My family & I came here for a quick lunch. The food tasted as expected. The price was good and felt it tasted better than Freddy's. We would come back again! The ambiance was fair. The service was good. read more

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Very disappointing customer service at Steak 'n Shake. The employee working the drive-thru, who had dreads pulled back into a ponytail, was extremely disrespectful and acted like helping a customer with a simple pickup was a major inconvenience. If an order is already placed and paid for, customers should be allowed to pick it up through the drive-thru, especially when doing so would be quick and convenient. Instead of simply helping, the employee argued and complained about having to do one of the most basic parts of the job. Steak 'n Shake seriously needs to work on customer service at this location and reconsider its pickup policy. Customers shouldn't be treated disrespectfully for asking for something as simple as receiving their order through the drive-thru. read more

I have been coming to the steak 'n Shake for many years. Most of the time, my order gets made the right way, it's very fresh, and absolutely no issues. One evening, I came through the drive-through and made my typical order. My order was incorrect. While I would like to typically assume positive intent and not have to worry about checking my order until I get home, this one time my order was definitely wrong. I called on May 20 to speak with a manager, Shane in particular. I told him I only come every few weeks, and he told me that he would make the moment right by comping my next order. I came, told the drive-through attendant exactly what happened and I was told that only one of my three combos would be discounted because I waited too long. The part that was extremely frustrating is that I explicitly told Shane that I only come every few weeks and said that the necessity of writing it in a book was not necessary. Here we are, I am writing this review. Steak 'n Shake, you have lost a customer. I know it doesn't mean much, but the one thing I do value is integrity, specifically someone's word. read more

How am I just trying out steak and shake for the first time last night and I'm back this morning! It's so groot! Inside takes me back to old school diner and super clean! Service is very friendly and efficient! read more

Came here today with coworkers, ordered the double beef double cheese burger with tallow onion rings, also got to customize my burger, it was very tasty as wete the rings, but dang, it was very uncomfortably warm inside, and made the experience to be a downer. I did like the kiosks for ordering. Good pricing. read more

Steak ’n Shake - Ate it all - American Near Me - Frisco, Texas

They don't have any humans taking orders anymore. In turn all we ordered was shakes and it took 30 mins. So sad. It looks like all they care about are the drive through customers. Very non existent customer service! read more

Well I haven't been to Steak and shake in a long time, as I live in a part of the country they do not exist. It is sad to see some of the changes it has made, and they are more like any other fast food place now. Kiosks to place your order, pick up window for your food, no reusable tableware, the menu is missing side options they use to have, and the quality of the food has dropped. I had always loved Steak and Shake for the old diner feel of the past with a wait staff. I never minded paying more for the experience. However, after today I will not be going out of my way to visit a Streak and Shake when I run across one. I would love to say if they return to the original formula that made them special I would return. However, that likelihood is probably not in the cards. read more

If I could give zero stars, I would. This was one of the worst food experiences we've ever had. We ordered two plain burgers, and every single one came loaded with everything--mustard, pickles, the works. This was not just a mistake; it was dangerous. My stepdad is severely allergic to mustard, and his burger was covered in it. To make matters worse, the order took over an hour and a half to arrive, and when it did, the food was stone cold. We tried to get help, but the general manager, Aaron, was completely unhelpful. He refused to offer a refund and just handed us a corporate number that didn't even work. Unacceptable customer service, unsafe food handling, and zero accountability. We will never order from this location again, and I strongly suggest others think twice. read more

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I had not been to a Steak and Shake location in many years. There are hardly any around anymore. There was no line in the drive thru when I pulled in. I placed my order and after around 5 minutes, my order was delivered to me. I ordered the single steak burger with fries combo and substituted my drink for their Red Velvet Oreo Cookie shake. The service was friendly. The store from the outside looked nice. When I got home to eat the food, I noticed that the steak burger was smaller than what I recalled it to be in the past. The burger was good...the shoestring fries were ok...the container could have had more fries in it..the fries I received were mainly short and cut off. The red velvet Oreo Cookie shake was delicious. I have always known their shakes to be good. I may go to visit the location again. read more

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Great service and friendly staff. The French fries were so fresh, and the burgers were juicy. We went through the drive thru and it was quick. Highly recommend this location. read more

