Food wasn't bad for fast food. Tried ordering on the app but couldn't get it to recognize where I was though I was sitting in the parking. Had to order at kiosk which was aggravating when I just wanted to place a quick order to go. The manager and staff were friendly but absolutely hated and would decide against S&S in the future because of the drink machine. You get a QR code to scan per drink no refills and only when you scan does the drink machine come on WHEN you finally get the scanner to read the QR code. Dining room and rest room wasn't filthy but could certainly have used some attention since it was 2pm and the lunch rush had passed. read more

I ordered through UberEats and when my order arrived half of my fries had been eaten, I called the store to let them know what had occurred, when the phone finally answered the guy on the phone seemed to be very agitated with me and basically laughed at my matter, I simply called to see how this was supposed to be fixed since it was through UberEats instead I was treated poorly and still nothing changed even though eating someone's food is disrespectful and disgusting, I was still treated with disrespect with the management. Poorly managed, do better. read more

I will not go to steak and shake again because of the automated check in and pay. Too confusing to get what you want and the employees don't help. read more

girlfriend stopped by to get us dinner because we both worked late and I ordered a garlic burger and got a plain cheeseburger no sauce or nothing. i understand it might be within the hour of closing but i often have to pull overtime hours to finish jobs, so please just do your job read more

Came here for lunch with my sister. We had to place our order at a kiosk. If my sister wasn't with me I'm not sure I could have handled the order. It was a bit confusing. One of the cooks had to come over and explain a few steps. Dood came out quickly. It was happy hour so we got our milkshakes for half price. The burgers were quite tasty. We loved the skinny fries. Overall it was a nice place to have lunch. read more

Steak ’n Shake - Burgers and fries - American Near Me - Clarksville, Tennessee

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The food was amazing as well as the customer service! I placed 5 orders of the double steak burger meal deals, with a couple of milkshakes. I grabbed my milkshakes and bag not knowing the fries were missing. Before I got too far, I realized part of my order was missing. Upon my return, the staff greeted me. I informed the staff that I didn't get my fries and the manager responded that they tried to wave me down before leaving. The staff immediately prepared a new batch of 5 orders of fries, making them all LARGE and fresh!!! THEN, the manager asked if I would like a shake while I waited all of 2-3 minutes! I excitedly agreed to a Reese's milkshake, duh!! Tell me why it was LARGE too! I'm overly thankful and satisfied with the customer service I received today, and my kids were happy oooo! read more

I've never really cared for "smash burgers", the super thin meat patty just doesn't do it for me. While out with my daughter we stopped here for a quick late lunch. The ordering process was simple because with was at a kiosk. Then you just wait for your number to be called. We both ordered single garlic cheeseburger, regular fry with cheese sauce (that's extra $) Sat and waited. There was the most delightful young man cleaning out table and we exchanged pleasantries- wish I had gotten his name. Once we got our food, the entire burger was barely warm. Cheese not melted. Taste was MEH. The garlic butter sauce was the best thing about it. They forgot our cheese sauce for the fries. Daughter went up to get it and we were given 2 small cups of cold liquid cheese that tasted gross and had a slight gritty texture. We didn't use it after the first couple tastes. The ketchup was a much better choice. The only thing I can say positive about the food was it was edible and we were not hungry anymore. This will be my last visit to the food chain. I tired it about 6 years ago in NC and it's still a NO for me read more

The web page for this location shows that on weekends they w open until 1AM. We just went through the drive-up at 1214 to be told they are closed. Hours need updated to reflect that they are not open the hours posted ON THEIR SITE. read more

Steak ’n Shake - Hours - American Near Me - Clarksville, Tennessee

I've gone to Steak & Shake twice now and both times I've had delicious food. The woman at the window, named Bobby, was seriously the sweetest lady I've ever met. I would honestly just come back to see her, thanks for being so kind and wearing a smile. Even through the mask!! read more

