I wanted to take a moment to recognize Ava at Starbucks for something that went far beyond making coffee. My friend and I came into Starbucks on a really difficult day. My friend had just gone through a breakup and was feeling devastated. It was one of those situations where you can tell someone is truly hurting, and as his friend, it was tough for me to see him so upset. What stood out about Ava was that she didn't just take our order and move on. She noticed that something was wrong and took the time to talk with my friend. She was kind, genuine, and incredibly compassionate. She listened, offered encouraging words, and helped him see that things would get better. Her kindness turned what could have been just another ordinary customer interaction into something truly meaningful. Watching my friend smile and feel even a little bit better after talking with Ava meant a lot to me. Seeing him cheered up ended up cheering me up as well. It's rare to meet someone who can have such a positive impact on complete strangers, but Ava did exactly that. She showed that great customer service isn't just about making drinks correctly--it's about treating people with kindness and making them feel valued. Ava's compassion, positivity, and willingness to take a few moments out of her day to help someone who was struggling made a lasting impression on both of us. The world needs more people like her. Starbucks is lucky to have an employee who genuinely cares about the people who walk through the door. Thank you, Ava, for your kindness and for turning a difficult day into a much brighter one. You probably don't realize how much your words meant, but they made a real difference. read more

Ran in this afternoon for a strawberry açai refresher and ended up in a great conversation with Ava. We started talking Apple products while she was making my drink. I mentioned I'd been debating upgrading my iPhone and she had actual thoughts on battery life, camera upgrades, and whether the jump is worth it this year. Not the usual small talk. She was super knowledgeable, funny, and made the whole thing feel easy. My refresher came out perfect too -- ice ratio on point. It's cool when a barista remembers you, but even better when they're genuinely fun to talk to. Ava made a regular Starbucks stop feel like catching up with a friend. If you're in Westbrook, hope you get her at the register. read more

Firstly, despite being a mega-chain I do like to try out the seasonal speciality drinks if they sound good. Always if I am wanting a coffee/tea later in the day sometimes Starbucks is the best option of what is open. My favorite drink from Starbucks is their chai and any of the flavored chai drinks. Have always done drive-thru here so cannot speak to the vibes/ambiance overall. It's probably typical of a usual Starbucks with many people working away on their laptops and a lot of hustle/bustle. Service wise have never had mistakes to our drinks and it's been quite fast so no real complaints on that. Biggest complaint would be dealing with the traffic/other drivers in Rock Row. Otherwise it's a solid Starbucks location from my experience. read more

Everybody else here sucks except Ava, she was always so sweet to us in the drive through, even helping my brother with his breakup! she is really the light of this starbucks of evil people read more

One of the best starbucks I've been to, and I go to a lot! Super friendly, kind and knowledgable staff

I stopped at Starbucks on my way to work at Roc Row yesterday to get decaf beans for a guest who was visiting. The store had no decaf beans in stock. I did not have time to drive to another location before work and my guests were arriving that night. Keagan went above and beyond to make sure I had decaf! He gave me enough decaf espresso to make a cup of coffee for my guest the next morning! He saved the day and he always has a smile on his face when I see him! read more

Visited the day the winter drinks came out because I was in the area. The store is much smaller than I expected but does have a good amount of tables. I got a hot peppermint mocha but they forgot the whipped cream I wanted to indulge in. Why is that the case more often than not? Good amount of parking. read more

been going to this starbucks for years the staff really friendly here and it's a nice environment!

THIS PLACE BROKE ME SPIRITUALLY I don't even know where to begin. I came in hoping for a chill time with my friends, maybe a little laughter, maybe a drink that didn't have a living creature doing backstrokes in it -- but instead, I was spiritually assaulted by the unholy trifecta of judgmental staff, eavesdropping energy, and protein-infused beverages. We were MID-CONVERSATION, minding our business, when a worker literally materialized out of the shadows like a Dollar Store Batman to tell us we were "too loud." TOO LOUD?! What are you, the Volume Police? Are you monitoring decibels from behind the counter like a sad, caffeine-fueled gargoyle? And then. THEN. As if the social surveillance wasn't enough, my friend picks up her drink and what do we see? A FLY. A real, fully-formed, wings-and-all fly, just bobbing around like it's on vacation in a mojito. I almost screamed. She almost cried. We all died a little inside. Did anyone care? NOPE. We showed the staff and they stared at us like WE put it there on purpose. Like we're just out here cultivating artisanal fly farms for drama. I am genuinely CONVINCED this place exists in a separate pocket of the universe where customer service has been outlawed and sanity goes to die. I left this establishment with less faith in humanity than I had when I walked in. If you value peace, health, or even just beverages without wildlife in them, run. RUN. read more

