Dining and order (in person) to go closed. Understandable, so I tried to call in an order from the car. Google and hands free did the dialing, but the voice on the other end of the line is all can you just download the app? No, that's why I called. So she pretends to take my order, but when I get there and call back to let them know I have arrived (same voice) says they have no idea what I'm talking about. Boo. read more

As good as it gets for fast food. Everything was what I have always come to expect from Steak & Shake. I would recommend to the owners to update the seating. Our booth was very lumpy. So therefore I can not give them 5 stars. Staff was friendly, fast, and attentive. read more

Good Burger, Good Service Friend had a gift card and wanted company for a late lunch. We both had double cheeseburgers and fries. While the fries are thinner than I prefer, they were hot and tasty. Burger was good. Service was quick and smiling server came by twice to check on us. My friend had a strawberry shake they said was good. Restrooms were clean as was restaurant. Even though the restaurant was two-thirds full, the noise level was not excessive. The booth seats are comfortable. While not a fan of typical chains and franchises, I've never had a bad meal at a Steak and Shake and the price is fair compared to many high-priced upscale burger joints that promise much but deliver fluff. read more

Ordered our food with 2 sides of frisco and but didnt believe us when we told worker it wasn't in the bag. They wanted to check bag. We got the frisco but when we got bag back it was a mess. Fries dumped out everywhere. Drinks wrung up wrong size. Very rude customer service read more

I love coming to Steak n Shake and I know it gets busy. The first thing I see is some employees preparing food without their hair net. I have worked in a Steak n Shake before and I know the regulations. We were sat down and another server had to get our drinks because our server was busy and we waited around 10 mins before we could place our order. read more

I've been going to this Steak 'n Shake a ton the last three years I've been in the area for school. I've gone in groups of 25 and by myself, and everywhere in between, but the one thing that never changes is the quality of service! The servers are always nice and willing to work with our groups. read more

We asked for a peanut butter and chocolate milkshake but recieved two peanut butter ones. We gave back one of them letting them know we need a chocolate and still received another peanut butter one. How can you not know the difference in peanut butter and chocolate. read more

Love their burgers BUT their shakes and malts make me so ill - my son often goes to get shakes or malts for everyone and they make me so ill - and no I have no allergies so I have to assume it's an ingredient in there that either goes bad easily or is a crap version of a more wholesome product - the consistency is more like ice milk - not real milk - I just believe these are not made with real premium milk and ice cream - no more after 3 x getting then getting so sick I am done read more

Awful. Absolutely terrible service. Staff was rude and unhelpful. The worker delivering our food rolled her eyes when I asked for a plate (that I had also asked for when ordering). Halfway through our meal we ordered milk shakes to go . TWENTY minuets later out milk shakes were not ready and our server was sweeping the floor. I walked to the check out counter and asked the cashier to check on our milk shakes and if it was not ready then we would just take them off (she was less than thrilled to have to walk out from behind the counter). She brought back our milkshakes with ice cream and what looked like dirty fingerprints on the outside of the cup. Absolutely nasty.... everything was sticky and slimy. That store needs a good deep clean and an attitude adjustment for the employees. read more

I hope this milkshake is worth waiting 20 minutes for. Still waiting with no one in line but the car in front. Okay. It took 27 minutes for a milkshake. Not worth it! read more

Ordered one type of burger and then a burger with only cheese and ketchup for my kid ...got two of the single burgers for my kid but not the specialty burger although the receipt stated we ordered it. The milkshakes we ordered had flavor in the first inch and then it was only vanilla after that. Very disappointing. Called and they only offered to remake it but we live 20 minutes away and had already started eating. read more

25 minute wait for milkshakes in drive through with only 3 people in front of me. unacceptable. While partially my fault, the cashier gave food and then returned my card. Normally, card is swiped and returned before food is given. So, instinctually, I drove off after receiving my food and had to go back in to get my card. read more

Went to the Steak n Shake on Hixson Pike today. Was going to go through the drive thru however after sitting there for over 5 minutes with no one come to me I decided to go in. I stood at the counter for 10 minutes waiting on someone to notice I was there. I counted 9 people working there but doing nothing (2:00pm not many customer there). Someone took my 4 shakes order. I sat and waited. After 20 minutes and no one speaking to me I waved for a manager to just give me my money back. She appoliged and told me I could have it free. I did not want it free I wanted my order. She found my order and gave it to me. Yes, just as suppected, there was nothing but melted cream in the cups. It had been sitting there as long as I was. Very disappointed in the whole experience. The place looked very dirty too. read more

I was really here and it was one of the best Steak N' Shake experiences I've had. They were busy, but the server was quick and was nice to come and check on us several times. The food was also freshly cooked and didn't make us sick at all. As someone with Crohn's disease, I would highly recommend this restaurant if you want burger style food, but are concerned about eating the right types of food that won't make you sick. read more

Sitting at the counter. Waited 30 minutes for someone to even give me a menu and acknowledge I was there. Then waited another 15 minutes for someone to take my order. What has happened to Steak n' Shake?!?!? read more