Ok guys, it's been a very long time since I've given only one star, but this had to be done here. The food we received at this store should never, ever be served to humans.   My daughter received a Free Double Cheeseburger and fries for her birthday, she decided to redeem it the following day. We arrived at the drive thru around 7:50pm, there was only one car in front of us. When we arrived at the window we used the birthday coupon, and within seconds, and I literally mean seconds, the cook appeared and forcefully handed me the bag of food with grease on it. The bag was folded, wrinkled up, and it just looked very suspicious. I thanked him, but he didn't say anything back.   We drove down the road headed home, and I snagged one of her fries, they were hard and cold. I thought about how fast we were handed the bag, so I pulled over so we could look at the burger before she ate it... OMG I am so glad I pulled over before she ate it.   First off, the wrap surrounding the burger was completely soaked in grease. There is no way on this good green earth this burger was fresh. The burger was cold, the ends were crispy and the center was soggy and grey, I have never seen a grey hamburger before this. The burger must have been sitting so long that the mustard and ketchup had been sucked into the burger because you could hardly see them, and the bun was stale. Lastly, it was supposed to be a double cheeseburger, but it didn't look like two burgers because the meat was so thin (please look at the photos).   I decided to take the food back to show the manager what kind of food they were giving to people. I turned around and headed back to the store. When I arrived back at the store, I decided to walk inside to speak to the manager. As I walked toward the door, just before I put my hand on the door handle, the cook sprinted from the kitchen, and locked the doors right in front of me. He literally saw me walking toward the doors and ran to lock them. I stood there in shock because it was almost 8:30pm, and their closing hours are midnight.   I got back in my car and drove to the drive thru, when I got to the window, the cook was standing there looking at me, I told him the food wasn't good. He didn't say anything to me, he just turned and yelled for the manager. The manager came and I told him about the food, he asked if I wanted a replacement, I told him no, I just wanted to let him know what kind of food they were giving to people. He said OK again, brushing me off. I asked him twice to look at the burger so he could see what he was serving. He opened the bag, pulled out the burger, and his face instantly looked embarrassed. He thanked me for bringing this to his attention. I drove away and took my daughter elsewhere to buy her some food.   I know this post was long, but I didn't want to miss any details. I just can't believe people are this careless to feed others food like this. Honestly, would they feed this kind of food to their own family??? I guarantee they wouldn't.   I cannot recommend this location, and I will not return after this experience. read more

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Quick location and friendly service! I got the garlic burger and it was so good! My fries were Average and a little over cooked. I would Come back if i was in the area. read more

steak and shake on Preston Slow as Hell 25 minutes to get my order Food cold Burger dry and tasteless Never coming back read more

We had to try the new fries cooked in beef tallow. They were so good. It reminded me how fries tasted when I was a kid. We also had the double burger with cheese. So delicious. Happy to have a place to get fries not cooked in seed oils! read more

FANTASTIC FRIES! I went to Steak and Shake to try the Beef Tallow fries and they were wonderful. They actually tasted like REAL fries from the 80's. Pure goodness. The Western Burger was cooked perfectly also. I highly recommend this location! read more

I wonder why they only have 2 stars because I just had the bbq bacon burger meal and it was one of the best fast food burgers ive had. Hot and fresh. Its up there with Braums and Culvers. read more

Hm. I'm a bit annoyed from this last encounter but it doesn't really blow out all of my other great experiences with Steak n Shake. At the drive through, we had to wait about 10 minutes before we were able to get to the window. From afar, it looked like a technical difficulty with the driver ahead of me but it took way too long for staff to get it fixed. My order was confirmed at the window (mint milkshake) but the kitchen messed it up and got me the wrong milkshake (Oreo). I mean, I'm not complaining too much since I got it for free with my complementary coupon from an email and I do love Oreo, but I always always always get the mint at Steak N Shake. Just not today, I guess! read more

Steak ’n Shake - a hand holding a cup - American Near Me - Frisco, Texas

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I was excited to try their fries in beef tallow, but unfortunately, they wouldn't accept my cash.

