I had high hopes heading into this location because it wasn't too busy but was let down. Sat down and watched the server take other people's drink order etc for about 15-20 minutes. So my family and I decided it was time to go else where and I was walking out the server, who kept walking by us, gave us a smug look like we were in wrong. Don't know if it was because it was in the evening or what but it was unacceptable and this business will not be seeing me again. ELLO FREDDDDYS!!! read more

This steak and shake restaurant Is an exceptionally poor restaurant. From beginning to end of my two hour stay at the restaurant the experience was very sub par. The table was still dirty when we were seated and was not wiped down until around ten minutes after being seated. Our orders were taken 30 minutes after being seated and we received our food 40 minutes after that. When the food arrived 6 of our 7 orders were incorrect (two of the burgers had nothing but meat on them when we specifically asked for all ingredients and all orders came out with onion rings rather than the fries we requested) two of the burgers were sent back twice before being correctly made and by that time they were lukewarm and rather lacking in taste. After finishing the meal we politely told the cashier who happened to bethe manager about the poor service to which he replied with a rudely articulated and rather sarcastic "sorry" In closing, save yourself the money and the hassle by steering clear of this restaurant. McDonald's is across the street read more

Steak ’n Shake - American Near Me - Clarksville, Tennessee

Slow as pond water in the winter. Said post was too short so I will write more. Nope still too short.

First we sat down and ordered. Our waiter Nick. Ask us what we wanted and gave us our drinks and then said have a blessed day like he wasn't going to return. Then he came back we ordered and seconds lately he returned and told us that he was going on break so he could enjoy his meal and he hoped we enjoyed ours. This is rude! What manager allows the staff to seat someone to take a break. No one! Very bad customer service. Very bad management. They get one star because whom ever was cooking the food was on point. The buns were thick and fluffy. The burgers were full meaty and the toppings were on the top of my sandwhich. read more

Food is usually hot and tastes fresh but......always check your order and dont be in a hurry. Orders are usually short or wrong....and it can take a few minutes longer to order.......pay........and ...........get .....your..... food. read more

this was the best burger nd fries i evea had in my life 10/10 will most def try again

Probably the worst service I have ever had. The manager left with out even helping the only server. The tables were a mess. We waited 25 mins before she even came over to get our drink orders. I asked for some condiments and a drink refill and was brought the wrong drink 20 mins later I was finally brought the right drink. We were finished and waited 30 mins before even getting a ticket or even a seeing the server again. When we came in she said seat yourself I will get to when I can. The server was very rude. read more

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Went to steak and shake on a snowy night and the place was fairly busy. It didn't take long for the hostess to sit us down but it took a good 10 minutes before they even came and took down our order. I guess we got there right before dinner rush because I saw multiple families waiting to be seated right after we sat down. It took 5 minutes before any worker even said anything to them at all, let alone get them seats. My husband and I ordered: two oreo shakes, a mushroom swiss burger with a side of chili cheese fries, and a a guacamole burger with a side of parmasean cheese and herb fries. This was our first time ever eating at steak n shake and a few people we know hyped up the joint. I guess our expectations were too high. The burger patty was extremely bland and the bun seemed soggy for both our burgers. it might have just been what we picked, but I don't think I'm ever going back. The milkshakes were delicious though. Not too big of a fan for milkshakes either so I was surprised at how good these were. Still not enough for me to go back to though. read more

Steak ’n Shake - Oreo milkshake - American Near Me - Clarksville, Tennessee

Terrible customer service. My order was wrong and when I told the waitress she was very rude. It was their mistake not mine. She took it back and practically threw it back at me when she brought the corrected meal. And it took a long time to get both orders. I usually like the food but will not return to the Clarksville restaurant. read more

Easily the worst Steak n Shake I have ever been to. I am a usually a big fan of the franchise, but this one has changed my opinion. I have visited this location about 5 or so times, and each time there is a major complaint (whether it's being upcharged, improper portions, out of food, or poor service). The only consistency at this location is that they will disappoint. read more

