The site has what I am looking for, BUT the shipping charges are as much as one of the products. It is ridicules that they don't have better shipping options. EXAMPLE : I purchased Beet Root Powder @ $24.45.THE SHIPPING WAS $19.61. I bought off the site a couple of times, BUT NO MORE. I will look for a local place or try other websites. read more

Warning: Do Not Buy from Starwest Botanicals, RAT POOP! I am extremely disappointed in both the product quality and the complete lack of customer care I received. I purchased milk thistle seeds from Starwest and discovered a RAT DROPPING in the bag! Unfortunately, I didn't notice it until after I had already poured the seeds into a blend with other herbs, resulting in over $300 in lost product. I immediately documented the contamination and sent Starwest the lot number and a photo of the dropping. Despite following up several times, their response was dismissive and uncaring. They asked for more photos and videos--when I had already explained there was only one dropping, which I scooped out and photographed. After that, I never heard back again. No accountability, no refund, no replacement, not even a genuine apology. On top of that, the seeds themselves were low grade--pale and poor in quality, not the dark, almost black color that fresh, high-quality milk thistle should be. This is not just a product issue--it's a serious health and safety concern combined with terrible customer service. Starwest failed me tremendously, and I can't in good conscience recommend them to anyone. If you value quality, safety, and a company that stands behind its products, do not shop with Starwest Botanicals. read more

I absolutely love that this company exists. I order bulk herbs for both myself and my animals all the time from this thoughtful company. They are very knowledgeable about health and plant medicine. Can't recommend them enough. read more

Starwest Botanicals customer service is truly shocking. I placed an order one month ago that they couldn't see in their system. I called them and they said to re-place the order. Two orders end up being charged and shipped. After contacting them they said once both arrive I would just return one box. Instead on their end they somehow return box boxes to Starwest. They said i would have to replace the order again which of course there is no way I will do. one month later i have still not received the refund and int he last week no one answers me about it. TRULY THE WORST EXPERIENCE EVER... read more

They cancelled my order stating everything I ordered was out of stock. Then they came back 5 days later and stole money from my account for a cancelled order that I went elsewhere to get. Ignored all emails. When I called they were incredibly ghetto, rude, and obnoxious, hanging up on me after stealing $100 from my account. I plan to report them everywhere I possibly can. read more

I have had no problem with the quality, but the customer care was far below any other company i have ever ordered from. Their flimsy worded return policy leaves it to the discretion of interpretation of the return policy. It is definitely not 'hassle free' or 'satisfaction guaranteed'. Very disappointed. read more

I've been ordering from Starwest since 2014, lately, their service was gone to pot. Terrible. I called twice for a back order update and received two completely different responses. The second phone rep who I'll keep unnamed was so rude, she was condescending and gave excuses for why this item is still out of stock. NOTE TO STARWEST: hire phone reps who are professional and know how to directly answer customer questions. We all understand shortages and global logistical issues. All I wanted was ETA/ETD. (I do not enjoy sharing bad reviews, but what I don't tolerate is a perfect stranger having a condescending tone, especially in a business context and especially when I was nothing but polite). read more

This past summer, they instituted a minimum order of $150 and a requirement that you order every six months. I don't order from them often, and usually, it is to backfill what I already have. I can concede that climate change is affecting prices; however, compared to Frontier and Mountain Rose Herbs, their prices and policies are absurd. read more

Moldy and bugs in product. I am a tea drinker and the way they go about things is not up to par.