They're not 24/7!!! So please don't believe it I had to see for myself I went around 2am and they were closed

Food comes out very slow or very fast depending on the day. Some servers are fantastic, others youre lucky to see them twice. I've had food come out great and food come out almost opposite what I ordered. Sometimes you get your shake right away, other times it comes out with the check. I love Steak 'n Shake. This one just lacks consistency. read more

Steak ’n Shake - American Near Me - Clarksville, Tennessee

I recently experienced the worst customer service. The waitress at the drive-through was rude from beginning to end. It ruined my 6-year-old's and my overall experience. It was to the point that I was given unclean food. Before I left I asked for the number of a GM or complaint dept. She told me "We don't do that here". I called today to resolve the matter but was brushed off and not taken seriously. I will be filing a BBB complaint. read more

Going down hill too far for me. The restaurant is too cheap to buy real spoons. Apparently not the corporate model, but this is the second time I've been given a plastic spoon for my chili. I will not use them, and when I say I want a real spoon it is not meet with understanding, but with annoyance. Sorry to bother you guys, I won't do it again. read more

Steak ’n Shake - American Near Me - Clarksville, Tennessee

service was very bad lady at window was rude I have gone there for years will not anymore. I ordered a combo with an ice cream sundae they said they subed for my drink and charged $2.50 when I asked where drink was they had another one come both had no clue how to work? They didn't know what to do so I left with no drink read more

so I went there today and noticed they got chilli ok let me try it don't do it's the size of extra small side and it's 3.99$ it is nasty u don't even know they just played u until u get home and see it don't waste your money just replace it with checkers please and thank you read more

If I could give less than one star, I would. The service was terrible. They completely ignored me when I went to ask for a to a carry-out box. The food was the worst I have ever had. This restaurant has gone downhill fast. read more

Pleasant experience. Food delicious, hot dogs are especially tasty. Clean and tidy, nice atmosphere. Not too noisy and busy. Love the new kiosk ordering. Would definitely recommend! read more

I went there with a simple order 2 different kinds of burger which they got wrong. Then they had to subtract and still got my total wrong. It's usually much better. Just remember to check your order read more

That garlic burger is simply delicious amazing! Made it a triple and added some onion and tomatoes . GREAT!

The burgers are really tasty but they need to "beef up" the beef. The patties are super thin so I recommend ordering a double. read more

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Got a milkshake today and it was about half full I guess they are rationing now but charging more.

Staff was rude. They messed our orders up all the way around. When I asked them about it all the kid said was I don't know. Food was cold and horrible. read more

Although this place has died out in popularity, it will always be my favorite place for the PERFECT milkshake! The theme of the restaurant is kind of a diner feel, but without the jukebox music. I highly recommend the Prince burger, with added veggies! The fries are a bit small in portion size, which will the biggest downfall for most customers, so I recommend getting the onion rings as a substitute. read more

Steak ’n Shake - American Near Me - Clarksville, Tennessee

They are really skimpy with their shakes. I ordered a strawberry shake and it was maybe two thirds full. The whipped cream didn't even reach the top of the styrofoam cup. And the shake itself wasn't mixed properly as there were still parts of it that I sipped strait up strawberry syrup (through their garbage cardboard straw). I'd rather have a McDonald's shake than this. read more

The order was correct and the food was super hot even after driving home for approximately 8-10 minutes. No complaints here.