Went on a Wednesday night around 6:30, and they were not packed, but looked like they may just be getting over a rush. The 3 servers (young) seemed to be having a hard time delivering food and bussing their tables. I was with my son and his 2 young son's. We waited for almost 10 minutes for anyone to acknowledge us and get seated, then the girl that seated us (without children's menus) left and never came back. I got up and grabbed kids menus and we waited another 10 minutes. After listening to the grands complain that they were hungry that whole time, and watching her wait on a table that had come in after us, I spotted the manager and flagged her down. When I explained the situation, she grabbed a pad and took our order, apologizing profusely. She comped us an order of chili cheese fries and drinks, and took care of us through the entire meal. Turns out the girl that seated us wasn't even our server. Our server never approached us. So I give 3 stars because the server was in desperate need of training, but the food was great and when I called the manager over with a problem, she went above and beyond to fix it. The White Truffle burger is so good, and don't even get me started on the fantastic Oreo and Fruit Loops milkshakes that the kids had. I'll give them another visit because everyone has an off day, and the guy that was supposed to be our server looked like he was new to serving. read more

Such rude attitudes! Did a door dash order was trying to pick up but a the workers just stood there starring with the most dirtiest looks not being helpful at all! So I had to go through the drive through where I was greeted with the most rudest attitude again ! Do not recommend ! read more

Stopped by this Steak-N-Shake on our way home from Gatlinburg and had a big order with some custom burgers. Not only was the service quick but the food was great and they got all the orders right. I would definitely recommend this one. read more

We enjoy coming here. Friendly staff, good food, and very relaxed place. I'm always amazed by the variety of milk shakes. They have lots of good options for burgers, and only downside is I'm not personally a fan of shoestring fries. read more

Steak ’n Shake - Family friendly place. - American Near Me - Clarksville, Tennessee

Out of all the years we've been coming here, this has been our WORST experience ever! This place has got to be under new management or something, because it was the worst service ever and took forever to get our food! They were out of sweet tea, out of lemons for the water, and who knows what else! They didn't even bring my wife out her food the way she had ordered it! I made a comment to my wife, that not one of this employees looked like they were having fun or wanted to even be there! They were wandering around there, looking very unmotivated and just lost in the sauce. It was plainly obvious that nobody wanted to be there. Does the management NOT know how to motivate or incentivize their team...or are they NOT a team??? So sad to see a favorite location of ours go so wrong. I could not, in good conscience, recommend that anyone go here now. So unfortunate. read more

The service from our server was very unprofessional. Any time we asked for anything, she rolled her eyes or ignored us. Do not know where the hostility was coming from. Very unpleasant experience. Every other server was very kind and accommodating. read more

I had the worst experience ever about a month ago here. Me and a good friend of mine went in around 1 a.m. we ordered two drinks, a cheese fry, and a bowl of chili. By the time we had finally got our check that we had asked for and waited almost an hour for, the waitress double charged his card by accident supposedly, so the total was $27 and some change. She said she was not able to refund back money and that the manager wasn't there to do it and refused to call the manager or anything and said we just needed to come back the next day and just completely blew us off. Definitely not going to be going back there ever again. read more

Always a delay whether it is inside or outside. And the staff ALWAYS HAVE AN attitude. Won't even mention the food and how dog food is better. read more

"MOMMY, I WANT TO GO TO STEAK-N-SHAKE!" is what one kid said when me and the fiance were out at a local restaraunt that was not steak-n-shake. How decent is this place? Wellll.... THE GOOD: -Open 24/7 for both inside and out, so it is one of the few places in Clarksville that are late night places. -Burgers are quite good,and the shakes are far better then most places in Clarksville. -Fairly nice atmosphere, usually pretty clean. THE BAD: -Long wait period for ANY food. Drive thru can take up to 20 minutes with just one or two people ahead of you with small orders. Inside? One time with no other customers on the inside took a entire hour. I can forgive the drive-thru, but a hour for the inside? Oddly enough, it is not too bad during the day when there is more people. -Quality is inconsistent. Burgers are often greasy and need to be wiped down, and the shakes can be decent one night and absolutely dreadful the next. Also has the dreaded "late night quality curse" that some places have. -Pricey. Need to eat for cheap? Go elsewhere. For tatekout, it can be a average of $7 a person for a simple combo. Overall, not bad but not a place I go to all the time. read more

