My grandmother and I personally enjoyed their burgers, and I enjoyed their cotton candy shake. We had no issues with service, it was clean, and the people working were kind to us. The garlic butter burger I had was fresh and delicious, I really saw no problems at all with the place. read more

Steak ’n Shake - Garlic Double Steakburger Combo - Burgers Near Me - Chattanooga, Tennessee

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The food is delicious the service is top tier ,the lady at the drive through is the sweetest and most polite definitely going back every time i get a chance read more

Are we kidding. Why the hell is there hair in the bag with my food on my buffalo sauce????? I'm beyond disgusted. A hairball are we kidding. read more

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All of the above...they no longer have servers so you order at the counter the seat yourself. The manager...Steve was just there...no emotion..miserable. obviously. The store was empty yet disgusting. The booth smelled of moldy mop water. The kitchen crew were cussing up a storm..and the food was cold and terrible...asked for cheese sauce..they wanted $4 for two small cups when the menu said they were .50...beside point. It was horribly bad. No no. read more

Was missing fries and bacon on burger. Pulled around and let them know. They asked for the burger, I gave it back, they put bacon on it (it was cold by the time we got to the window again) and gave it back to us. The paper on the burger was all crumpled. I thought it was unsanitary to touch a burger and put it back in the box. It looked disgusting. Threw it in a trash. Not returning to this location. read more

Online order. Quick pickup. Solid comfort food. Nothing more to say, but there is a minimum characters requirement.

Ordered our food from some girl who didn't even know what came in the chili. She goes "honestly I don't even know what's in it, maybe onions and cheese." Not only did they get my order wrong, we had to go ask to get my wife's order because they didn't even bring it out. Employees are lazy, slacking off, and not even in uniform. Tables are still dirty even though they've been cleaned off. I love Steak 'n Shake but this location was not it. read more

Steak and shake I can say It's not the most perfect hamburger joint but it is one of my favorite. My 1st and 2nd experiences were not the best ,I had hair in either in my fries or in my salad but I continue to go because my hamburger is always delicious. This steak and shake is no different than all the ones I've been to. The service can be slow, their floors are usually sticky and the bathrooms are not perfectly clean. read more

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I don't think we've ever ordered a dine-in meal where something wasn't incorrect or forgotten. The managers don't care. Servers are overworked and almost certainly underpaid. Food is as you would expect from a SnS, it's neither better nor worse at this location than any other. Small bonus point for their dine-in side salads being way above average in terms of the amount of fresh chopped veggies they cram into that little bowl! read more

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OK. This is going to be a very critical review. Why? Because Steak 'n Hake produced a very good burger and shake in the past. They were one of my faves. But, the mighty have fallen. Or maybe it's just this particular location. I ate here a few months ago and vowed not to be back. I wish that I had stuck with that vow...I wanted to give them another chance. Ive liked their hot dogs too. I had a chili dog today. It was terrible. They grilled them in the past. This one tasted like it was boiled or microwaved. I also question whether it is all beef. The Diet Coke that I requested was also flat or tasted off. Upside? The person in drive-thru was much better than my last experience. She was nice. read more

food was very good and the service was all right not many human interaction. My mom really liked the tiny baby french fries lol, i really like how they have seasoning out for you to choose only reason its not a five star is that the soda machine was running out of syrup on almost all of them. read more

Food was excellent. Service was okay, I just don't like having to order and then go to counter and pick up my food. On top of that, at the checkout, they ask if you want to leave a tip. Why would anyone serving their self want to tip. Don't make sense to me. The place was clean and my food was done fairly quick. Just don't like the self service at a restaurant where they used to come to the table and take your order. read more

Horrible service, dirty and disgusting restaurant. I really don't know why this place is so crowded because it's horrible. I understand that restaurants get busy, but the staff is just wandering around with tons of dirty tables and floors. We left after 15 minutes of not being acknowledged. read more