The food at Steak n Shake is consistent, and is never disappointing, but I gave this location 5 stars because of the service. When we visited it was VERY busy, but the service was quick, and our waitress, Tiff, was excellent: she was friendly, courteous, professional and efficient, and sometimes, when you come across great service, it needs to be recognized. WELL DONE! read more

One of the best steak n shakes I've been at. The fries were really good here. I got the royal burger and enjoyed it. Would come back!

i have been on several times and most have been sorry as fuck. this pass saturday morning was the last straw. my burger was made the way i wanted, but when i got to work and bite into the burger is was not fully cooked. they served me a have raw ass burger. read more

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I came here last night after The Strut as they call it. After drinking and walking and still being on West Coast time, my dinner was extremely late luckily, Chattanooga has a SNS...To my disbelief :-). We pull up and there's the guy thats supposed to be taking my order on his cigarette break "Ya'll take your time!" Haha. We finally get our food, park, and eat. Good Times. read more

I mean, a Steak 'n' shake is a Steak'n' shake is a Steak 'n' shake, but here's a little tip: don't order the Cajun fries!! There is a container of Cajun seasoning sitting on your table!! They charge you 0.29 cents to sprinkle it on in the kitchen for you!! I know it's not much, but it's the principle of the matter!! read more

The food was great but the service was slow as slow can get. The first server we had was almost done and she was switching off to another one that was the slow one. First server great, second server not so great. Took to long to get our milkshakes and refills on our drinks. Then the final reason for the bad review was our kids were suppose to be free but the casher didn't take off the final bill. Yeah I know I should have check but I just wanted out of there already. I don't think that I will be going back here. read more

I will say I love the Steak 'n Shake franchise. But this location is terrible the food is always cold and it takes forever for the meal to arrive. I was in a party of 5 and we were seated admittedly which was surprising since it was rush hour. Our drinks took forever to arrive ,but not nearly as long as the food did. My burger was cold and they forgot one of our milkshakes and one of our burgers. We asked for A1 sauce and they brought us a bottle after about 10 minutes and it was completely empty. We asked for another one and they brought out a second one it too was completely empty. Now after this one of our party members went to the counter and told what happened and finally we got our A1 sauce. All in all everything that could go wrong for a restaurant did. There's a better location in Dayton which is about 35 minutes away. I apologize for the lesser quality of my review compared to my other reviews. I was in a hurry. read more

We love to eat at "Steak and Shake". We went to lunch at the Gunbarrell Steak and Shake today for lunch. Staff was friendly and service was ok. BUT it was nasty. The floors, booths, tables and bathroom. There is no way they could have past the health code. read more

Went here with my husband, and it was a pretty busy day there. Our waitress was very kind and attentive. The food wasn't that amazing but it filled us up. The shakes weren't all that either. But it's def a good place for a quick bite read more

Had to ask for someone to wait on us after 5 minutes and then took over 30 minutes to get our food. Worst of all the waitress did not even bother to check on us. Restaurant was not even half full. Will not be back! They did not even deserve a 1. read more

Service here has gotten really slow. The last few times we have been here it is consistently bad. Signs say they are hiring and they need to. Food is standard Steak n Shake, it just takes a while to get it. read more

Good late night comfort food if you're willing to wait, literally, forever. I've ordered their drive-thru months apart. Both times, they took about 15 minutes from ordering to getting order. I'm guessing the only reason they're still open are their hours. Both times, I saw multiple people give up and drive off. If your absolutely desperate for late food, this is your place. If not, avoid at all costs. read more

The floor was nasty and sticky, and the ladies room was dirty. There weren't many people there so the service was fast. The 3-way chili was canned and the portion was small, unlike other Steak and Shakes we've visited. Even the crackers were stale. We won't be back. read more

Awesome cheap menu. I love the burgers here but the fries could use some work. Im just not a fan of the kind of the fries that they have. The drive thru is pretty fast too!!! read more

This place is horrid. There was a waitress with open sores on her face who was coughing all over everything, the orders were wrong, and there was HAIR in EVERYTHING! The corporate office WILL be called! read more

This is probably the very worst restaurant I've been in, maybe ever. The food was cold, again. The last time I was here, the food was cold also. It took Forever to even get the food, so if it was cooking it should have been served hot, or at the very least warm. We asked for A1 sauce and was twice brought an empty bottle. Maybe other Steak and Shakes are better, this one is awful. I only come here when I'm with other people who want to eat at Steak and Shake read more

Quick and simple burger and fries. Generally friendly staff, but my favorite part is listening to the old rock'n'roll. Don't forget happy hour starts at 2pm for half priced milkshakes! read more

Don't even feed your dog with what they serve. This place is nasty. It's dirty and smells. They aren't using gloves to make your food. I decided to order a drink to go- thinking that would be hard to mess up. Well I was wrong, drove immediately home, got out of the car and the lid pops off my drink. To my horror their are multiple dead bugs found in my drink!!! I will NEVER go here again read more