So glad they started using beef tallow instead of seed oils! The fries tasted exponentially better! Friendly staff as well. Highly recommend

This place needs to be shut down immediately!!! I was very hungry on a Thursday night and decided on trying out this steak & shack since not having it for almost 5 years. First I get to the window to pay for my food and it's nothing but high school kids running and playing in the kitchen which I thought was not ok. Then I was harassed while waiting on my food but still decided to receive it since I was so hungry. I get the milkshake and third sip in I swallowed a long string of hair to the point I almost choked. Then I get to my burger and it was terrible as well. The next day I went to the store for a refund and gave one of the manger my card information and he said it will take 2-3 days for it to return. Well I waited 3 days and nothing came so I went back again on my lunch break and his manger was here whose name is GREG & he said the same thing. He gave me his number to call and after those three days I called and have been ignored. I still have yet to receive my refund or even a free meal for the times I went there in my lunch break to get this resolved. read more

Steak ’n Shake - American Near Me - Frisco, Texas

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The location is in a nice neighborhood. When ordering from inside there's kiosk machines that you'll order from and serve you I've been going to Steak 'n Shake since 1994. My fav is the chili 3 way and the garlic burger. read more

This Steak 'n Shake is so good. Ignore the bad reviews. I order from Uber eats regularly and it is so good. Better than any other fast food burger read more

Good food, but 17$ for a burger fries and a drink is highway robbery. Might as well be the ham burglar.

Stopped by Steak 'n Shake for a late night dinner. The restaurant is a total mess. Tables with empty glasses, left over food, and what looks like one person trying to clean up. We were shown to our table quickly, it was dirty. But it was okay, they used an equally dirty rag to wipe it down, so it was now both dirty and sticky. After a bit of the wait the one person front of house staff comes and takes our order and informs us that they are out of shakes. Not a particular shake, just no shakes what so ever... huh? You don't have milk or ice cream? Is something broken? The word shake is in your name, and all around and see signs that say #1 Voted Milkshake Zagat. But apparently not here. It's actually comical watching the server go table to table explaining that a place that prides it self on a milk shake has none. The food was pretty meh by fast food standards. I don't think this location actually steak burgers. It looked and tasted exactly like ground beef. My butter burger was cold, and bland, chili cheese fries were more beans and fries than chili fries, my wife was served cheese on the side, and my toddlers Mac and Cheese was served after everyone else got their food, so she was fussy, and served something that was radioactive. All in all, a very disappointing night out. There are plenty of other steak burger places in the area, so we probably won't be coming back here anytime soon. read more

If I could leave 0 stars I would. Went for the first time after it it was recommended by multiple people. Order a simple cheeseburger. Went through the drive-through and got home five minutes later. The burgers were cold, and there was nothing on them. No cheese, even though we double checked that they added cheese. Mustard mayonnaise, etc. even though we asked for them and double checked, they got it. The burger was cold, had to put it in the microwave and the bun was tough like it was stale. The girl in the drive through window was rude and had a bad attitude for no reason. Never coming back here again. read more

When were you last at a Steak and Shake? For me, it has been years. I stopped in today on a whim. My goal was to have a burger and fries and not hit 1000 calories, which is a challenge in many other restaurants. So their single cheese burger (320 calories) and fries (270 calories) put me in a good spot. The burger comes with lettuce, tomato, onions, pickles etc. if you want them, which I did. Satisfying meal. I added an iced tea. The total bill, with tax, was $6.15. ( Is this 1999?) The meal was hot, fresh tasting and quite good. The waitress was friendly and prompt. Free wi-fi works great. This is a kind of old school place. Lots of seniors (real seniors not high school ones), like me, on this weekday afternoon. They have been around a long, long time. Kind of an old school place. Still run the same way it has always been. I can see why they have a loyal customer base. read more

First time at Steak and Shake. Came here during lunch and got seated quickly. It was very clean and looked new. I got the Streak Burger. Food came out fast. It wasn't really hot. I expected the onion rings to be a bit hot to where I had to blow on them but it was crispy. Their fries are really bland but the food is fresh and the burger was fresh too. I'll be back but Maybe try something else. I was full from the burger alone. Waitress was nice. read more

Steak ’n Shake - American Near Me - Frisco, Texas

Absolutely awful. Our order was taken wrong then when we went back the lady had an awful attitud. She was super aggressive and we were as polite as possible being a service worker too I understand it can be frustrating but you don't treat costminers that way. She also took my meal and only gave me the burger not fries, I spent 17 on the meal. NEVER go here it's awful. read more