Steak ’n Shake - Gross floors - Burgers Near Me - Chattanooga, Tennessee

Arrive late night to this dirty, smelly place. Over half the tables are dirty, dishes piled up. Not that busy. Yet 10 minutes after I ordered I am sitting at bar waiting for my drink. I could say something but why should I have to ask twice for what should have been handed to me when I ordered. Counter top sticky with spilled drinks. About to walk out but too hungry to leave. She did drop off my bill though, priorities I guess. What a dump! 5 minutes later, used the restroom and left. Likely will be another 20 minutes before they realize I am gone. Without any food. Taco Bell, hear i come. Avoid this place like a bad crack habit!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

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Employee calls #3? I'm literally ten feet away & the ONLY customer in the building @ 5:30 p.m. I go get the tray & laughingly said, "You could have brought it to me." He replies, "That's NOT how this works sir." I ponit & reply, "And that's why you have an empty dining room during dinner in Chattanooga, TN.!!!" And then wonder why no one dines there anymore. read more

I'd leave 1 star, but they said have a good day when I left, so there's a star. We ordered 3 things. One was fine, one was wrong, and one never came. The water tasted like chemicals. The burger came with nothing on it, but it was supposed to. 2 employees were napping at the tables. I asked what was in the 5 chili or whatever it was called and they told me they didn't know. We ended up leaving and going to Miller's Ale House. Sooo much better read more

Terribly slow service with a wait at the door, food was okay but the restaurant was messy and did not appear to be very clean. The bathroom didn't have paper towels...not the best experience. read more

Far cry from what it was before Covid. No table service any more. Drive thru is always very slow. Inside is dirty. Trash overflowing. Go for the entertainment... usually the workers are back there arguing or complaining. read more

Awful service! Waited in line for 30 minute, ordered food. Spent 16 bucks. Then waited an additional 20 minutes in my car for them to bring my order out & it was wrong! I will never come here again. read more

We had a fabulous experience today, largely in part to an employee named Brandon. He was very friendly and patient with us and our large order., read more

Went to drive through to get quick supper after work with wife and kids. After waiting behind 4 other cars and finally getting up to the speaker to order the person never came on to take our order. We waited about 5 minutes and decided to just go inside since it was kids eat free weekend. We were greeted and seated promptly by a friendly lady with black hair in a ponytail. We had 2 adults and 2 kids and the lady asked if we wanted 2 kids menus and we said yes, but she forgot 1 of the 2 and the crayons for coloring, but this was the friendliest part of the experience. We sat down and waited for someone to take our order, but no one came. We left the restaurant after 10 minutes and went elsewhere. We tried to find a place on their website to leave a review or email the manager, but we could not locate this information. We were very disappointed in this experience. read more

Employee was super rude at the drive up window and did not listen to my order correctly. Also extremely slow service. Avoid this place!

We really enjoyed our meal. Service was excellent. Stacy, our waitress was so sweet. Id had a ruff week of test, surgery, more scans today. Her smile and kindness made me feel so good. I feel in the Holiday Spirit. Thank you read more

Steak ’n Shake - Wonderful, fast and the staff were great Love there shakes - Burgers Near Me - Chattanooga, Tennessee

amazing service they even gave us an upgrade from medium large cause they forgot the French fries

Ordered a milkshake... waited 30 minutes... received milkshake with a piece of tape covering a hole in the side of the cup. What a joke. read more

Steak ’n Shake - Ordered a milkshake.... waited 30mins.... received said milkshake with tape covering a hole in the side of the cup - Burgers Near Me - Chattanooga, Tennessee

I was in Chattanooga a while ago and didn't get a chance to review the Steak and Shake burger that I had, so this it. A friend of mine had suggested me going to this place for a burger, which I did. Honestly I wasn't impressed with the cheeseburger that I ordered. I did however, enjoy the vanilla shake that I got. It was very thick and creamy and delicious. I can think of several other burger joints that I would go to first before trying these guys again. Although, I would stop back for another shake. read more

This was one of our favorite places to go, for years.... Until recently, after 2020 and coronavirus, and ever since then, the cleanliness is non-existent. Like completely disgusting. We tried to ignore it, like maybe it was just a busy time each time we go, but the last time we were walking in, just outside we observed multiple cockroaches roaming around outside and a few of them going into the building. We turned around and left, and haven't been back since. read more