I used to like ordering my herbs from starwest botanicals. Never had an issue until this year. I will not order from them again! Took a week to receive a few items! Their quality control I noticed has gotten worse and I see a number of items sourced from China. Not only that, my package of dry goods was shipped to me unsealed and open so everything spilled in the box. Bad quality control. I sent pics as I was requested, and 6 days later still did not hear from them. I finally called to complain. Got the recorded spiel from the rep that they have a lot of calls. I told them don't bother sending another item, just refund my money. I am done. read more

Terrible customer service. Talked with 3 different people and was told I could not be given any basic food safety documents as a wholesale customer after waiting for 3 days for approval. What a waste of time, don't support this lousy business. They can't even back their own food safety... read more

I have been ordering bulk herbs from starwest for couple years now. Recently realized that they have been raising their prices, $2-5 more per Lb is quite a jump. I hope they can stay within a fair price range so i can continue to do buisness with them long term. Other than that things have been great & i hope to work with them long term... I appreciate all the help. read more

I purchased their marshmallow root. It has so much mud in it! I had been drinking it for a week and noticed something odd in the bottom of the cup. MUD! I examined the dry root and much had mud still on the root as well as clumps in the mix. No wonder I've been feeling a bit sick. I've contacted them and waiting for a reply. read more

As a herbalist, I appreciate the high quality of this company's products, and their outstanding packaging. We have never been disappointed by anything we have purchased from Starwest. Outstanding customer service, quality herbs and products, and the best packaging in the industry are the reasons this is our go-to company for our herbal needs. D. Warren New Mexico Herbal Clinic read more

Great company, service, pricing and selection on organic products

I have been shopping with Starwest Botanicals for more than a decade. Their herbs and spices are the freshest and most potent I have found. My body reacts poorly to most pharmaceuticals-so my doctors encourage me to use herbs. It started with the organic turmeric, then Devil's claw, lavender for my closets and drawers, lavender laundry sheets, cinnamon bark, etc. it is all good and fresh and potent. All of my friends agree that Starwest Botanicals is second to nobody for quality and value. Customer service has always been excellent. I highly recommend Starwest Botanicals. read more

I received my product damaged 3 months ago. There was no response to my emails. Then today out of nowhere star west tried to charge my card 17 dollars without my convent or knowledge. Good thing I changed my card information. read more

Last week I received an auto-generated letter in my mailbox, informing me that Starwest Botanicals' website was hacked, and the hackers were able to get every customer's credit card number and other information. I went through the process of going to my bank to cancel my card and get a temporary one to use in the meantime to survive and function with. I have been ordering tea from Starwest Botanicals for many months now, and loving the quality and prices of the tea -- and even though I was greatly concerned about my card information being compromised by their situation, I was still interested in ordering their products, but not through their website -- so I phoned them today to find out if they could process my order for me using my temporary bank card and was told flatly 'no'. I asked them for other alternatives, asking if it was possible to have them ship me the order with an invoice and I would gladly put a check in the mail, and was told 'no'. I then explained my situation that I did not have any other means of payment and this temporary debit card should work perfectly fine to order with --- since I'd already used it at Trader Joe's, Safeway, and several nearby cafe's and restaurants. The customer service rep on the phone then asked me "Well, I show two other card numbers in our system, couldn't you use one of these?" I was shocked. I asked her WHY if their website was just HACKED did they still keep customers' credit card numbers in their system?! She explained "Well, this is on our local system, there's no way they can access this information." I told her to immediately remove my information, and she then added "The customer is responsible to tell us after each transaction if they want their credit card number removed from our system-- otherwise we do keep this information on all of our computers." I was just blown away by this--- mostly considering their company's system was just compromised and all of the customer database/personal information was taken by the criminals -- and it could very well happen again. I asked to speak to a manager, who also began to argue with me and was quite rude. I went into the question again about other forms of payment, and she refused to compromise and offer me any solution. I again asked for her supervisor and was transferred to leave a message in the owner of the company's voicemail, which I did, telling her that I was going to proceed with a negative Yelp review, a negative review on Facebook, Twitter and to the 7 other friends who I referred to use their products (one of which is a wholesaler and makes very large bulk orders, and will no longer be using them after hearing about this from me today). Do not use Starwest Botanicals--- they follow BAD business practices and do not treat customers with any respect-- and most importantly -- they KEEP YOUR CREDIT CARD NUMBERS and PERSONAL INFORMATION in their computers even after their system was hacked and customer's private information and credit card numbers stolen. They may have a great product line but believe me, there are plenty of other fish in the sea--- don't waste your time (or money) with them. read more

