Pretty much your typical Starbucks but all shiny and new. Friendly service from the girl who took my order and answered my questions. read more

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A bit underwhelmed by my experience today. I asked for a grande soy flat white w a 3/4 milk fill line. Yes I know that seems a bit picky but I still don't think they've got the flat white down. While I wait I dip into the restroom and come back while they finish my drink. What do I see? The Baristo takes my drink and pours a quarter out and puts the lid on.... I was thinking now did he already pour the espresso in? Did he just dump my espresso and milk thinking that the 2 would magically separate? He looked at me and smiled said, thank you and went back to his business. I took the lid off to see that he had in fact just poured out part of my drink. Not wanting to fuss I decided to try it first and walked out. All I tasted was milk. My caffeine headache would not allow me to leave, therefore had to go back and ask if my drink in fact had 3 shots as it should. He sheepishly admitted that the other Baristo had forgotten to only fill 3/4 and offered to make a new drink. I'm glad they made me a new one, but if he had realized it was wrong in the first place, why try to cover it up hoping the customer wouldn't notice? read more

Starbucks - Coffee notes! - Coffee & Tea Near Me - Walnut Creek, California

Fast service and friendly faces. I appreciate that this location always is so quick to get drinks made. I love getting the pineapple matcha or iced green tea. My go-to coffee spot! read more

I have frequented countless coffee shops in my time and the staff at this Starbucks made my most recent experience exceptional. Haley and Don greeted me upon arrival and made me feel so welcome very welcome! They were bright, cheerful and happy to answer my questions about the new menu items. This location is worth going out of your way for! read more

So I went a different Starbucks (who shall remain nameless) about 20 minutes towards the water and got a Dirty Chai. I headed for freeway, then the tunnel, and then the nearest exit - there was no DIRTY in my chai man! I was hot. Expecting to have to spend another $6 on another tea, I arrived at this Starbucks. The barista asked if she could get something started and noticed the half empty cup in my hand. She looked genuinely concerned but kind of stared in silence (look I know I look cray in line with a cup; I'm either a fiend or there to act a fool... but I digress). I told her, "it's not you, or this store..." and proceeded to explain my unsuccessful treasure hunt for the dirtiness that should have been in my cup. She asked for my cup and generously offered to make me another one. She finished by saying, "this should be dirty enough for you." Yassss! So now I'm here, hopped up on the most savory dirty chai, made by someone who owed me nothing, but had strong customer service skills, initiative and not to mention, kind AF. Oh bless you child. Bless your life. Let us both be great today. read more

Wretched and rude. I guess I shouldn't stereotype, but this Starbucks reeks of the prototypical hypersensitivity and "all about me" attitude with which Californians are often painted. Something as simple as asking for your coffee without their environmentally ruinous "sticker" earns you a stern lecture that "nothing gets made without a sticker" from the not-so-ever-pleasant Avissa (yes, that's her name) behind the counter. When a response that a drink can certainly be made without a sticker, one is lectured that one shouldn't "be so abrasive". Oh well, clearly this individual's never been to the Northeast, where abrasive takes on a completely different meaning. I think she might find that the notion of "customer service" has a different meaning outside her little circle of sunshine. read more