Well my food came cold and my fries came stale so I guess you don't come to this one for the food. And the wait time for my cold and stale food was long. But at least the people were nice. read more

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Best Steak'n Shake I've had in a long while. I got the double patty guacamole burger, double because I expected the burger to be tiny like most Steak'n Shakes make it, but it came out to be pretty big for me (I didn't finish it). The fries were crunchy and really good. Must be the location because I've definitely had bad fries from this chain before! The waitress we had was working really hard. She was covering a lot of tables and it was busy but she stayed positive the whole time and was always there right when we needed it. Overall really satisfied with my meal and it's so affordable. Can't forget to mention the shakes! They never disappoint! I'm probably coming back once I'm in town again. read more

Gave 3 stars. It was stretch. Greeting was not very welcoming. It ok. Then sat down, no silverware... plus couple next to us same issue. Ok, we just ordered shakes. Never took up the menus. Reason I talk about the menus, brought the spoons placed them on the menus. Hmmm, that is sanitary. Then came the shakes... had to ask for straw and silverware. Shakes were good. 10 months ago gave 5 stars, but it has changed. Go to the one in hixson for great service. read more

First time trying this place while visiting Chattanooga. We used the drive-through and the wait was about 25-30 minutes with about 7 cars but we thought that was a good thing meaning the food must be really good. We ordered 2 Bacon cheeseburgers and 1 plain burger with fries and 2 shakes. The hamburgers were good, nothing spectacular, where I would rush back again but our french fries were cold and didn't seem very fresh (after waiting in that line for a long time, you would think they would be hot at least) and they don't give you much, only half full, not a fan of the fries. I'm giving 3 stars because the best part of the meal was the shakes. They were delicious, we got vanilla and banana and their prices are very affordable. read more

When we started out we wanted Arby's, we sat in the drive thru at the one on Shallowford rd for 6 minutes and Noone came to take our order. So we decided to go to Steak and Shake. The drive thru was packed so we went inside. There was a huge family of like 8 people ordering in front of us. We thought we would be waiting forever. We waited 11 minutes. Maybe not ideal bit it didn't matter once the food came. It was DELICIOUS and VERY hot! The staff was friendly and the restaurant was clean! Thank you guys!! read more

Uh...very underwhelming for a Streak and Shake. Where to start with how bad this particular place is. First, to find an employee with a smile on their face would be remarkable. Maybe they don't like this place either. Slow to seat. Slow to get food. In our party of five, two of the orders were correct. The other three were either not what was ordered or missing part of what was ordered. The manager even came by and asked what needed to be fixed and then...nothing happened. Drinks went empty, then one was filled with the wrong liquid and one was ignored. Just a disappointing experience overall. Get your shake to go and then go to Five Guys down the street for a great burger and great service. read more

The service was really slow and less than attentive. After we ordered and ate we waited 30 minutes before asking someone to find our server so we could order shakes. While paying we saw a manager with long hair cooking on the grill with no hair restraint on. If we had seen this before we ordered we would not have eaten here. Our shakes came out almost completely melted but they still tasted good. read more

Steak ’n Shake - Cooking with no hair net or restraint to keep it from falling in the food... - Burgers Near Me - Chattanooga, Tennessee

So the kids were excited to get 1/2 price shakes which they offer from 2-5 on weekdays & we were having a late lunch so it worked perfect. We were immediately greeted and offered our choice of booth or table. We chose booth and taken to a table with dirty glass rings on table and my niece slipped on a milkshake spoon as she sat down. The kids didn't seem to notice and I kept my mouth shut, we ordered milkshakes for them, tea for me and our food. I eat keto and ordered the double (had to go double, their patties are wafer thin) bacon cheeseburger and said no bun with extra lettuce to wrap it myself. Once menus were gone I peeled down at the spoon my niece had slipped on to see straw wrappers, fries, crumbs and spills all over the place. My tea tasted old and when our food came out they had skipped my bacon which the waitress looked at me skeptical and checked the receipt before agreeing to bring my bacon. My son had ordered a chicken sandwich and chili cheese fries, no complaints other than chili was not what was expected. My niece ordered bacon cheese double and fries, she didn't complain but my son stole a fry to pester her and was shocked how barely warm they were. I had upgraded to a side salad instead of fries. Ranch was terrible. After we ate I went to the restroom and came to the conclusion it was my last visit ever. Filthy bathroom, but I'll also note I saw a few homeless people walk in and disappear to the bathroom for long stints so maybe that is just an issue in that location. But actually the whole restaurant was dirty including our waitresses uniform. If you have no issues with random hairs, crumbs and trash scattered about, then the food isn't terrible. read more