Years ago, I used to love their dry goods, but quality has suffered in the last 2-4 years. Many dried herbs and roots ordered recently are of terrible quality. Back to Frontier until this outfit gets their business ethics and sourcing improved. read more

They have the worst customer service. I've tried ordering from them many times and the result is always the same. Once again, I tried ordering a bulk item and the order was never placed. I don't recommend this place for anyone and especially not business owners unless they improve customer service. I have been asking for a tracking number since last week and come to find out, it was never placed. I was promised it will be shipped today for sure, 7 days later, and still don't have the tracking number. For business owners, timing is crucial and this is not the first time with this company. I asked them to call me back and all I received was a email telling me I will get a tracking number. No email, no tracking number which means no shipping. read more

Starwest Botanicals has been my go to retailer for bulk teas, spices and oils for 15 years. I have always received top quality service. When I make a mistake on my order they are quick to find the mistake and call me to correct it. I have NEVER been unhappy with the quality of their products. I'm just glad there is a company still around that is so honest and trustworthy. Prices are the best around quality is top notch service is excellent. You can call and talk to a live person or buy online. Everything is sent in one package, fast and well packed. I've never had a broken item arrive. I always recommend Starwest Botanicals to friends and family. read more

I own a small herb business in Grass Valley, CA. Starwest Botanicals has been my source of choice because of their excellent customer service and products. I love the quality of their organic bulk herbs, teas, spices, essential oils and herb support products such as tea strainers and glassware for storing homemade herb products. Our relationship goes back to 2006. I receive free shipping for many of my (larger) orders. The spirit of their company is that of dedication to excellence and customer service. I find a refreshing approach - that of regular people earnestly doing the best job that they can. I have become friends with some of the long-term employees, and can attest to their integrity and work ethic. Excellent quality is consistent, and any mistakes are taken care of promptly. I am incredibly grateful that Starwest Botanicals is there for me! read more

Was referred by a friend about this company, and he gave several compliments. So, I decided to try the Green Power to supplement my lack of vegetables sometimes. I find that the bottle of tablets are; easy to swallow, they absorb in my system, timely. And they seem to be friendly with my stomach to provide some nutritional value to my diet. read more

Oh I was so distressed to see negative feedback about this company because I have always had great experiences with them, I love their customer service, and their products have AMAZING quality.. like really! I love the herbs from this company, they are by far the most richest in flavor, in color, and in fragrance. I've taste tested herbs from all over... 10 chamomiles, 7 peppermints, 9 lavenders... etc... the list is long... and each time I'd say 9 times out of 10, Starwest's herb was the deepest in flavor, color and aroma hands down. They have really fast and on time shipping, great sales ladies, and a wonderful customer service attitude. I don't know why anyone would speak ill about this company... just because they had a credit card fraud incident doesn't mean they are terrible... in their defense... everybody who sells online has those problems happen... get real. and lady who the heck takes a debit card over the phone unless it acts like a credit card with the visa/mastercard logo on it, nobody takes debit cards... how unreasonable to expect them to do that... your crazy. These people are wholesalers, its not a retail store where you walk in slide your card and enter your pin number! Sheesh. Give this company a try.. they're a good company that's been around a long time (35+ years). I've been a loyal customer for over 10 years and still happy. KUDOS STARWEST! KEEP UP THE GOOD WORK! Know you are loved! read more

All their organic herbs drain me of energy, and go bad with me. This tells me that all of their herbs are contaminated.

