Wait in line for 10 minutes (as the only car in line), only to be told they don't have the requested food ready and they won't make it. Poor attitude. Very disappointed. read more

The service we received here was terrible. My granddaughter and I stood in line (no one ahead of us, mind you) for fifteen minutes. There were empty tables and waitresses galore. No one would look us in the eye let alone seat us. We walked out. read more

Very poor customer service because they wouldn't let us pull a table up too the booth, so we had to cram into a booth. Also our waitress looked like she was smelling shit the whole time. read more

Any time I visit this location it is almost a year before I consider attempting it again, usually in some vain hope that something has changed - staffing, service, cleanliness.... Tonight was no different. I was craving a milkshake after leaving work at 2am, and thought that the typical wait and poor service would be worth it. Six cars parked in the drive-thru gave me a crazy notion that going inside might be a better option. After 15 minutes waiting at the counter for service (along with two other customers) and staff never leaving the back of the kitchen, I left. Maybe next year..... read more

Literally one of the worst experiences I have ever had in my lifetime of dining. It took us a good 10-20 minutes to be seated even though there were clearly tables ready. 2 waitresses literally walked passed us at least 5 times and ignored our existence. I'm almost positive that if I hadn't said anything at all we never would have been seated. Steak N Shake has always had horrendous service but this place specifically took the cake. Be warned if you ever choose to eat at this hell whole. The only reason this place has one star is because this equally stupid app won't let me post zero stars. read more

The service is unbearably slow sometimes but I've never been disappointed with the food. For the price, it's sometimes worth the extra wait. I do feel like they may be understaffed. If you want your food really quick, I wouldn't recommend. read more

Been going to the location for years now. Not my favorite of all the franchises. They close at midnight now. New to me. Sucks for the night owls who don't want pancakes. The service here.... God awful. Always has been. Doesn't matter when you're drunk at 2am. But any time of day the service is laughable. If you want stories of terrible service and pitiful waitress' stop here, ask for Pinky. read more

Staff is nice but man is it so slow if you go there while the sun is out. Forget about going during lunch time, took 15 minutes to get a seat and I was 3rd in line and saw at least 5 tables open and clean. Took over an hour to sit and eat. Food is decent , prices are ok, just to slow for a busy person to dine at. read more

If I could give this place a negative star rating I would. Tables are dirty, waitresses have poor attitudes, and restaurant is seriously understaffed. Took 20 minutes for someone to take our orders and we've now been waiting for about an hour for food... Never seen such piss poor management. read more

The few times I have been to this location, my food has been horrible. My bun was soggy and greasy tonight it was disgusting, not to mention cold fries. The shakes are good, however they only give you three fourths of your shake in your cup. read more

Gave 1 star because no stars was not an option. Dinner rush and hey have 3 people working. Waitress was nice, but she was buried. Dirty dishes everywhere and no bus boy. No host. No cashier. Cook was in a bad mood and burger was crap. Horrible. How do these guys stay in business??? read more

I went through the drive threw ordered 2 plain cheeseburgers , a number 14 and a number 2 and they gave me 4 plain cheeseburgers. When I called them they said that's how they come, refused to give me any kind of credit or replace the food. I've been through before and never requested toppings on a number 2 and it came with everything on it. read more

Food is usually good. But they got rid of their best menu item, the jamaican jerk burger. They, like seemingly all chain restaurants, get rid of great selling items because they are stupid. Service is pretty slow too. read more

If it was possible to take away stars I would I'd give this place about negative 4 stars. Service is slow food is over cook shakes are watery place is beyond dirty shoes stick to floor and they use the same rag to wipe off the seats people's nasty sweaty asses touch to wipe off the tables you eat on. My wife and I sat by the server station and over heard one of the waitresses "my table is too fucking needy. Asking for this asking for that. Complaining they didn't get the right food. I can't deal with them." And when we went to pay I asked to speak to the manager I was told he was too busy to talk even though I saw him standing at the back of the kitchen looking at us. STAY AWAY FROM THIS PLACE!!!!!! read more

I've waited 40 minutes a a steak burger & a cookie & cream milkshake. Absolutely ridiculous. Employees get an attitude when told I was still missing my shake. Horrible service. read more

Worst service I've ever had not only did we have to wait an hour for our food. Which should not have taken That long. But we found hairs in our milkshakes and soggy burgers. How? Thanks @stakenshake and even the manager is crappy at making his argument back. read more

No service restaurant. I went here with three friends on 2/15/14 at about 11:45pm. We were seated and left after 10 minutes of not seeing our waitress which never asked for our drinks. Plus they need to wipe off their menu's with disinfectant because they are very dirty and sticky. read more