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yeah there was mold on my fries this place is gross but it's steak and shake so whatevs read more

Steak ’n Shake - yummy mold - Burgers Near Me - Chattanooga, Tennessee

Okay. Letz state the obvious and get it outta the way. "It's a chain!" There it is; Verification that I know this. I also know a good burger when I taste it. The Royale is a double-patty delight. The bread to meat ratio is just right. The bun is robust enough to carry the meat and the condiments without undue 'bready-ness'. The bacon is done, but not to the point of diminished flavor. Mayo % is spot-on. Our waitress was pleasant, knowledgable, and had a good sense of humor. Table was clean and dry. Food arrived quickly, and with a smile. One could write an entire review on the milkshakes offered. REAL milkshakes, not those processed abominations that other chains faust on an unknowing public. Despite all the flavor offerings, my fav is vanilla. One could do far worse than Steak & Shake. read more

First time at a Steak & Shake. Stopped while traveling; 2 adults, 2 kids. Prices are great and food was good. Lots of choices to customize. Meal came out 10 min after ordering and 15 min after arrival. Good! Our server was helpful & cheerful. Good! Reasons for 3 stars: Ordered 3 to-go shakes; took 25 min to bring to us. Women's bathroom smelled like urine a bit. Not overwhelming, but noticeable. When started to eat shakes in the car, noticed that while I ordered a Snickers shake, it had a few M&M pieces and some sprinkles (presumably from a birthday cake shake). Either the machine was not properly cleaned or things fell in while making it. Either way - NOT good. If we had food allergies, would be very concerned re: contamination/exposure. read more

WORST SERVICE EVER!!!! We waited 45 mins for milkshakes....not even food. If I hadn't gotten up and asked for the manager we probably would still be waiting. When the milkshakes finally arrived my order was messed up. Then a waitress said she would take care of our shakes since we waited for so long. As we left she chased us to the parking lot to pay for a second shake that we didn't even order. I will NEVER go back to steak and shake. Luckily the manager (I think her name was Maggie) was very nice. read more

I had to wait to have someone Answer the speaker in the drive through for over 6 minutes, so I reversed and drive back to the window since they weren't paying attention the first time I drove up. Woman that took my Order was super nice, get up to the window and the very FIRST THING I SEE IS how dirty their drive through window was! If I could have gotten a picture of it I would have posted it on here! She opens the window and said my total... not "hey how's it going?" Then I said "can I have mayonnaise?" and she said " I'll have to go get some." And just stood there. I said "yes i would like some mayonnaise" ??? Obviously if I ask for mayonnaise I don't want to hear the steps it takes for you to go get me some (it came across as a nuisance to her) then I pull over after I got my food to check to make sure I got what I ordered bcuz the reviews on Yelp make me cautious. I ended up having to go inside because the fries were stale and there wasn't a shred of salt on the fries (I don't even like fries really salty) and bcuz I needed lettuce that I didn't ask for on my sandwich but decided I wanted it after I looked at my burger. The 2nd door leading into the restaurant was FILTHY LIKE FILTHY FILTHY! Had so many handprints on it, the handle was greasy and I go inside to the front and look around and see a receipt on the counter from someone paying and leaving their trash ( it's Steak and Shake's job to clean up the restaurant) and 6 tables that hadn't been busted yet, one waiter, and 4 tables sitting down and eating. If there are more tables DIRTY than tables with customers eating at them then that's obviously an issue. I should have known after reading all of the rude employees and filthy restaurant comments than to come here and expect different. read more