Ordered a chocolate chip AND COOKIE DOUGH shake. No cookie dough. Called my roommate who was also out and asked if they would swing by there on their way home (I had already left) and get me a chocolate chip AND COOKIE DOUGH shake... no fxcking cookie dough. I don't ever leave reviews, but this is like the 7th time Ive had this same order and same issue at this same location. If I paid for cookie dough, give me some fxcking cookie dough. $15 an hour my fxcking a$$. read more

To be fair, several of my Battle Buddies from my Army days really enjoy meeting up here and eating one of the 4.99 meals they offer. I do not happen to be one of them. I must be in the minority however because when I am dragged here there is almost always a wait. I'd recommend not to go on the weekends during average peak lunch and/or times. The staff seemed understaffed and overworked. Food is ok. Nothing I would care to try again. I do like how u can pick varieties of the thick milkshakes but the last time I went (late Jul/early August) there were a lot of flies - due in large part to the rudest family keeping the door open but still...my friends like it, but I'd rather just go elsewhere. read more

NOT the stake n shake i remember, you order yourself at a kiosk, seat your self, get your own drinks. There is barely to no customer interaction which is sad. The food is still good but the shake selection cut in half..... And for crying out loud they don't even have real coffee cups or any kind of creamer anymore. Covid is over go back and make this place good and fun again. read more

The last time we ate in, it was Saturday lunch and the place was packed. Service was swift and friendly. The prices are decent, and they are always sending local coupons to make it even cheaper. For some reason, this place always falls off my radar, but I've never had a bad burger here. I like that the edges of the meat get crisp. I almost always get a classic cheeseburger with everything on it. The fries here are extra thin, so that might cause some head scratching if you've never had them before. Don't forget: half price shakes from 2-4. It doesn't get 5 stars because that's reserved for In-N-Out or Shake Shack level burgers. read more

Good Food. Bad Service. I generally like Steak & Shakes, but this one is unlike the rest. Sure the food is great, but the service and wait times were outrageously bad. First with the good. The food itself is always great no matter what you get, and I also enjoy that they give the option to put vanilla in your drink. However, it should not take 15 minutes to get your drink and another 10 to get it refilled. Is this not a fast food restaurant??? But wait, there's more. The food usually takes a good 45 minutes to arrive at your table. And also, the restaurant does not maintain a very clean environment. On the flip side, when you take your first bite, you will not be disappointed by your food. Review Update (1/17/18): This place has redeemed itself. Good service. Quick refills. Still a bit of a wait. Must be under new management But is it really worth it? No if you are in a hurry. Yes if you look to spend an entire evening. Well, that's all I got to say about that. Ratings: (out of 10) Employees: 8 Wait Time: 5 Cleanliness: 5 Food Quality: 9 Food Taste: 9 Value: 9 read more

Horrible sums it up . I waited 30 mins to get drinks and around an hour to get food the service was sloppy at best and the food not even cooked correctly . No cheese on my cheese fries drinks never refilled and the general cleanliness is lacking to say the least . Such a shame as this place used to be my favorite place to go grab a burger and a shake but now it's a place I avoid . Really need to fix the service and cleanliness and work on servers attitudes as this place is a sad representation of the steak and shake buisness model is .. I'd give less than 1 if it was possible read more

Supposed to be open til 12 and 1 on weekends but sent away in drive thru at 10:12 because they were closed on a Saturday night. Most food places close at 10 on this side of town and I specifically looked up what was open when I got off to avoid driving somewhere for no reason but ended up doing that anyway. read more

I would give a zero if I could. Burgers are VERY GREASY. Owner said its policy is NO REFUND is their policy but it's not posted anywhere! I did not get what I ordered and returned bag immediately and they refused to refund my money. BBQ BACON CHEESEBUGER WITH NO BACON or bbq sauce???????? This place is the worst!!!!! Left with NO FOOD AND OUT $18.30.............and no we didnt want our order remade so that they then could spit in it! This is my $18 DOLLAR REVIEW!!!!! read more