Steak ’n Shake - Multiple dead bugs found floating in my drink! - Burgers Near Me - Chattanooga, Tennessee

The food was good but the service was terrible. I've been to this location several times and the staff is not friendly. I waited 10 mins for a drink refill trying to get my waitresses attention. After ordering a milkshake we waited an additional 15 mins. It was not even a busy time of the day. read more

First I ordered a Steakburger with no cheese, and found it covered in cheddar. My girlfriend ordered chicken fingers and bit into hers and they were undercooked and the chicken was slimy. They still charged us for the food without so much as a discount. No intention of returning and I do not recommend. read more

My boyfriend and I came in to eat last night. We both just wanted something easy and low key. I arrived, was seated, and the waitress was extremely nice, even though obviously very rushed and distracted by the amount of other tables. When my boyfriend showed up, I think we got asked for our order maybe 20 minutes after he got a water... admittedly, I couldn't tell if anyone around had actually had their order taken, but it did take way too long- I had been there over half an hour at this point. When our order was finally taken, our waitress did find it totally normal to walk away as I spoke, to sing happy birthday to the group of teenagers at a large table. And then after that round, invited the restaurant to do the same song over again but with much more gusto this time. Honestly, my boyfriend was slightly infuriated, as she was clearly ignoring us. But she did mosey back over and take our order. Finally, we wait somewhere around 30 minutes (in a Steak N Shake), wondering what could be the issue, and the manager comes over to us to let us know they've run out of the noodles for chili mac. IMO- it took WAY too long to discover this fact. We did everything we could to be polite, and decided to just leave for somewhere else. My boyfriend had ordered his dinner but only received the chili cup and milkshake at this time... so really, was he ever even due his order? We wondered. The manager did offer and took care of the chili cup and milkshake, explaining it had been a busy night & they rarely run out of things. Either way- things were totally fine and okay at this point. No annoyance really, I just wanted everyone to stop explaining and let us leave for another restaurant. Last minute I decided, oh wait- I did want a milkshake, can you guys make me one to go please, I will pay for it, but I did want it. Possible? Manager guy says he's all about it, of course that can happen! Awesome. The problem is this: exactly 20 minutes later, my boyfriend and I are STILL waiting on this milkshake to go. So that's why I'm giving a bad review to a friggin SteakNShake. Surely as any sort of management, if you're already informing your patron that they can't have what they ordered, and in turn they say "no problem" & order something they think they CAN have... be nice enough to fully disclose how long the wait will be, knowing they've been in your store for almost two hours, waiting on food that doesn't exist. Don't agree to what you cannot provide. We did walk out finally, after I said twenty minutes was incredibly ridiculous for a milkshake, regardless of how nice we were about everything else. 2 stars because I guess they both did try to be nice and explain everything to a T, but in the end it was still a kind of BS experience since we were there FOREVER and I still couldn't have a tiny bit of service when I asked for something. That will deter me from going there again. read more

Ordered a combo with shake in the drive through. Only got fries in the bag. Went back in, food nowhere to be found. Talked to Mike the manager about a refund. He said no way. Best he could do was gift card in the mail. Called corporate, they also said no refunds. Steak and shake stole my money, and all i got was apologies and shrugs. Never again will I eat at this location again. read more

Me and my fiancee went to eat a early lunch at this location and our experience at this place was the worst ever our food was wrong what was right was cold seeing as it sat in the window for nearly 10 mins we never got a refill on our drink and when we asked to have our food recooked the woman cooking kept saying everything was right and that she was tired of remaking food but the way I see it if you don't want to have to recooked food cook it right the first time she then got very hateful when we told a manager that we didn't want our food because she was fussing about having to remake it and she was rude and said good and bye like it was nothing to them to loose business we will never go back to that location because of that one woman she was also skipped the large order multiple times making another table wait a very long time before they got there food read more

This Steak 'n Shake was a delightful meal but a bit so delightful experience. I Love the hats always. The bathroom was not doing it any favors. It took me 10 minuets to find a napkin I flipped the place upside down to find that napkin, overall I'm not sure is I want to go again. read more

The service is horrible. Every time I go through the drive-thru it take's me at least 15-30 minutes every single time when they are not busy! If it's busy it takes anywhere from 40-60 minutes, in a drive-thru!! It's very obvious that corporate does not care about drive-thru times. Service inside is no better. Sometimes you can be in and out within 30 minutes, sometimes you're in there for 2 hours. My friend and I went in at 11:30 pm on a weekday, business was very slow. We ordered 2 plates of chicken tenders and fries, and 2 different shakes. Our shakes came first about 20 minutes after we ordered. Our food came about an hour or so later! Our waitress was pretty nice about it, we understand it wasn't her fault. I've worked at many restaurants and I've been to many restaurants in my life and not one has consistently been this bad! The only good thing about this place is that the food is actually not bad, but it is not worth the wait. read more