The Positive of this Place is the Price and the Shakes. The Negative is The food, either being over cooked way over cooked My Hamburger the Bun Was soggy like baby food. The contents of the Hamburger wasn't on the bun BUT on the plate. The Waitress was sooooooooo Clueless and Oblivious and Slow IF she ever came to us. Was told the Manager would come talk to me due to the food issue, BUT never came. So Much for my husbands Pre deployment family dinner. Such a disappointment. will never come here again read more

Service is horrible. I had to ask the cooks to get a waitress to our table after waiting for 25 minutes to even order our drinks. There are 6 dirty tables that have been dirty since we got here (45 minutes ago). I've never had bad service here, I'm hoping it's just the crew working tonight. Hopefully it's better next time. If not, our family and friends won't be coming back. read more

I like Steak N Shake, but it seems like every time I go in there the service gets worse. Slow to seat, slow to order, slow to bring out food. And I can't figure out why the tile floor always feels so slippery. What are you mopping with, burger grease? That's a lawsuit waiting to happen. On the positive side, I love the burgers and the shakes are delicious. So there's that to look forward to. read more

I love Steak-n-Shake, but, my last two visits to this one have been disappointing due to the slow service. The staff were all friendly. We waited 25 minutes for our burgers. read more

Not-So-Fast Food If you eat here, don't be in any great hurry. Since the iHOP has been closed for repairs, I decided to have breakfast here this morning, and it's a good thing it was a Saturday and I had nowhere to be in a hurry. Lots of people waiting for someone to notice that they were waiting for tables, so I grabbed a seat at the counter. Nobody seemed to notice that either. I hunted down a menu and looked it over for about ten minutes, and someone finally came over and took my order. Five or six minutes later, a cup of coffee and a glass of water showed up. Fully thirty minutes later, breakfast showed up. Not MY breakfast, mind you, but at least it was SOMEONE'S breakfast. After a 40 minute wait for something to eat I was ready to eat the napkins, except I didn't HAVE any napkins. Or a fork, for that matter. By this time I was almost hungry enough to eat "doggy style" by planting my face in the plate, but thought better of it and asked for the proper tools to eat like a gentleman. After hunting down a fork, napkin and locating the server's station for a do-it-yourself refill on the coffee, the food wasn't bad (or was I just that hungry?). If you're the owner of this place, here are a couple of things you might want to go over with your staff: 1) After handling money or picking things up off the floor, wash your hands before handling food (or at least put on some gloves). You may not care if you make someone sick, but your customers certainly do. 2) It doesn't take a degree from a European culinary school to learn fry up some eggs and hash browns in under ten minutes. Either train your staff to do it, or hire someone who can. 3) Wandering around with a blank stare into space is not a substitute for good service. Oh, and if you are the owner, manager, or whatever...you might want to try actually being on site to see this place in action for yourself before people quit coming and you go broke and don't understand how it happened. read more

I had the absolute worst visit at steak and shake tonight. It took 15 minutes to get my drink order taken, all my shakes were wrong, we were given no spoons for the messed up shakes, we weren't offered straws I had to ask for them. My friend finally got his chili cheese fries when everyone was done with their meal and ready to leave. The only pleasant experience was the one with the manager. She offered to take the shakes off since they were wrong and we didn't eat them, and also removed the chili cheese fries. I might give this place another chance due to the managers candor and empathy, and also the quality of food when it is entered in correctly. Hopefully I don't get the same waiter. read more

DO NOT EAT HERE. It is extremely UNSANITARY!!! Food was served ice cold and under cooked. Completely inedible and the managers response was TOO BAD! Restroom was so filthy and disgusting that I have reported them to the health department. I hope that they shut them down for good! read more