I have been buying tea and spices for my restaurant from Starwest for 2 years. The product quality is exceptional. There has never been an error in filling an order and the turn around time is excellent. I am located on the east coast and tend to prefer quality local suppliers, but Starwest has earned my trust. As far as the credit card fraud issue, there have been no issues with the credit card I use with Starwest. Speaking from the point of view of a business owner with some knowledge of these issues, it seems apparent to me that the people who posted the scathing reviews have very little knowledge of how credit card security works! Thank you, Starwest! Keep up the good work! read more

lookout they lost our credit card info. then let us know that was only one computer and that they have all our info on yet another that was lost. and then were basically jerks when we told them of their errors. stupid.... read more

Products are ok. But my experience was not pleasant. I ordered some tea to be delivered to Toronto. The original order was $60, I ended up paying $71 for customs fee. This never happens when I buy something from Amazon.com, or ebay, etc. .. not sure what they are doing differently, or if it was their carrier .. but doesn't matter, they are not handling their international sales properly. Would never buy from them again. read more

I've been ordering from star west botanicals for years and not had any issues .l always get the ginseng root American powder . I placed an order about 10 days ago and received it pretty quickly like usual but this time there was an issue with the product itself. The ginseng was very clumpy and moist usually the product is dry like powdered sugar. Not sure if it was sent to me like that or was overheated during the process of shipping. Anyways looking at their return policy online looked like they took a lot of honor in their product. As I called today and talk to the receptionist who said I needed to speak with Adria who wasn't there she told me to call back which I did their customer service is basically leaving a message UHG nobody got back with me I called again talked with the receptionist Courtney who told me before she hung up on me to complain to Adria's machine. It's very obvious that this company is over working their employees. The only reason I didn't give it one star it's because I've always been satisfied but I've never had to deal with customer service. Wanted to give them a chance to make this right but it fell apart with the customer service when the customer service is a machine you're in trouble and we all know that read more

I just discovered this wonderful place!! And I'm so glad I did!!! I love making my own face products, like masks and toners. I thought I was going to have to order from amazon and wait forever for shipping. Starwest botanicals popped up on my google search, so I did some review reading and other research. The reviews were mixed, and I like to see things for myself anyway. I got the address and drive over. I was skeptical when I pulled up the warehouse, because it nobody was inside. So I called to make sure they were legit. They are!!!! The rep on the phone told me to come right in. The staff was upset super nice, they took my order right there. I had my products before 4 days went by, and will definitely see me again. I'm so thankful to have found this place, they have everything I like to keep in my product stock. They are also very affordable. I wish I had found them sooner, instead of paying so much money in shipping to amazon. read more

I have ordered from Starwest Botanicals since 1989. The quality and service has always been excellent. Starwest Botanicals started in Sacramento, CA in the 1970's...when the natural food business was authentic. Starwest has stayed true to authenticity and the commitment to high quality herbs and herbal products. I know several of the employees - some who have been there for over 30 years; all have become old friends. Starwest Botanicals is the real deal. read more

I have been ordering organic teas and oils from Starwest for several years now and the quality is always top notch and my order usually arrives very quickly (usually just a few days). Very happy with their products. Highly recommended! read more

Shipping was fast and speaking with customer service was easy; however, my review is based on the fact that I find some of their policies to be quite deceptive. Due to California's Prop 65 they now have to start labeling their products with a warning saying, "This product contains a chemical known to the State of CA to cause cancer...etc." They do not clearly list this in the product description - so I was quite surprised after ordering to find this information. I called requesting a refund and customer service was understanding and tried to explain to me, "It's not a big deal". The rep actually said, "You get more lead exposure from eating a carrot". First off, they don't know the dosage I will be using, what I will be mixing it with that may change the efficacy, or my mode of exposure so it is OUTRAGEOUS that they could even say this!! I asked for the certificate of analysis to see what "chemicals" it had in it, but they couldn't supply that information. So, I said I'd like to process the return. Then, they won't even pay for return shipping. There is NO WAY I would have ordered these products had they been upfront with this information. I could understand not paying shipping if I did not like the product or some other reason that was my fault. But this product was not as described and shipping should therefore be on their tab not mine. Not only were they not forthright with this information, but I asked, if I decide to order from your company again will I have to inquire about every product beforehand to see if it has the health concern label and the response was yes. Too deceptive for me, especially for a company that touts itself as a "Natural living and health" store. read more