If I could I wouldn't give this establishment any stars. I understand when a place is busy that things are going to take a while. This situation however was a disaster! We walked in at 12pm it is now 12:44.. we weren't sat at all! No one ever came and talked to us. We were passed by a 4 top that came in after us at 12:35. I watched a table wait 15 mins for drinks.. 10 mins is what it took to greet that same table. Servers weren't taking orders. They were standing at expo watching food come in the window and joking with one another. Your manager was throwing buns in toaster. Your manager isn't delegating responsibilities correctly. I am not just another customer. I am a restaurant Manager and am super forgiving when I go out. This is one of the worst experiences I have ever been apart of. I would like to speak to someone about my time wasted. 40 plus mins to not be spoken to once and then get passed up by someone just walking in. read more

Went in to get a milkshake to go. Painfully slow and horribly disorganized. Took 15 minutes to get a cookies and cream milkshake. The restaurant is frenetic and poorly cleaned. read more

Ate here several years ago. Entered establishment the floors were sticky with something, like a dirty movie theatre. OK, grabbed the menu it too was sticky with filth, like it hadn't been washed off since the restaurant opened. Well, I've been in greasy diners before so... Not that nice, pretty nasty but.....I had a coupon for a chicken sandwich and was determined to redeem it. I ordered the sandwich and waited. Whilst waiting with my shoes sticking to the floor with sensation of the dirty menu still in mind I chanced to look up at the ceiling. The main air duct was just completely covered with filth as if it had never been cleaned! The sandwich arrived in short order. It was quite good. Haven't been back since. Suggestion: Buy $1.00 worth of ammonia at Dollar Tree. Spend 1/2 hour mopping the floor with same 1/2 hour cleaning the menus with same and 1/2 hour cleaning the ceiling vent with a vacuum and same. Don't mix it with bleach. Do this a couple time per year. Good luck. read more

Okay so where in Chattanooga can you go wait 10 minutes to order your food in a Drive Thru. Get there you cannot read half of the menu because of the layout and then you order and I saw another 20 minutes behind the whole 2 cars in front of me. Get to the Window and get first the shakes and of course one of them is wrong. Ask to have it replaces and then the guy at the Drive Thru really get a attitude with us and sticks the food out with the window wide enough to stick the bag out. I knocked on the window and ask to make sure it is correct and he said it is 2 burgers and 2 fries want to talk to the person making them. Slams the window then a woman walks over and says yes. I ask are these correct and Mary says yes I made them I know they are correct. Stands there in the window until the cold food is handed to us and we drive off. How can any Restaurant stay in any business that takes over 30 minutes in a Drive Thru and the worst part no word of apology for the wait. I managed fast food in my younger days and we would have been fired if we ever took this long or with no word of apology. Someone needs to take over that knows management and can run that place. I counted 12 people working behind the counter that walked past while sitting there. COME ON read more

Have eaten here two three times I don't understand why it takes so long to get your food they are paper thin and it has not been busy when we were there but takes 20 30 mins to get our food. Tired of waiting for so so food will not go back read more

Rude drive thu person got my whole order wrong got stuff I didn't even pay for and didn't get what I paid for. Top off when I called no manager or person even would answer the phone ridiculous. read more

The service at this restaurant was beyond terrible! In fact in was so terrible that I couldn't bring myself to leave a tip and I ALWAYS leave a tip even if I do have bad service. The thing about this visit was that I really didn't have anyone to leave a tip to. We had no waitress! We waited probably 20 minutes before anyone came & took our order. Then about another 15 or 20 mins on our food in which someone else brought it. At that point we stilled hadn't received our drinks. I had to ask for them after we got our food. We needed napkins and straws but no one ever even walked by our table. We finally had to wave someone over to get us some straws and napkins. There were plenty of servers but they were all huddled in a corner talking or sitting at the bar on their phones. The place wasn't crowded so it wasn't like they were very busy. The servers were very rude! This matter needs to be handled before I consider going back. The lady across from us wanted to order milkshakes after their meal but ended up leaving because she couldn't get anyone to come get her order. read more