I used to love this place, when we arrived on Saturday, we sat at the bar ordered our food, and waited 30 mins while it just sat there, it was the worse ever, and I will never eat here again read more

I am not sure why I went back to this location. I really like Steak n shake food but this location is a trainwreck. Had to wait about 10 mons to even be seated because there was nobody to bus tables. Staff looked disorganized and overworked. Only two servers for entire dining room. Place was dirty. After ordering, took about 50 min to get our food. I have seen this trend the last few times I have been to this location. There is definitely a void of leadership and management. If I was the franchise owner of this location I would be embarrassed. This is obviously a popular place as its always busy, but man I could be so much better. When food did come there were mistakes. Our poor waitress worked her ass off, but was obviously overwhelmed. Couldn't get out of there fast enough. Will not return to this location again. 3 strikes and your out. read more

Place was extremely dirty. From the tables to the bathrooms this place needs a good cleaning. The waitress was very nice but the food took awhile to come out and the food wasn't very warm. He price was very reasonable and it was nice that kids eat free on Saturday. We won't be going back though because how dirty it was. read more

I'd give this place zero stars if possible! It had been over a year since my last visit and with good reason. This time was no better. 15 minutes to be seated, another 10 for our server to recognize she had a table seated in her section, another 45 for food to come out.... The killer, 15 minutes standing at the register for someone to check us out!!! Ridiculous!!! Had there not been cameras there I'd have walked out! Save your time and money and go elsewhere! read more

Terrible service. Waited 20 minutes in drive thru and order was completely wrong and didnt get our drinks. How hard is it to ask people what they want, take money, and hand "correct" food to customer. The people that work here are lazy, dumb as hell, and rude. read more

What a shame! We love those little shoestring French fries and shakes. I went in today around 1530, there was only one waitress. I waited because that is what I wanted, however I was tempted to leave several times in the fifteen minutes it took her to show up at my table. While I was sitting there I could tell moral was way down! I over heard that they were out of buns and ketchup. I love their concept, it could be a great little place if only they would hire a Manager that could lead the team. Being in business for a long time I could clearly see the potential in the employees, just no direction and going through the motions the best they could. Four Employees hung out at the counter, one young man kept walking from outside to inside. No one at the register for an elderly couple that also had received no ticket from their waitress, they two very frustrated by bad service. I normally don't leave terrible reviews, but I am being honest. Not to run customers away, but in the hopes they will find a strong leader and bring the fun, great service back! read more

Zero stars is too many!!! Kids wanted a milk shake and the mt zion location was closed for what looked like a complete fumigation or something. So in my infinite wisdom i said to myself hey we'll just run up to the road to this location. I know the wait is a bit at steak and shake and with only 4 cars in line I figured 15 min or so was to be expected... well 35 min later we make it to the window. I ordered milk shakes but received milk "drinks". If it hadn't been so late and already being on the highway I think I would have walked inside and made a scene. I think they prepared my shakes right after I ordered and let them sit for 15 min until we made it to the window. They were all VERY thin and not thick like milkshakes usually are. They were not even cold! And I want to say it was the manager that was at the window serving us. The fact that you would let such product go out your window is amazing and shows your lack of respect for your customers. I will NEVER stop at this hole in the wall location ever again!!! read more

If I could put zero stars, I would. We have been here for forty minutes and just now received our drinks. We are surrounded by dirty tables, our cups are chipped and appear to be unclean. When our self proclaimed "new and likely to mess up" waitress finally arrived, she informed us that there are three other waitress working, which begs the question, why have we not seen any of them yet? The cooks are surprisingly hard at work even though I look around and see no other tables having their orders taken. After another ten minutes of waiting, a guest in our party finally received his milk shake only to discover the ratio is 1/3 whip cream, 2/3 milk shake. There are napkins and other unclean mystery items strewn about the floor. As we have yet to get our order, which the waitress so eagerly informed us is likely to be incorrect, this post has potential to be much longer. And another guest in our party just returned from the bathroom with more problems, giving me the impression this should not be a yelp post, and should instead be turned into a book on how not to run a restaurant. After another fifteen minutes, we have now received our food with one of our members not receiving her soup or her burger without mayo, and my fries are refrigerator cold. The waitress was right about one thing; she did mess up our order. read more

I have been here twice and I am extremely unhappy with our service. On our first trip, we ordered just milkshakes. We waited for 45 minutes and the milkshakes were watery and already melted. On top of this, none of the milkshakes had any of the toppings in the shakes. On the second occasion, we ordered a full meal, waited an hour and a half, and still did not recieve our food. We simply left. read more

Horrible service, filthy restaurant, long wait to be seated, even longer wait in line like cattle to pay! Afterwards, gastrointestinal rebellion! Yuck! Yuck! Yuck! read more