I ordered an Americano with Pistachio sauce. I went along doing my business and realized 15 minutes away from the site that I had coffee. With NO pistachio. The older man, Reid, with glasses was rude and said you need to come in to activate the (new) card. No. I just had surgery. He insisted, "there's a long line of people waiting" ... my response was, "I waited for 8 cars and 12 minutes, they can wait, too," THEN I found out I had the wrong drink, although the sticker was accurate. Jasmine, a lovely young woman rectified the issue when I returned an hour and 15 minutes later. read more

Starbucks - Coffee & Tea Near Me - Westbrook, Maine

Reid is VERY rude! I have never had a good encounter with him. I am here almost everyday and the attitude never changes!

This is a very nice and new Starbucks with a rotating crowd of servers who are all efficient and friendly. Recently, they have been running out of all sorts of menu items, because they are not getting their regular deliveries. Apparently their deliveries are going to other Starbucks locations in the area. WHAT!! I really feel for this location, they are trying really hard but are running out of practically everything. read more

If it's convenient for you, great. But I wouldn't go out of my way to come to this particular Starbucks; I'd go out of my way not to come to it, actually. The handful of times I've stopped here it's been overwhelmingly busy (the parking lot is a nightmare) and dirty (as in trash overflowing from the bins). Also my drinks here are always noticeably less full than they should be (e.g. they're not making enough of the beverage, so it leaves an inch or two of emptiness at the top of the cup) and really chemically tasting. I don't know what's going on here, but as far as Starbucks go, this is a skip for me. read more

A quick and decent first experience here. Came here at 1:50 on a Sunday afternoon. Only three cars in front of me waiting for their orders at the drive-thru. I ordered right away and a nice employee named Ben helped me customize my order. (I ordered my daughter a chocolate milk. They made it in a cup with mocha and some vanilla flavoring-- a bit more costly but more yummy too.) I ordered an iced decaf espresso with cold foam and they filled it to the brim of my grande cup. My daughter also wanted a cake pop and they let me add it to my order at the window. No complaints as everything is as I ordered it and was a quick experience l. read more

Starbucks - Unicorn cake pop and homemade chocolate milk! - Coffee & Tea Near Me - Westbrook, Maine

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Slow as molasses. Understaffed. I'd avoid this location at all costs. Not worth the headache for a damn cup of coffee.

Avoid this if you can. Always busy, always a headache anytime you go there. Not enough people working and rude crew on sundays read more

Starbucks - Coffee and breakfast sandwich - Coffee & Tea Near Me - Westbrook, Maine

I go to this Starbucks often. Close to home, plenty of seating, and I've always found the staff to be friendly. They also have nice patio seating. FYI, the cafe is temporarily closed and they are only doing drive-through and mobile orders right now, so would call to check if the cafe is open before making a visit if you're looking for a place to sit down for coffee and snacks. read more

I really like this Starbucks, it's usually always my go to, but I placed an order on my phone right before I drove up and the older male employee at the drive thru acted a little strange. He told me that I was not allowed to get my items until five minutes after I placed the order, and to make sure that I didn't do it again. He wasn't even the person servicing me when I drove up to the window but he made it a point to come up to the window just to warn me that I can't get my order if I place it right before I get there. I've never had this problem before, if they have a problem with immediate orders then why would they have a place for you to order when you get there (as every fast service cafe/restaurant chain does). I had never had a problem with an employee until today. Incredibly rude. read more

Venti Ice Toasted Vanilla Oatmilk Espresso.. Asked for 1 pump of vanilla at the drive thru.. Asked again at the window and was told, "yes 1 pump of vanilla".. There was 4.. I know times are tough w help but for $6.21 you should get it right! read more