Great food...but terrible customer service...sat down and our waitress was cleaning and didn't even rush to greet us...stood at the front door forever to even be seated...had 4 people walk by before even seating us...come on get some better wait staff read more

I waited quite a while for just a burger and fries, and when it finally came out, it was cold. Not even room temperature, it was cold. The toppings, particularly the pickles looked disgusting. read more

I hate that each time I've been to steak and shake I've had to wait to be greeted at least 5 minutes..It's just rude! Well in this particular evening... As my family and I stood there waiting to be greeted/seated in a 1/4 full restaurant... I took a look at the wait staff and realized how sloppy each and every one of them looked. Hair just a straight up mess in a half ass pony tail looked like they just rolled out of bed. Then, I look over at a waitress and witness her stick her finger in her ear and dig it while she stands at a table with customers... How they did not see this is besides me. Then, this same waitress comes over immediately after to greet and seat us.. I cringed at the thought of her serving our food with her ear doo doo fingers. I thought about saying something to her like maybe you should wash your hands but she turned out not to be our waitress and this place seems like the kind of place where they would spit in my meal so I kept my mouth shut. Usually I would have left and not thought twice but my family was dying for steak and shake and the weather outside was so cold and we had just gotten our first snow fall it was a little dangerous to be driving around and she wasn't our server so I went along with the bs. Our server came finally took our orders and seemed a little more put together or maybe it was because he had short hair and didn't have the opportunity to throw it Into a sloppy bun. I order the footlong hot dog and western burger to share between myself and my daughter. My husband ordered a burger and my son per usual got chicken tenders. The food took a while to arrive and when it did it was border line room temp/cold. I immediately asked our server for pickles and a knife( I was sharing with my daughter a hotdog and burger and needed to cut both into halves) when he left my son went to dig into his chicken tenders and found a hair. Gross but really why am I shocked?And not just a lose hair but this hair looked like it was deep fried with the tender because it was stuck to it. Longest Hair I ever seen. I told my husband we will let our server know as soon as he returns with my knife and pickles... Well he never returned. As my daughter and I sit there staring at our meals we once wanted to share and my son sits there staring at his tenders he can't eat and has to wait on them to cook over again... I see our server taking orders left and right and making drinks and talking to other coworkers...by now my food is colder then cold and I tell my daughter to just eat the burger and I'll eat the hot dog.. Finally we dive in and everything is cold and fries are stale. Finally the see returns and asks us if we are ok.. I told him to check out the long hair in my sons food and that I was still needing a knife and pickles.. He seemed apologetic and offered management to come or to comp his meal.. We declined and just asked for new chicken tenders and if they could do it fast as my 6 yr old is hungry. I reminded him once more before he walked away that I needed a knife and pickles. He left and never came back with a knife nor pickles. My sons tenders arrived and by now I'm half way thru my meal and I stop my server on his way to the table next to us and remind him again for just pickles this time seeing how my daughter and I started eating our meals separately. He says to me "sorry about that the pickles are sitting in the window Now I can go grab them for you but is it ok if I just take their order really quickly?" What?!?! As I stared at him in shock... I responded sarcastically "go right ahead I'll wait" he took their order and vanished to the back where I assumed pickles were in route to me. Iwas wrong. No pickles. By this point the pickles were irrelevant because I had already eaten my entire meal without it.. I told my husband that when comes back to ask him for that plate of pickles he said was in the window ask him to box them to go. As a smart ass way to make him feel like an ass for forgetting the pickles AGAIN! But in a joking friendly manner despite my anger for the garbage service... And my husband did just that! He asked him " can we get the bill and also can you just box those pickles to go lol" the server replies " oh man I asked them like 5 times for your pickles and the cooks arent putting them in the window" Wait..You just told me they were in the window and you can go get them for me just let you take the table next to us order first... Right? So now they aren't and never were in the window? Ok I'm about 98% sure my waiter is a LIAR! He goes back in a hurry then comes back and says this "we are out of pickles" WTF! He tries to comp us some milkshakes for the kids for the inconvenience.our bill $26 and with a generous $6 tip our tab totals $32.But now, 2 days after the fact my husband checks his bank transactions and why does it say steak and shake $34?? This jerk took the liberty of tipping himself more! I'm in process of disputing the charges. Ass hole! read more