***The milkshake at this Steak 'n Shake was very reasonably priced; unfortunately, while the flavor of the caramel turtle milkshake was good, it was way too icy*** I have not been to a Steak 'n Shake in a long time, but I do remember enjoying their steakburgers, which have a unique crispy crust that separates it from most fast food restaurants. I visited this Steak 'n Shake just for a milkshake though and I was surprised how reasonably priced the milkshake was. I had the caramel turtle milkshake and it had a good flavor. It was thick too, but it was too icy as I could feel the ice crystals come up through the straw. It did not deliver that thick, smooth and creamy experience a milkshake should deliver. The milkshake had a thick layer of hot fudge in it, which once it got into the straw, the shake was almost impossible to drink. I would probably opt for a different and more traditional milkshake flavor (without mix-ins) on my next visit. Service was quick. I remember Steak 'n Shake delivering more satisfying milkshakes in the past. They were similar to what you would find at a Johnny Rockets, which while I am not a fan of their food, I feel they do produce a fairly satisfying milkshake. Hopefully, my next Steak 'n Shake experience or your experience here will deliver a more satisfying milkshake. Like most chain restaurants, this Steak 'n Shake has its own free parking lot. It is easy finding an open space. read more

Officially 40 minutes to get a milkshake . . Oh my we have ordered food , Wonder when that will come ?

I'll break this down quick style: We waited 12 minutes before anyone brought us menu's. After we ordered, we waited another 25 minutes before it was brought out. When it arrived, the food was cold. I ordered the classic burger which was smaller than expected for the price. The shakes were actually pretty decent. I don't expect to be returning as my burger standard has been set unreasonably high by the west coast's In and Out Burger. I will keep this review short and unmemorable.. as was my visit to Steak and Shake... well maybe my visit wasn't so short. read more

The good: The food was decent Cost The Bad: A girl came over in part st clothes part uniform and sat us 3 people argued in front of us who was going to take our order The waiter was overly friendly bordering on inappropriate Had to wait forever to pay our bill. Our table was dirty Bottom line this place is good when your low on funds, you want a shake, or its the only place open. read more

First off, I ordered macaroni and cheese kids meal and they put the container on top of my cheeseburger completely smashing it!! Secondly, the " cheese" is sooo completely hard it's a big block! It's completely un-eatable!! read more

Steak ’n Shake - This is my CHEESE!! My CHEESE!! Hard Disgusting Cheese!!! I broke it off my burger!! - American Near Me - Clarksville, Tennessee

Since Roger Ebert writes so elegiacally (that's a word, right? ) about this place, I thought I'd try it, since it's near where I work. I went there for lunch one day. First thing I have to tell you: THERE IS NO STEAK THERE. For real. I believe they do have shakes. OK. Next thing, when I went the service was terrible. Maybe I am overly sensitive, but it felt to me that the young folks working there took one look at my old, fat, eating-alone self & decided that other customers were more worth their effort. They are unaware that old, fat, eating-alone women are sometimes good tippers. It took several minutes for someone to acknowledge my existence & seat me at a table in the 25% full dining room. Then I noticed that a table seated after I was seated reeceived their drink order before anyone had bothered to come to my table at all. The waitress for that table recognized this travesty of justice by informing me that another girl would be my waitress. This other waitress might have been a prototype waitron robot with bad programming. She was slow, slow, saaa-low. She didn't know how to wait on a table. When she brought me a plate with a comically small portion of fries, it was obvious that she hadn't even glanced at the plate before serving it. When I pointed out the shortchange on the fries she did offer me more fries. No. This fat lady wasn't going to insist on more fries, THE FOOD WAS VERY TASTY. I ate it up & when I was done I had to wait, wait, waaaaait for the waitron to wander into my vicinity. "Do you want your check?" she asked., Sure. I wanted my check. What I didn't want was to wait, wait, waaaaait for someone to appear at the cash register so I could pay the check. I went one more time, to the drive-thru. Again it was a long wait. Again the food was very good, but probably not worth all the waiting. read more

I had high hopes heading into this location because it wasn't too busy but was let down. Sat down and watched the server take other people's drink order etc for about 15-20 minutes. So my family and I decided it was time to go else where and I was walking out the server, who kept walking by us, gave us a smug look like we were in wrong. Don't know if it was because it was in the evening or what but it was unacceptable and this business will not be seeing me again. ELLO FREDDDDYS!!! read more