You can't beat the value of Steak N Shake with it's new meals under four dollars ( as of mid Jan 2017). Our server here was really great. The sweet tea was much too sweet for my taste, but that might have just been the batch I got. For happy hour (2-4 PM) shakes are half price, and I encourage you to take them up on that deal. read more

I swear anytime we go to a Steak-n-Shake outside of Ohio, it is BAD. Chattanooga tonight was Very Bad. At first it started off okay...a little slow in seating us even through it was late on a Monday night and not full. Our waiter, James, started off good, brought our waters with extra lemon. After that it went downhill. Andy ordered Chili Supreme and coleslaw and asked for hot sauce. I ordered my usual Frisco Melt with an extra side of dressing. Well, after about 25 minutes, a different waitress brought my meal and Andy's chili. No extra side of sauce, no hot sauce and NO Coleslaw. We asked her for them all. She brought me my sauce, Andy's coleslaw had to be reordered but then she brought this red hot sauce. The waiter finally came over and asked how things were....we told him about the problems and asked for the Hot sauce, the one with the peppers that they are known for. He said he had only been working there 2 weeks and didn't know what we were talking about. OMG. Thank goodness the other waitress knew what he wanted. Then after all arrive, he disappeared again, looked around, didn't see him. Finally after about 5 minutes saw him and gave him a stare to get him to come over. Told him I needed extra napkins, Frisco Melt is messy. Got them. Andy's water was empty about 3 minutes after he left but he never checked back in. We finished pretty quickly and just sat there looking for him. About 6 minutes later, I got him attention to order a shake. It took about 13 minutes to get the shake and when he brought it, he brought it in the to-go cup like I asked and a spoon. I looked at him, thinking he will give me a straw now, won't he. NO, I had to ask for one. So far, we had been at Steak-n-Shake now for 54 minutes. We can usually get seated, order, eat and get shakes and be out in under 30 minutes. Oh, we had to ask for a new bill with the shake on it. So, I took the bill up to the counter, and a manager was there. I told her about our experience, she was shocked, said she had only just started at that store. I got my cell out to pay, as I have the app on my phone and she just took the bill from my hand and said it was on her. I said, no, we can pay, we were expecting to pay but she was insistent that we were not going to pay for our experience there. I certainly didn't mean to get the $20 meal for free but it was appreciated as we were so frustrated. Not sure if we will eat at another Steak-n-Shake outside of Ohio again, except for Richmond as it was good the one time we went there. I would rather pay and give a great tip for great service and food then to sit down and get bad service and be frustrated and get the meal for free. read more

This place is horrible... Worst customer service and very slow, waited in line for 25 mins with only 2 ppl in front of us to get milkshakes! 3 of their employees were just hanging out by their cars in the parking lot! Never coming back read more

We came in with a large group of children. Our waitress, Netta, was wonderful! Will be sure to add this to our list of favorite places to eat. read more

Experience was horrible. Service was slow and it wasn't even busy. Server took 45 minutes to get us drink refills after repeatedly trying to get her attention. When we got our food over an hour after we ordered, all of our food was cold like it had been sitting out for a while. When we went to pay, the MANAGER rang us up and he was so rude. When we asked how much, he said "77 11" and when we asked for him to repeat himself, he talked to us like we were ignorant and said "11 dollars and 77 cents". Why couldn't he have just said that? We are never going back. read more

I've lived in Chattanooga for years and used to enjoy eating at this location. The last few times I've come in, management has been inadequate and the servers/hostesses slow. Last night there was a verbal fight between two workers. Another server, who was in the middle of taking orders at a table, called over the dinning room for the two fighting to calm down. A table across from mine waited 20 minutes for drinks after placing an order, even longer for food. The unprofessionalism was baffling. read more