When I was younger my grandma took me to steak and shake in STL and it was always a great time. So when I got to Clarksville and saw that there was one here I was super stoked. I have eaten here about 10+ times or so in the past 6+ years that I have been here and it has been pretty consistent this whole time. The shakes are grreat, food is great and a good price, and the wait staff is usually pretty friendly. It isn't a very big restaurant so seating could be weird for larger groups but I have never really been there when it was a busy time. read more

Very poor drive through experience on two separate occasions! On the first the lady taking my order was not only rude but apparently she was also deaf, she completely screwed up my order! I ordered an Apple Pecan Grilled Chicken Salad and was given a Grilled Chicken Salad. I also ordered a rootbeer float and when it was handed to me the sides of the cup were sticky and rootbeer was overflowing into my car because some genius put the wrong top on the cup. On the second visit (I returned hoping the first visit was just a fluke.) i ordered a burger, fry, and milkshake. The milkshake was not blended well (but yummy nevertheless), the fries were not hot nor were they seasoned, and the burger along with the foil it was wrapped in was covered with oil. Very annoying. I will not be retuning here for anything other than a shake. read more

Constant crappy service. Food is good. They are so slow. Just sit and bs while customers wait for drinks.

By far the worst drive thru ever. I once waited 30 minutes to get a milkshake, and they made me pull up past window and wait while they continued giving others regular food behind me. I had to go inside, and even after all that, they tried to give me coupons to placate me....coupons in which you had to buy something to get something. Other times I thought to the drive-through it's also taken a while, and customer service is terrible. The shakes do taste great though! read more

The floors were disgusting and black. The grills had mounds of food and grease caked on the grill it was all just extremely dirty and not good service and food was mediocre at best read more

Waited patiently for 30 minutes to be seated as i watched waitresses stand around laughing and joking while there were only 4 tables filled. I asked nicely of I could be seated and they told me to wait.... 20 minutes later and multiple reminders I just left. If I could give this place a 0/5, I would. Horrible service. read more

Steak and shake has my favorite burgers and shakes the only problem is I can never make up my mind!

We ate here at 1:30pm on the weekend, and the place was packed. They were quick to clear the tables so our wait was only about a minute. That is important to us, since we have 3 small hungry children. I ordered a Frisco burger with fries. My wife and kids had burgers, hour dog, grilled cheese and fries. We also ordered a couple of shakes to split with our kids. Our server was attentive and courteous. She gave our children Steak n Shake hats and activity sheets with crayons to help keep them engaged while we waited. After we ordered I expected to wait a while because of how busy it was, but our order was ready in about 10 minutes, which was pleasantly surprising. The food was fresh and appetizing. The shakes were well made, filled to the top but not overflowing. We used the restrooms, and except for the trash in both restrooms being full, they were clean. I'm not going to deduct a star for the full trashed seeing how busy they were, and how outstanding the service was despite being packed. We will remember this Stake n Shake off I24 exit 4 the next time we're traveling through Clarksville. read more

Worst customer service ever. we waited almost an hour for our food and still it never came. We asked to speak to the manager and she never even came to check on us so we just got up and left read more

We stopped here to pick up a shake on the way home from Daycon in Clarksville. The drive thru service was some of the best I have gotten from any fast food joint, fast and friendly. If the service on the drive thru translates into the dine-in service as well, than this location is definitely on par with the Franklin establishment. read more

I grew up on Steak and Shake as a kid in St. Louis and still love their food. However this location is the worst one I have ever visited. My last four drive-up orders in a row have been wrong. The wait staff doesn't listen, is poorly trained and slow. My last burger was cold and a piece of unmelted cheese obviously slapped on at the last minute. The company needs to review this location and make some changes. If it weren't the only one within an hour of my home I wouldn't be back. read more