Took my daughter and her friend in for lunch on a snow day from school. The place was absolutely packed. Took a while to be seated and even longer to be acknowledged by a waitress. My daughter and I have always loved Steak N Shake. We are huge fans of cheese fries. I ate them almost everyday day the last month of my pregnancy when I lived in Indianapolis. Which is probably why she loves them too. We all ordered vanilla cokes which we also love but they were all very bland. They are usually heavy with the vanilla syrup but not this day. We all had something different to eat but all equally good. Although we were all a little sick to our stomachs later but we should have expected that when we chose greasy lunch food. The waitress was nice but the service was just so so slow. And the place is in dire need of a good scrubbing. The floor was filthy and none of us wanted to see what might be in the bathroom. read more

Would give a minus one for service if possible. Took grandchildren for lunch. Ordered three shakes for our drinks and got them when we were finished with lunch. Dishes were cleared before shakes arrived. Had to ask for go-cups! read more

I don't really expect much from a Steak N Shake but this location is so much worse than any of the others. Never had much of a problem with service at other locations until this one. We waited 30 minutes to sit down, amongst a large crowd of other people, with plenty of tables clean and available, yet no one being seated. No one even realized names were not being taken down. They are completely understaffed and as the lady behind me said, "this is unorganized chaos." We finally sat down, ordered and got waters right away. Thought things would improve, but no. We waited almost 30 more minutes for 2 milkshakes, and then another 20 minutes after that for the food. We even watched another table of 2 walk out after waiting too long for the server to acknowledge them and take their drink order, and other tables waiting even longer than us for drinks, shakes, and food. The floors were dirty and gross and everyone who was working seemed unenthused to be there. Overall, a crappy experience. Luckily the food and shakes were decent. I will choose a different location next time. read more

My husband and I just walked into the Florence, Ky, location and waited to be seated for just a couple of minutes. There were approximately a dozen patrons. I saw 2 ladies at the cash register and simply asked if we could just seat ourselves, one lady started walking our way saying she'd be right with BUT the other lady said "you just walked in we will be right with you". I was flabbergasted! My husband and I just looked at each other then proceeded to leave. Bad/rude customer service! I was trying to be helpful. read more

Worst drive thru experience ever. I understand having to wait a little longer than usual but waiting almost 30 minutes in a drive thru that you can't back out of is plain awful. Worst food and service. Workers act like they hate their lives. Will never be back read more

slllllooooowww!! terrible terrible drive thru!!! Great food if you have time to spare 30+ min of your life you won't get back.

I personally had a great experience at this location. I was seated immediately and I only had to wait less than 10 minutes for my food. It was delivered hot and fresh and tasted great. The waitress was nice and checked on me a couple of times for refills. read more

I ordered food and they ignored what I wanted on my burger and the milkshake I ordered was strawberry and banana and there was no strawberry in it and the fries were not cooked well and the food was just bad. read more

steak 'n shake is the best place to go with your friends and family they have good and nice worker there i don't know why it has a low review if you what a shake they have over 10 or more different shake they are the best if i had to pick a place to eat i would pick here. :) read more

Absolutely the worst customer service. Totally ignored upon entering. 12 customers waiting to be seated without so much as as a hello. Spoke with manager she said " well someone will be with you soon." Waitresses complained about being short staffed but stood around talking ignoring customers. If you want to be ignored and insulted eat here otherwise avoid this place read more

Waited at the front door for 5 minutes. Every Employee looked at me. No one was in front of me. I was never Welcomed nor offered one of the available tables. read more

I rarely go to steak n shake, but our Easter dinner was cancelled so I went to steak n shake and went thru the drive thru , OMG it literally took 30 min and I was the 3rd car in line. I will never go back again , service was terrible and the longest drive thru line was awful. read more

I am so disappointed in the service and quality of this steak and shake. We used to go here all the time, once a week. You would occasionally wait a little bit in the drive thru but nothing unbearable but it was worth it because the food was always good. However the last several times we have been here it just gets worse and worse. Tonight was definitely the last straw! At 9:45 at night we waited for ten minutes at the speaker just to order, we were helped by a very rude employee who spent more time trying to rush our ordering than actually listening to what we were ordering. With only one car in front of us we waited 20 minutes to get up to the window. If I could have been able to get out of the drive thru I would have most certainly left and went somewhere else. Once we finally got to the window the employee was still very snippy and rude she handed us our food and closed the window expecting us to leave, we had to get her attention to give us our drinks. When we got home we were greeted with two fries that were half empty, a missing cheese sauce and the most pathetic burger I've ever seen. It was smashed, the bun was soggy it had little to know onions or bar b q sauce and the cheese was practically disintegrated. This will be the last time I go to this steak and shake, they don't deserve anyone's business!!!!!!! read more