I don't know why the low rating so I'm giving this a 4 Star. Great service the food came out fast we didn't have to wait long. Maybe it was a slow day but I was pleasantly surprised and will be coming back with the family! Great deals as well! read more

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The food was soo good. I was a little skeptical at first because the outside looks a little unkempt. But the food was just as good as ever. The service has greatly improved now that they avoid waiters. I would come back again read more

We stopped here for a late night snack of fries and shakes after an all day event. There were about 12 or so of us and this was the perfect place to stop. We all ordered shakes I believe, and few ordered burgers and fries. The service was good, and the food was good as well. Nothing special but it hit the spot, and we don't have Steak 'n Shake in Oregon so it is always fun to go to new places. read more

Had bacon cheeseburger, Onion rings, and chocolate shake. Nothing special and rather plain. Glad to try it but will not go back.

As I sit in the restaurant right now, all I thought to do was go to yelp for this. As a kid I was a big steak and shake fan, and swung by tonight with my fiancé because why not, haven't been here in a while. The kiosk experience is terrible, not what I thought steak and steak would resort to, but that's okay. I paid $23 for a meal and a additional sandwich for my fiancé, which seeming like a stretch, still okay. Got a milkshake, not as good as I remember, but yet again, okay. But biting down into my sandwich, I hear the crack of my tooth followed by a sharp pain. I'm not sure if it was a rock chip, hard plastic, or something else, but absolutely egregious. I'm about to throw away my food and leave, but just thought to type this myself. Not coming here again and I don't recommend anyone else do either. read more

This place has gone down hill dramatically! Smelled off when we went inside. Stayed because we live steak m shake burgers. Bathroom has filth that hasn't been cleaned in weeks on floor under hand dryer. When our burgers were delivered the patties were regular ground beef! Not steak burgers smashed the Steak 'n Shake way! Will not try this location again! read more

People here are rude.Asked for water and the guy smiled when he gave it to me. Got home and noticed they put pepper in my drink. Ridiculous do not recommend coming to this store. If management sees this review cameras at 3:00pm-3:10pm 10/15/2023 you will see who prepared it. read more

I have seen many bad reviews on this place and I would have to agree that in the past, it was a little mismanaged, but around 8months ago, the place has significantly improved in quality. Don't get me wrong, the burger and shakes were always delicious but now,with the improved service, it is always a treat to come back! One of the best items keeping coming back is the Mint Oreo Milkshake! This place deserves a 5Star rating! read more

Came here today for the first time and loved it. Delicious burger that was hot and seasoned to perfection.

Horrible management! Never again eating on Steak'n Shake. We eat lunch at this place twice a week and is the second time that I see this employee taking to other employee in such a derogatory, depreciative and arrogant way. So I ask my server who was this employee, for my surprise it was the manager! This hispanic disrespectful less than human was de MANAGER. So I'm writing this review so everyone who goes to this location put attention on this sad person. I think her name is Virginia... I was a very loyal client of the Mckinney location and even when this location is not that good in service I decided to give it a try. Never again! I hope all the manager or the people on top of this miserable lady do something and please re open the Mckinney location with the same staff. The people in Mckinney location was absolutely great! read more

Placed an order came to pick it up got regular fries when I paid extra for cheese fries so I went back to try and get a side of cheese. And they proceeded to tell me I did not order cheese fries when it clearly says on the receipt. Lol if ya ain't got it ya ain't got it just say so lol fries were soggy and stale. Burger was ehh read more

Steak ’n Shake - High school burger - American Near Me - Frisco, Texas

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Do you want to go back in time? Well I don't have a time machine but going to Steak and Shake is stepping back in time to a 50's diner. It was very clean and and we were greated as soon as we walked in the door. I was just placing a to go order to bring lunch to my husband. My son was the only one to order a cheeseburger he said it was good. He also had a peanut butter cup shake that he devoured. So, I would say it was a winner. He did not like the fries, he said they tasted like peanuts?? Maybe they fry their fries in peanut oil? The hubby and I both ordered grilled chicken sandwiches. The chicken was very chewy, I would not order it again. We also both subbed side salads. The lettuce was not fresh. Probably my fault for ordering salads at a burger joint. read more